The Ritz Carlton Grand Cayman Hotel
Reviews - The Ritz Carlton Grand Cayman Hotel
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Historical Traveller Reviews of The Ritz Carlton Grand Cayman Hotel
Wonderful service, great vacationfrom worldtraveler11594
Once we reserved our room, we were contacted by Beatrice in guest relations who was so wonderful. She helped us to arrange all of our spa and dining reservations, as well admission to the Ambassadors of the Environment program for our children, ages 8 and 5. She also took care of booking our pool/beach cabana reservations and our outing to swim with the stingrays. This made everything a breeze once we arrived. In addition, Beatrice arranged our spa appointments in advance for us, and arranged to have groceries delivered to our kitchen.
We were greeted at the airport by our driver in a private town car. He offered us chilled towels and water in the car on the way to the hotel. As we pulled into the hotel driveway Beatrice came out to greet us and personally show us to our room. In our room, there were refreshments and welcome drinks waiting for us the moment we arrived. The room was spotless and absolutely gorgeous--fresh flowers, Bose stereo playing relaxing music, doors in bedroom and living room open to terrace overlooking the ocean. I cannot compliment enough the service we received.
We had also wonderful service at the pool and our cabana from Ervin and in our room from our butler Imran. When we ran into two families from our daughter's school, they were able to arrange a wonderful display of food for us in our room so that we could have an impromtu cocktail party. Imran drew a bubble bath for the kids every night, and folded the towels like swans for them. One night my husband and I had dinner in a private beach cabana filled with candles and flowers. It was beautiful.
The Ambassadors of the Environment program for the children was wonderful. They had fun with the other children, but also had a great experience with the island itself, the highlight being the visit to the butterfly farm. The spa was so relaxing. The decor was gorgeous, and the services were top notch. Of course, the La Prairie products are amazing, but my husband and I enjoyed our services very much. Our entire stay included warm, wonderful and gracious service and our children were treated wonderfully the whole time. We cannot wait to go back!
how do I feel?from goodtimes2behad
Gorgeous hotel, service a little hit and miss but great vacationfrom lp777
We stayed on the beach side and it was handy for the pool and beach but there is a nice pool on the other side plus it's only a 3-6 minute walk through the connecting corridor to both sides. Our room was a decent size with a spacious bathroom (separate tub and shower, his and hers sinks). View of pool and ocean from 6th floor was excellent with some amazing sunsets
We had some events organised/catered by the Ritz and they were SUPERB. Top attention to detail, excellent service, amazing food and drink ect.
Have seen a lot of postings on the not-so-great service and there were occasions when it wasn't 100% - mainly in the poolside "7" restaurant where we were ignored while waiting to be seated, had to request menus from passing waitress, then had to request wine list. We had the lunch buffet and breakfast buffet one day and it wasn't outstanding e.g. cream cheese had only a scraping left in dish, no eggs benedict (they brought out more when I asked but this is the Ritz! I don't want to have to ask). I would skip the 7 restaurant altogether - prices are high, service is slow/poor - not what you'd expect. Guest services were also slow with requests for extra clothes hangers (read over 1 hour wait when trying to unpack).
But enough complaining - it's relatively minor and there are lot's of good things that outweighed it. The people working around the pool were very good, attentive with drink/food orders and bringing complimentary iced water/pineapple pieces/watermelon etc. A few extra sun umbrellas would be good, you had to get down early to ensure you had some shade.
Should also mention the spa - PHENOMENAL - super expensive but totally worth it. Almost every treatment is well over $100 but you walk into this amazing place the theme is "silver rain" and it's so relaxing. Gorgeous sanctuary waiting type room with little pastries, fruits, water, juices. Treatments with La Prairie products - can highly recommend the Ocean Treasures treatment - exfoliation with pearl and diamond dust or some such thing - moisturized with caviar lotion etc. My husband spoke highly of the men's pedicure.
