Sandals Grande Ocho Rios Beach & Villa Resort Hotel

Reviews - Sandals Grande Ocho Rios Beach & Villa Resort Hotel
- Age Group: 41 - 50
- From: United States
- Traveller type: Young Couple
- Age Group:
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- Traveller type: Business Traveller
I recently had an opportunity to experience first hand this new service. Arriving at Sandals, Ocho Rios one is immediately taken by the lush vegetation and the manicured grounds this fine property goes from white sand ocean front to hills overlooking the coastline, a rise of over 600'.
Upon checking in, my butler, Franklyn, met me at reception, streamlined the checking in process, and had my bags delivered to my rooms. Upon my arrival I discovered that all my clothes had been expertly put away. Franklyn then sat down with me and explained the many options I had for my stay. Then I was handed a cell phone with a direct connection to him, so I could call whenever he was needed I will make your dinner reservations for you and escort you to dinner to make sure all is in order, I will take your drink or wine order and get you settled in, if you ever need me, just call on the cell.
This Butler program has been in effect for a year now and it is very successful. Each candidate is trained by The Guild of Professional English Butlers of London, England. David Roper, General Manager, told me The success of our program is proven by how many butlers get hired away by guests, it shows how well we train them. So successful that Sandals is now implementing this service in other properties.
Since weddings are one of the main attractions at Sandals Ocho Rios, the butler service has become very much in demand. Anyone who has been thru planning a wedding knows that there are a multitude of last minute things to do and decide. Having someone right by your side that knows everything and everyone at the resort can greatly help all go smoothly.
I came in before sunset from sailing only to discover that the slacks that I had planned on wearing for dinner were wrinkled, now where is that cell phone? Called Franklyn, he came up, took my pants and shirt away and returned 15 minutes later with them pressed to perfection.
Having someone to arrange all your activities, making sure you get to them on time, press your clothes, serve you coffee or meals in your room and then the absolute best, having Franklyn pack my bags. I am the world's worst packer, so I just let Franklyn do it all and guess what? I had space left over in the same suitcase that I brought in stuffed. Have to learn to fold like that.
Franklyn was also very familiar with Ocho Rios and was able to supply me with tourist tips and little known facts. During my stay, the service, the assistance and the insider information that Franklyn provided transformed my vacation experience.
I felt as if I had been transported to a magical realm of luxury and opulence, where kind and courteous service had been developed into an art.
Ahhhhh, thank you, Franklyn, for providing for me a taste of the good life.
Sandals Ocho Rios has always been famous for its' service but this new butler service takes it to GREATER heights.
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- Traveller type: Business Traveller
As I arrive at the lagoon where the Dolphins live, I can hear them clicking. They have swum up to the beach and are clicking for food. What a cool sound, Dolphins make over 200 distinct sounds, all out of their blow holes.
I am enthusiastically greeted by Oneil. He is an enthusiastic young man who openly shares his story with me. He tells me that when he was a little boy, he lived in a middle class neighborhood of Montego Bay. His aunt, on his 4th birthday gave him a stuffed animal, later in life Oneil would look back at that moment as a turning point in his life.
Oneil studied hard and took his classes seriously but he excelled at soccer. He was on his high schools' winning team and later went on to play professional soccer with a major Jamaican club.
However 25 is a little old in the soccer world and Oneil was looking for something else that would perhaps have a more promising future. He heard about a company that was looking for people to learn to train Dolphins. He couldn't believe his good fortune, he had read everything he could find and had studied these noble creatures for years. He applied and was immediately hired.
He started his studies at the Educational Center for the Marine and Terrestrial Wild Life Animals in Kingston and then went on to work at Dolphin Cove at Ocho Rios and then eventually here at Half Moon Bay Resort. Jamaica law is very strict concerning the keeping of Dolphins. They have adopted the USA laws concerning their care and handling.
