Comfort Suites Turks & Caicos Hotel

, Providenciales, Turks and Caicos Islands
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Comfort Suites Turks & Caicos Hotel

, Providenciales
Grace Bay Road - Providenciales - Turks and Caicos Islands Hotel Website | 649-946-8888
361 Traveller

Reviews - Comfort Suites Turks & Caicos Hotel

Historical Traveller Reviews of Comfort Suites Turks & Caicos Hotel


from beepsoftroy
My fiance and I stayed at the Alexandra Feb 28-March 5 and were, overall, very happy with the resort. Aside from the resort, we absolutely loved Turk & Caicos and are looking forward to a return trip.

First, let me say that if you are looking for a resort with a lot of activities or a kid's club, do not book the Alexandra. You will be on your own to find something to do - which suited us very well, but is not for everyone.

ROOM: We were in Building 3 - our room (ocean view studio) was in excellent condition - everying was new. The bed was comfortable and the bathroom impeccable. No noise problems at all (we were on the middle floor). The room was bit small compared to other resorts we have stayed at, but otherwise, no complaints. Ocean view was partial - we could see it between the two buildings that faced the water.

POOL: The pool area had plenty of chaise lounges with nice thick padding. Some of loungers at the pool do not recline all the way, which makes it difficult to lay on your stomach - check them out before you get all set up. No problems at all finding chairs - even ones with shade/umbrellas. Pool is on the small side (& the kid's pool was tiny!). Very quiet - even with the construction (I actually didn't hear the construction at all while we were there) - some music playing at the bar, but nothing obtrusive. We had no problems getting clean towels at any time of day.

BEACH: This is where the Alexandra excels. Gorgeous beach, pristine sand (so fine, it's almost like powdered sugar), plenty of lounge chairs & umbrellas. Nice wide, open beach area - you can really spread out if you want. Even though it was "high season", we never had a problem finding a chair or umbrella. They had stacks of empty chairs on the beach just in case. All chairs were in good condition. The water was fantastic - very clear/clean, no rocks or shells, cool enough to be refreshing but warm enough to be enjoyable, we didn't need water shoes.

You can walk for miles in either direction along the beach. I did note that Beaches is very close by (to the left of the Alexandra). Based on their beach area alone, I was thankful we didn't stay there. Their beach is very narrow & crammed with beach chairs - one right next to the other - no space to move.

RESTAURANT: Good food for the most part, but quite expensive - even for lunch. Of course, the food on T&C is pretty expensive everywhere. Drinks (like most of the restaurants) were very expensive ($5 for Turks Head beer, $7-9 for mixed drinks). Would recommend buying some beer or liquor at the liquor store in The Salt Mills shopping area (cheaper than the IGA) if you want more than just a drink at dinner.

Overall, I would recommend this resort for anyone who wants a peaceful, relaxing vacation. If you want a lot of activities or entertainment options to choose from, however, you will be disappointed.

Great time in Turks

from A TripAdvisor Member
Hi, we are just back from our second trip to the Alexandra. We love it there but don't go if you are looking for a hotel. this is a Condo/Timeshare resort. That said, we have found that the ammenities have improved over the year. Lots of beach and pool chairs and during March Break there was no problem getting chairs in either spot ( resort was 100% full too)

The water sports area has moved to the beach and they have snorkles, masks, flippers to take for beach snorkling, paddle type boats... the guy who runs it, John, is fabulous. He will really go out of his way to find you water activities. Excellent snorkling, beach picnic trips can be taken through John. We took two; one with Devon and one with Paul.. Both guys are Islanders and lots of fun. Great Beach picnic on the all day trip! John will also arrange scuba , paragliding...

Antonio and Ada at Orchid cafe and pool bar are great. Service is slow but it is everywhere. It is worth a trip to IGA for breakfast and lunch food as meals do add up.

The rooms are fully stocked condos, ours was 2 bedroom with 3 bathrooms, large living room area, patios off both bedrooms for privacy. Nicely decorated, clean, staff very nice. Again though , don't expect hotel turn down service.

Sandy is great at booking restaurants and recommending them. In general we have found the food on the island to be ok but not spectacular ( what I would expect in the Carribean). We like Coyaba, pricy but a good "last night" dinner. Dress up, have Kir Royals and splurge. for good Italian, try Bella Luna; Magnolia had good food, iffy service; burgers good at Tiki Hut; generally avoid hotel "BBQ type dinners, not worth it.

