Wyndham Sugar Bay Resort & Spa Hotel

, Charlotte Amalie, Virgin Islands U.S.
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Wyndham Sugar Bay Resort & Spa Hotel

, Charlotte Amalie
6500 Estate Smith Bay - Charlotte Amalie - 00802 - Virgin Islands U.S. Hotel Website | 340-777-7100
1569 Traveller

Reviews - Wyndham Sugar Bay Resort & Spa Hotel

Historical Traveller Reviews of Wyndham Sugar Bay Resort & Spa Hotel

Overall, a great trip

from A TripAdvisor Member
My wife, son (11 years old) and I went to Wyndham Sugar Bay in March, 2003, and overall, it was a great week. We ate in the Manor House restaurant for dinner all week as we were not impressed with the buffet restaurant. We ate every night between 6-6:30, and had no trouble making reservations. We had been to several other islands and we only stay at all-inclusives, many of which have several restaurants to choose from, so we thought eating at the same restaurant every evening would bother us, but the menu changed every night, so it was fine. We are big beach people, and I must say, it is not an impressive beach, it was very rocky, so you could only snorkel at the beach. If swimming in the ocean is important to you, this resort is not for you. There were lots of kayaks and sunfish available to use. Finding a beachchair was never a problem. I did find the staff to be fairly rude, but I found all of the natives to be that way also. However, the rudeness was not enough to spoil the trip. The rooms were a good size, the view was great. We became Wyndham members shortly before we went on this trip, and let the frontdesk know about this. This was particularly helpful at checkout, we had a late flight, and we were allowed a late checkout as Wyndham members. I really like the fact that this resort was isolated from other resorts and could not be accessed by natives, so it was very safe. Regarding the stairs, it is true that there are about 100 stairs between the rooms and the pool/beach, but there was a shuttle availablefrom the main lobby. Personally, I used this as exercise, however, if you are at all physically restricted, this is not a good resort for you. However, I believe most of the resorts on USVI are built on a hill, so check them out thoroughly if this is an issue. Of the 7 days, it rained for 2, which was really torture for us, there was really nothing to do except wait for pool-side bingo to start at 2. Because we had been to many other all-incs, we are accustomed to being able to get food the restaurants close at 9, and no food is available after that. We thought they should at least have the grill going for us "late-eaters" who are sitting in the sportsbar. Overall, we had a great time, we were happy to (finally) be out of the snow in upstate NY, and being warmed by the tropical sun.

Good trip

from A TripAdvisor Member
We spent 5 days, 4 nights (3/31-4/4/03) with an ocean view 6th floor (out of 7). The view and climate were beautiful. Food was average (even at the nicer restaurant, which we preferred because on vacation its just nicer to have a server and choices of menu.) The beach was small but nice with good snorkling right off the beach. The beach bar was great although the wait was sometimes a bit long, and punctuality in terms of its 11:00am opening time... well lets just say its tropical time (add thirty mins.)Restaurant Issues: the first 3 nights were no problem getting a table, service was slow but not intolerable. The last night was horrible... the wait for a table was an hour... there was a convention that arrived that day and it seemed the place was over-whelmed. Catch of the day at the poolside grill was excellent (tuna every day, great marinade) but took longer to cook.Beach Issues: Small but more than adequate when the Hotel was somewhat empty, but cramped when they restricted access to half the beach for the convention. The towel exchange system was not a problem, except when rain showers came through (10 minutes of down pour than sunny for 45 mins then repeat all afternoon) they ran out of towels by cycle two or three.Bar Issues: really none as long as you can be reasonably patient at the beach bar (hey your on vacation). The fancier bar was nice, great to sit outside on the patio with a Tanqueray and Tonic watching the clouds change color and feeling the breeze. "70's night danc eparty" was fun with a good DJ taking requests. Other nights were less well attended, and usually some lame group activity was attempted a la cruise ship... newly wed game etc. But with good strong drinks with premium booze, almost anything turns into entertainment.All in all: A good experience, I might inquire in advance as to whether or not a convention will be there during your stay because it does change the experience. The all inclusive aspect is really nice so we would consider going back f that unreasonable (we went out to eat once at a place called Off the Hook, was great!) Cabs were easy to find, so I might try a different place next time. -we found booking through expedia was the cheapest and very easy(even at the last minute... I was tracking for the month after I bought the tct's untill the week before in case the sister-in-law was going to come) But don't bother with the transfer from airport to hotel and back.

