Historical Traveller Reviews of Comfort Suites Turks & Caicos Islands Hotel
Comfort Suites Fit the Bill
I traveled to Providenciales last week with my college-aged daughter and her friend during the Caribbean low-season. We paid little for airfare and wanted to do the same for our hotel room. One reason we chose this destination in the Caribbean was because I was aware that there was a "chain hotel" to stay at, with the idea that they might more likely need to meet specific standards while I could save $. We did review Tripadvisor's reviews and for the most part people were happy with their stay. It seemed others complained about details that weren't particularly important to us. It is true that there is a great deal of construction on the beachfront. However, as evidenced by my photos it detracted little from our hours of swimming in the brilliant aqua seas (we just moved down the beach 500' from the beach access.) Although this hotel is not oceanfront the walk took us less than three minutes to get to the beach. Yes, we did have to deal with "construction site" jesting but we realized as the week went by that the workers got to recognize us and actually started to engage in conversation with us. Our room was very pleasant it was decorated with nice ratan furniture, had two double beds, and a separate area for a sleep sofa, dinette and refrigerator. Our room overlooked the pool (we did not splurge for the balcony and later was happy for that as we enjoyed the retreat from the heat to the AC.) We didn't have any trouble with electricity, air-conditioner, etc. as others had complained about. I believe this is true because when we first arrived I couldn't get anything electric to work either so I immediately asked housekeeping for assistance. This hotel has a key which must be used to operate the electric (except for AC) so that when you leave electric is not wasted. In favor of conservation, I looked highly upon this decision as I realize how expensive utilities are on the Islands. The staff only allows one key at check-in which could be a bit of an inconvenience but overall had little effect on us. The breakfast was adequate enough...who needs to eat steak and eggs all week when you are sporting a bathing suit? I thought they splurged by giving us croissants. We never saw any peanut butter as others stated was a possibility but it was cheap enough to buy at the IGA less than 2 miles away. The pool could have been kept cleaner because it often had leaf debris in one corner but one must keep in mind Hurricane Dennis made for a windy week and as the island has very little vegetation so I was thankful CS had several blooming tropical plants and palm trees on site. They did vacuum the pool every morning so they made every effort to get it clean for the day. In the past others complained about the loud bar and rude staff. I felt it sounded as though the gentlemen at the bar everyday were having a good time. We didn't need to speak to the staff often but they were accomodating when we did. All in all, for $90/day with a pool, breakfast and refrigerator there was little to complain about. The real plus was that the hotel is part of the Port of Calls complex which has several souvenier shops, a dive shop, and four restaurants almost a necessity for those who don't rent a car. I would recommend others to stay here and after talking to people all week who paid 3 - 4 X's more at all inclusive resorts and complained about similar things I felt I got a bargain! I would also agree to rent through Avis they were very nice.
nice island shame about the hotel
from A TripAdvisor Member
Two words...Don't bother.
Lets start with the staff the reception staff are very good at playing deaf and blind and if that doesn't get rid of you they just walk away out back untill you go.
The rooms are cleaned daily although the bottom sheets are too small for the matress and the air conditioning leaks and will pool on the floor making it very slippery. Nice shower with plenty of hot water.
The pool is big enough with a separate kids pool and stairs to the shallow end and plenty of sunloungers but will over 90 degree heat no shade or umbrella's. Plenty of free daily clean beach towels.
The complementary breakfast is minimal very minimal. Opposite the small Ports of call shopping area with a few places to eat and several gift shops, just don't expect any bargains, for a smile go to Mama's she takes your money with a laugh.
Comfort Suites is a no frills accomadation,if your looking for nice food and entertainment go to the bigger hotels
We wanted to get away for a quick weekend and got the hotel for under 100 dollars and thought how bad could it be?? Here is what you can expect:
*hotel staff is very rude and will not answer any simple question (for example what gas station takes credit cards)they just don't care and roll thier eyes at you.
*Our room had roaches..saw 3 in first hour in room.
*the a/c breaks down all the time.. when you check in they give you a letter stating what to do for the a/c not to stop...but no matter what you do at 3 am no more a/c and you sleep in 90 degree heat. You would think they would fix the a/c units but they do not and say sorry the letter stated our units will stop if a/c is run to long. (we did not even turn our a/c on untill 8pm and at 3 am no a/c untill it started back at 8am.
*pool is very small and full of little kids..not a place to relax.
*if you stay at this hotel you have no shade options if you go to the beach. the hotel does not have beach chairs or shade umbrellas.
the only thing good about the hotel is the price but spend a little more and stay at a hotel that has beach chairs,umbrellas,no bugs and most of all working A/C.
