Submission date: 2006-09-01 - Date of Stay: August 2006
Submitted by: R. Bacchus - From: United States
Type of Traveller: Relaxation Seeker - Age Group: 26 - 30
In need of Customer centered Service
The night before arriving in Tobago, I called the hotel to ask a couple of questions. I thought that was the time to tell me that there was a power outage scheduled for the following day. When we got there, out rooms were not ready and we couldn't even use the toilet because there was not power to operate the water pumps. The manager was unconcerned and unwilling to give us any type of compensation. For a business based on 'your customer' we were greated as if we were an inconvenience to them at the time. They had a schedule and information on thier cleaning posted in the room. Well, the beds did get made, but for the 4 days we were there, they never changed the sheets. Their "fully equipped kitchenette" was only half equipped to say the least. Tobago was wonderful, but maybe find somewhere else to stay.