Lack of Service to Individuals

from A TripAdvisor Member
My wife and I travel a good bit and this is our opinion compared to other all inclusive resorts.Pros--on the Caribean, Deluxe rooms and views very nice, everyone speaks English; most of the staff were friendlyCons--Only one bar open during the day and it is at the pool. To get there from the room it takes two elevator rides plus 98 steps. Very long lines. The only other bar opens at 6PM in the lobby except for their busiest night they decided not to open it. Dinner - good food but very slow service unless you wanted to go to the pool and use the buffet.Breakfast- very slow again and only one place for everyone to eat. For early risers no pleace for a continental breakfast. Have to wait until 7AM when it opens. Movie--show two movies a night. One for children and the other adults. Projector broke the second day and was never fixed the rest of my 7 day trip. They do offer a tram ride to the pool but the wait from the pool to the lobby sometimes took 20-30 minutes even after two phone calls requesting service. Had septic tank truck pump out the holding tank at pool at noon when everyone was there for lunch.Paper towels, soap dispensors and toilet tissue were out several times at the pool restrooms. There were three company groups there during our stay. Lots of meeting rooms, Seeemed to cater more to businesses than individuals.When purchasing activities, scuba, snorkel, etc, you have to furnish your own transportation to the place they leave from instead of them picking you up and bringing you back. Expensive cab rides.During the week I was there, they were not busy. I would hate to be there if all 300 rooms were rented.Overall I would reccomend staying somewhere else. Everyone speaks English and you do not have to worry about the water and food you eat like in some places.

Terrific Hotel Wonderful Island

from A TripAdvisor Member
I recently stayed at the Wyndham Suger Bay hotel for 9 days.I thought the room was very clean and spacious, we stayed on the top floor and had a beautiful view of the ocean and surrounding Islands.The food at the buffet was expected for an All Inclusive resort, the food in their restaurant was FABULOUS, I was extremely impressed,especially since it was part of the package.I found the help to be extremely helpful and friendly. They really made sure we we taken care of. Overall I thought it was a wonderful trip.

Mixed reviews on the island and hotel

from A TripAdvisor Member
I just returned from a trip to St. Thomas (3/31/03) . Before I went, I read the mixed reviews on the hotel and the island. Now I have an understanding why.If you've been to Hawaii, you'll find that it is nothing like Hawaii at all (besides nice beaches). The looks of the island is very poverty stricken If you've stopped by on a cruise, you'll have a different opinion than someone who has stayed on the island. If you've never been to Hawaii, you'll have a different opinion than someone who has. It's all about what your background is and the circumstances of your visit. Here are some tidbits. Traveling around in a cab is what I would recommend for getting around St Thomas. The roads are hilly and narrow with no shoulders. Everyone drives very fast and patience are limited. You'll rack up some money in cab fare, but you'll find it's about the price of renting a car (depending on where you go). In your travel by cab, you will find that the only real nice places on the island are the resorts and the shopping where the cruise ships are. The rest is fairly rundown. The natives are not particularly friendly in general. Service was an issue at our resort. Taxi drivers varied as far as their friendliness as well. A lot of times people acted as if they wish you weren't here, or they wished they weren't here. Either one, you didn't feel particularly welcomed. WEATHER AND BEACHES The weather and beaches are spectacular in the Virgin Islands. If you like to snorkel, you'll find a lot of opportunities. I highly recommend taking a sail to Virgin Gorda (BVI). WYNDHAM SUGAR BAYO ur room was what I expected - clean and had a good view of the beach and ocean. Nothing too spectacular. The food received mixed reviews. If you didn't eat around primetime, your food was a bit cold. We called it island temp.Overall, I'm glad we went. We both would prefer Hawaii though. It's cleaner, more kept up and the staff / locals are much more friendly and relaxed.

t waste your money.

from Peg2
food was terrible - cold every meal. staff unfriendly and rude at times. small, small and crowded rocky beach. please don't waste your money - i spent $1500 for a week. i will say the island is beautiful though.


from A TripAdvisor Member
Stayed 5 days at the Wyndham in late March. Overall, a very pleasant experience. We frequently stay at Ritz Carlton, and this resort's facilities don't measure up to that standard. But it is a lovely place nonetheless. Here are some specifics:* Spa - Fantastic. A beautiful facility almost out of character with the rest of the place. Great massage.* Service - OK No one is overtly rude but no one is particularly friendly either.* Food - Main restaurant is pretty good but we had a hard time getting reservations a couple nights. Poolside grill is very good...burgers, dogs and chicken sandwiches each day were a treat. Poolside restaurant is surprisingly good considering it is a massive buffet, but we're foodies so we ate several dinners offsite.* Drinks - Very good and plentiful. * Pool - As others have said the water is surprisingly cold, but tolerable. One annoying thing is that you get one towel per person and have they have a voucher system where you trade a voucher for your towel each day. We ended up buying beach towels to avoid the hassle. Overall, the poolside experience is very nice. Quiet, easy to get a drink.* Rooms - Fabulous view of St. John but furnsihings and linens were subpar. I prefer more luxurious accomodations but all in all the room was ok...generally clean and functional.* Getting around - As others have said, there are lots of steps to navigate to and from pool. Sometimes this is a hassle but not really a problem. We rented a car and the parking is inconveniently located at the bottom of the hill, requiring a shuttle ride.* Overall - We prefer a bit more pampering in general (better linens, pool towels, valet parking, etc) but we enjoyed our stay in St. Thomas.