I really like this Island but it isn't a lush Bermuda style place. Generally quiet, limited shopping, limited night life. However Grace Bay beach and water are not to be missed and snorkling is out of this world. We saw sea turtles, dolphins, rays, giant grouper and the largest Barracuda I ever want to see swimming by. Take a picnic with John, hunt for your personal Conch shell to eat and then take home.

Very Nice lodging

from Drurow
We stayed at the Alexandra for a week (March 12 - 19, 2006). We had an oceanfront 2 bedroom unit that was new, very lovely and well appointed. We did not ask the desk for many services as we made our own dinner reservations and had arranged to dive with Flamingo Divers (great, very small groups and individualized attention). The food at Alexandra's Orchid Bar and Grill was actually some of the best of our stay -- buffet nights are a little more mass produced but individual dinners and lunches were great.
Dinner at Coco Bistro was a highlight -- beautiful setting under palms and great food. We also ate at Bella Luna Ristorante - okay food, but high prices for such a tired, unattractive setting. Do call a day or two ahead as places seem to book up quickly. As others have said, food at both the IGA and restaurants is very expensive.
Alexandra has a minimal fitness center - 1 treadmill and 1 recumbent bike. Spa not yet open, however, not to mind, go next door to The Palms Spa -- one of the most beautiful places spas I have ever seen and get spa services there.
Diving was great and we thought the Alexandra very, very nice. However, this whole island is not St. Bart so recognize as such.

Great Location

from sft
The Alexandra is at a great location on Grace Bay beach. The grounds are well kept and lush, the rooms are very large, clean and well-kept. We stayed in the older Chelsea bulding which is oceanfront, view is amazing, and the rooms are very comfortable with everything you need. The hotel itself is only a couple of years old, I havent seen the newer buildings but they are supposed to be even nicer, granite kitchen tops, etc.. so I am sure they are great too. The beach is perfect. Alexandra is roughly in the middle of Grace Bay next to the Palms. Overall, a very good stay, offers great location, luxury and does not cost as much as the hotels right next to it (Palms, Somerset). Staff at hotel were very nice especially at the Orchid Restaurant and bar, which also serves very good food. Most restaurants on the islands are pretty much the same, all have a very similar menu. Lunch and dinner were both very good at the Orchid. The concierge, Sandy was also very helpful and arranged all our dinners at different restauarants throughout Provo. The scuba diving is excellent, dived with Caicos Adventures, also highly recommended, dive in French Cay if you can. Overall a great hotel and trip, a quite island mainly for relaxing, enjoying the watersports and the scuba diving. The beach is to die for.


from sunnyae
The rooms at The Alexandra are new and clean and seem to be well insulated so that you don't hear noise from your neighbors. The service and food at the restaurant were above average. The people in the front office seem a little clueless, though, and not overly friendly. The resort had some children, but it was not taken over by them, so that couples could enjoy themselves, too. They are still doing construction at the Alex, so sitting on your balcony or by the pool is not very peaceful. There were plenty of umbrellas and chairs on the beach, though. There is not much to do on the island, though, besides eating and lying and walking on the beach. Pretty much a forgettable trip.

Alexandra is the greatest!

from A TripAdvisor Member
My sister, brother-in-law and I just returned from a 4 night getaway to Turks and Caicos (Feb 9-13) and stayed at the Alexandra Resort. I chose this location based on reviews from Trip Advisor and was so happy with what we found! The Alexandra Resort is a hotel as well as a time-share. There are three buildings and we stayed in the luxury ocean view building which is the newest and our room was supposedly one of the nicest. The room was incredible! Their two bedroom suites were all booked so we chose this very nice suite that had a large bedroom with nice king sized bed and a gorgeous living area with a pull out couch. They also brought in a roll in cot for our used if we preferred. The suite also had a nice sized kitchen area, fully stocked with kitchen wares. We had a HUGE outdoor balcony with furnishings. overlooking the gorgeous beach. The bathroom was awesome, everything was new and very clean. The service was awesome, the pool and pool area very nice and the poolside bar did a good job. The beach was very nice with plenty of comfy chairs. This time of year was awesome -- weather was perfect, 80 and sunny the whole time, but the crowds were VERY minimal. Max 3-4 parties on our beach and at our pool at a time. I really have nothing negative to say. I suppose from a conceirge standpoint, we had less guidance and good advice on restaurants and activities than we had hoped, but had a lot of information/brochures in the room that helped us make excellent decisions and have a great experience. We would definitely stay here again and definitely spend the extra $$$ to stay in the building on the oceanfront. We didn't see the other rooms from the inside in the other buildings, but I know they are older and ours was clearly new. The balcony overlooking the beach was clearly incredible.

