Historical Traveller Reviews of Royal By Rex Resort Hotel
beautiful resort bad service
from A TripAdvisor Member
My wife and i recently returned from St. Lucia and were generally disappointed with our stay. We had been to aruba in the past and were expecting a similar trip and were sadly mistaken. The resort well beautiful and relatively clean, had some of the worst service we had ever seen. Ordering a drink by the pool, if you could get someone to ask you if you needed anything, could turn into a half hour wait and lunches no matter what you ordered were bordering 2 hours. We tried some of the best restaurants in the area and the food was not very good compared to what we have had in the past on islands and relatively expensive for what you received. The beach was very small and walks on the beach were almost not worth it (it takes about 10 min.). And whatever you do don't try to use the phone even with a calling card, even if you don't get through it will cost you about $15 US. We did rent a boat and got to see the island that way and it is beautiful, from the water but don't go to any small towns without a guide, which we had and he was very helpful. If you have to go, make sure to visit the happy day bar one of our only bright spots. Definitely would not return.
Nice Resort, Clueless Staff
A beautiful resort in a good location with numerous good restaurants and a small shopping area either right across the street or within a short walk. The beach is beautiful and even has a small area for snorkelling, although the fish are mediocre at best. The beach can also get crowded with people not staying at the resort, e.g. passengers on cruises, people staying at the other Rex resorts (that don't have as nice a beach), and some locals. The lobby is stylish and the grounds are well maintained. Our room was large, had a nice view of the pool and the beach, was one of the cleanest rooms we've ever had, and had really nice towels and robes. The one major complaint we had was that the staff need to be better informed. On several occassions they gave us incorrect or misleading advice about local stores and attractions that cost us time and even expensive taxi rides. All in all, it is a nice resort that we would visit again - but do your own research and don't trust the concierge!
Fantastic Hotel, Fantastic Staff, Fantastic management!
What can we say about this Hotel that hasn't been said already??
We stayed at the resort in late October/early November, and the whole family had a fantastic time. (We had previously stayed at the resort – several years earlier – whilst single! And so had fond memories – it was therefore great to now share these with the kids in tow!)
We had booked an alternative hotel in Castries in the mistaken belief that it was a "kid friendly" resort - the other place was terrible (no names) - needless to say we checked out and headed straight for the Royal were we knew we'd be well looked after!
What a difference - we were personally greeted by Roland Paar (hotel general manager) and made to feel very welcome from the outset. It’s clear that Mr Paar knows how to run a good hotel and also knows what’s needed to go the “extra mile”, to make staying there a very special experience.
In comparison to the “other” place - the rooms were immaculate - the beach fantastic and the food was in another league.
Basically you are made to feel part of the family at the Royal - not just another tourist - this inclusiveness is fostered at all levels of staff - all of whom are friendly and attentive - and above all PROFFESIONAL.
The Hotel’s “Chic” restaurant is undoubtedly the best restaurant on the island (trust us on this – we’ve tried all the others!) – and we were also lucky enough to be at the Hotel over Halloween where we had a lovely barbecue buffet on the beach, and the staff had built a bonfire – great memories!
Mr Paar’s “manager’s cocktail party” is well worth attending to meet some of the other guests and get acquainted over a rum punch (or three!), I also discovered on that evening that Roland Paar and I share a common passion in wristwatch collecting – so I apologise to Roland for keeping him from the other guests for so long, whilst we bored everyone else comparing wristwatches!
So in conclusion – Great Beach, Great Hotel, Great Food, Great Staff and a GREAT Holiday!
We’ll be back!
Darren, Lisa, James and Anna Kell
A very good location
We just returned from St Lucia having spent 4 nights in the south of the Island (Soufiere) and 5 nights in the north at the Royal in Reduit beach.
The Royal is in a great location right on the beach, has a lovely pool and it's within walking distance of many good bars and restaurants. Hence if you like to spend your holiday near the beach sipping cocktails and eating 3 course meals this would be a great place for you.
Unfortunately this really wasn't my thing and I found the north of St Lucia (where this hotel is located) a little disappointing because other than a few sights such as Pigeon Island and Castries there isn't too much else to do in this area other than sunbathe.
I found the south of the Island (around Soufriere) far more interesting with cleaner beaches, better swimming, better snorkelling, good walks and absolutely beautiful scenery.
