The Reef Resort Hotel

, Grand Cayman, Cayman Islands
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The Reef Resort Hotel

, Grand Cayman
1 Queens Hwy Colliers - Grand Cayman - Cayman Islands Hotel Website | | 1.345.947.0100
599 Traveller

Reviews - The Reef Resort Hotel

Historical Traveller Reviews of The Reef Resort Hotel

ll Be Back!

from A TripAdvisor Member
My wife and 15 month old son just returned from a 6 night stay at the Reef Resort, and were quite satisfied with the resort. We traveled with another family with 2 young children. We rented a 2-bedroom condo. The layout of the condo is great, very nice views of the sea, and was spotless upon our arrival. We followed the advice of others and snorkled from the Morrits dock and let the current bring us back to in front of the Reef Resort. Snorkeling was quite good, plenty of different species of fish. Staff was unfailingly polite and friendly, from the guy raking the beach to the resort manager. Everyone wished us a pleasant stay.
The Reef is a good choice for families, there are wading pools for the little guys, a pool with a volleyball net, hot tub, and another swim pool, all grouped just in front of the resort. There is also a kidney shaped pool and another hot tub at the end of the condo building. We planned on preparing most of our meals, do yourself a favor and hit Foster's Supermarket by the airport upon arrival. There are 2 grills available, grab a beer and burn your own steak. We dined at Castro's the first night, spendy but good food, service was great. Portofino's has excellent food and service.
We rented from Economy Car Rental, no problems with the vehicle and good service. The first 2 days were exceptionally windy, made for tough snorkeling, so we hit Cemetary Reef on 7 Mile Beach, were it was beautiful and the water quite calm. The 7 Mile Beach area reminded us of the Strip in Las Vegas, packed with people and bustling. Rum Point is a good choice for little people also, they enjoyed the shallow water. We chartered a sailboat (Red Baron Charters) to Stingray City for a half day, and it was the highlight of our trip. We received one note on our door inviting us to speak with someone about atimeshare, but that was it. No hassles or sales pitch.
Overall, The Reef is a good choice for those looking to relax and do some day trips around the island. Good bang for the buck in comparison to 7 Mile Beach area Condos. We'll go back.

Worth the Trip

from metwrt
My wife and I visited Grand Cayman, for the first time, during the week of March 22 and stayed at the Reef Resort. We have been to several other Caribbean islands, as well as to Bermuda, and rate Grand Cayman near the top. In general, we were very pleased at the Reef, both with the accomodations and the people. Having read another review from a couple who were there at the same time we were, who complained about the staff, I can only say that this was not our experience at all.
Front Desk, Concierge, Dive Shop, Bar/Restaurant--all were uniformly friendly. Our only problem was with the Dine Around package that had been marketed to us by the Reef before we arrived. Apart from the hotel restaurant, 2 of the 3 other participating restaurants did not understand how the package worked, and we ended up being overcharged in those cases for our meals. At one, Portofino, we were hassled by the waiter who told us that he didn't like the Dine Around. At Kaibo they refused to include the gratuity in the Dine Around (even though it was supposed to be). Rum Point had it exactly right, and their food was excellent! The wind? Yeah, OK, but anybody who uses the web should have known this when they did their research about that end of the island.
While we were disappointed that the Stingray City cruise was cancelled (3 times), we simply got in the car and went to West Bay one day and to Rum Point another; no wind and nice snorkeling. The only real negative for the Reef itself was that the water mysteriously shut off twice during our stay, both times in the morning when folks are showering, and stayed off for over an hour. The seond time was when we were getting ready to check out and go to the airport and needed to shower and wash the breakfast dishes; unnerving! Otherwise, we give the Reef high marks.