Oh -- we cabbed everywhere -- worked very well, and splitting a cab for three made it even cheaper than taking the Gecko, the shuttle that goes around the island. DEFINITELY make an early trip to the IGA, stock the fridge and have bfast and lunches in the room. That way it won't hurt as bag when you enjoy the many very nice, gourmet, yet $$$$ restaurants in town!!!!

Alexandra Resort: A Fabulous Place to Ejoy a Spectacular Island!

from A TripAdvisor Member
We really enjoyed our stay at the Alexandra Resort. The condo that we stayed in was in the Prima Donna building. It was new, beautifully appointed and had a lovely view of the ocean. The grounds were beautiful--we loved all of the flowering vegetation. The pool was large and had plenty of teak, cushioned deck chairs.

The staff were friendly and helpful. We never had a difficult time getting a beach chair or an umbrella.(And apparently some people have a difficult time counting--there were plenty of chairs) We loved staying on Grace Bay--it was the perfect location. We walked six miles on the beach each morning and were often treated to a rainbow.

The Orchid Restaurant had a new chef-- we were very impressed with our meals. We also enjoyed dining out on the deck which cverlooked the ocean. We loved sitting on the deck with a drink in hand, watching the sun set or gazing at the stars.

We went to the Palm Spa next door and had a fabulous day of treatments. We were glad that we were staying at the Alexandra (a pen house suite at the Palms is rumored to go for $7,000 a night--a little to pricey for most--but a great place to have as a neighbor)

The Scuba and Snorkeling were excellent.

It was the perfect trip!

Underwhelmed with the Alexandra

from dinamoore
Our extended family vacation(my sister and her 3 kids, ours and our 2 kids, plus my parents) stayed at the Alex over the Christmas holiday. Although the units are nice, newly appointed and clean, and the beach is really pristine and lovely, the Alex is not a resort. It is more like a Florida condo complex-not that there is anything wrong with that, it just isn't a resort with any services. Sandy, the activities director, is nothing more than a condo saleswoman. She was not even helpful when the business center was closed over the days following christmas when we needed to get information from the internet. We also asked her for suggestions of things to do on cloudy days, and she replied that the Alex "was watersports oriented", and there were no options except to watch DVD's! That said, the Alex is not watersports oriented. They have no snorkels or masks to rent or borrow, no paddle boats, no beach lounge chairs, very few beach towels and only about 6 umbrellas-no cabanas like at neighboring resorts, including the lower quality Beaches Resort, which actually looked like people were having fun. My dad had to go out to the beach every morning at 6:30 am to secure the few ratty beach loungers that they had just so we would have a place to sit. As far as service was concerned, it took the housekeepers 4 hours a day to clean our room. When we would return halfway through their job to grab something, they were hardly friendly. I asked for my sheets to be changed, and in fact they just turned them over. The restaurant servers were very friendly, but the kitchen was horribly slow-at least an hour to get a meal for four people. The highlight of our trip was a 3 hour private boat trip arranged outside of the hotel with silver deep tours. They were fantastic. Our captain, Pringles, was informative and entertaining. The kids and adults were esctatic with the snorkeling, and trip to a private white sugar sanded beach, and even a trip to iguana island. Turks and Caicos has a lot to offer-incredible beaches, great snorkeling, and some really lovely resorts. If I had to go now, I would suggest the Palms, right next door to the Alexandra, which had a full staff on the beach and really impressive and completed grounds. My advice would be to stay away from the Alex.

Lovely place

from poleposition
We stayed in a Deluxe Ocean View Studio which was effectively brand new and extremely well appointed. Previous posts related to a timeshare but these are the cheaper Superior rooms located in the older building. We had a look at these but are glad that we paid the extra for the deluxe room.

The location of the property is fantastic - right on the seven mile Grace Bay and close to some good restaurants and some of the best snorkelling on the island. We ate at the Orchid Bar on the property and ventured out occasionally to Hemingways restaurant for dinner, which is within easy walking distance, and had a jolly nice time in both cases. Hemingways is more formal than the Orchid but both are nice - it depends what mood you're in.

The staff were friendly and the service was good, although we had adjusted to island-time by the time we arrived at the Alexandra, having been to several other islands in the Caribbean before here. The pool and swim-up pool bar was also a very pleasant way to cool down on a hot day.

The beach is truly fantastic - one of the best we have ever been to - clean, warm water and perfect white sand. A true picture postcard scene, especially watching the sun set from the beach.

There's development going on on the property at the moment although this is true of many parts of Provo, which is undergoing a transformation. I can't wait to go back to see what's new in the area and hopefully we will stay longer next time.