He is the one who now greets me and begins the orientation. The two Dolphins are Bruno, 8 years old and Miguel 7 years old. Both came from Cuba and Oneil makes the highly questionable statement that they only understand Spanish, right. Other interesting Dolphin facts are: they can go 3 days out of water (of course they need to be regularly hosed down, this is how they transport them), they can live up to 3 times longer in captivity 50 60 years! They nurse their young for 18 months and they can glide thru the turquoise waters of the Caribbean at 22 miles per hour.
Not only do tourists and nature lovers enjoy these Dolphins, Bruno and Miguel have played host to children from the Make A Wish Foundation who come to frolic with the boys. They have also interacted with Autistic children and children with special needs who all seem to create a special bond with these majestic creatures. The trainers tell me that the Dolphins seem to sense when there is a child with special needs and they seem to make an extra effort to communicate.
Then we gather our group of 10 (never more) and float out into the lagoon. We swim out and line up and the dolphins shoot by and jump up, what power, how graceful they are and these guys weigh in at around 500 pounds. Now they do their tricks. Miguel swims up and lays his cute Dolphin head against my cheek; he lets me run my hand down him so smooth. Then I am positioned in the middle of the lagoon and Bruno and Miguel swim up on either side of me and I am instructed to hold on to their fins wow what a ride, they pull me for about 50 feet and really fast.. I felt like Poseidon being pulled by his band of sea horses.
Well the boys were getting tired and so was I. We headed in to shore and out of the hot sun that was reminding me I was in the tropics. I had one more chance to thank Oneil and all the guys. Oneil, I asked, so what was the toy your aunt gave you back then? Oh yeah, mon, it was a Dolphin. Now I am the Dolphin Master of Half Moon Bay. Somehow I knew that was coming but it still gave me a chill.
His aunt had given him a gift that opened up his world. Now Oneil gives that gift to others as he has given it to me. Tonight I will sleep peacefully in my bed while I dream of Dolphins.
- Age Group: 26 - 30
- From: United States
- Traveller type: Young Couple
1. We stayed at the Oceanfront rooms on the Riviera side
2. I have been travelling all over Asia with my self-proclaimed food critic of a father since I could walk. From age 22, I have been cruising with my very generous in-laws twice a year. So at age 26, I am rather spoiled and have high expectations of food and services.
Bottom line:
Sandals Ocho Rios is not worth the money you'd have to pay, for the same price we pay for each Ocean View Suite for 12 days with all the airfare from California, we could have each bought a 20 day balcony room on most cruise lines and drink as much alcohol as one can reasonably consume 4 drinks a day each, for two.
Pros:
Extremely personable and friendly staff (Best of housekeeping: Hamulia).
Patient and professional diving instructors (Best Instructor: Trusty).
Bird songs between sunrise and sunset.
Cons:
Shady with bills.
Entire resort has a run down feel to it, nothing is ever quite clean.
Bad food, very little options as to what you can eat. Restaurants and bars are always closed.
Tries to upgrade guests into villas without ocean view.
Rooms have rats, bugs of various types (including a very tenacious ant colony), and the furniture is old and smells of mildew.
Dive Shop
My fiancé and I both got certified in the dive shop. The staff was friendly and helpful. Our instructor Trusty was an extremely good teacher, very patient, knowledgeable, and professional. He was goofy and friendly when we were out of lessons, but very serious during. There was no faulty equipment during our total of 12 dives - staff check and double and triple check all equipment before renting them out. We were extremely impressed!
The SCUBA was the best part of this entire experiences, reef was interesting, full of lives and colourful fishes, huge variety of hard and soft corals, a wrack-dive site near the resort, it was wonderful!
The Resort Itself
The resort is separated into a Riviera side and a Manor side by the main street of the Island. To go from one side to the other, wait for the bus. If you do not see yourself doing so, please expect only half as much amenities as promised.
How we got there:
Reception in airport was wonderful; staff members from both resort and airport are extremely personable and friendly.
Bus ride to the resort (approximately 2 hour 15 minutes) was good, roomy and comfortable even on the dirt road. However, the ride back from the resort to the airport was HORRID: cramped, dirty, bumpy, luggage insecurely piled [see photo #1].
