This was our 4th trip to Sun Village. Each time it improves. It is not perfect but gives great value. We are a family of 10 with ages spanning 87 to 6 and everyone enjoys it. There are stairs everywhere but our 87 year old navigates them well and should she experience a problem, the staff will pick her up as she wishes and transport her to the desired location.I have read reviews very uncomplimentary and can only assume they are written but disgruntled competitors. Investment literature is available but never pushed. The food has improved each year. The pools are awesome and as for cleanliness, even our 6 year old said" are they always cleaning?" The stairs outside our room were scrubbed daily. The staff is amazing. I sincerely believe that the treatment given to the staff by guests can dictate the return treatment. One waiter in particular made a special point of coming over to our table each day to be sure everything was to our satisfaction. This was not his table but he had taken car of us the first year.I am tired of seeing people treat the service staff as second class citizens and the complain about the competence of the staff after treating them in a degrading manner. Some guests have the attitude of superiority with no validity. We all agree that Sun Village is great and as for having little comparative experience, We are extreemly well travelled. The 87 year old has been on 38 cruises and to all the Carribean islands. She has stayed at some of the best hotels and resorts. One of our group lives in Dubai and has visited the world's only 7 star hotel and agrees that Sun Village offers good value. We are already planning for November and also next March. Hope to see you there!