Doubletree by Hilton San Juan Hotel

, San Juan, Puerto Rico
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Doubletree by Hilton San Juan Hotel

2 star

Rooms: 183

105 Calle De Diego - San Juan - 00925 - Puerto Rico Hotel Website | 787 7211200
627 Traveller

Reviews - Doubletree by Hilton San Juan Hotel

Historical Traveller Reviews of Doubletree by Hilton San Juan Hotel

Would stay there again

from Lise0763
I stayed at the Doubletree for 2 nights prior to a cruise.
I would definiteley stay there again.
When I saw reviews from other hotels, it was very scary.
But I can say by choosing the Doubletree, I dndn't make a mistake

Good service, clean updated rooms and close proximity to the Condado

from rick1635
Clean room had a murphy bed for a second person who shared the room for 2 nights. Very European style room, small but comfortable, well laid out and appointed. LCD tv in room, warm cookies, good breakfast and business center. I walked every evening and was in a good neighborhood.
Management Response from DoubltreeSanJuan
Dear Tripadvisor user;
Thank you for your review and your high rating towards our hotel. I'm glad you enjoyed your stay and our facilities. I am looking foward to your future stay with us. That warm cookie that you liked is waiting for your return.

jose.cepero@hilton.com
Operations Manager

In the city away from the crowds

from cmpoz
DoubleTree by Hilton in San Juan is a refreshing alternative to the casino resorts of the coast and the crowds of Old San Juan. Located in the gentrifying Condado area of the city, restaurants, shops and even a grocery are within easy walking distance. Rooms in the wing in which we stayed are spacious and modern in function as well as decor. For example, the doors to the closet and bathroom are frosted glass, which are not conducive to noise suppression but add to the modern look. The staff were very friendly, courteous and helpful, too. The restaurant has been open only a few weeks, yet the food is excellent, albeit a slow kitchen. We particularly liked the patio/pool area that is designed in a way that allows some level of privacy--not an endless series of lounge chairs, in other words. That area as well as the fitness center and business center are open 24-hours, which is convenient but be aware of this if you choose a "garden view." If you're driving, there is a nice deck although taxis are available and an easier method of getting around in San Juan, we found. Overall, we found it a convenient and quality hotel.
Management Response from DoubltreeSanJuan
Dear Tripadvisor Guest,
I am pleased to know of your satisfaction during your stay in our newly renovated hotel. The convenience of our location; walking distance to the popular Condado area with a variety of casino’s and restaurants, 24hr supermarket across the street, 3 ½ blocks walking to the beach and PR Art Museum, and the comfort ability of our rooms and facilities allows us to cater to your requests and needs. We have recently added three restaurants to our facilities besides our signature restaurant Michael’s Bistro which you have already experienced. Under The Trees (fresh salads, fruits, and pasta), Silk (sushi, teppanyaki, with a touch of Asian), Alquimia (wine and tapas with live entertainment and music) are our new additions for your enjoyment.
Thank you for your comments concerning our staff. We take satisfaction in knowing that our guests are satisfied. Your comments will be shared with our staff. We are looking foward to your future stay with us. I would like for you to enjoy our new additions to the hotel and to personally hand you our delicious chocolate chip cookie upon check-in.

Best regards,
jose.cepero@hilton.com
Operations Manager

Easily the best hotel I stayed in during my time in San Juan.

from NomeMan
Absolutely fantastic. Very reasonably priced (I paid $120/night), centrally located in Condado area, and an easy walk to a great beach (Condado). Brand new, modernistic rooms that are large and very comfortable. Free internet access, in-room coffee, minifridge, safe, iron and board, large TV, desk space. I can’t believe I am writing about it, but the bathroom is amazing! Very large (especially by San Juan standards), and the shower is more like a tile room than the cramped fiberglass tub in most hotels. I’m 6’ 4” and didn’t have to stoop to wash my hair, nor did I feel like I couldn’t turn around. If you’re tall, this is the hotel in San Juan for you!

If you walk one block north, you can catch the #53 bus to Old San Juan for $0.75, and if you want to see the Bacardi distillery, take a water taxi across the bay from the piers for just $0.25. Lots of good dining options nearby. Taxi to and from the airport cost me $15 each way (very reasonable for San Juan rates).