FYI - airport was a disaster on Saturday when we flew back, not sure if it was an anomaly but check in lines were out of the building, security lines were out of the building (literally standing outside in the hot sun), no where to sit in the departure lounge. Nothing to do with the Ritz but probably worth making sure you allow enough time and bringing extra water/sunscreen if you have kids!
In summary - amazing hotel, beautiful surroundings, occasional misses with service, super high prices (but it's Cayman & Ritz so it's to be expected) - would recommend but may be worth waiting until the service hiccups are made perfect.
Ritz Carlton Updatefrom spa_lady
However, the negative posts are way off. This resort is GORGEOUS. The poster from Indiana with the photos is right on the money - if you take a look, those photos are just an inkling. The resort is the diamond of Grand Cayman.
If you are looking for a week's vacation on a budget, especially if you have a family, either use your Marriott Rewards (70,000 a night) or think about the newly refurbished Marriott down the road from here, but on the same beach. Breakfast buffet is $70USD for 2, which is the better bargain - ala carte will cost you over $100. Your check will also reflect 15% gratuity included.
We had NO problems with service, and got to know our waitstaff, housekeepers, and pool/beach attendants personally. They are great people, and if you tip a couple bucks extra you get the best treatment. Moises, Marcia, Kevan, Stacy at '7' where breakfast, lunch and supper are served are wonderful. Miguel at Blu Restaurant was very personable, as well as Virginie at Periwinkle - a sweet French girl who put up with my rusty French with a smile & correction. Lloyd our Bellcaptain was fun, and Veronica at the pool/beach for drinks and snacks was very nice. Barbara our Housekeeper came to hug us goodbye, and made little swans from the towels to welcome us a few times when she did up our room.
The LaPrairie Silver Rain Spa - holy cow, what an experience. That place is WONDERFUL. Now, I will say that $155USD is a little bit more than the typical U.S. aromatherapy massage costs. BUT, you get 60 mins instead of 50, and you are provided with toiletries/health, and beauty aids - including pkgd toothpaste/brush, and I even got a new hair brush they said I could keep (I thought they sanitized and reused it); plus bottles of imported water and fruit and pastries. I had the massage with Victoria (from the UK) and Nikki for a spa manicure with warm stones. Both staff were great, and Daniela at the Reception Area advised me about LaPrairie's wonderful self tanner. It's only available at Neiman's (by me anyway) and it's not Coppertone pricing, but it's great and does not stain clothing/bedding. The relaxation area is coed, but so are some other spas, i.e., the Spa at the Hershey Hotel.
I have MORE complaints about the visitors than any of the staff. Folks were leaving empty paper cups, papers, and candy wrappers on the credenzas near the elevators. The entrance to the beach by the pool has cigar and cigarette butts in the sand, and that area is also used for the beach weddings. Kids were jumping off the plant area by the pool and killing the plants/mulch with chlorine water to dive into the 10' part of pool. The pool on the lagoon side is more conducive to kids, but there's no beach umbrellas cause there's shade from the hotel at various times of the day, but it's way too exposed with sun for me. However, it is the quieter of the 2 pools. Parents HAVE to mind the kids - there's no lifeguards.
There were some honeymooners here, but really, the hotel is best for Conference Attendees and families. I would not come here for my honeymoon; it's just not that type atmosphere. Take Avon's Skin So Soft with bug repellent - the bites are brutal at night.
If you are willing to pay for the luxury and realize that food imported in is going to cost bucks, then you'll have no problem. If you are going to flip out because of the little things, don't bother coming here. They're still working on the residences and there is some construction noise from construction going on nearby, but we had a GREAT time and I highly recommend this new R-C property.
Land of great resort and medicore servicefrom A TripAdvisor Member
So that's the good. The bad is everywhere you go, the service is tentative and often confused and incosistent. In particular, the restaurant "7", the concierges and the maid service are not up to par. The concierge has to be asked 3 times to ensure they get it right.
The other thing, is that if it moves, you pay for it and a lot. You pay for a day room on the beach, a snorkle, a beach ball and a ton for food.
