Occidental Grand Flamenco Punta Cana Hotel, Punta Cana, Dominican Republic

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Occidental Grand Flamenco Punta Cana Hotel, Punta Cana

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Rating

3.6/10
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Official Contact Details - Occidental Grand Flamenco Punta Cana Hotel

  • Address: Bavaro - Punta Cana - Dominican Republic
  • Phone: 809-221-8787
  • Email:
  • URL: http://www.occidental-hoteles.com
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 877
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"The Occidental Grand Punta Cana and the Occidental Flamenco Grand Punta Cana are the same resort...."

"This trip cost us over $5000 and we all got very sick on the food. There were power failures..."

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Reviews - Occidental Grand Flamenco Punta Cana Hotel

5 reviews (Showing 1 - 5)
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Rating:

3/10
Beautiful Beaches but Terrible Food
Submitted by: Gina in 02/08/08
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
The Occidental Grand Punta Cana and the Occidental Flamenco Grand Punta Cana are the same resort. We were unclear about this before booking. The beach was absolutely beautiful. I think the beach at the resort is one of the deepest of the neighboring resorts. The staff keep the gounds in great condition. It looks like paradise. Staff are always sweeping and cleaning the grounds and it looks fantastic. The rooms need updating. Our shower head sprayed water all over the floor and our toilet did not flush. The food was not very good. It was the biggest complaint among all of the guests that we talked to. The D'Oriental was the only acceptable one. The evening entertainment was very weak. It felt like a high school performance each night. There are no activities to do during the day or in the evening except the show. Guests of the hotel wake up at 7:00 am to claim a pool lounge chair before anyone else can get one. They hold chairs for hours before the sun is even warm enough to enjoy the pool. I think the hotel should not allow this practice. One of the worst things about the hotel is that the staff accost every guest every day (10 times a day) to attend a workshop about buying a timeshare. Literally, you cannot walk around the grounds without getting stopped 2-3 times by a hotel staff member. One staff member actually told us a sob story about how she needs the commission of us attending the workshop because she is paying for university studies, she said her mom is sick and she cannot work,and then she said that she has to support her young brother. It was very upsetting to be harassed all day every day by hotel staff. All the guests were furious about this practice. I felt like printing T-shirts saying "Don't ask me about a timeshare." I would not come back to this hotel but I miss the beach terribly! The front desk clerks are fine but everyone is on Dominican Time. You cannot check in before 3pm. Expect to wait in the lobby if you arrive much before 3.
 
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Rating:

2/10
Please save your money
Submitted by: Joe in 05/03/07
  • Age Group: 41 - 50
  • From: Canada
  • Traveller type: Family Traveller
This trip cost us over $5000 and we all got very sick on the food. There were power failures every day for 3-4 hours at a time and sometimes more. Very over rated.
 
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Rating:

3/10
A word of warning
Submitted by: Cheryl in 04/20/07
  • Age Group:
  • From: United States
  • Traveller type: Family Traveller
No, No, No, Don't make the same mistake we did this hotel has many problems and they are not willing to work with you. We all got sick from the food. They speak very little English so itÂ’s hard to get what you need.
 
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Rating:

1/10
Theft
Submitted by: Bob in 12/30/06
  • Age Group: 60 +
  • From: United States
  • Traveller type: Family Traveller
While staying at the hotel, someone presumably with a key (no forced entry) broke into our suite while we were sleeping there and stole my iPod and cell phone, together worth $600. The desk said that their extra room key was missing. While the hotel manager said that he would see that I got reimbursed once I sent him purchase receipts, that never happened, and in fact he simply did not respond to my emails, nor did the parent company respond to a letter I sent them. It seemed like pretty thoughtless treatment, especially given that we were staying in the premier section of the hotel and were part of a large group that booked with them. I'd never go back.
 
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Rating:

9/10
Great STAFF!!!!
Submitted by: Sandy in 03/25/06
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Sun Seeker
I had the pleasure to be a guest in this hotel this month. It was my first stay in the dominican republic and at an occidental resort but i had a great time. The people were always smiling and friendly, and the service at the guest service desk was also great. Food & Beverages: Different type of a la carte restaurants. Different theme nights in the buffet restaurant. Food quality was fine. Never imagined to see so much choice in food as well. All the bars served you whatever kind of cocktail you liked or wanted. Drinks were great too! Entertainment: During the daytime the hotel had entertainment on the beach and at night at the theater. After that the club opened where you could continue your night. Enough things to do and again.. STAFF was wonderfull! What I also enjoyed was the free horsebackriding for 30 minutes. Location: The hotel has a beautiful clean beach with white sands. A lot of things going on as well on the beach. The grounds were well kept and clean with big gardens with different flowers. Would I return here??? Definately!
 
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