Dreams Punta Cana Hotel
Reviews - Dreams Punta Cana Hotel
- Age Group: 51 - 60
- From: United States
- Traveller type: Relaxation Seeker
- Age Group: 51 - 60
- From: United States
- Traveller type: Mature Couple
- Age Group: 31 - 40
- From: United Kingdom
- Traveller type: Luxury Traveller
- Age Group: 31 - 40
- From: United States
- Traveller type: Young Couple
Read 3439 additional reviews of Dreams Punta Cana Hotel at TripAdvisor.
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Historical Traveller Reviews of Dreams Punta Cana Hotel
Good Timefrom ctgirl13
Check in- very easy and simple. We got off the bus to cold towels and when we went to the desk, we were offered cold juice. They take your luggage to your room for you and ours did not take long at all maybe 15 minutes.
Room- We were in building 9 and loved our location. We loved our room also. We had a honeymoon suite which i recommend because it was gorgeous clean and did not have any funky smells.
Bugs- we didnt have any trouble with bugs at all
Food- Our food was great everywhere we went our favorites were Dreams and Sea Side Grille. I didnt care for Oceana, they put on a great presentation of food and it looked good , but im not a seafood person.
Beach- not like Bavaro but the area around you is nicer and you are secluded and thats what we liked. We experienced rocks the first day but that was it. We laid to the left of the resort every other day and it was fun,
All and all we had a great vacation....the shows were kind of tacky but who cares your surrounded by bars....just get a drink and relax and be a little less judgemental. note- go see dave international in the lobby he was hilarious. great weather great food good people...what else can u ask for.
Beware for now!from SR19087
In our room the A/C worked when it felt like it. The fan in the bathroom was dead. The ceiling fan had no chain so you could not turn it on. None of these was a real big deal to us, but they are not the biggest problems. The book you will find in the room that describes the resort is very wrong. Not one restaurant had the proper time or dress code listed. Not a big deal since you do receive a daily sheet, but it was a big deal since that sheet was also very wrong. You would see things like "pants required and no children", but get there and see shorts and lots of kids. Also go to the restaurant to find out what time it is opening that day to avoid lines. Don't go by the schedule! The event times listed are also wrong. If you really want to do something, that day ask someone for the proper time and place. If not, you will either have the wrong place or time.
The resort is clean and very nice. The pool down the middle of the resort is great for everyone including kids. It is about 3.5' deep throughout the pool. The beach is also beautiful and soft. The ocean water was warmer than the pool! The people are also very nice and helpful if you are nice to them. (Be nice to get what you want. They don't always want a tip.) The kids club was enjoyed by both our kids. The staff there was very good with the boys. They really don't want 3 year olds, but they will take them. We gave them a few bucks to be nice since they took our 3 year old.
We went to relax and relax we did. The problems were many, but minor enough to not destroy the vacation. If you like to take long walks, avoid the Dominican Republic. The resorts don't want you to leave their grounds for safety reasons. I didn't mention the food since it was ok, but not great or bad.
Dreams is a good chain and I hope they bring this resort back to a top resort.
Not Good...... Unless You Like Spiders, Wall Cracks, Lip Singersfrom travelsA_LOT716
Relaxing Family Vacationfrom ntmr66
This place is gorgious and everyone is so friendly. We flew out of Ohare (chicago). Going through Punta Cana Internation went a lot quicker then I had anticipated. The poverty was not quite as bad as I had expected, Jamica is much worse in my opinion. Our check in was quick and easy too. The big disapointment for me was the food. I do think it was just me because my family thought everything was fine, I just couldnt get used to there way of taste. Although, the Asian and the Dreams where very good. And finally, the beach, it's beautiful but it's not the caribian sea it's the atlantic and it shows. But, thats ok we still had an absolutley wonderful time.
not the same hotelfrom thebreadman
The Bread Man Bolton England
Great time, but not the best locationfrom travel2dive
We've previously stayed in all inclusives in Puerto Plata (DR) and Playa del Carmen (Mexico).
We decided to split our vacation between the 2 top-rated hotels for families in Punta Cana: the Sunscape and the Gran Bahia Principe.
For the price you pay for a stay in these all-inclusive hotels you can't get everything, so each resort makes a few trade-offs.
For the Sunscape the biggest tradeoff is its location, it's on the beach of Uvero Alto, which is about 20 minutes north of the famous Bavaro beach and definitely not as nice. The sand is a shade darker than the white of Bavaro and there are sharp rocks in the water. In Bavaro the beach is so nice you have 15 hotels next to each other. Almost no stretch is available for development.
In Uvera Alto (where the Sunscape is) there are very few other hotels nearby. I guess the real estate is not as appealing.
The second trade-off is in rooms. They were very small and very old-looking. The paint was pealing, the shower grout needed refreshing.
We were on the second floor and had a leak on the ceiling. We had to switch rooms. The new room was similar but with the (permanent) hair drier broken. We got a new (portable) one from the front desk.
Note that I hadn't upgraded for a better room or ocean view room which seemed nicer from the comments I read.
I certainly hope they redo all the rooms before the Dreams conversion, although they will still be small in the end.