I would stay here again anytime, and absolutely recommend it to anyone looking for a hotel in San Juan for the family, business, or on the way to or from a cruise. Definitely check out the DoubleTree San Juan! (10/10)

Extremely Worth it Stay

from Sindbad2007
Our trip started with the stay at this hotel while waiting for our cruise. The hotel had been completely renovated inside out. It is a hip hotel, very modern furniture, clean, central location, a short ride from the airport and the old city of San Juan. It has a very nice foyer/entrance. The hotel has a bar that doubles up as a breakfast area (not very big). The room that we stayed in was on one section of the hotel adjacent to the garden and pool. It has a balcony which leads down to the pool area. The room itself is very spacious and has a fridge and microwave, HDTV, and the rest of the things you find at other hotels. The bed was king size and very comfortable. I normally have a hard time sleeping in hotels, but I can say I slept very well at this one. The staff including the manager Diana were extremely helpful. They stored our luggage before and after the cruise while waiting for the ship and airplain departures. We bought stuff from the supermarket across the street that opens 24hrs. This is very convenient. We also walked to the beach which is about two blocks away from the hotel. Aslo we walked to two different restaurants in the area that are very famous "ask the bellhop". Overall it was a very pleasant stay with very helpful staff and a clean quite envirnoment.

Freshly renovated, good location, and a great value

from Downtown-San-Jose
When looking for a place to stay online, Doubletree was near the top of the cheapest, and looked much better than the cheaper places. So we gave it a shot. We stayed for 10 days, and had a great experience. My wife and I aren't into posh hotels, but we do appreciate cleanliness, quiet, and good service. Amenities I appreciated were:
- Free broadband access via wire in the room at a desk
- Flat screen TV with a decent selection of channels
- Free warm cookies
- Thick pool towels that we were able to borrow for day trips to the beach.
- Laundry room with two washers ($2 per load including detergent) and two dryers ($2 dollars per load)

The room (715), lobby, pool, and laundry room were all very clean, and the staff were all very nice.

Here are my nit-picks in the spirit of constructive criticism:

- Continental breakfast wasn't very appealing. But it was better than nothing to get some free orange juice. Also, the breakfast room smelled kind of musty. Maybe this part hadn't been renovated yet?

- Water from the shower floor flowed into the rest of the bathroom. We had to use a bath towel under the shower door to block the bulk of the water. I forgot to report it while I was there since we quickly got used to it, but I did mention it on a post-stay survey.

- The second of two elevators wasn't yet in service, so on Saturday and Sunday, the waits for the single elevator were sometimes very long.

- Hotel is non-smoking, which I like, but a lot of smokers hang out in front of the hotel. This means having to go through a lot of smoke to get into the hotel.

The hotel is in a location that could be considered great or not so great, depending on what you want. It's not in old San Juan, but there are a couple of bus lines and many taxis which will take you there. The hotel is very close to freeway access, but not so close that you get any freeway noise. The hotel is just five minutes walking distance from Condado where there are many restaurants as well as other hotels such as the Marriot which has live salsa and a casino.
Management Response from YMCSanJuan
Saludos TripAdvisor Guest,

I want to thank you for your review of our hotel and for giving us the opportunity to be at your service. I also wanted to share with you improvements that we have done to the property. First we already have two breakfast restaurants open. One is Michael’s Bistro which offers a la carte special dishes and the other is Under The Trees Restaurant which offers cook to order omelets with the toppings of your choice and fruit bar. Secondly, we have equipped all of our showers doors with bottom squeegees to prevent what you have described. Finally the second lobby elevator has been fixed. For your next visit to our property please e-mail me at yodil.caban@hilton.com so I can have the opportunity to meet and greet you upon your arrival to our hotel.

Always at your service,

Yodil Caban
General Manager

WOW..great hotel for a last minute stay!

from tber
We returned from a cruise and unexpectedly needed a hotel room for one night, Sunday - of a holiday weekend. After checking Priceline and finding an incredible rate, we found the same rate on Hiltons website. We are silver members and try to stay with the Hilton family when possible. Beggars cannot be choosers when making a reservation the night before in Puerto Rico! We found that the property seemed very well taken care of and the rooms! WOW. I am not into modern but it was a brand new modern beautiful room! We were travelling with a 5 year old and he loved the MURPHY bed! if you want clean and new - this is your place.
That being said - there are a few drawbacks - the walls seem to be paper thin. We were on the 5th floor, facing the pool area...and we heard noises most of the night. Poeples doors, people talking. There was a constant hum and we now believe - they were polishing, sanding, something to the entry marble floors and the sound could be heard in our room! 5 floors up - very disturbing. There are large modern windows which are just wonderful to look out of but the 'shades' are not very useful. if you like to sleep in darkness, not your place. You will be woken up the second the sun is up as shines right through the shades and very well lit room all the time. And the pools were VERy cold. They are small but what do you expect for such an inexpensive stay.
The staff could not have been more helpful in pointing out places to eat right in the area.
I wouldstay there again if I do not want a 'resort' stay such as the Marriott we had been in earlier in the week...but I will be bringing earplugs and an eye mask!