Reception/reservations at the resort: Shady!
They made mistakes in our room reservations, claimed that the room we paid for (Ocean View Suites with balconies) were no longer available, as well as any ocean view rooms, so they would upgrade us to one of the villas that were situated right by busy paths, and couldn't see the ocean at all. Upon our refusal, there were suddenly 3 ocean view rooms without balcony available, and we were to check the availabilities of balcony rooms the next day... shady. So it went. At the end, we moved into what we paid forwe paid for 12 days, and stayed in the ocean-view w/balconies for 10 days, after 1-2 moves.
Our rooms:
Our family of 3 couples stayed in a total of 8 different rooms, of 3 different floors, with or without balconies, all are Grande Luxe Oceanfront (code: GO), and all had ocean views and ants, and the most expensive ones had no privacy and a lot of noises.
Noise:
The Oceanfront rooms we had were situated 2 and 3 floors above the Bayside restaurantwhich had a large outdoor under-our-balcony eating verandathe Riviera bar which had another huge drinking veranda with drunken people at any given time. Do not delude yourselves that 3 floors would mask the noise, because it didn't: live music until either 9pm or 10pm, bar open until midnight, drunken guests having fun until whenever they wish (we called management at 4am to asked them to please request the guests to quiet down a little since we had to fly home the next day, and the noise subsided for 10 minutes and returned until sunrise.)
Pests:
We had to battle with ants (because one of us is allergic to ant bites) through out our 12-day stay, and 2 of the nights we had rat visitsthat guy was approximately... big. We spoke with management, and guess what? They granted us a free breakfast in this all-inclusive resort! Sigh... haven't we already paid for all-inclusive vacation already?
General room conditions
Entire room smelled of mildew. Walls were dirty, carpet sticky. Furniture was old and made of some kind of resin that was then spray-painted to look like stone (the attempt failed miserably); insides of drawers were just raw wood that splinters, and smelled of mildew. Décor was of poor taste. Air conditioning didn't work reliably, and remote control didn't work at all, and apparently no one knew how to fix it... Maid cleaned randomly throughout our stay.
Food
There were close to no options: please choose amongst this extremely-greasy-but-taste-like-cardboard-food and that extremely-fatty-food-that-taste-like-cardboard. Diet was unbalanced, you'd feel like crap if you are used to paying attention to what you stuff yourselves with. When I got home, I put on 8 lbs and felt like I had been eating fast food for 5 weeks.
There was pepper in every entrée, side dishes, and even in my freaking desert once. Sigh... Those who have hypersensitive bitterness receptors please be warned. There was usually the option between pasta with pepper, rice with pepper, meat with pepper, all with 3 times more grease than necessary to unleash the lipo-soluble tastes. All vegetables except peppers were wilted and unappetizing. All beef entrées were tough with no moisture at all. All pork smelled of goat (!?). 3 out of the 6 of us got mild food-poisoning, 1 of us got it bad.
Restaurants and Bars
There were 8 restaurants and some 10 bars in the entire resort, but for most time of day, most days of the week only 2 out of the 8 restaurants and 2 out of the 10 bars were open at a time1 in the Manor, 1 in the Riviera . If your sleeping and eating schedule does not happen to fall in the same schedule as the restaurants, then you are SOLyou can choose from French fries and hotdogs (maybe) or starve until the restaurants open again. It was not unusual to see guests walking all over the resort grounds trying to find a bar that was open. To give a better idea of their service schedule: it was a BIG deal that FIVE of their restaurants would be open at the same time in the celebration of the Christmas!!!
Tip: All dinner restaurants were too dark for any one to read a menu, bring your own key chain flashlights.
New Year Celebration
On New Year's Eve, they had the guts to close EVERY SINGLE ONE of their restaurants so the guests who wished to eat at all had to go to the Manor and eat on the lawn... Dress code was formal, so it was really fun to watch ladies in their best dresses, and their high-heel shoes digging deep into the lawn as they walked; not so fun when I had to do so myself and made the bottom of my white dress a fresh grass juice colour.