from A TripAdvisor Member
We spent 5 days/4 nights at the Wyndham Sugar Bay, March 2003. We enjoyed our stay.....the spa was awesome. Our room over-looked the ocean.....toward St. John and the view was spectacular. The food was typical all-inclusive food. There was plenty of it......but it was nothing special. The beer choices were very limited and the beach bar ran out of Heineken on the second day. If you are going to St. Thomas for the beach.... the Wyndham is not for you. Magen's Bay has a gorgeous beach....but it's a 20-30 minute, $12.oo each way taxi ride and there is a $3.00 entry fee and it costs $6 to rent a chair. Town is also a 30-35 minute taxi ride.We got what we paid for....but would choose a different hotel next time. We found the staff to be very nice.

Great Time!!!

from A TripAdvisor Member
Just got back yesterday from a week-long vacation. Island was stunning... good weather, hot (but not overly hot and humid), beautiful landscape. The resort was also incredible... beautiful grounds, pool was nice, and the beach was big enough. Food was excellent; breakfast was awesome everyday, lunch could either be a decent buffet or chicken, fish and hamburgers at the grill, and dinner was delicious at both the buffet and a-la-carte restaurant. Rooms were spacious and clean, and had a mini-fridge, cabinets, lots of seating and drawer space, and lovely bathroom... and a balcony. Staff was friendly and couteous; we had a problem with our keycard, but after a bit of coaxing, they gave us new cards. Beach was awesome; shaded and open areas, lots of watersports, white sand that was so soft, and beautiful water (there are rocks along the edge, but they are covered in something and are flat, soft on the feet and no problem to anybody but the elderly). Drinks are very strong at the main bar near the pool, but perfect at the Ocean Lounge Club. Nightlife is almost non-existent... people seem to go to bed after dinner and we couldn't find anyone to party with... it's a great resort for families and couples who just want to relax. if you're looking for a good time, 5 mins cab ride away is Duffie's Love Shack in Redhook... $1 rum and coke's (and 2-for-1 on friday), and lively young atmosphere, and friendly too. Also do a sailing day-trip on a boat... very relaxing, good food, good snorkeling, and good drinks. So basically, if you want a classy, relaxing resort for family, honeymoon, quiet couples, or senior citizens... this is the placeIf you want a party and non-stop fun, go somewhere else (but the island itself is pretty wild).also don't go to downtown unless you're looking for diamonds, booze, or a rather expensive local market.and say 'HI' to night-diving Homer, and Diver PaulCheers

Rude Employees, but Beautiful Surroundings

from Tiff_08
My husband and I were married in March of 2002 and chose to stay at the Wyndham Sugar Bay for our honeymoon. The island of St. Thomas is no where near clean, but the water is beautiful. The staff at the resort were very rude and less than thrilled to assist guests in any way. Upon check in the ladies at the front desk treated us very badly and it only got worse from there. The restaurant beside the pool had food that was lacking and wait staff that couldn't care less about you. The room was average, you can see that you are really paying for the beauty around you. The nicest people on the island were the cab drivers, they were happy to tell you about the island and the places to go for fun. We did have a good time on a day trip to the BVI that was offered at the hotel, definately take advantage of that it was a wonderful trip, the BVI beach was amazing. Also, for our last evening on the island we chose to eat off property at the Old Stone Farmhouse, that was a wonderful experience it is a unique piano bar & restaurant, very elegant. Looking back on the trip there were some nice moments, but I will not be returning to this resort.

Top Local Tips for Charlotte Amalie

Flamon Tour Services I used Flamon Tour services to taxi our guests to and from the airport, as well as a full day island tour the day after our wedding. Bruce Flamon was excellent to do business with. He gave me great rates and was very professional. He is also from the states, so he was easy to understand. Bruce answered e-mail and telephone calls quickly. I would recommend his services to anyone going to St. Thomas.

The sun is very strong Bring spf 15 or 30 definitely. BUT, also bring spf 50 in case you get burnt so you don't injure yourself further. My legs and feet burned and swelled like crazy! That has never happened before, and I got weird red marks with the burn. Weird. Also, my friend got burned on her face and her face got really swollen and it looked like someone hit her between the eyes! It must have been the strength of the sun. I have no other explanation. I even got a base tan before we got there. Hmmmm..



Other names for Wyndham Sugar Bay Resort & Spa Hotel

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  • wyndham st thomas
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  • wyndham east end
  • east end wyndham
  • Address: 6500 Estate Smith Bay - Charlotte Amalie - 00802 - Virgin Islands U.S.
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