Wonderful experience in PR!

from NYC_Travelista
My boyfriend and I stayed at the Doubletree from February 8-12 and had a wonderful vacation. The hotel is accessible to many highways, which allows you to see various areas of the island. The staff are extremely helpful and provided information about sites to visit and places to eat.

We stayed in a room on the 3rd floor, which was newly renovated. Although the room didn't have a tub, we were pleasantly surprised by decor of the room. My understanding is the hotel is still undergoing some renovations but you wouldn't know the difference. There is no sign of renovation - no noise - just a wonderful experience.

I loved the grounds of the hotel, which had many sitting areas inside and out. Also, the sounds of the coqui were rather delightful. The hotel has an atrium and sitting area, fitness center, 24-hour pool/jacuzzi access, and a business center with internet access.

Our room rate included complimentary full breakfast. We were able to use one of our breakfast coupons (the other times we woke up late) and it was okay. Also, the hotel does not offer room service. The cookies provided when you check-in were delectable.

We totally enjoyed our stay and would recommend it to others looking for a nice hotel in San Juan.

Good hotel...if you get the right price

from traveldoc42
The Doubletree Hilton in San Juan is a newly renovated hotel that is located at the border of Santurce and Condado. I stayed here with my girlfriend for two nights at the end of January 2009. Here are my thoughts about the property:

Rooms: The room that we booked had a single king bed. The decor inside was beautiful, at least if you like ultra-modern styling (geometric shapes, dark browns/black, metal lamps, mirrors - think a loft in Manhattan and you'll get the idea). The bathroom had a shower but no bathtub, which wasn't a big deal to us. The bed was very comfortable and there was a TV and refrigerator included in the room. I will say that the room wasn't particularly big - it would have been fine for one person, but it felt slightly cramped for two people.

Facilities: There is free Internet in your room as well as a business center with three computers that have internet access and a printer. The hotel seems to be popular for business meetings, as there are a number of conference rooms. The pool looked nice, though we didn't use it.

Food: At the time we stayed, the hotel's restaurant and bar hadn't opened yet, so we had a complimentary continental breakfast that featured juice, coffee, pastries, toast, and fruit. It wasn't anything special, but management told us that when the restaurant opens (around February 2009), they will be improving the breakfast.

Service: Check-in was smooth. We were offered a delicious chocolate chip cookie right out of the oven during check-in. The staff spoke good English and were very helpful in making recommendations.

Parking: Valet parking is available, but we chose to park in the hotel garage for $15/night with unlimited in/out privileges. The garage is right around the corner from the hotel.

Location: The location is something of a mixed bag in my opinion. On the one hand, the hotel is very easy to find from Interstate 26 because there is a clearly marked exit for Avenida De Diego, the road on which the hotel is located. Also, you can easily walk to Condado and the beach in 10 minutes. Finally, there is a gas station and 24-hour supermarket right across the street. The problem is that the immediate neighborhood of the hotel is, for lack of a better word, gentrifying. There are a few run-down looking restaurants with barred windows across the street, and if you go about two blocks east on Calle Loiza, you end up in Ocean Park, which is a somewhat rough part of town. During our trip, we happened to drive west on Calle Loiza from Isla Verde through Ocean Park to the hotel - it was quite striking to go from an economically depressed area to seeing the beautiful Doubletree, along with its neighboring super-luxury condomonium complex.

In general, we didn't have a major issue with the location because we had a car. I don't think most people will have a problem either, but if it's important to you to be in a super nice part of town, you might want to look elsewhere.

Cost/value: The rack rate for the hotel was somewhere around $210/night. We booked through Hotwire and ended up paying $100/night, plus $10/night for tax (which was added at check-out). At that price point, this hotel is a fantastic value. At $200, though, the value is more debatable. If you look at the price for hotel rooms during high tourist season for Puerto Rico (i.e. winter), you'll find that $200 is about average for a 3-star hotel. Personally, I'm a budget-minded traveler so I wouldn't pay $200 for this hotel, but others may have different opinions.

