Historical Traveller Reviews of Conrad San Juan Condado Plaza Hotel
the best decision was to stay here
from A TripAdvisor Member
I just returned from a week in Puerto Rico and stayed at this hotel. It was the best choice ever. Although it is very pricey as far as food. I do recomend staying here and renting a car to drive to eat at other places. The service was great and the rooms were wonderful. The ocean view was amazing... I would definitley stay at this hotel again..Also this hotel has a casino which keeps you entertained when you just dont want to go out. The most imporatant thing to remember is to rent a car...The best beaches and best food are away from the city but the best night life is here...
an A++ for the condado plaza!!!!!
from A TripAdvisor Member
we recently visited san juan and chose the condado plaza for our stay.
we found the location most appealing and our room overlooked the most beautiful ocean we had ever seen. the choice of pools is very good..with lots of fun to be had at the poolside bar. there were lots of people there, all very friendly and the staff was willing to go out of there way to make us comfortable. i can't imagine anyone NOT having a great experience at this hotel. when we visit san juan again, the condado will certainly be our choice!!!!
OK hotel - but find someplace else to eat!
Over the winter school break we flew into San Juan on JetBlue (wonderful airline) from JFK in NY. At JFK, we left our car with AviStar, an off-airport parking service. This was a great idea. They provided a shuttle service to the terminal, and it was cheaper than parking in the airport lot. When we returned, they picked us up and put our luggage into our waiting, heated car!Upon arrival in PR, it cost us about $15 for three of us plus luggage to take a cab to the hotel (no free shuttle service). The cab ride was about twenty minutes or so. Check in took five minutes.Our room was ready when we arrived and we were fortunate enough to get upgraded from a "city" view to an "ocean" view. Hint - join "Wyndham by Request" when you call to make your reservation- there is no charge. Book the cheaper room and request an upgrade if one is available when you make the reservation and also when you check in. The Condado Plaza has two towers the one we stayed at overlooked the ocean and had the lobby and the majority of restaurants. The other tower overlooks the lagoon and the city of San Juan.The room was lovely. It was very large and clean. The entrance hallway had a credenza unit with a fairly large refrigerator inside and a pretty nice sized area for storing food (we called it "the kitchen"). On top of the unit was a complimentary basket with bottled water, crackers, cheese, a bottle of wine and some other goodies, courtesy of "Wyndham by Request". There was also a small coffeemaker with samples of Puerto Rican coffee for early risers. The bathroom was average sized with lots of counter space and room for toiletries. The sink was in the bathroom, not outside like in some hotels. No problem with hot water or water pressure.There was a VERY large walk-in closet adjacent to the bathroom. It may have even been larger than the bathroom. I have never seen such a large closet in any hotel I have been to. You could probably have a couple of small kids sleep in this rr all of our hanging clothing and suitcases. The minibar, which we never used, was in this room.Our room had two queen beds, two large chairs and lamps for reading, a desk with two desk chairs, and an armoire with a large TV and VCR inside. (Video tapes are available for rent from the hotel).There was a balcony overlooking the ocean with a small plastic resin table and two chairs. The door out to the balcony looked brand new. We had absolutely no problems with housekeeping the week we were there. We only spent a small amount of time in the casino. It was large compared to others we saw in Puerto Rico, but small compared to a recent visit to Las Vegas. It generally seemed to be crowded in the evening, but not cramped.The main pool was very nice it has a slide, which the kids enjoyed. There were numerous chairs and lounges everywhere with comfy cushions. We never had a problem getting a place to sit in the sun or the shade. You get pool towels from a booth as you enter the pool area. A bill for $10 per towel is written up and filed in a box. When you return the towels the receipt is ripped up. A novelty was that the pools were open 24 hours a day. One night we went swimming at midnight. There were always people (including security staff) walking around, so you felt safe.There is also a saltwater pool, which was interesting, and two hot tubs, which were just ok. (We have a spa at home, so were not overly impressed). The public beach is very small, practically on the road and not very appealing. We never went to that beach. Instead, we asked the concierge one morning to call one of their sister hotels, the Wyndham Old San Juan on Isla Verde. She arranged for us to use their facilities gratis, as we were registered guests. That was great. We took a $10 cab ride to that hotel which was really beautiful. We were given a wristband, which allowed us full use of the facilities including their much larger pool and beach area and towels. That was a fun afternoon.We spent a short time one evening in the hotel lobby people watmmense salt water aquarium. We also had drinks in two different lounges, one with a live band. Now, here are the negatives. We had problems with every one of the hotel restaurants we visited.Tony Romas is a casual rib place in the lagoon tower. We had a real communication problem with our waiter that took two other people to resolve. At check-in you are given a cardboard charge card to charge items to your room. We first used it at this restaurant, and it took almost 40 minutes just to get a receipt for our dinner. Needless to say, we did not use it again.Another night we went to Maxs Grill. Our waitress was sullen and unhappy and didnt seem to want to be there. The food was ok though. Prices were high, but not more than one would expect at an urban hotel.The worst was our visit to Cobia. This is their deluxe seafood restaurant. (A la Carte, with entrees in the $25+ range). We planned on making this a memorable vacation evening. Well, we were seated at our table and ignored, as tables around us were served. After about 30 minutes, we left.Not one person a waiter, busperson, hostess, etc., came by to offer us a menu, a drink, or even some water or bread. Certainly not the kind of service to expect in an expensive restaurant in a nice hotel. By the way, the restaurant was half empty and this was a weeknight, so I dont think an overworked staff was the problem.To sum it up, the hotel was ok, but eat elsewhere!
