Some people are just never satisfied. It's a vacation. You relax and have fun, not whine and complain about every little thing.

Went with my wife and booked last minute. We have been on many winter trips. Minimum 4 star hotels. When I booked this trip I looked the resort up on every site possible. I could not find any that showed me pictures of any of the rooms. When I got to the resort I upgraded to the VIP, adult only section and our vacation was off to a wonderful start. The restaurants where first class, four of the best meals money couldn't buy. The wine was much better at diner then at lunch. To see the smile on my wife's face made me feel lucky that I got the chance to be there. The swim up bar at the pool was the meeting spot for the British and only Canadian guests. Miguel the bar tender was unreal. The drinks never stopped. If you want a real nice vacation at a wonderful resort and not break the bank......book it now. This secret will not last long.

This was our 4th trip to Sun Village. Each time it improves. It is not perfect but gives great value. We are a family of 10 with ages spanning 87 to 6 and everyone enjoys it. There are stairs everywhere but our 87 year old navigates them well and should she experience a problem, the staff will pick her up as she wishes and transport her to the desired location.I have read reviews very uncomplimentary and can only assume they are written but disgruntled competitors. Investment literature is available but never pushed. The food has improved each year. The pools are awesome and as for cleanliness, even our 6 year old said" are they always cleaning?" The stairs outside our room were scrubbed daily. The staff is amazing. I sincerely believe that the treatment given to the staff by guests can dictate the return treatment. One waiter in particular made a special point of coming over to our table each day to be sure everything was to our satisfaction. This was not his table but he had taken car of us the first year.I am tired of seeing people treat the service staff as second class citizens and the complain about the competence of the staff after treating them in a degrading manner. Some guests have the attitude of superiority with no validity. We all agree that Sun Village is great and as for having little comparative experience, We are extreemly well travelled. The 87 year old has been on 38 cruises and to all the Carribean islands. She has stayed at some of the best hotels and resorts. One of our group lives in Dubai and has visited the world's only 7 star hotel and agrees that Sun Village offers good value. We are already planning for November and also next March. Hope to see you there!

I have never been here but I saw the movie love wrecked and it look awesome!!! I bet that kids would love it here!! From 0 to 16 the waterslides look great! The water fall sooo awesome and on the plus side, you get to stand at the same place as Amanda Bynes did!! So people would pay good money for that!!! Oh and the animation looks fun! And remember to go to their little stranded island look if the little hut is still there!!!

I have been twice and I am going this year for my third (because it's so gd). There is no problems at all with the resort if u find there is too many steps u r probably fat!! Best thing is the opus disco lol!! Can't wait for this yr

Dec 17 2006.

Sun Village Resort and Spa I would rate as a 3 star.

We when to relax before the Christmas week.

Traveled out of Montreal with TMR tours on Air Canada, Flight was good and uneventful.

First I would like to mention that for the week it looked like Sun Village was only 20% to 25% booked.
There was room everywhere we when and no one was busy.

Grounds and common building are a 4 star.
Also stairs everywhere, so keep it in mind if you have trouble getting around. We did not mind.
Beach was good and 3KM long. Pools where good, the top pool near main building was great and only 3 or 4 couple around at any time.


TMR rep at air port in Puerto Plata recommended if we have any problems with the resort to go to their TMR rep on site not the front desk. This we did and it helped, On check in TMR had provided a free upgrade coupon to a superior room, The front desk at Sun Village just trough it a way when we presented the coupon, as they had packages already made up.
Our first room (200 block) was only a standard and it was a dump. First it was dirty, grim in every crack and groove, paint patches on the walls where different colours, only two bath towels that it, no iron, no coffee for coffee machine. Had better in the middle of no ware in Alberta for $40 a night.

Plus at the intro meeting with TMR rep asked about the free room upgrade. Line took us to the front desk and in two minutes we where move to a superior room (303 block), which I would class as a standard but was clean and equipped. One thing we did notice on the into rule from Sun Village is the promote that you can upgrade your room for $10 US per person per night. Scam?

Sun Village assign a rep to you also, they are friendly offer of free rum to come to their intro meeting which is about 30 minutes after your tour reps meeting. Our rep would not comment on it. But it is TIME share sale type of resort so if you need to save $5 US dollars for rum go, or just say NO and skip the meeting, They will call your room and find you on the beach, buffet, just say NO and they go away.

Food and restaurants and Bars.
A tip of 20 to 50 pesos does seem to improve service.

The buffet had a good with a variety for any taste, flavour or oils and hot sauces you could add, maybe not two or three for a different item for that taste. Item seemed to sit there a long time. This is back to the 75% vacancy rate, I guess it is hard to run a buffet with low turn over.
The beach buffet for lunch was good also and there was BBQ by the beach Bar also, not just dogs and burgs there was beef, pork, chicken and all the fixings. No relishes.

Al la carte restaurants where good and service great. We went to the Italian, Mexican and Thai. The Thai was a let down , the food was only like so so cheap Chinese food. But still OK.

Bars good and if you mention you would like one of the better brands instead of the local bar brand you could get it. Only once where we ask to pay extra for the Baileys. At the beach bar once on of the bartender did not seem train as he did not know how to make the drink of the day.
At the Bar beside the Main Buffet we would go for a drink after supper and we would get one to go as we when for a walk, My wife like white wine and it got to the point they would rap a bottle up for her to take back to the room. That's knowing how to keep some one happy.

Entertainment
The music that is piped around the resort is good with different flavours.
Night entertainment was good and different each night. Alittle more professional than we have seen at our resorts in the past. If you are we your Kids there is a kids 30 to 40 minute activity earlier where they have the kids up on the stage dancing.

Trips
Took the COCO town trip the fort, amber museum and local lunch, rum factory, shopping.
It was OK for $36 US it's cheap way to see town, But nothing special.


One down item which I cannot point to the resort, But raises a couple of question.
I got the gastro ailment, every second or more person we talked to also got it at different times of the week. Also when we got back trough word of mouth with relatives and friends we heard of 10 other couples at resorts in Puerto Plata, that both of the couple got it bad.

Would we go back NO! There is to many other resorts in this class and with out the time-share angle.

We've been twice and the second time was even better than the first.

We went back to get married, and took 12 other perople with us, all loved it. My parents are thinking of going back this year.

The whole place is always clean, staff ARE friendly, fair enough there are lots of steps, but there's also a path from reception to the beach which has no steps!

We are going back for an anniversary in the future and would recommend anyone to go there

I have done extensive vacation travelling over the years and I have never felt so scammed and sucked in as I have at this resort. The most rude un-caring employees and management I have ever encountered, food below average, rooms filthy, electrical, water, and insect problems, no international drinks as advertised, totally in compentent staff. Anyone who thinks this place is great has either never been anywhere else in their lives or are investors in this disasterious scheme which is the only thing that the management is interested in.... sucking you in to buying in on the resort. Use your hard earned money elsewhere.