Great 2-Bdrm condos...be willing to drive around island..

from margaritaville07
We stayed in the newer 2-bdrm condo units and were very happy during our 7-day stay. Condos are very well-appointed. We brought our 3 young kids and had more than enough space (3 TVs, 2 wall-pullout beds in addition to the 2nd bedroom, great kitchen). The accomodations were excellent and there is a nice pool for the kids, however, you must be willing to drive out to the west side on the windy days. During the week that meant 2 days at seven-mile, two days at The Reef, and one day out at the Stingray City tour (from Kaibo Yacht Club), which was excellent. The outdoor hot tub was great at night to stargaze. All in all, it was a peaceful getaway. If you love the beach, either stay on the west side or drive out on windy days. The snorkeling is good anywhere(even 50 ft out underneath the pier). I would recommend Avis Car Rental as most reliable and they rent out the Jeep Liberty SUVs which are great to run around the island. We were adventurous and enjoyed driving around, if you are not, maybe an all-inclusive type resort is better for you. Best restaurants: Rum Point, Portofino, The Water's Edge(great local place on North side)...avoid Castro's, Tortuga, Kaibo...buy the Pina Colada mix at the liquor store and make your own drinks (kitchens have great blenders)....

t be returning here

from A TripAdvisor Member
What we liked - The resort was quiet and clean and had well maintained facilities. Studio rooms had good layouts with beds facing the ocean and a jacuzzi in each room. The concierge Margherita was very helpful.

Opportinuties for improvement - We spent 90 minutes each day driving to Seven Mile Beach as in two days we had exhausted all options in and around the Reef. Next time, we will stay either on Seven Mile beach or Turtle Nest Inn.

We were not informed of this upfront, but maid service is only twice a week (the only daily service is that they exchange towels and take trash out of one of the two trash cans). This led to much confusion initially. They also do not clean dishes when they clean the room.

The receptionist who checked us in and who was on duty most of the stay was incredibly rude. She spoke down to us in a condescending tone and made several references to the fact that we were 'just kids' (we are in our late twenties). We arrived at 11:30pm and she trapped us for 15 minutes with a story of how her ex-boyfriend had tried to commit suicide a few years ago by jumping from a balcony and she found it amusing. One word.. HALP!

She also made us switch rooms FOUR times as she kept booking us to rooms where another guest was to move in shortly thereafter. She never apologized for this but instead had the gall to make snide remarks each time we passed by like 'oh no - it's them again'. We tried to avoid her as much as possible but it wasn't the easiest thing when we had to meet with her each time she changed our room. I can't remember her name but she is about 5ft 2", 160lbs, a local Caymanite with light complexion, freckles, light eyes and glasses - avoid her if you can!

A side note on Andy's rent-a-car - it was much more expensive than originally advertised and we received a car with a passenger seat belt which wouldn't close.

The Reef Resort is Just OK

from A TripAdvisor Member
Never having been to the Caribean, neither my husband or I knew quite what to expect. We during PEAK season so we did get the nice weather (really windy on the Reef side of the island), nice beaches (7-Mile is a must) etc. The Reef resort turned out to be a bit disappointing, not completely it's own fault. We traveled minus our kids and found that although there is something to be said for quiet and peaceful, you also want to have something to do. We spent most of our evenings at the Morritt's taking part in their activities, spending our money there.
It's too far to drive to the other side all the time, so why not have something to do at your resort. You can only lay in the sun for so long. I hope that the Reef will continue to upgrade itself and make it more user friendly to be there.

Doubtful Return

from A TripAdvisor Member
We stayed at the Reef Resort over Christmas Break. Upon arrival we were shown our lovely condo type arrangement, and there were 2 HUGE digger-loaders directly in front of our unit actually blocking our view of the lovely sea. Unfortunately, the noise was unbearable as was the view. They were stirring up the water as well and it was impossible to snorkle or enjoy the water. We all know that resorts must undergo construction at times. The Reef Resort was getting rid of a huge lava rock bed to have more sand space. This is understandable. But, all guests staying during that time should have been contacted ! Of course, we complained and we were moved to the far end of the resort where there was no construction at that time. We were also given a price break. The staff was very friendly and the apartments very clean and very well appointed. Its a small resort with more of a family feal than a larger resort. A car is a MUST, as the location of this resort if far on the 'other' side of the island. Its a quiet region and more unspoiled. There are several local nice restaurants in the area. We took many scuba trips arranged from the hotel. Wonderful concierge service. Stingray city is a must see! Our elderly parents were with us and the resort was very handicapped accessable. Our 2 teenagers enjoyed it as well!