The resturant Blue was terrific and a real winner. Try Cafe Habana next store as its pretty terrific as well.
Great Family Vacation Spot - Best Family vacation Everfrom theLuckiestGuy
We took cabanas every day (they have luxury cabanas too on the grass with teak montauk style furniture, which I liked but the kids prefered the sand cabanas). We made sand castles every day.. the hotel arranged an inaugural dinner "on the beach" with catering from 7-prime. There were watersports, laughter, spirits. It was really idylic. 8 days at this hotel and I remembered why I moved to Grand Cayman in the first place. Everyone in the family got along and had fun... always dicey when you get 17 family members together. That was in no small part to this hotel. They made everything perfect so nobody had a complaint. Even hard-to-please family members were pleased.
This is a new hotel so there were the odd bugs and issues here and there (it took a while to get maintenacne to come for issues and the houskeeping staff is hoarding the bath soaps which I read another reviewer write) but nothing else really worth mentioning. It's a vacation; if something doesn't work have a mango mojito at 'barjack' and tan on a lounger until the problem takes care of itself.
I would stay here with family again without thinking about it. I was pleasantly surprised to see so many young families and well mannered kids having fun and making friendships with other kids at the hotel (some of which I'm sure will endure as families return over the years). All in all this hotel gets very high marks for being able to cater to large groups so efficiently. There aren't very many experiences like this. Not in Hawaii nor the Caribbean. This is a special spot.
Nice job and hats-off to the team at this property.
Grand Time in Grand Caymanfrom TnTWalter
Evidence of Ivan: Airport Roof still needs thatch shingles; there are trees down; various piles of rubble; lots of construction going on. I would say that if I hadn’t been to GC before, I might not have noticed. It looks like another Caribbean island under construction with some run-down areas, etc.
Majestic Tours takes us from Airport to the Ritz. One of our couples has lost a bag so they are left behind but Majestic Tours makes sure they are taken care of [she finds the luggage within an hour]. They hand us cold scented washcloths and bottled water as we wind our way to the Ritz Carlton.
The Ritz is HUGE. The lobby is stunning with beautifully arranged flowers in vases. We stand in line to check in and rum punch is handed out. We are also explained the layout of the resort [did I say it’s HUGE?] and given a map of said resort. When it is our turn we are told that our room is not quite ready yet even though it’s 3pm. He is very apologetic. We ask is it oceanfront with king bed? Yes. No worries then, just point us somewhere to change into our suits and we’ll hit the beach. We are escorted to the spa to change. It’s beautiful. It’s like walking into an ice cave. Wow. We change, leave our stuff in the lockers and head out to take the long walk tot the other side, the ocean side. They have an elaborate walkway across the street to the ocean side. They have designed it so it doesn’t look like a walkway, just meandering hallways full of art and flowers. Nice touch, but a long walk [you really start think about do I really need to see the concierge or can I call, etc.].
Finally making it Oceanside, we wander down to the pool bar to start our journey. The Ritz is HUGE [I know, but trust me you’ll keep repeating it too!] and it feels a little overwhelming at first. But then you see the reason you’re here… Wow. The beach is stunning, the water so clear and turquoise, sand so white.
We enjoy a couple of drinks and start to relax. We go for a stroll on the beach and head back to the bar. By now it’s 5:00pm but we’re enjoying ourselves so we’re not rushing to the other side just yet. Our group keeps coming down remarking on the beautiful rooms.
When we finally head up, we find out that our room is in fact ready and receive our keys, etc. We take the long walk back to the Oceanside, step into the elevator and discover that there is no 8th floor, just penthouse. Cool! Although, we don’t think they are much different than the others but the view is unbelievable. Our favorite spot all vacation is watching the sun set from our balcony. This is nice.
