Holiday Inn Express Hotel, San Juan
Reviews - Holiday Inn Express Hotel
- Age Group: 51 - 60
- From: United States
- Traveller type: Business Traveller
Read 291 additional reviews of Holiday Inn Express Hotel at TripAdvisor.
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Historical Traveller Reviews of Holiday Inn Express Hotel
The Hotel from Hellfrom A TripAdvisor Member
The Staff went beyond what I had expected!from A TripAdvisor Member
Cleanliness: Staff was alittle slow in cleaning the rooms but had been there everyday ready to sweep and mop, bathrooms perfect w/ no mold no nasty smells or cover up smells.
Front Desk Help: 5 friendly staff members, 3 speak broken english and mainly spanish, while 2 of them spoke perfect english. They had helped us when my girlfriend had gotten food poisoning on the first day of our trip and really set the tone that they would always be there for anything we needed.
Pool: Staff family members were flocking around the pool because it was Holy Week and had no school. It didn't bother me much because we had been on the beach most of the time, and if you plan on going to the carribean and go to a hotel pool there must be something wrong with you.
Location: Aaaaaa... Very oddly placed, but is in the middle of the Condado's main street "Ashford." Its a block south of Ashford in between 2 construction sites. (which you can NOT hear from your room so don't worry) Mind you there is no beach rights for the hotel but if you walk east on ashford to Walgreens and make a left onto the beach its one of those priceless views. (If you want pictures I've got them) And by the way i felt safe in the building... staff would never steal anything, even though I kept my laptop locked up.
In closing, I would like to say that this Hotel seems to have a bad rep, but its because certain people might be expecting too much out of the hotel. I didn't even know they had Holiday Inn Express', whats the express stand for? i dont know. We paid 50 dollars less than the room rate on the door by buying our plane and hotel together. I would stay here again if I were to come back in the next year. If you don't plan on spending much time in the hotel, why pay so much for it?
Sorry for the long review but I would also like to mention "Data Port" in each room... Not at all! But if you have a laptop you can get on to someone's wireless router from the apartment next door. (you'll need to be on the 4th-6th floor on the street side of the hotel(across from the elevator) They do provide 2 old --- computers with hi-speed internet which is ok, and another cable for laptops in the middle.
Great place for cruise layoverfrom A TripAdvisor Member
Hotel has a small pool and continnental breakfast. Rooms a little small, but its just a layover. I would definitely stay there again
Ed and Chris
Nice hotel, except for parkingfrom BeachBabyNH
Holiday Inn Express(Condado)from stynn
Great Hotel, No Parkingfrom jrm42000
Had a great stayfrom valdy
Safefrom A TripAdvisor Member
re on a budgetfrom A TripAdvisor Member
Very pleasantly surprised, great hotel, friendly helpful stafffrom jkloni
I was pleasantly surprised. I would stay there again. The rooms were clean and appeared to be recently renovated. We saw constant cleaning and preventative maintenance. There is a tremendous amount of construction going on in the entire Condado area, so I think construction noise should be somewhat of an expectation because new hotels and condos under contruction are everywhere. This morning we were walking past the Marriott which is a few blocks away and the pounding construction noise at 1030am was very loud.
Carmen, the Manager on Duty was helpful from the beginning. My parents and I initially had 2 rooms on the 4th floor, but when we got to the rooms, one was not available because of extensive cleaning. (We were told that 2 rooms per day are basically taken apart, for extensive cleaning - bed apart, furniture moved, etc.) We were a party of 8 with 5 rooms. So we saw rooms on floors 3, 4, 6 & 7. All were fine. We did not find any of the rooms small and tiny. (Has anyone had a room in NY? Some of the smallest rooms I've ever had!)
We did have a few problems, but all were fixed immediately. For example, the toilet leaked from where it is connected to the floor and we called and someone was there in less than 10 min. The mirrored closet door was off track and that was worked on and corrected at the same time by another worker. The next evening we went to the pool/hot tub area and the hot tub water temp was way too hot. The maintenance guy walked back out with me and lowered the temp.
Continental breakfast was also OK. Basic fare- cereal, bagels, boiled eggs, pound cake, etc.
This morning when we left I wanted to check in online for our flights. There is a business center where you can go on the internet, but no printing. Without my asking, they offered for me to use the reservation manager's office to use the computer and print my boarding passes.
This is not the Ritz Carlton. It's a Holiday Inn Express. I sometimes prefer a simpler hotel better. And this hotel was fine.
So anyone with reservations there, don't worry. Just remember it's a Holiday Inn Express and you shouldn't be disappointed.
Top Local Tips for San Juan
Loved the Old City! Just walk around the Old City--visit the forts, churches, and other historical sites. Also eat, drink and shop. The Old City offers it all!
Save some aggravation Take public transportation if you plan to visit the forts. Parking may be a problem and usually the place is congested when the cruise ships come into port. It will only cost you 75 cents one way.
Water is Potable Water is potable.
Other names for Holiday Inn Express Hotel
- san juan holiday inn
- holiday inn san juan
- holiday inn express san juan
- holiday inn express puerto rico
- holiday inn express
- Address: Calle Mariano Ramirez Bages, 1 - San Juan - 00907 - Puerto Rico
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