We booked a room at this hotel because we thought we were getting a special rate when in fact we found out upon arrival that we could have gotten an even lower rate had we called the hotel directly. Why would we do that when their website posts a toll free number. Anyway, we also had prerequested a balcony room and instead were given a room in the back facing the parking lot with no balcony. When I questioned the surly front desk manager Colleen, she said that would cost $20.00 more. We were never told this at the time we made the reservation but we went ahead and took it just to have a view of the pool, at least. We were now paying 109.00 plus tax. I had preprinted their webpage that had specials such as $50.00 beverage credit. Nowhere on this page did it have any stipulations as to how this would apply other than dates of stay. They wouldn't even honor this saying I wasn't paying the required rate on a balcony room to receive the beverage credit. What? I was now paying $40.00 more than we should have per night and they wouldn't honor what I had in my hand in black and white. When we asked the rude Colleen to ask the manager she said she would , and later told us he would not do anything either. (They said part of the problem was that we booked the hotel through Choice Hotels...despite the fact that it was on their website AND in the very hotel room that we were staying in!!)
At this time I took out their 100% guarantee pledge card that was left in my room and asked if this meant anything or is it just for appearances because I was not happy and according to their pledge they were supposed to rectify any problems but would not.
The hotel was not up to our standards and the pool was filthy with leaves and tissues!. We have photos of this. The bar was full of loud local taxi drivers at all hours of the day. Forget about having a quiet drink there. We were so disgusted we checked out early and went across the street to the Ocean Club West and were welcomed by courteous and polite staff that were happy to get our business. What a difference! If you've never been to a clean decent hotel before you probably won't mind this place, but we will never stay there again and will not reccomend this hotel to anyone. I think I've sworn off Choice hotels as they haven't even answered my email.
If anyone wants more info on the hotels/restaurants/gecko/etc please email. Beach was BEAUTIFUL, food was mostly delicious, and we saw Jo-Jo the dolphin so it was a great trip...once we got the hell out of the Comfort Suites!
The hotel is clean and the location is excellent. The desk staff were extremely rude however. Their long distance rates are very misleading and basically fraudulent. I will not stay there again. The price is cheap though if that is what you are looking for.
first timer - awesome!
My girlfriend and i stayed at the Comfort Suites Mar 5 - 12. Taxi's from airport run on the meter and are approx. $18. and take less than half hour to the hotel. The rooms are clean & comfortable with mini fridge included. The complimentary continental breakfast although simple with only tea, coffee, juice, croissants, bread, spice cake, jams & occassionally peanutbutter, it's good for that little something in the morning to get you going. If you're looking for a heartier meal, you can find several restaurants near by that serve a pretty good breakfast (eg. Sawmill Restaurant, Barefoots Restaurant). This hotel is centrally located in the GraceBay area and is close to everything. The Soundstage offers an all-you-can-eat lobster (in season) & rib buffet on Friday nights for $20 pp.
The beach entrance is directly out the front of Hotel and only a 3 min walk. Beautiful GraceBay is shallow with great snorkling especially at Smiths Reef.
Affordable and Clean
from A TripAdvisor Member
Very nicely decorated and clean. Good location...Good restarants nearby. Also a little bus that stops at all the other resorts every 30 minutes. The weather was very hot while we were there but it just makes you want to dive into the beautiful turquiose waters. The only problem we found was the island is under heavy construction...the roads are terrible! New hotels going up everywhere.Takes away from some of the beauty of the island. We enjoyed the Comfort Suites and would stay there again.I feel it needs to be bettered managed and the staff should be given a talking to about their attitudes but all in all its worth the money! Enjoy! Annie in Massachusetts
best value on the island
from A TripAdvisor Member
My boyfriend and I stayed at Comfort Suites from Jan 22-29 2005. We requested the top floor room with King bed and balcony. Highly recommend doing this! The bed was fine, not luxury but not budget either. Breakfast was budget. Recommend bringing snacks and breakfast as there is a small frig in the room. The room itself was spacious and clean. Would recommend it and even stay there again. 10 min walk to beach but the best part was being in Ports of Call as there were 2-3 restaurants including the laid back bare foot cafe for $4 drinks and happy hour. Taxi's are plentiful. We also went to the Bay Bistro for a wonderful dinner and right on the beach! Sail and Dive Provo for diving or sailing excursions are the way to go...very nice boats. There is a lot of construction going on this beach and will be for a few years to come.