We walk down a beautiful hallway with many windows. Décor is yellow and green with artwork everywhere. We find our room. It is also yellow and green and beautiful. The bed is absolute heaven. A feather bed on top of the mattress, 2 layers of hypoallergenic down pillows with many throw pillows, a down comforter and a charming quilt. You sink into this delicious bed. There is also an oversized chair with matching pillows a desk area and a couple dressers.
The bathroom is also beautiful. Bathrobes, luxurious towels, a rain showerhead, a tub with built in pillow and book holder. The mirrors are beautiful. Every detail is perfect. Oh, and our very own beta fish in a bowl on the vanity. Nice touch.
Then there’s the balcony. It’s the perfect size with a table and two chairs and you look out over the beautiful Ritz pool, bar, beach and the ocean is staring back at you. We left the door open throughout our stay to enjoy the sound of the waves and every morning we were awakened by the lovely sound of a leaf blower….yep, every morning. Oh well, at least we didn’t need an alarm clock. It was amusing to watch a man wander aimlessly around shooting this thing at nothing. He blew more into the pool than out of the walkways. It was odd.
Room service was excellent. Our room was cleaned every morning and turned down every evening with a couple of delicious chocolates on our bed, music playing, ice in the bucket, etc. That was very nice.
Food at the Ritz. The breakfast buffet is incredible [at Seven Restaurant]. Don’t miss the caramelized plantains, heavenly. We enjoyed this every morning. The bar food was delicious and the serving trays were a nice touch [bamboo boxes]. Blue and Periwinkle are both by the pool on the lagoon side. We thoroughly enjoyed our dinner at Blue. We had multiple people waiting on us and they knew us by name. I had the best swordfish. This was our most expensive meal [$250 US for 2]. We ate inside and the décor and atmosphere was lovely, but I just love being oceanfront when by the ocean!
We did not make it to Periwinkle [staff told us dinner was family oriented with a big screen for the kids, etc.]. Others with us went for lunch and had a fantastic time. It’s not crowded at lunch [since it’s not ocean side].
Seven is poolside on the ocean side. Many people went there for dinner and lunches and loved it. We thoroughly enjoyed our breakfasts there.
We tried to order breakfast room service one morning but it never showed up so we called and canceled. They were apologetic but nothing ever came of it beyond that.
Spa at the Ritz. We had a couple’s hot stone massage. It was very nice. I followed that with a cavier eye treatment which I loved. Others in our group had facials and massages and everyone enjoyed them. It smells so good here. Ask for a sample of the perfume to enjoy. The steam room is wonderful. The whirlpool is too cool for my taste. There is also a sauna if you like that. You can help yourself to a make up tray and they have wonderful lotions for body and face for you to use. You can use the spa anytime.
The workout room is very nice. Personal tvs on the cardio equipment. Classes are fun too. Carla’s a hoot and I enjoyed her kickboxing and soca aerobics.
Calypso Grill in Westbay. Incredible. Service was slow but good if that makes sense. It was really crowded and our waitress had many tables so it was slow, but she was sweet and efficient. The atmosphere is fun and romantic with the breezes blowing through. I made my reservation well in advance but we did not get outside dining [they do that first come] but we were in a corner with all the doors open so the effect was lovely. Crab cakes were outstanding here and the toffee pudding dessert that everyone recommended was fantastic. It’s a spongy cake that soaks up the toffee and cream on the plate. Mmmm.
We paid $20 for each direction cab [ouch].
The Lobster Pot. We had reservations at Papagallo but this was the night of the bank robbery so they were searching cars heading into and out of West Bay. We switched to the Lobster Pot with many others from our group. It wasn’t outside but they had great big windows that opened out so you felt like it was outside and it was right on the water. This meal was also very good.
The Reef Grill at Royal Palms. We had a long table for 20 which I regret now because it took us 3 hours to have our meal. The servers were great, but we should have been divided by them or split at 2-3 tables instead [they walked around to all 20 people instead of having a waitress take half and another take the other half, etc.]. By the time we ended our meal, most were too tired to enjoy the music. The meal was good overall, my sea bass was delicious. But, some people did not like their meals. Crème Brulee was fantastic. I was looking forward to this night as it was our last. We did walk home on the beach which was nice; it took 20-25 minutes.