The rooms at the Royal are OK, however we had to move rooms because our first room (1113) was really noisy (on the ground floor next to noisy air conditioning unit and a ice machine) which was very poor. Our second room was much better (3319) being on the 2nd floor.
The service was generally very good, however on several days we were left a towel short in the bathroom which was a little annoying, but a minor issue.
We stayed here a couple of years ago, having promised ourselves for years to treat ourselves to the all-suite Royal experience for a couple of weeks. We went the whole hog and booked a Grand Deluxe Suite which was around US$750 per night, but managed to haggle a reasonable discount (call the main office located in the UK for the best deal - then there's no middleman). The Grand Deluxe Suites (there's only two of them - we had the one where Bill Clinton stayed the next year) are excellent, with an inside/outside arrangement which works brilliantly. But.... they're set back quite a way from the beach. Probably a better bet would be the Beachfront deluxe suite, which although smaller is cheaper and overhangs the beach.
We ended up upgrading for the last couple of days to the Presidential Suite, which is normally $1500 per night (they refuse to haggle on this) which has traditionally always been the most expensive room on the island. This is where Paul Simon stays for Jazz Week, and Nelson Mandela stayed on his state visit to the island (Apparently Clinton's security thought it was too exposed, so they took the Grand Deluxe Suite instead). The Presidential is all you might expect, and a truly wonderful experience you'll remember for the rest of your life. I'm not sure if it's great value for money, but worth it just for the jaw-dropping effect on you when they first show you to a suite with an outside private balcony area overhanging the beach that is larger than most back yards, and comes complete with outside hot tub and twenty-seater dining table.
We'd stay there again any time, but could never cost-justify the Presidential again (or even the Grand Deluxe!). But the standard beachfront suites are excellent, and the Beachfront Deluxes are fantastic. The Royal is slightly showing its age these days, but holds its own against the competition. It's nothing like the resort hotels, but if you like a laid-back English-style traditional hotel parked right on top of the best beach on the island, then go Royal!
from A TripAdvisor Member
I can't express enough how much I enjoyed my stay at the Royal St. Lucian! Roland Paar, the general manager, should be extremely proud of his staff for going above and beyond what I expect in resort service. My husband and I met a few other travelers, and the six of us hit it off with one of the members of the food service staff. We explained to him that we were nervous to hit the local Friday night Fish Fry by ourselves, so this fantastic gentleman took these six tourists with he and his friends on his own time. While there, we saw several other staff members who came over and visited with us, making us feel "local" too. Memories like that are what would cause me to return to the Royal again and again. I think that it is a much better accomodation than the many all inclusives on the island. There are some really fantastic restaurants on the street the Royal is located on that the all-inclusive patrons will miss out on. Try Razzmatazz. It's phenomenal. The beach the Royal is on (Reduit) is a beautiful patch of sand. They will bring snacks and drinks straight to your chaise lounge. It's a perfect vacation for anyone. Thanks again, Roland!
great honeymoon location
Personally, I was quite picky with which resort I would be staying at – after all, it was my honeymoon and I wanted something that would be very nice and memorable. I chose the island of St Lucia because I wanted something that was mountainous, lush, and had a true Caribbean feel to it – for this St Lucia was a perfect choice. After a lot of research and stress, I chose the Royal St Lucian Resort – because it looked like a beautiful resort, on a beautiful beach, and near to a town that we would be able to experience the local flavor easily. I do not think that we could have chosen a better place. Personally I am not a fan of the all-inclusive – because if you do not choose that option, you are able to go where you like to eat and experience a lot of different foods. There were so many different restaurants right in the area – no problem to walk to at all. As for the resort – it was better that I could have imagined – from the moment you enter the lobby you know that you are in an exquisite place – a truly luxurious resort. We stayed in a sea view room, which was great because we were up high enough to see the surrounding scenery, which included mountains off to the sides and the Caribbean Sea straight ahead. I had thought about getting a beachfront room, but I am glad that I did not since we did not spend too much time during the day in our room – too much to do outside. The beach at the Royal was excellent – the best that I saw on the island – and the Caribbean Sea was picturesque as usual. There was also a very nice pool at the Royal that had a great little bar in it as well. As for snorkeling in the area – there was some good snorkeling just down the beach a little, and I think that if you were to walk a little bit further you would be able to have some even better snorkeling just off the beach area.
