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| Phone:
876-957-5700 |
Fax:
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| Total of 1 reviews |
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| Submission date: 2006-04-11 - Date of Stay: January 2006 |
| Submitted by: Frank - From: United States |
| Type of Traveller: Family Traveller - Age Group: 41 - 50 |
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| Riu Ripoff! |
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Upon arrival at check-in, we were asked to step aside by Santana, one of the Resort Managers. Santana said, "Oh, this isn't good". He went on to say that the Resort had made a huge mistake in booking, overbooked and our Beachfront Suite that we PIAD FOR and were expecting, was NOT available. He went on to say he didn't know why they overbooked, but they had no suites left for the whole time we were staying. I expressed my disappointment as my wife & I had been to Jamaica for the past 16 years but we had our 8-Year-Old twin sons with us for their first Jamaican trip, which was very special to all of us.
He said the only thing they could offer us was 2 adjoining rooms & wanted to show them to us. We walked to the FARTHEST building away in the Resort. The rooms didn’t have a common door, rather they were two separate rooms divided by a short hallway with a door at the main hallway. He assured us we could close & lock the hall door & leave the 2 opposing room doors open. In the... Read more |
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