Shady Billing:
30 minutes before we left the resort, as we checked out, they told us that we still had some $200 credit amongst us. So we shopped the gift shop and used up the money on stupid frivolous but fun things we never would have otherwise bought. Then they delayed the bus from driving away by saying, oops, never mind that, there is no credit. So if we didn't want everyone on the bus to wait for us digging out the items that we picked out and already tucked away into the luggage pile, we had to pay for them, and we did.
Want to see more hotels? View all hotels in Ocho Rios
Historical Traveller Reviews of Sandals Grande Ocho Rios Beach & Villa Resort Hotel
This Place is the Best
from davez3The staff are wonderful, friendly, and helpful; they truly want your vacation to be the best you have ever experienced. Yes the bus ride is rough, but if you did not want to see the country side you can fly from the airport to Ocho Rios for about $65.00 a person each way, your choice. You saw bugs, lizards (geckos) what did you expect you are in the tropics. If you want NY City go to New York, not a tropical island.
All tropical islands have bugs, geckos are natures insect repellent, they get ride of mosquitoes.
You want your fellow vacationers to be understanding of the culture and locals, like you, get a life. Grow up.
If you are looking for a great resort, great food, super staff, and lots to do, this is it. We got the discount package, room with run of the house. We were in a villa with two rooms, one small and one larger.
Our room was 18 x 18 and a bathroom 7 x 18 feet. The place next to us had a living room and a kitchen. The kitchens were built when this was not an all inclusive and families saved money by cooking their meals, it does not mean you have too. We stayed in our room only to change clothes and sleep, which we did very well. So if you got a kitchen you were upgraded, the room next to ours was an upgrade and no one was in it all week, yet we did not ask to be upgraded to it, because we were seldom in our room.
I must admit we did use our simi-private pool, good thing no one was in the next room, because we enjoyed the pool and its privacy provided by the lush vegetation surrounding it.
The beach was just across the street from the property, about a 15 minute walk from the great house. We never walked to it because a bus took you from the great house to the beach and made the trip every 15 minutes like clockwork. You could set you watch by the bus schedule.
There are 4 restaurants and only one has a buffet, the others are la carte and all serve great food, including local dishes. There are bars everywhere, if you have problems getting a drink, you are not looking very well.
We do not return to the same resort for a second trip as a rule, there are too many great places to go and visit. We will make an exception for this resort and both of us look forward to returning and enjoying another wonderful vacation.
Dave & Bonnie
Hated it.....
from jamaicaholicYeah, mon!
from TideTravelerGuys have to wear pants at Orchids and Valentino's so be sure to take some. The concierge at Beaches can make these reservations for you but be sure to make them days in advance. Also be aware that you have to sign up the day before you want to go snorkeling and if you don't know how you will need a lesson. If you want to scuba dive you will have to answer a medical questionaire which can be found on the Beaches web site. If yes applies to any question you need your doctor to sign this questionaire and say that you CAN scuba. Make sure he does not say you MAY scuba. There is a nature walk on Wed. and Sat. at 8:00. It last about an hour and is well worth the time. Be sure to take a sack to hold all the flowers that Mr. Robinson will give you. I made two lovely bouquets that I enjoyed for a couple of days. We enjoyed our villa and our own semi-private pool. However, it was at times difficult to sit in the living due to air-conditioning being only in the bedroom. In the mornings it was nice as you could open the shutters and get a breeze going. When we left we would close our bedroom to keep it cool so we could sleep well at night. We did sleep very well. The first villa we were in had a lovely view of the ocean but it was beside a housekeeping zone, so I could not get to sleep due to noise. I asked to be moved and they moved me to the mountain area. It was very peaceful and quiet.
