Hyatt Hacienda del Mar Resort Hotel, Dorado
Reviews - Hyatt Hacienda del Mar Resort Hotel
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Historical Traveller Reviews of Hyatt Hacienda del Mar Resort Hotel
Hacienda Del Mar a good valuefrom A TripAdvisor Member
ve stayed!!from A TripAdvisor Member
Lovely Family Resortfrom A TripAdvisor Member
Over pricedfrom A TripAdvisor Member
We had to book two rooms near the pool because there supposedly are no adjoining rooms on the water. Upon our arrival to our 455/room per night
we tried relaxing by the beach with some drinks. The kids had hotdogs. A couple of drinks and hotdogs added up to $61.00. Then we were told there were no casual dining facilities near our room, so we ordered room service.
If the staff seemed put out with guests like us, I blame it on Hyatt management, assuming the staff makes a small percentage of resort profits.
The food was a big let down, but over all the facilities, which included bus trips down to Cerramar's pools (fabulous) were quite beautiful. It's a golfer's heaven.
The Wednesday night outdoor buffet with music was a delicious highlight.
We Had A Wonderful Vacation!from ntengwall
First let me say that we have traveled extensively throughout the carribean. I have been on 3 cruises (2 with Royal Carribean) that traveled to Bermuda, Bahamas, Antigua, Barbados, St Thomas, Martinique, and St Martins. We also went to the Sandals in St Lucia for our honeymoon and went to Grand Bahama Island last year and stayed at the Sheraton Our Lucaya. I have to say that the Hacienda Del Mar (HDM) was definetly one of my favorites!
If you are a single traveler or a young couple looking for lots of nightlife, i would say to look somewhere else. If you are family who loves playing in the water (pool or ocean), then this is the place for you! My 3 boys absolutely loved the waterpark with the winding lazy river and tons of waterslides of different speeds. My husband loved the swim-up bar :)
The reason I didn't give this resort 5 stars is because of the food choices being limited. I really do prefer an all-inclusive, but I have to say that I really don't think that we spent any more $ this trip simply because it wasn't AI. The problem is that there are only a few restaurants between this property and the other Hyatt (Dorado Golf and Country Club) and it is either fast food type (Johnny Rockets) or $25-$35 meals at the other upscale restaurants (Su Casa being one of them). The reason this is the case is that there is a hotel next to the HDM that used to be called the Cerromar. This is now closed and will open again in about 3 years as timeshares after extensive remodeling. When the Cerromar closed, a few restaurants closed along with it. These were probably the middle-of-the-road restaurants that are needed here. The Johnny Rockets and the casino (which was much nicer and bigger than I thought it would be) are housed in the bottom of the closed Cerromar hotel and are still open. My husband is an avid gambler who visits Vegas a few times a year (supposedly for business LOL) and he was very pleased with the casino (he sticks with balck jack and poker).
We rented a car near the airport (a mini van from Thrifty) and were very glad we did so. The only change I would have made is to go with a rental car company (like Hertz) where you can leave your car off at the airport when you leave (we had to take ours back to the rental car place and then take a bus to the airport but this did save us a few hundred dollars). Taxis are VERY expensive in Dorado and they will charge you at least $85 to get to and from the airport! We drove to the grocery store (Grande) that is a few miles from the resort and got lots of breakfast, lunch foods, snacks and drinks (especially bottled water--the tap water there tasted really bad and almost salty). That way we were really only eating dinner out. This saved us a ton of $ since we have 3 growing boys to feed! I also don't mind making breakfast (sometimes cereal) and lunch, but I do enjoy eating dinner out when I am on vacation. I did eat at the pool side bar several times for lunch while my husband had the boys up at the condo making their lunch and I fell in love with the Mahi Mahi sandwhich (called the Sardinera). I highly recommend this! The burgers were great too... a true cheeseburger in paradise! The service at the pool bar was also VERY fast! I was expecting to be on "island time" but this was not the case. We also ate at a seafood/steak restaurant a few miles from the HDM called La Terraza and it was very good (about $20 per meal). There are lots of other places to eat off the property that came highly recommended--we just didn't get around to visiting them.