Comfort Suits-Excellant High Season Bargain
from Queens Village NY traveler
My family (wife and 2 children ages 6 & 10) stayed at the Comfort Suites in T & C for 7 days and 6 nights December 25 thru 31, 2003. The rates for this prime week were only slightly higher than summer/low season making this a true bargain (we flew free using frequent flyer miles). This hotel is fairly new and clean with a nice (cold) pool area (plenty of chairs and shade) that the kids enjoyed along with a modest room. Besides the price, the location is good-only 5 minutes to a top notch beach (which IS the reason most people travel to Provedenciales T & C islands) and close to several restaurants and shops. The Port of Call Shopping center to which the hotel is adjacent has 3 decent restauraunts, a car and scooter rental and some souvenier shops. A word about car rental; like Grand Cayman, this island does not have much to see and can be explored easily in one day (ride to Malcolms Road Beach to the west, and if so inclined, check out the conch farm at the eastern edge which overlooks a beautiful bay but keep in mind-this tour, while somewhat educational, is very short and not free). By all means, walk the beach. It takes about 1 and a half hours to walk to the nice but small and (then) roped off/protected reef in front of the Coral Gardens Hotel for some fine snorkeling and 1 hour from Coral Gardens to the much bigger and better reef outside the Turtle Cove Marina. You can also take a taxi to this reef and after snorkeling, have a nice lunch at the Shark Bites restauraunt only a 5-10 min walk from the reef at Turtle Cove. They will call a taxi for you to return. Lastly, 2 of the best restauraunts we have ever eaten at are close to the Comfort Suites; a 2 minute walk east to a place whose name I can not remember but which had excellent food and 10 min walking past here east will take you to the Coco Bistro which is definately worth a splurge. Both these places have you sitting among the trees, but the Coco Bistro is a first class place in a cool, verdant surrounding with excellent food and, unlike all the other places, excellant service. Like all restauraunts/food on this island, this place is not cheap but with all the money you save by not renting a car on this island and staying at this centrally located bargain hotel, it is worth it. The "free" breakfast the hotel provides is in the "you get what you pay for" category and is usually gone before 10:00 when the hotel is full so keep that in mind by bringing some breakfast bars and other non perishable snacks to enjoy as only one of the close by restauraunts serves breakfast (at a small discount for hotel guests). Remember, this is a small up and coming developing tourist hot spot which has some building going on and everything, including taxis, are not cheap and convenience stores are hard to find, expensive and not well stocked so bring snacks. I think outside calling cards do not work on the phones here-they have to be bought here and they are really expensive but do check with the hotel before coming. The water is clear, the beach excellent with lots of fish and turtles to see, it seldom rains and the hotel is the only bargain here. However, if you think of coming durning low/summer season, you may want to look into some beachfront properties, especially ones close to this side of the island (Ocean Club West-very close, the Sands at Grace Bay-20 min. away) where the beach is wider, less grassy and closer to the restauraunts I mentioned. If the price is the same or close, you may get bigger rooms and pool and be beach front. But for the high season, this place can not be beat. Period. The locals are nice and friendly but they are a little overwhemed-especially restauraunt servers-so be patient and you will enjoy yourselves. This is a safe island-everyone is working with few if any pushy beach vendors but few chairs/lounges (and no rentals I could see) so bring a folding one from home if you can. Staff and houskeeping were great. They helped me track down cabbie who dropped us off and where I left our 4 passports. After eating his X-mas dinner, he dropped by with the passports. What does that tell you about the people here? Hope this helps. Enjoy!
A fine place to stay for the money
from A TripAdvisor Member
Spent the last 5 days at the Comfort Suites in Provo. Basically, all the reviews that I read beforehand gave me a pretty good sense of what I would get...basic accommodations at a very good price. The place is clean, the rooms are a decent size and the people were friendly enough. There is a nice little pool, and a bar poolside with nightly happy hour where you can meet some other guests. While not directly on the beach, the walk was not a problem for me. The only downside is that there is quite a bit of construction going on on the beach (condos, condos, condos!) and throughout much of the island. The comfort suite beach huts are in sad shape, and directly in front of the new construction, so I took one of the beach chairs and walked down the beach a bit to get away from the noise. The Allegro Resort, which used to be next door, was recently torn down, but their beach huts are still available for use, so I spent some beach time there. Also, snuck into the Ocean Beach West resort (right next door) one day for some pool and beach time. A fancier place than the Comfort Suites, but also more than twice the price. The location of the Comfort Suites is very good. Ports of Call shopping center and restaurants are right outside the door, and the food at these places is generally good and reasonably priced. Went to some other restaurants which were also good, but meals can get pricey. The island is pretty quiet. If you're looking for some wild night life, probably not the island to visit. But if you want a place to relax for awhile, this is a good choice. The water is the nicest I've seen in the Carribean - an unbelievable turquoise. Also took advantage of Dive Provo's (shop is right next to the hotel) beginner scuba course. Morning lessons is at the Comfort Suites pool, which made it very convenient. Open water dive in the afternoon. Great experience, and the folks at the shop were great. Also booked a couple of other excursions through this outfit. All in all, I had a good stay and would recommend this place if you are looking to stretch your dollar.
Top Local Tips for Providenciales
Bring Bug spray for at night. Mosquitos - not bad, just to have. Expensive. Buy some drinks and put in your fridge. Cabs were anywhere between 5-10 per person to go anywhere, but it was fine. Shopping was okay, Mamas has cute t-shirts. Awesome bars were Calico Jacks, Jimmys Dive Bar, Comfort Suites Bar, Hemmingways.
TCI - Tourist Center
If you have any problems on your trip stop by the tourist center. It is located next to the police station. They saved my vacation from being a total disaster.
go if you can afford to stay in high riced resorts
expensive hotels may have more attentive staff, eating out is expensive, not much night life, most people are not friendly as others in the carribean- taxi drivers, wait staff, etc.- this is an island that has not yet learned how to treat tourists. the beach is the best attraction!