Overall: We had a good stay in this hotel and would definitely stay here again, but only if we were able to get a discounted rate through Hotwire or Priceline. The hotel will continue to improve as the renovations are finished, so you might want to call before you book to see if you can get a status update.
Management Response from YMCSanJuan
Saludos TripAdvisor User,

Thank you for your review of our property. I am happy that you enjoyed our hotel and also got a great deal! Before your next visit to our hotel please e-mail me at yodil.caban@hilton.com as I would like to accommodate you in one of our larger rooms. We also have rooms with tubs if this would be your preference. I am extremely exited to let you know that two of our restaurants are now open. Michael’s Bistro is now open for breakfast and dinner and is located at the hotel’s lobby. Michael’s Bistro offers international cuisine prepared by our award winning chef Michael Bartemes. For lunch and dinner, Silk restaurant is located at the hotel’s Grand Plaza and offers sushi, teppanyanki and a variety of Asian plates. One of the hotel main highlights is the central location and eclectic surroundings. At the light to the left you can walk to the Condado area with all of the luxury residences, casinos and variety of restaurants. At the light to the right you can safely walk to mom and pop’s restaurants and cafeterias where you can have a truly authentic Puerto Rican meal. The most popular casual stop for authentic Puerto Rican food is Bebo’s right next to the hotel. Head straight at the light and to the right and you can walk to Ocean Park Beach which is abundant of million dollar homes and the sexiest beach in Puerto Rico.

Looking forward to you next visit,

Yodil Caban
General Manager
Doubletree by Hilton San Juan

EXCELLENT! - Was fortunate to be there for two (2) and stayed in a renovated roo

from DreamyOahu
The apartment I was preparing to move into was not ready... and I was tired of staying at the hotel where I had been for almost two (2) weeks. While walking around the Condado area... I discovered the Doubletree (Hilton) hotel. Met the Front-Desk Manager who was happy to show me a room... a renovated room. The room is excellent. Everything is new, at least the one she booked for me. All mirrors, glass, clean, clean, clean, full-Cable TV, wired (for VoIP users) and wireless Internet services. Simply terrific! I was extended a fair market price for three (3) nights. There is something to be said for renovated hotels, new rooms with full amenities makes a trip stress free. In addition, the room was much larger than most rooms I've stayed in during my extended (3) stay in San Juan, PR. Frankly, it has the largest, and the newest of all four (4) properties where I’ve stayed. The challenges I have had in San Juan, PR are: either old rooms, not well kept rooms, maids who are unskilled at cleaning rooms, not sufficient Cable TV stations in rooms, poor Internet service or none at all. For a US territory (I've been to a few) San Juan has a long way to go in terms of quality product in exchange for $$$$$. The place is way too expensive for what one receives in return for product. It's like the Dominican Republic. Overpriced and garbage for product and services. It's both PATHETIC and SAD! Anyway this one is a hit out of the park. Enjoy your stay. I certainly did.
Management Response from DoubltreeSanJuan
Dear Tripadvisor user,

Thank you for your wonderful comments and for being the first to post a review for the Doubletree Hilton, San Juan. I am glad to know that you enjoyed our hotel and would be delighted to invite you back. For you next visit please contact me at jose.cepero@hilton.com before hand, as I would like to meet and greet you personally upon your arrival.

Always at you service,

Jose Cepero
Operations Manager

Top Local Tips for San Juan

EXPLORE THE ISLAND!!!!! My tip for travelers: Do not stay in the tourist areas for your whole trip, explore the island. Take this opportunity to eat Puerto Rican food only!!!! American food will always be there..

Tips Take a taxi to your hotel for $15. It is very organized and not at all like other islands where people are hounding you to give you a ride. There is a cab stand and they give you a receipt, etc. You only need a rental car if you want to explore the island so don't waste a lot of money on renting one for more than the time you will need it and get one with navigation. Hertz on Ashford gave me a great deal. Be sure to go to El Yunque (the rainforest). It is as close to God as I have ever been - absolutely breathtaking! The Bacardi Factory tour is great - a must do! Also, if you like to dance, the El San Juan Hotel in Isla Verde is the place to go on Friday and Saturday night! You won't be disappointed. The lobby serves as a club at night and there is another dance club called Brava that was great too! Enjoy!

Taxi and Rental Car We used a taxi a couple of times, and rented a car for a day. Our car rental was $27 and a taxi willl cost you nearly $20 for one ride! During the day during the week, we were able to find parking fairly easily down by the piers and Old San Juan, didn't try in Condado (but think it would have been okay), however hotels charge around $10/day for parking it seems so the price can add up with a car. Buses are a great way to go if you're cool with public transport and have some patience.

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Other names for Doubletree by Hilton San Juan Hotel

  • san juan doubletree
  • san juan best western
  • hotel pierre puerto rico
  • doubletree san juan
  • best western san juan
  • Address: 105 Calle De Diego - San Juan - 00925 - Puerto Rico
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