I can't say enough wonderful things about the pool/beach area! The only thing I was a little dissapointed about was the ocean water. The waves can get a bit rough (2-4 feet) and because of this, the water at the edge is not as blue as I have seen in places like the Bahamas or Antigua. Snorkeling is pretty much out of the question because of this. To be honest though--I spent most of my time near the gorgeous pool area (and that's saying something since I am a huge beach buff!). The lazy river was very large and went all the way from the closed down Cerromar to the HDM. It culminates into the large pool where the amusement park-like water slide sits. That was a blast! My husband even went down many times. The water in the lazy river and large main pool was a bit chilly, but I need it after all the 85 degeree days we had. There is also a large pool next to the main pool that has swimming lanes and is definetly warmer. Closer to the hotel sits a baby pool (1-2 ft) with a hot tub sitting right next to it. Smart planning!
The staff were nothing but helpful and nice to us! The first night there I called down to let them know that our dryer was missing the lint trap. A man arrived within 5 minutes, took a look at it and told me he would be right back with the needed piece...and he was (all with a smile too!). The third night we were there, I had my husband call down to get 3 more blankets (this was at 9:00pm). They were delivered to our door within 5 minutes too! I am not one of those travelers who expects to be totally pampered while on vacation and I do believe you get what you give when it comes to hospitality. We never experienced anything but great service here!
There was never a problem with needing to reserve chairs or floats by the pool. As a matter of fact, almost everyone who has seen our pictures comments on how it looks like we had the place to ourselves (and this was high season in the second week of Feb). I'm sure this will change in a few years when the Cerromar opens back up, but this place is so large and so well layed out that I don't forsee it being a problem.
We enjoyed ourselves so much that we are seriously considering purchasing 2 weeks of a timeshare here. It was just so perfect and is only a 3 1/2 hour straight flight from Baltimore (great with kids). I took a ton of pictures so please feel free to e-mail me if you would like to see them or if you have any questions that I could answer for you.
Love the Cerramarfrom A TripAdvisor Member
Great facilities--TERRIBLE STAFFfrom TravelingBill
HOWEVER, the staff is the worst I've ever seen. My wife and I own 4 timeshares and have traded all over the world. Never have I seen a staff as incompetent and disinterested as this one. In a week there, I never saw a single staff member smile at any guest, did not hear a single "Buenos Dias" when a guest was passed, nothing. I sat in the lobby for an hour one day and watched to make certain it wasn't just me. Everytime anyone went to the front desk to ask a question, they were met with the "I could care less about your silly little problem" look and answered in monosylables. If you asked for directions, they gave you a piece of paperwith directions. No words were exchanged, just "here's your paper, now get out of my face!" I THOUGHT I WAS IN FRANCE!
I have traveled enough to know that there are lots of personalities in hotels--some very good, some, not so good. However, somehow in this one, they have collected the worst of the worst.
So, go to enjoy the beach, the golf and tennis. But don't expect any help, a smile or even common courtesy.
t believe all you have readfrom A TripAdvisor Member
We found the staff to be some of the most helpful we have ever seen(we travel alot) and check-in went very fast even at our late arrival. We found the rooms clean and spacious enough. The walls were thin but better than a motel. I read one comment about no carpeting on the floor, most tropical condos do not have carpeting because of the humidity.
One talked about no wave runners and bannana boats, we have been in Aruba and stayed at the Marriott Timeshares, you could not get a umbrella close to the water and they charged for them. You were scared to get in the water because of all the wave runners and boats. Yes I agree there is not alot of resturants right now because of the hotel shut down but that will not be long term. You are in a condo, go buy some local sea food and prepare it yourself, it is eay and good and alot less costly.
We have been here twice this year and am booked to go back in November. We took two of our grandkids and they thought it was great, a big waterslide they could go down time after time and kids club everyday and a big lazy river to use.
I do recommend getting a vehicle to travel and go out to dinner but rent locally they can help you at the front desk.