Donna Lee even called the next day to see if I slept well. I thought that was so nice. It is not hard to get to the villas, just get on the jitney and tell him where you want to go. It is also not hard to get to the beach. The bus runs every 15 minutes. We enjoyed the beach, pool, food, entertainment, and meeting people. The worse thing was the 2.5 hour bus ride from the airport. They don't drive like we do in Georgia.
The roads are very small and rough. You also will see very poor areas but it is the way most of the people there live. I would recommend this resort to anyone wanting to enjoy a great vacation. There are enough activities and interest to met most people's needs.
Good Times at Beaches Grande Sport!
from travelgurl79what a ripoff
from carynWorcesterWonderful Vacation!
from bec060874We loved it.....
from dadhanneyJust returned from 8 days trip
from mooselipsSandals is Beyond Amazing!
from A TripAdvisor MemberBeaches Grande Sport
from A TripAdvisor MemberI was at Grande Sport in Dec 2001 with my husband and totally loved the experience! The staff was ultranice - we did not tip anybody since it was included and everyone was still so friendly, when asked about this, staff only said: Remember to mention my name when giving feedback to the hotel if you think the service was good. I guess they get a bonus or something if a lot of people remember them. It may also have had an effect that we were something exotic to the staff as well - coming from Finland (though lived in Canada at the time).
We got upgraded to a villa suite with a semiprivate pool not too far from the main building. I really enjoyed taking a little dip in the morning, and late at night! The suite in itself was not that amazing but the fridge was stocked with soft drinks, and it was kept clean, with sufficient towels (beach towels separate, and not limited to one per person).
The resort grounds are beatiful, lush gardens all over the place and if you would be in a villa further away, just a quick call to the reception and a golf cart hastens to your door to take you to the main building. There are also several pools and hot tubs all around, a big one that no one seemed to use but us close to our villa, but surrounded by trees - almost felt like it was just the stars and us.
The beach - well, the name of the resort isn't meant to be read grande beaches - sports are I guess it what grandness can be associated with!
The beach is tiny and the swimming area is even tinier with boats close by. Anyway, water's warm and the waves not too big and there's a lot of sun shine to the beach, which isn't true in the neighbouring Sandals Ocho Rios ( the folks there huddle together on a little strand of sand where you can get some sun after 12, too...) But the shuttle takes you to the beach from the main house - it's not a bad walk either. There is a pool and a hot tub (big one) on the beach, beach volley ball, a restaurant and a bar. Snorkling is nice for beginners like me but I suppose the fish and the coral however stunning to my eyes, would be quite boring to someone who has seen proper corals! There are hobie cats, canoes etc. iwth staff to help you.
The food: it is available continuosly! The main house pool grill serves you good fries and nachos and burgers all night. Fruit is on the menu but not too often available... For early morning golfers, no breakfast but from the pool grill, which wasn't that great for cereal and yoghurt eaters like us... But at least we got something, in some places nothing would have been available!
For gourmet food, you might want to stay put in your hometown and eat in the fancy bistros, but the food here was quite good, if not remarkable. The restaurants are open on a weird schedule, closed on various days, but you can always get something to eat. The beach restaurant is not that amazing in quality but it is a nice "trip" with the shuttle and eating by the ocean! STick to the pastas ans you'll have a lovely meal!
The main house restaurants are nice, not very remarkable though. I think Orchids was best in quality and variety! Did not get sick and did not hear of anyone who did except possibly from drinking too much... ;-)
The breakfasts were possibly the very best - food stations. French toast, omelettes etc. either in a buffet or a la carte in Orchids. And lots of fruit, all fresh.
The bars - we're not drinking types but enjoyed wine with meals and an occasional cold drink on the beach, you could get good non-alcoholics too and not all of them came out of a machine. The main house bar had brand name drinks so if you're not of the experimental type, you could have your Baileys even though more exciting stuff was available too.