Great resort in the making!

from A TripAdvisor Member
Our family researched a place to stay for our second trip to TCI. We liked the Alexandra resort for many reasons. It is on the beach with reasonable rates (515/night for 2BR oceanfront).

The Palms resort is on one side (rooms cost in the thousands/ night) and Beaches on the other (all inclusive). We have a six-year old son and decided against Beaches because you are locked into 6 nights (or three) and we wanted to stay 5 nights. I had two different families staying at Beaches approach me on the beach inquiring about our place. They were not happy with the food and crowds of Beaches. Granted, Alexandra has about 8 umbrellas put out (and several tiki huts). But we always got an umbrella even when arriving mid-morning (10ish) to the beach. At the airport, a little girl asked us about our trip and told us she did not like the buffet food and limited selection of the Beaches food.


The restaurant has an excellent chef. Some recommended items for breakfast is the omelette, pancakes and the walnut banana french toast (Yum- and not too bready). The dinner was good, too, and fairly well-priced. Hemingways is another much adored restaurant on the island. It is two resorts down at the Sands. The breakfast was geneous in proportion but quality not as good as the Orquid (in my opinion). Hemingway's for dinner is too fancy and uptight and not reflective of the casual nature of the islands.


The staff is very friendly (thank you to Tika, front desk, Antonio, Jerone and the GREAT honest maid service (daily). I have seen some reviews of the "indifferent" staff but we fo0und an old saying to be true, "you get what you give". If you are friendly to them they are friendly back. If you are going to act like a the ugly american, you will get indifference. Some people just expect to be treated like royalty when they are not either cultured or refined. We awoke to the beautiful songs the staff would sing when setting up the beach.


The room was simple, open and perfect for the setting. The deck was absolutely huge with a beautiful second-floor view of the beach (there are four floors). The smaller bedroom had its own beachfront small balcony, private and lovely! There is a safe (with a credit card slide to lock - or a code to program). The floors were all tile and the furnishings were lovely and tasteful.. We stayed in the older Chelsea building. For a bit more, you can stay in the Laby Rose building with newer bathrooms, etc.

Other Amenities

There was a small but nice beachfront Gym. There are non-motorized water toys (paddle boats) for rent. And you could saunter over to Beaches for a day to rent other items. The Caicos Dream Tours has a desk there and Capt. John was often around the restaurant. Unfortunately, we did not have time to do that because we have a sister who lives on TCI and we spent a lot of time with her and her kids.

The shower for the beach was one small complaint (have to step over a short rope fence) but that was no big deal!

There is an orientation cocktail party (Monday) not to be missed. Rum punch and a sunset barbeque as Sandy McAllister orients you to the resort, the area and intoduces you to other guests. On Sunday there is a complimentary orientation breakfast.


This reort is quiet, yet family friendly. Many reviews of TCI have mentioned there is not a nightlife. I disagree. There are so many bars you couldn't visit them all. The locals are friendly and if you get lucky enough to meet them they may invite you to a party (as we were). Also, any partier would be satisfied by the swinging atmosphere of Club Med (which hosted a bachelor party my husband attended on our previous trip in October (BTW, we stayed at the Royal West Indies, it was okay, but we like OCEANFRONT!!!)
There is some ongoing construction of a new building and spa, etc., but they were on break when we visited. Asimple call to the front desk may help you plan when a good time to come. There is a lot of constuction throughout the growing island and cannot be avoided. Fences with posters are in place to block thew view, but there is dust.


This resort comes highly recommended for its laid-back and quiet atmosphere as well as reasonable prices. The staff made us feel at home. Everyone needs to rent a jeep (from Hertz to explore the other attractions such as the Conch Farm and Coral Gradens (close-up to the beach snorkeling.

Top Local Tips for Providenciales


You can call on Calvin Dean for taxi service. If you find yourself in Provo, call on Dean's Taxi (649-241-4109) to pick you and take you where you want to go. Calvin Dean owns a small fleet of vans that run all over Provo. Give him a call and in about 10 min or less you have a ride. Calvin is personable, helpful with local knowledge, and reliable. If he cant get you, he'll radio for someone else to pick you up.

Visit the grocery store Our accommodation had a kitchen; while the grocery store is expensive (hey, it's an island after all), eating out for two or three meals a day would have busted our budget quickly.


Other names for Comfort Suites Turks & Caicos Hotel

  • alexandra turks caicos
  • alexandra resort turks caicos
  • alexandra resort providenciales
  • alexandra resort
  • alexandra hotel providenciales
  • Address: Grace Bay Road - Providenciales - Turks and Caicos Islands
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