The restaurants in the area were great – we tried a number of them and we were not disappointed anytime. From the resort it was also very easy for us to explore the rest of the island. I would highly recommend a tour through the rain forest!
I would definitely recommend this to anyone on that would be going on their honeymoon. There were plenty of activities to do, and the resort and grounds were beautiful. The restaurants in the area were great, and you can also easily get to any other part of the island from there. If anyone has any questions about it or anything else please feel free to email me.
My husband and I vacationed in St. Lucia from June 14- June21, 2004. Wow! What a beautiful country, friendly people and the Royal St. Lucian treated us royally. We arrived very late at night (almost midnight). Waiting for us were 2 plates of food (which my husband devoured because he doesn't like airplane food) and a large bottle of water. A candle was lit and our robes were laid out for us with a beautiful decoration of island flowers. We felt really special. We started with the Seaview. Our room overlooked the pool (on the 3rd floor). To the left was the beach. The room was nicely laid out. Later, my husband got an upgrade to the beachfron (Gros Piton). This room was actually next door (we didn't have to move our bags across campus) and was a beachfront terrace complete with loung chairs, a glass table, wet bar and jacuzzi. The warm jacuzzi was even fun dring the mini-rains that St. Lucia gets (lasts for about 10 minutes). The nearby restaurants were wonderful. We visited Razmatzz 3 times, Buzz'a seafood once and Big Chef's steakhouse twice. Service was excellent at all of these restaurants. We travelled through Castries (ate at Ms. Shirley's by the market) and Soufriere. All and all our stay was wonderful becaue of the friendly service at the Royal St. Lucian and Spa (the spa was FABULOUS, towels, locker room, fluffy robes, hot and cold jacuzzi, steam bath and sauna).
Beautiful Island, Good Hotel
from A TripAdvisor Member
We honeymooned to St Lucia and the Royal St Lucian Hotel the 1st week of June this year. The first thing I would say about the trip is that I was amazed by the beauty of the island. St. Lucia is a small piece of paradise. The Royal St. Lucian is in a great location on Rodney Bay on the northwest coast of the island. We flew in to the south end of the island and had the long taxi ride up to our hotel. If you have to fly into the south airport (Hewanorra) do it in the daytime so you can enjoy the wonderful scenery on the ride up (but bring your Dramamine). The beach on this hotel is wonderful. There are great tiki huts that shelter you from the sun when you get to hot and keep you safe from the quick summer rain storms. You can spend all day at the beach and be served food right under the tiki huts. There are plenty of activities you can do right on the beach during the day. At night you can walk across the street from the hotel to 8-10 different restaurants. My wife and I went to a different one every night. The hotel is well maintained, the staff is friendly, and the amenities are above average. We got individual treatment and didn’t feel like one of the crowd as I imagined I would at the Sandals next door. We have no regrets and nothing bad to say about this hotel. It was a great time and a great value.
Our wedding was awesome!
from A TripAdvisor Member
My husband and I absolutely loved the Royal! We were just married there 4/14/04 on the beautiful grounds of the resort. The entire staff, especially our wedding coordinator, Nerissa, handled every detail to perfection. The hotel works with an amazing photographer and videographer and amazing florist. Our pictures are full of bright, tropical flowers, the scenic pool and grounds, the best beach right in front of the resort and the gorgeous sunset. Even the general manager, Roland Paar, celebrated with us and congratulated us. Everyone smiles, greets you and seems incredibly happy to be employed at the resort. They were hugging us goodbye by the time we left and asking when we were coming back! The maids even sprinkled our entire room with rose petals to surprise us the night of our wedding. If you are getting married in the islands, The Royal St. Lucian is the way to go!
Top Local Tips for Castries
Go on an organised trip down to Soufriere -the roads can be a nightmare to drive along and the tourist attractions are not easy to find on your own.
The Pitons in the south of the island are amazing and not to be missed. Check out the volcano and try some cassava bread anlong side the highway.
Travel to and from the aiport
We paid extra when booking to have our own personal taxi service rather than using the complimentary hotel shuttle bus. This worked well as we had a guided tour along the way. It also cut out a lot of waiting around for other passengers.