Good resort

from almondtan
My husband and I returned from a four night stay at the Reef Resort. We had an enjoyable time however, I would not classify this resort as a 5 star. We stayed in a studio which was a great size for the two of us. Full maid service is ONLY provided on Wednesday and Saturdays and on all other days they will take out your garbage and provide clean towels. So be prepared to make your own bed. The food at Castro's was average. We went to Portofino's which was nearby and we found the food and service to be very good. The employees at the resort were friendly, especially Elaine who was very helpful and reliable. An internet cafe and liquor store is available at the resort which was a great idea. During our stay the majority of the guests were families rather than couples or honeymooners. One thing to be aware of, is that this side of the island is EXTREMELY windy. It's windly all the time from morning to night. I could handle some wind but this was a little ridiculous. Overall, it was a good resort but nothing spectacular or exceptional. I would consider it a 3.5 star resort.

Just returned 2/20/2004

from jyro29
My family and I (wife, 3 kids-7,5 and 2/12) just returned from five very relaxing days at the Reef. We left the bitter cold of NY for the warm breezes of Grand Cayman. We woke this morning witht ehyoungets asking why we weren't at our home in Grand Cayman. That's what the Reef is like, a second home. We stayed in one of the new finished 2 bedroom condo units. There was a king sized bed with own bath and a queen sizde bed with common bath. In addition there were 2 murphy pulldowns in the living room. Two balconies, fully stocked kitchen (sans food, of course) 3 TV with satellite feed, a VCR, cd player/radio dining area, basically everything you need, and oh yeah, the beach. How can you forget the beach. The beach is cleaned every day from the sea grass that washes up. We found the beach on the right of the dock to be a little better for the kids. The sand doesn't get hot and the water is various shades of green and blue. Simply gorgeous and views thet are awesome. The staff at the Reef was very nice for the most part. Check in was very easy and we were there during busy mid winter recess.
Margherita was very helpful in setting up our Stingray City Trip, even obtaining a second boat charter since the first one was filled. Thanks Margherita, for what was probably the highlight of our trip. Elaine was super and Clive an Castro made the kids feel special. The food at the resaurant and at Castro's hideaway was good, not great. The Mahi-Mahi was excellent. Of course this is the Caymans, don't get sticker shock from the prices and don't forget that most everything is in Cayman dollars (CI). And 25 cents for every cayman dollar and you now have the US price.All in all we were very pleasantly surprised and would definately stay at the Reef on our next trip the Grand Cayman.About the Island:Turtle farm-a must see especially if you're bringing the kids- About an hours drive from the Reef. There are two sides to the farm. On the west side you can actually pick up the green sea turtles. What a treat, the east side is basically just holding tanks for the farming part.Atlantis Submarine- Wow! 100 feet below the surface on an actual sub. Not cheap, but well worth it. Word of caution, kids under 3 feet are not allowed on the subButterfly Farm-Real nice way see especially on an overcast day. Not too expensive and great for the kids. Took some really nice photos.Stingray City/Sandbar-A MUST. You cannot leave Grand Cayman without going on this adventure. The Reef provides an excellent trip. Two snorkel stops at the "AQAURIUM and the reef and of course the Stingray Sandbar-waist deep water with Rays swinning all around, brushing up to you like cats looking to be pet. You can hold' em , feed 'em and photograph them, Awesome.Food-Lil Hurleys Market is about a 10-15 minute drive from the Reef. They had everything we neede for us and the kids. You're better off making breakfast and lunch on your own as much as possible, and spend your money, and you will spend it, on dinner. We ate at the Reef's restaurant and thought it was good. We also ate at the Lighthouse and encountered our first case of sticker shock. $200 US for Grouper, Flounder and three bowls of Pasta, soft drinks and ice cream for dessert. Food is good, location is real nice, service was good, prices were not. Kind of ruined what was a good meal.Portofino Shipwreck-we'll pass on this place on our next visit.Rum Point Restaurant-We're sorry we didn't try this place sooner. We loved it. Food excellent-Sea Bass, and Shrimp and fettucine. The service was the best we encountered. There was so much on the menu that looked great, we could have eaten there every night. Definately a must.Car Rental-We rented from Andy's. Margherita booked it for us and we got a 10% discount. Thanks again. It was very easy. They were very thorough going over the car for any dents and scratches, as was I. $400 US for 5 days for a Grand VItara 7 seater. Not too bad for Cayman.You also need to opbtain a visitors driving permit for $7.50. Make sure you drive on the left. It a little confusing at first but you'll get it quick enough. As if you have a choice. Also keep an eye out for the roundabout. There are plenty in the Georgetown district. The signs are well marked though.Things to bring-Sunscreen's a must. The winds on the East end keep you cool, but the sun roast you. You don't even realize it. Aloe after sun is also a great idea. Also bring you're own snorkel equipment. The stuff they rent you stinks. An underwater camera is also a must if you plan on snorkellingI know this was a long review, but I tried to give as much info as possible. You can email me with any specifics questions

