Submission date: 2007-01-09 - Date of Stay: June 2006
Submitted by: Jess - From: United States
Type of Traveller: Family Traveller - Age Group: 26 - 30
Not the best!
I was not impressed with this hotel. We traveled there for our honeymoon. They promised they would do something special for us but they didn't. Well I take that back, they did give me a near heart attach when I got up to use the bathroom in the middle of the night. I was surprised by a lone coachroach that nearly crawled across my toes. We told the front desk and they just laughed and said "what do you expect we are in the jungle."
The front desk was a mass of confusion. Ask a question and be prepared to get a different answer from each staff person you ask. There were sales staff that were very pushy trying to get us to sign up for some promotion. We even had one of the men follow us around and tell his we weren't supposed to be there because we were not interested in his offer.
The food was good though and I have to say El Gaupo the Dominican place was the best!
If you leave the resort beware the drivers are absolutely horrible. I was scared for our lives on our way back ...Read more
Food was good, plenty of booze. Poor service. The people who run do not care about their clients. I had some clothes stolen from my room and the management totally ignored my complain. No refrigeration in the room even after many complains and so on. I would not go back.
NOT WORTHY OF A 5* RATING, don't waste your vacation at this hotel. The grounds were lovely but the rooms were dirty, the service was bad and the basics like a working toilet, working fridge and clean rooms were lacking even after many phone calls and requests in both Spanish and English. A group of us even met with the hotel manager who was uninterested in our concerns because "his hotel was always full". You would be best to avoid this hotel altogether.