If you want rest, relaxation this is a great place, if you want alot of resturants and wave runners go to almost anywhere in the U.S..
P.S. If you want snorkeling, ask at the front desk there is a great public beach not 5 mins from the resort.
P.S.S. My wife and I are very energetic middle aged people, not old retired people. Go to this location it is a great place.
Hyatt Hacienda del Mar - our tripfrom Zac495
The room was beautiful, albeit a little small. We had a 2 bedroom, 2 bath. My favorite part was the incredible view of the ocean - be sure to get at least 5th floor. We were on the top floor. There was a great whirlpool in the master bedroom which we really enjoyed. We had 5 kids with us. The boys slept in the lock-off. There was a bed and a pull out couch - plus they had their own balcony. The girls used the pull out in the living room. The only complaint is that the walls were VERY thin, thus difficult for privacy. The resort is not new - and it's clear that it isn't a brand new, perfect unit - but it was, in my opinion, just fine.
The pool area was great. The lazy river was so much fun. The kids loved going down the slides and landing at the swim up bar, where the ordered pina coladas (no alchohol). The only problem - it's very difficult to get the tubes. You must get them by 10 or they will be gone. Most of the guests were very nice about sharing, however. We'd just ask if we could borrow and return. You can rent one for the day at 5 dollars for the day. There's a huge waterslide which was a lot of fun for the kids, too. There were plenty of chairs - no need to reserve them early. The place was pretty empty.The beach was beautiful, but very small (that is - thin). The water was slightly rough, and there were rocks in many areas. we spent more time by the pool. We did go over to Dorado (the hotel) and preferred the beach there.
There was little snorkeling or many activities. This was our main complaint. No banana boats, no snorkeling off the beach. You could do a catamaran snorkel trip - 2 and a half hours for 70 per person. We thought that was outrageous, so we didn't go. There were jetrunners for 65 for half hour which we did - fun, but expensive. There was ping pong, but they only had one ball! The casino was small, but pleasant. But the food was bad. My husband and I really enjoy good restaurants, and we couldn't find one. We did not have a car (bad idea). The hotel will drive you - but they charge a FORTUNE. If you decide you want to go out regularly - definitely rent a car.
We ate at Johnny Rockets at the resort (basic greasy food) and the Chinese place which was very good and very expensive. If we ever return, we'd probably just get take out rice from there and cook chicken or something in the room. Oh - the lock out is a double bed - not queen, if that makes a difference to you. Su Casa - the fanciest restaurant - requires long pants and closed shoes - so be sure to bring them if you care to go. We didn't.
All in all, the resort is lovely if you just enjoy lying around and playing in the pool. If you prefer great food and adventure - go to Aruba.
Not a lot of activities on sitefrom tort5670
Top Local Tips for Dorado
Morenas restaurant Morenas (not certain of spelling) located in Dorado a 5-10 minute drive from Hyatt Hacienda del Mar. Good food and good service. We enjoyed it.
RENT A CAR, EVEN IF YOU'RE NOT EXPLORING The charge for the shuttle service from San Juan airport is so high it's cheaper to rent a small car even if you're not going off exploring the island. Just to have for supermarket trips and a couple of short drives off the property, it's well worth it.
Driving to the resort at night. Our plane was 8 hours late (thank you US Airways) so we picked up our rental car at night and drove in the dark. We got lost in the driving rain, avoiding an accident. After several wrong turns and an extra hour of driving (we hadn't studied the map well enough), our biggest problem was finding the resort. The directions weren't quite accurate and we drove up and down the road in the dark. Two gate attendants at other resorts didn't know what we were talking about. Finally went several miles farther and found the entrance. Tip: Take a shuttle if you arrive late. (We asked for an hour later check-out and the resort said "absolutely" - nice people.)
Other names for Hyatt Hacienda del Mar Resort Hotel
- hyatt resort dorado
- hyatt hotel dorado
- hyatt hacienda del mar
- hyatt dorado
- hyatt cerromar
- hacienda del mar
- dorado hyatt
- Address: 301 Highway 693 - Dorado - 00646 - Puerto Rico
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