Pretty good, but not 4 star material
from A TripAdvisor Member
We only had a one night stay at the Wyndham Condado, in April 2003. We traveled on to another island the next day. Although this resort is rated as a four star, I felt it was more like a 2 or 3 star. I read an earlier review of this resort and they mentioned to enroll in the Wyndham by Request... GOOD CALL! I enrolled and got a free upgrade to the ocean View, which was spectacular, and paid for a city view. When we arrived, we had a nice bottle of wine, cheese and fruit. Very nice touch. The only issues that I had were the lobby, the dirty elevators and the screaming kids running through the hallways. The room was very clean but seemed a little old. The service was great. We didn't eat at the resort, because I have heard that it was expensive, not worth it. I would stay there again for a short time, not a week!
Nightmare at Condado!
from A TripAdvisor Member
If I could give this hotel NO rating I would. It was a terrible experience. Our room was mediocre at best for over $300/night! It took us over an hour to check in only to be told that we had to check back in in a few hours - which took another hour of standing in line. Our bags didn't arrive in our hotel room until almost 2 hours after we got to our room! EVERY single employee we encountered was the most apathetic unprofessional hotel personnel I've ever met. They forgot to bring us food and coffee in the restaurants almost every time we ate there. The pool staff and bartenders were rude. We even complained and the manager seemed uninterested. This wasn't a vacation it was a prison where I had to pay a lot of money for. Avoid this hotel AT ALL COSTS.
Average hotel, nice view of ocean
My husband and I stayed at this hotel for four nights in March 2003. I would definitely suggest that you sign up for Wyndham By Request before staying there. It is free and allows you to customize your room and you receive a free drink and snack upon your arrival. They will also upgrade your room for free if you join Wyndham By Request. The beach by the hotel was tiny. The drinks and restaurants in the hotel were expensive. We never found any vending machines in the hotel, but they do have a gift shop where you may buy snacks or there are a couple of small stores with a few blocks. The bus is your best bet for getting to Old San Juan. It is a quarter to ride. The hotel is about a 10 minute ride from Old San Juan. I wish the hotel had a few more restaurants nearby. There is a Subway and a Chilis within a few blocks, but not a whole lot of other things.
My ladyfriend and I (50-ish and I'm a former travel agent and well-traveled) stayed there for one, Jan. 18, 2003 after a cruise out of San Juan and were very disappointed. To start with, most hotels in San Juan are expensive and, indeed, overpriced, esp. this one for which we were stuck paying around $250 for a "superior" room in the inland tower facing the lagoon. All things considered, it wasn't worth half that. As we arrived before noon, they held our luggage while we drove around for a few hours. Once we arrived in late afternoon, the check-in process and waiting for the luggage in the room, normally a 5-10 minute affair that would have allowed us to get changed to go out for dinner, took nearly ONE HOUR while we called and called for our stuff. The public rooms aren't much to crow about and passing thru the low-class, noisy casino to reach the south tower was not pleasant. The crowd was pretty gamey. Carpets, elevators, etc., were pretty worn and dirty. No way we would eat there. The "superior" room was anything but. It was dirty, poorly maintained, and VERY run-down. It hadn't seen any refurbishing beyond the cheapest cover-ups in MANY years and, except for a decent bath, looked like an old, worn out Holiday Inn in the boonies. Carpets, walls were dirty and all the furniture was scratched, gouged and abraded. We tried for 1-2 HOURS to get the so-called "concierge" to return our many calls and get us a dinner reservation. Ridiculous! In-house parking was reasonable, but that's about it. The best feature of the hotel was getting out. We did a slow burn, considered it little more than a way overpriced, worn out tourist-class hotel and cannot for a moment contemplate going back or what was in the minds of those who gave it good reviews.