Sports - I liked the rock-climbing wall... THere would have been instructed classes in Pilates and what have you, but we mainly stuck to water sports and GOLF! The Sandals Golf course was immaculate! It was quiet when we were there so you could get your tee times any time you wanted. Once we played with my husband early in the morning, we were first players to walk in the misty fairways and there was no one else on the course for almost two hours but us... Wow. And it was fast too, obviously I know it is in the interest of the caddies to get more rounds in during the day but it is in my interest too - get your golf and beach and shopping all in one day!
When we were there, the Dunns River tour was still included, but that was ot be discontinued as of Jan 2002. At least my travel operator mentioned this quite clearly in the brochure! It was actually not that amazing so never mind you did not get there (btw, there are tours still I'm sure... they jsut cost you money...).
To sum up, Beaches Grande Sport is a real all-inclusive where you really do not pay for extras! Only caddies, spa services and souvenirs cost you money and is anyone really expecting them to provide you with a I love Jamaica bag to go as well? I'd rather get my included drinks, good food, sports etc. The overall experience was absolutely what I ws expecting when booking the trip!
I like to enjoy myself and that was easy at Grande Sport...
Top Local Tips for Ocho Rios
TAKE 1'S AND 5'S WITH YOU We took 20's and 50's on our trip and found it hard to get change. I recommend taking a lot of 1's and 5's with you so that tipping is easier. Granted, this resort has a "No Tipping" policy, but taxi's, bus drivers, tour guides, and airport bag handlers do get tips. We also would tip a couple of dollars here and there on the resort, to show our appreciation. Also, butler's do accept tips! So, if you have one, we tipped here and there throughout the trip and then a nice large tip on our last day.
Golf Don't forget your golf clubs. It is included!!!!
Day Trips Be sure you bring cash to tip the people on the day trips off the resort because they EXPECT it from you!
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Other names for Sandals Grande Ocho Rios Beach & Villa Resort Hotel
- sandals ocho rios reviews
- sandals ocho rios
- sandals grande ocho rios
- ciboney ocho rios
- Address: P.o. Box 771 - Ocho Rios - Jamaica
"I will never go back" - Racquel
"Butler service comes to Sandals Ocho Rios" - HerbTravelGuy
"The Dolphin Master of Half Moon Bay" - HerbTravelGuy
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Hotels Near Sandals Grande Ocho Rios Beach & Villa Resort Hotel
- Couples Ocho Rios Hotel Ocho Rios, Jamaica Distance: 4.9 km / 3 mi
- Sandals Dunns River Golf Resort & Spa Hotel Ocho Rios, Jamaica Distance: 2.5 km / 1.6 mi
- Riu Ocho Rios Hotel Ocho Rios, Jamaica Distance: 8.9 km / 5.5 mi
- Sans Souci Resort & Spa Hotel Ocho Rios, Jamaica Distance: 1.9 km / 1.2 mi
- Royal Plantation Spa & Golf Resort Hotel Ocho Rios, Jamaica Distance: 0.3 km / 0.2 mi
- Renaissance Jamaica Grande Resort Hotel Ocho Rios, Jamaica Distance: 2.1 km / 1.3 mi
- Hibiscus Lodge Hotel Ocho Rios, Jamaica Distance: 1.3 km / 0.8 mi
- Village Hotel Ocho Rios, Jamaica Distance: 1.3 km / 0.8 mi
- Beaches Boscobel Resort & Golf Club Hotel Ocho Rios, Jamaica Distance: 11.1 km / 6.9 mi
- Jamaica Inn Hotel Ocho Rios, Jamaica Distance: 0.8 km / 0.5 mi
- Franklyn D Resort Hotel Runaway Bay, Jamaica Distance: 26.5 km / 16.5 mi
- Holiday Inn SunSpree Resort Hotel Montego Bay, Jamaica Distance: 88.5 km / 55 mi
- Grand Lido Braco Hotel Runaway Bay, Jamaica Distance: 39.3 km / 24.4 mi
- El Greco Resort Hotel Montego Bay, Jamaica Distance: 51 km / 31.7 mi
- Courtleigh Hotel & Suites Kingston, Jamaica Distance: 53.6 km / 33.3 mi





