We have traveled throughout the Carribean and to the Dominican Rep before. This is first time to Sunscape . This will be the last. A group of 6 in our party and 5 became ill. The food had no taste and was not served hot. I lost 5 lbs on the trip and am still having stomach problems. The pool was nice and the service staff was friendly. The grounds were unkept. The beaches were unusable because of large rocks in water preventing anyone from going in. Lines to the doctors office at $ 90.00 a visit for stomach problem. Thank god for Immodium. We had to have room sprayed for bed bugs. It did not help. Our group have traveled everywhere before. Same time every year and we never have problems. We go to relax eat and enjoy.. Never again to Sunscape.............

My wife and I travel quite a bit, one of the nice things about getting older. This time we were travelling for the wedding of our oldest son. Sunscape The Beach according to the reviews on the internet seemed like a good bet...28 Family and Friends attended..24 spent at least one day in their room sicker than a dog. No one drank any water or used it in any other way, including brushing of teeth, except to bathe. The food was served air temperature at almost every venue with the exception of the Omelet at breakfast a few other venues...I did see chicken kept in tubs on the beach for hours, not including the time after it was cooked and left in a bowel in the Sun. Drinks, watered...with of course exceptions of beer and wine...this resort was chosen due to the "premium beverage service" they advertise. No longer any imported beers only El Presidente, however that was ok... Ants in the room, broken mirrors and tiles but seemed clean...linens and towels of poor quality, pillows thin and rock hard. There was mention of a pillow menue but there were none available...turn down service has been discontinued.. All in All Skip this one...

We stayed at the Sunscape Garden Beach hotel last August (06) and I have to say it surpassed all our expectations. The accommodation, food, entertainment and especially the service was second to none and the hotel is well deserving of its 5 stars. We originally chose the hotel because we were travelling as a family of four and thought that it offered the most variety in places to eat and a large pool to keep the children entertained. On arrival, we found the resort offered us plenty to do whether we wanted to spend our time enjoying some relaxation by the pool or when we felt more adventurous and chose from a large number of excursions. (Highly recommend the Quad bikes!!). The hotel's all-inclusive package also excelled as they offered an extensive range of imported beers and spirits (we didn’t have to drink their local equivalent) and the staff always ensured that our glasses were never empty. In conclusion, I could highlight all the great points this hotel has to offer but I believe the best testimony I can give this hotel is the fact that I have chosen to return to this hotel in Aug 07 to get married!!

We stayed at Sunscape the beach from May 2-9, 2006. We decided on this hotel primarily because of the good reviews on this site, but we probably should have given fair weight to the negative reviews. We just kind of thought that the people who wrote the bad reviews were too uptight. We are pretty chilled out people, and as such, we had a wonderful time on this vacation. But...I would have to say that at times, it was despite the resort, rather than because of it. Getting to the hotel: We booked through orbitz and had to arrange transportation to the hotel from the airport. It was kind of a pain to arrange, but there is a company called coco tours that will to transfers. If you need this service, they may be a good starting point. They charge $50-75 per couple, or per van if there are more of you. We saw them charge people more than that, too, so there seems to be some degree of flexibility depending on how gullible they think you are. Lobby/Arrival: The lobby and check in were great. No complaints. They bring you drinks, towels and cookies and are very nice. Rooms: The rooms themselves are a bit musty, but pretty much what you would expect based on what you're paying. There has been mention of bathrooms leaking and bizarre and inadequate shower glass/curtain on this site. All true. We know of two people who dealt with water leaking in their rooms and one couple had to deal with it for the last two days of their stay. They never came to fix it, though they said they would. This seems to be a pretty common theme for the service in this resort. Grounds/Pool/Beach: The grounds themselves are quite beautiful and well maintained. The pool is as advertised, and if anything, looks better in real life than in pictures. The beach is pretty rocky and doesn't really compare to most carribean destinations, but you probably have pieced that together by now. We never saw a single person in the water the week we were there. The pool, however, diod make up for that, believe it or not. One thing that was very annoying was that while you are chilling/basking in the sun, employees will come up to you - wake you up! - and yell, "You wann go for a horse back riding??!" and such solicitations. They are a little too pushy. I mean, should you really have to answer why you're not interested? These are actually employees of the hotel! So, there is a constant din of peddling while you lay by the pool. By aware and prepared for it. The pool/covered huts being blocked/toweled by employees looking to make a few bucks has been discussed many times, but i will just confirm that it's true. Also true that people will come out at 6:30 am, put their things on chairs and then go back to bed... Bars/Service: Service at the poolside bar(s) was probably the worst thing in the whole resort, and in all fairness, that's saying a lot. We are compulsive tippers and tend to go by the rule that if you can tip beforehand to assure service, that's a pretty darn good idea. Well, there probably wasn't a lot of difference between the service with tip or without, and it was shockingly slow and indifferent. Restaurants: The restaurants were average. The japanese side of the asian restaurant has three hibatchi grills and, hence, seats 30 people total. Waits do tend to be long, but greasing of palms works wonders in this department. The food is tolerable. The chinese food - ditto. The mexican restaurant was not very good. One thing we didn't expect was that although almost all the people at the resort were english-speaking, the staff didn't understand english. We had heard this complaint before and found it pretty ethnocentric - I mean, we are in their country! But, the problem was compounded by the fact that the staff has apparently been trained to nod at the appropriate times and then forget about the request and under no circumstances will they ask for a clarification. My wife is vegetarian and I speak some spanish, yet we were singularly unable to succesfully get a vegetarian meal in all but one instance (unless we were at the buffet). Now, my wife and I have travelled extensively in Central America, Asia and the carribean, but we've never stayed at an all-inclusive resort before. Perhaps this is expected behaivior from all-inclusives, since theoretically, they already have your money. One did get the impression that management was not interested in improving the service, because the lacksidaisical attitude was so pervasive. I saw employees role their eyes at patrons and plainly ignore requests of the guests. A couple of times they were downright rude. Again, maybe all-inclusives are notorious for this kind of attitude, because - let's face it - where are you going to go? But we were pretty shocked and can assure you we will think twice about an all-inclusive again. Certainly, Sunscape the beach should be avoided if you want good service. Again, we did enjoy it. the weather was beautiful, the ground were great and we were on vacation, but Sunscape did their best to mess with our good time :) By the way, German, a bartender in the lobby building is great and an outlier among his peers. Another great thing about our trip was Dave. He was a piano player and singer in the lobby bar area. I believe he does that twice a week. Go see him and have a good time. The lobby bar has better service than the pool area, anyway. Feel free to email me with questions.