Other people went to Grand Old House and loved it. The group went to Deckers and loved it. It’s been renovated and the food was excellent. Also people I talked to said the Wharf was their favorite meal. Go figure. We were going to do the Lighthouse on night, but it was just too far.
Over the Edge Restaurant…we went here for lunch the day we hit Rum Point. It was fun [we laughed because it was the anti-Ritz in attitude…you need to order because the cook wants to go home, etc.] and the food was good, the view fantastic.
Snorkeling. We rented a car [cute convertible PT Cruiser] and headed to Rum Point. We stopped along the way at Cheeseburger Reef. It took us a few minutes to figure out best way to get in the water [there’s a little beach by Lobster Pot]. The snorkeling was awesome. It was just the 4 of us. We saw huge bar jacks, a lobster, a turtle, and many beautiful fish. The cruise ships were in that day so we were in between the shore and the ships. The little boat traffic started getting bad so we thought best to head out. Next stop was Eden’s Rock. Easier entry point [ladder] and there were more people. But it was like climbing down into a giant fish bowl. They were everywhere. Final stop before Rum Point was Smith’s Cove. This was a lovely beach area. When we arrived there was just a local family swimming. It was beautiful. There were lots of coral to view here. It was nice to just hang out also. By the time we left, it was crowded and a large tour bus full of cruise ship people was heading our way.
Stingray City. They were much bigger and friendlier than I remember from 2000. We rented a boat from Oh Boy Charters [it was ‘just ok’, we rent a boat each year and this was everyone’s least favorite, boat was not the best and the guides were not as fun as we’ve had, disappointing]. The stingrays were everywhere and they came right up to you. I’ve now done it twice so if we ever come back, I can skip it. Definitely a must do though. Oh and when we pulled up there were hundreds of people in the water, not very appealing. But we had our own little area so it was nice.
Westin. You can snorkel out just past the blue tent in front of the Westin. There were many fish and lobsters. Cool and convenient.
Other Places of Interest. Smith’s Cove. You don’t have to snorkel here to enjoy this quiet little beach. It’s tiny though so go when there are no cruise ships. Rum Point. I’m so glad we ventured out here. It was a fun quirky little place. There are pine trees on the beach! You can walk out in the water near here for a long time and be only ankle to knee deep. We saw some stingrays while walking in this water. There is also a nice stretch of beach just to walk. The wreck bar is nice for drinks. Although they take last call before 5pm, so be prepared. There was only 1 public hammock and it was occupied when we were there.
We ran out of time but would have liked to go to Ivory Kai to see the starfish. Maybe next time!
Overall it was a lovely time. The service at the Ritz was fantastic. There were lots of families so many kids [a little annoying when trying to enjoy the hot tub and their parents no where in sight]. I wonder what the Westin is like now [thought about visiting but ran out of time] as we stayed there in 2000 and loved it. I did not pay my way so I can’t say if it was worth it there. I would probably say there are many other places to stay for less that I have loved.
Not up to par for a Ritzfrom ctspeer
An Island of Problemsfrom MrBiggie
We are frequent Grand Cayman visitors but first-time Cayman Ritz Carlton visitors.
The "ONLY" reason this hotel has a snowball's chance in hell of survival is that the suites (being new and excellent) are 10,000% percent better than the other hurricane devistated properties on the island. Resultantly this hotel is able to charge simply aggregious sums (nearly $30,000 for 5 days in our case and beleive it or not over $120,000 to a large family staying in a bigger suite for the same duration) .. most of the people who pay these kinds of rates can 1. afford it and 2. do not have an alternative in a five star type property. There simply isn't another place like this to stay.
So we (they) grumble, suck-it-up and pay through the nose for simply lousy service that we sincerely hope will improve.
Management be warned. This charity will expire and "run for the hills" as soon as a viable alternative offers better service.
