ClubHotel Riu Negril, Negril, Jamaica

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ClubHotel Riu Negril, Negril

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1.0/10
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"Upon arrival at check-in, we were asked to step aside by Santana, one of the Resort Managers...."

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Reviews - ClubHotel Riu Negril

1 review (Showing 1 - 1)
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Rating:

1/10
Riu Ripoff!
Submitted by: Frank in 04/12/06
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
Upon arrival at check-in, we were asked to step aside by Santana, one of the Resort Managers. Santana said, "Oh, this isn't good". He went on to say that the Resort had made a huge mistake in booking, overbooked and our Beachfront Suite that we PIAD FOR and were expecting, was NOT available. He went on to say he didn't know why they overbooked, but they had no suites left for the whole time we were staying. I expressed my disappointment as my wife & I had been to Jamaica for the past 16 years but we had our 8-Year-Old twin sons with us for their first Jamaican trip, which was very special to all of us. He said the only thing they could offer us was 2 adjoining rooms & wanted to show them to us. We walked to the FARTHEST building away in the Resort. The rooms didn’t have a common door, rather they were two separate rooms divided by a short hallway with a door at the main hallway. He assured us we could close & lock the hall door & leave the 2 opposing room doors open. In theory that may have worked except we found out that night upon retiring that the hall door could NOT even be shut, let alone locked, as the door was "swollen" so bad on the doorframe. We called the front desk, maintenance, even Santana...no one came to fix it. We asked Santana the next day & repeatedly for each day thereafter so we could use the rooms as intended....they ignored our requests...It never was fixed! Consequently, my wife & I we’re equally uncomfortable to let our 8 Year Old twin sons sleep locked in a separate room next door...Yes, we had to spend the whole vacation with each of us sleeping in separate rooms with each of the boys! What was supposed to be a wonderful, unique vacation turned out quite the opposite. We were 2,500 miles from home; they would not accommodate us or put us up at a comparable Resort, What were we supposed to do? We have been advised that we are supposed to receive a refund of the room cost difference (suite vs. standard room). That is unacceptable. If we wanted a standard room we would have booked a standard room ! We didn't. We chose to go to this resort because we wanted an Ocean Front Suite and that is what we contracted for. We are taking a stand against this kind of ruthless and unfair treatment of unsuspecting families. Unless someone makes an issue for just and right principles, this resort will continue to do this to people. It is simply wrong to allow people to book a certain room and then make them settle for something less, thinking that refunding the difference will make it all okay. In fact this type of bait and switch is an illegal business practice in the United States. We disputed the billing and requested a refund of the whole amount or some other compensation, despite the fact that we are out 4 roundtrip airline tickets valued at over $3,200.00. Our travel agent said they had to review the case (which too over 8 weeks because they simply DID NOT RESPOND ). They said they would not do anything for us. We overheard & spoke with two other disgruntled guests that said the same thing happened to them. My nephews' best friend stayed at the other Riu in Negril and they did the same bait & switch to them.....common occurance it seems. Our advice...STAY AWAY FROM ANY OF THE RIU's. Outside of that, being 16 year jamaican vacationers, the service was very substandard and the hotel was not kept up (dirty), and they were admittedly short staffed. Our advice again...STAY AWAY FROM ANY OF THE RIU's.
 
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