For what this hotel lacks in rooms and beach quality they certainly make up in service and grounds.
First the most important for families is the kids club (Explorer Club). It's awesome. They will entertain your kids 3-12 from 9am to 10pm! Note that the late hours will be needed if you plan to go to the Dreams (gourmet) or Himitsu (Japanese) restaurant which don't allow kids. They have a great play area just for kids and the best entertainment program I've seen.
The grounds are beautiful with the pool snaking between the buildings. The size of the property is just right. The Gran Bahia is 3 times as big in comparison and gets crowded.
Even though the Sunscape is much smaller than the mega resorts of Bavaro beach the staff is about the same in size so you get more personal attention and the service in restaurants is better.
I enjoyed the buffet food more at the Sunscape, especially the chocolate croissants for breakfast and the smoked salmon and ham for dinner.
For those who don't like the buffets Sunscape is unique in not requiring reservations for "A la carte" restaurants. Dreams was definitely worth it. The japanese was ok. Oceana (seafood) was good.
Most resorts allow you only 2 or 3 per week.
None of us got sick there.
The resort caters more to Americans (and Canadians) than other resorst in Punta Cana.
In the end I had a great time for what I paid and I definitely want to try other Sunscapes/Dreams in Mexico next time.
Family Vacation to Sunscape/Dreams Punta Cana 11/12/07 to 11/19/07from RRichard
The service was outstanding - very personable and genuine, though language was a barrier in some cases, these people do their best to make sure you enjoy yourself.
The food, though not at a gourmet level, it was good. The Seaside grill at dinner was the only disappointment - we didn't eat dinner at the buffet so we can not comment on that. The other restaurants all managed to impress with their service and the food was good (Oceana seafood was okay).
The grounds were fantastic; there were palm trees, flamingos, parrots, little lizards, and lots of greenery. The beach was beautiful, chairs were more than ample; the only drawback being that the south end of the beach had a lot of rocks as you walk out into the water - the north end had no rock problem. The rooms were clean and well kept - we had no problem with the room.
For those WITH KIDS - the explorers club was OUTSTANDING. It was open from 9:00am until 5pm and then again from 6pm until 10pm. They had activities planned every day every 30 minutes - movies, beach volleyball, crafts, an ice cream party, dancing and games on stage some evenings, etc. There were a lot of kids in the program and we didn't hear anything but great comments. Every day our kids asked when they would get to go to the explorers club.
The sailing was fantastic, the rough waters really make it interesting in a small hobie cat if you get out far enough - be careful and make sure to hold on.
The bars were all over the place and there was almost always a bar open. BE SURE TO ASK FOR ALCOHOL IN YOUR MIXED DRINKS if you want it - they offer a non alcoholic versions and will not assume you want alcohol - better safe than sorry I guess?
The entertainment at night was as it is defined - entertaining. And the entertainment in the day was good too - there were activities planned throughout the day that you could participate in if you chose - spanish lessons, cocktail games, water balloon fights, volleyball, archery competitions, frisbee, etc.
PS - talk the vendors down considerably in price on everything. They will rip you off.
PPS - bring bug repellent for the evenings if you plan to be outside. We needed it twice on our trip for mosquitos.
I already miss the sunscapefrom zanita74
Our room was great, even better than we expected. We got the junior suite which had a Jacuzzi on the balcony. I was very happy with our choice, we had a couple days of rain in which the Jacuzzi came in very handy.
The staff is wonderful there, I don't think there was even a time that I passed one of the staff members and they did not greet you with a smile and say hola. Very pleasant and happy to help you with anything. There is always something to do to keep you entertained. Pillow fighting, shuffleboard contest, Volleyball, etc. Even if you didn't want to participate it was fun to just watch. The shows at night were fun to watch, ( even participated in a couple, on vacation, why not??)
The food was good, cant complain. We didn't get sick at all, even drank the water. Dreams was our favorite but the Japanese was a lot of fun and entertaining. World Cafe had a huge wonderful selection so you cant go wrong there. My husband and I had dinner on the beach on our anniversary evening and it was by far worth the extra. Strongly recommend it.
I was a little concerned about the language barrier since I speak no Spanish. I had absolutely nothing to worry about there either. When I ordered drinks at the bars had no trouble communicating what I wanted and the drinks were great. Leon at the barracuda bar was hilarious ( he says that his goal is to get people drunk ) and I'm sure that he has reached that goal several times.
The spa was wonderful as well, we got a couples hot stone massage and it was by far the best massage I've experienced. The casino was a lot of fun as well. There is a sports bar there with all kinds of different activities, tennis, pool, racquetball, you name it and its there. There was football to watch on the TV.
The only thing I can say that got old was the venders there. They can be very pushy, but you just learn to say no thanks and keep on walking if you are not interested. They are just trying to make a living but again it did get very old.
I would definitely go back in a heartbeat. I was very sad to leave. We were there from 11/9-11/16/07 and it just flew by.