beware of hidden mini bar charges
from A TripAdvisor Member
I really like this hotel, nice views, nice rooms, good service, yes...the beach is small but PR has so much to offer that the small beach is not even an issue.The problem with the Condado Plaza is the damn mini bar charges. I stayed at this hotel twice during the month Jan 03 and both times at check out they wanted to charge me for items in the mini bar that I did not even touch.It was a surprise when I returned home and checked my on-line credit card statement ad found there is a charge for 17.70 from Wyndham, I called the hotel and they said it was from the mini bar. I'm working on getting a credit but it takes calls and faxes to get it off.My friend that also stayed there (recommended by me) also found a charge for 33.00 on her credit card. The damn mini bar again...If you are not planning to use the mini bar have it sealed or emptied out by a member of the staff or have someone take inventory the day you check out. What a scam!And who needs to use the mini bar when there are at least 4 mini markets within walking distance of the hotel. $7.00 for water is ridiculous!
not the perfect location
from A TripAdvisor Member
i stumbled across this website AFTER i booked my reservation for this hotel. i hope this might help vacationer's with their planning.....
positive - awesome view of the lagoon, hotel itself was clean and nicely remodelled, great pools, decent food, good service, small casino.
negative - tinytiny public beach. you have to walk about 15 minutes to the next condado beach which wasn't even all that good. Go to Isla Verde or Luquillo beach which both required a cab ride.
The bathroom in my room was very small and a bit dirty for a 4 star hotel.
overall, would not recommend to stay in the hotel or around this location. Definitely not worth your money or the status of a 4 star hotel...closer to 3.
I loved Puerto Rico. Stay anywhere but go.
from A TripAdvisor Member
Honestly I thought Puerto Rico was wonderful. The hotel was very nice without anything to complain about. The pool is beautiful. If you want to get a good spot you must get there early. The sun is not on the pool in the morning so save a chair with some belongings by the dolphin fountains by the steps of the pool. This is the area that gets the most sun during the day. The beach is small and kind of does suck, but when it is 10 degrees back home, who can knock it. I fully recommend the catarmaran snorkeling tour. They take you to a beautiful deserted island with a beautiful beach on the carribean side. The water is crystal clear and incredible. Exactly what you want. DO NOT book the tour to the rain forest. At the hotel it cost 35 a person. They take you there on a nature walk and don't let you near the waterfall. Rent a car and drive there so you can explore like I wish I had. Admission to the rainforest is 3 dollars a person. The thing that sucked about the hotel was the bs charges. I didn't mind the 7 dollar large bottle water I drank in the room except they charge a 20% restocking charge. So it was then 8.20. I think their profit margin is already high enough why add the 20%. Everything in the hotel has a 20% charge so be ready for it. Also, breakfast. You would think they would have something reasonable in the hotel. Nope. $15 for the continental and $18 for the buffet which included eggs and french toast. Besides these petty things and my $40 dollar breakfast with tip, I had a wonderful time. As for being the largest casino, don't think your in vegas or AC. It might be the largest for Puerto Rico but for anyone else it is smaller then the tiny outskirts of vegas casinos. Daytime play was fine but don't bother at night. Way too crowded. I have to admit. Next time I will pick a hotel in Isla Verde with a nicer beach.
Top Local Tips for San Juan
Old san Juan
Go to Old San Juan for great entertainment does not matter where it's always happening!
Getting from the airport to your hotel
One of the greatest things about Puerto RIco is that the taxis have set rates from the airport to the different areas of San Juan. Once you get your luggage you got outside and the taxis are there waiting and there is a clerk that asks your destination, # of travelers, and # of bags and you know the rate before you even get into the taxi. The Condado and Isle Verde areas are very close to the airport so San Juan makes for a great long weekend from Boston. Enjoy!!!!
Old Town and Fort were awesome. The Bacardi Museum is ok, but its all videos. You don't get to see the actual distillary. But the two free rum and cokes made it worth the trip!