"Four Seasons" take note; this hotel is RAKING IT IN.
"from A TripAdvisor Member
For starters, I agree with the previous reviewer, i.e., that housekeeping/various hotel personnel had a habit of entering the room without our permission. On about 4 occasions, hotel personnel simply either walked into the room without knocking, or walked in as they were knocking on the door (without waiting for our reply).
When we expressed our great displeasure at a variety of problems, hotel management used the excuse that the hotel had just opened in December. (This is no excuse for hotel staff to just barge into a guest's room, regardless of how long the hotel has been in operation. This is a potentially serious security problem.)
Secondly, when we called the valet staff to ask them to bring our rental car around to the front lobby when we were going out to dinner, the hotel said they "lost" our rental car -- with our camera in it. The car was never found. The hotel valet from the previous evening outright lied and told the hotel that we told him to return the car to the on-site rental car agency. Again, completely untrue.
Also, the jacuzzi tubs in both the men's and ladies locker room were not functioning for two days. After discovering this, my husband and I ventured out to the outdoor poolside jacuzzi --only to find its temperature was colder than the pool.
There is another problem with the hotel's voicemail system. The only place a guest can check his/her voicemail is from the room. For example, a guest must return to his/her room to check the voicemail, which the room could be a great distance away from anywhere on the property, because the property is located on both sides of the main road. And, how does one know if one has a voicemail message?? From the gift shop... My husband and I made a purchase at the gift shop, and along with our receipt, came a printed message saying "you have voicemail." Good to know, but a major inconvenience to leave the pool area, cross the street, and walk another 5-7 minutes to the room, and back again to the pool area. (I understand that some hotels are concerned about connecting someone to voicemail when one is not in the hotel room because of security concerns, however, the hotel operator usually asks a series to questions (i.e., home address, check-in/check-out dates) to verify that the caller is indeed a guest in the room in question.)
Worst yet, was the housekeeping staff. Slow & inconsistent. (And, not enough room in this review to ennumerate their errors.)
Another inconsistency was regarding breakfast. For three of the seven mornings during our stay, a secondary/a la carte buffet breakfast was served in the lobby bar. The other four mornings, only coffee was served. I inquired about this inconsistency with a waitress and she indicated that they were discontinuing this breakfast service because "it wasn't selling well." When I asked a management team, she said that the hotel would "bring back this breakfast service the next day, but then after that, it would be discontinued, but may be brought back at some later date." This is just one example of the rampant miscommunication throughout the hotel.
Top Local Tips for Grand Cayman
Food at GC get out and explore the restaurants they're fantastic. I will list some below don't miss them. Papagallo's (Italian) The Wharf (Seafood), Grand Old House (Fine Food with Austrian Touch) Ragazzi (italian) 7prime ritz carlton (Thurs night lobster & steak high end buffet) Calypso Grill (seafood)
Westin Stay at the Westin. Huge beach and you will never have problem getting beach chairs. They also have the same services by the pool and on the beach that the Ritz does, for example, food and beverage serivice. You have to get your own beach chair, but hey, I was told to do the same thing everyday over at the Ritz. Spend the money at Rtiz properties elsewhere in the world so that you can truly enjoy their service. While in Grand Cayman, go the Westin. Overall, you get what you should be getting at the Ritz Grand Cayman, but at half the price.
Some good snorkeling just off Eden Rock Near the center of Georgetown, there is a spot called Eden Rock where the snorkeling is pretty decent. The Eden Rock dive shop will rent you equipment and/or a locker to put your stuff - they have a ladder that goes straight into the ocean. The reef is probably 30-40 yards off the beach, so you'll want your flippers.
Other names for The Ritz Carlton Grand Cayman Hotel
- seven mile beach ritz-carlton
- seven mile beach ritz
- ritz-carlton seven mile beach
- ritz seven mile beach
- ritz carlton grand cayman
- grand cayman ritz carlton
- Address: Seven Mile Beach - Grand Cayman - Cayman Islands
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