Fun Family Vacationfrom Widetraveler
The kids spent most of their time playing on the inflatable "iceberg" in the pool. Swim up bar was fun, as were periodic water volleyball, beach volleyball. Water was nice and warm but a bit rough in the ocean - kids definitely need adult supervision and hand holding - even the adults got knocked over by the waves once in awhile. Sand at the beach was soft, chairs comfy with thatched roof shades. Massages, steam room, sauna, showers and waterfall jacuzzi in the spa were great !
The food was only fair:
Japanese hibachi: The best of the group but only three rooms, so you have to get there early (before 7AM).
Chinese: 2nd best - some good dishes, some fair. A bit noisy due to the activities in the adjacent Japanese area. Also have to get there early.
Italian: Pretty good (adjacent to the buffet area).
Buffet: Fine for breakfast and lunch, decent for dinner.
Oceana seafood: Not good. Everything tasted like it had been frozen, then overcooked.
Dreams(?): Adults only - didn't get to try it out.
Mexican: Never tried it, based on reviews from this site. Others who did, said it wasn't good.
Nightly shows were hit-and-miss but the performers did try hard and the kids enjoyed them. The couples competition was hysterical (balloon popping, unique filling of cup with water, etc.).
I don't want to sound snobby, but some of the guests were a bit loud, some not in very good shape, a few dressed slobbily for dinner. I guess that comes will "all inclusives". Some were nasty at the Japanese restaurant due to the wait.
We took one excursion, a half day snorkeling. One hour bus ride, then catamaran to a coral reef (pretty nice) and second stop at an enclosure housing nurse sharks and rays. This was awesome. Totally safe and exciting. Three female dancers on board were quite attractive and entertaining, between snorkeling stops and on the way back to shore. A nice diversion. Music was way too loud, though. Do they think the tourists are all deaf, or want to become deaf on their vacation?
The island is terribly poor, lots of people living in tin shacks. Sad to see, but hopefully vacationing there puts some money into the economy via salaries of the employees.
If you meet up with the right people, like we did (two other families from NJ), or if you just want to relax, you'll have a great time! The place is very nice and upgrading it to a Dreams (and eventually a higher price point, I expect) should make it even better.
Loved itfrom TanyaJersey
The hotel was so clean - all day everyday you just saw people cleaning and looking after the gardens. The pool was amazing and cleaned all the time aswell. The staff were the most friendliest I have ever encountered on holiday ever.
We arrived late in the evening and ordered room service, which was lovely. However our balcony door didn't lock, the shower was broken and we had an ice machine outside our bedroom, which was obviously not well!! so made loads of noise. The next morning we went to reception to tell them this and the receptionist said he could fix the shower and the door, but not the ice machine and immediately offered to re-locate us - but we would have to wait a couple of hours - which we agreed to. We went back to the room one hour later and the balcony door and the shower had been fixed (even though we were moving) I was impressed.
The rest of the stay was excellent - my only bug bear was the floats in the pool - the rule is when you have finished leave them for other people to use, which is what we did. However, there were loads of people each morning gathering them up and putting them under their sunbeds and not using them for hours!! ( we even witnessed people taking them up to their room of a night and hiding them under towels on their sunbeds!!) a new supervisor of the entertainment team had started whilst we were there and went around the pool removing any floats that people had hidden and throwing them into the pool - whenever I felt like laying on a float - I just walked up to people and asked could I please use your float l which was always answered with a yes- although hesitantly, cause they weren't their floats.
Fernando came around the pool everyday giving massages - which was brilliant - and the SPA was excellent.
Dave - the Jamaician who played in the upstairs lobby piano bar was soooooooo funny he definatly made our holiday (although not advertised enough in the hotel) you have to be very broad minded as it is for adults only (he is brilliant)
The rooms, the staff, the cleanliness, the hotel overall was definately 5 star - but the food was 3 star - the japenese, chinese and mexican were not as their name suggested! The japenese, chinese or mexican, but were all edible but notas their name suggested - Dreams was excellent the World Cafe had something on offer for everybody but because it was so big it was like a school canteen .
All in all a great place - but they need to work on the food.
Top Local Tips for Punta Cana
Airport The airport is a zoo!! If you have a pre-arranged transfer, be sure to find the right person who is there to meet you. When leaving, be sure to get to the airport with plenty of time to check in. The $20 departure tax (which we were told was intended as a benefit of booming tourism to the local community and was supposed to be returned to the municipality to improve education and infrastructure, is being pocketed by the owner of the Punta Cana airport - Julio Iglesias!!!) was included in our ticket but some people were confused and paid it, only to have to get a refund.
From The Airport It is a long ride but will worth it when you see the resort. Set up round trip ground transportation before you leave. They will take care of everything. The outside vendors that come on the resort and nice but try to rip you off. Be careful. Tip everyone, you will see that they all deserve it! Go on the Caribbean Festival Excursion. Lastly, relax and have a great time DR is a beautiful country.
Eat a little but try everything!!! Make sure you try all the restaurants.....They were all very good.... The fruit was great everyday and make sure you visit the fruit stand on the way to the pool or the beach.... The barbeque is great if you don't want to leave the beach or the pool....GREAT!!!
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- Address: Playas Uvero Alto - Punta Cana - Dominican Republic
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