Reef Resort -Best Kept Secret

from A TripAdvisor Member
Best Kept Secrets One of the best kept secrets in the Grand Cayman Islands is The Reef Resort. When you touch down at Owen Roberts International airport you are welcomed to the sounds of calypso music played on steel drums. Renting a car will be an adventure as you prepare to drive on the left hand side of the road; however your destination is worth the 45 minute ride. On your way to the Reef Resort be sure to stop at Fosters Grocery Store and pick up staples for you visit. The winding road to the resort is filled with quaint local sights-people, shops and of course the beautiful waters of the Caribbean Sea. Once you have the luxurious yellow building in sight you have reached your destination. The Reef Resort is located on the East side of the Island where trade winds blow continuously. The staff was ever courteous and check-in was seamless. (Thanks Melissa) Be sure to say hello to an orphaned parrot named Castro who traveled all the way from Cuba during a huge storm. You will be pleasantly surprised by the cleanliness and spaciousness of your room. The rooms are appointed with all the conveniences of home. The all-tiled floor maintains easy up keep and gives cool sensation after a hot day in the sun. The king size bed is very comfortable and the kitchen is absolutely spotless. The family room area looking out toward the beach has two Murphy beds which are surprisingly comfortable too. What impressed me the most were the staff and their wish to make our stay a memorable one. When our balcony light was out a staff member came and repaired it immediately. When we inquired about dining out of the hotel, the concierge, Margherita Berardi made reservations and we were given a discount at the restaurant by just being a guest of The Reef. The hotel dining is excellent. During our stay I requested a favorite dessert and Phil Maguire, the restaurant manager and his assistant Jocelyn Remigio, had no problem following my recipe to make a family favorite -Kahl?a Cake. Thanks to all the great chefs, Robert, Henry, Tommy & Glendon. Our favorite waitress, Petra couldnt have been more welcoming then if we were home. The beach facilities were just exactly as you see them on the website. Towels are easily accessible, as are rest rooms and showers located a few feet from the beach. The pool and Jacuzzi are cleaned daily and the beach bar, fully equipped for any beverage and food you desire has great hours. Always pleasant were Leona, Doris, Sandra, Carroll and Barbara loved to see snow sometime. Snorkeling facilities and arrangements are provided in an efficient and professional manner. The resort has a small shop that sells an assortment of food supplies and boasts an Internet Caf?. Your children will never be too far from their friends. Any questions were answered politely by Hotel Director Mr. Tom McCallum, and Mr. Lawrence Haughton and Sandra Spannheimer all managers of the hotel. Finding great places for us to dine, shop or Sundays worship were easy tasks for this great hotel. As we battle the below zero temperatures and mountains of snow back home in New Jersey we current are planning our next visit. Make this your next trip---a trip of a life time.The Crowl Family

Island 5 star, resort not.

from A TripAdvisor Member
My fiance and I just returned from our 8 day visit. The Reef is definately not a 5 star resort. I'm not quite sure who rated it. Rooms were clean as the property is still fairly new, the beach was nice but not spectacular.. Maid service only came 1x/week. A car is a must, (Andy's service was poor, extremely slow, and more expensive than expected). The weather, and relaxed attitude on the island is what made this trip so perfect. The service and attitude of the staff was marginal at best, (except for Margherita), the food at Castro's was terrible (Many guests agreed), we ate there the night we arrived and never went back except for breakfast. The service is very slow, so be patient! We chose the east end for the windsurfing, and privacy. We rented equip. from Morrits, which was very old and worn out. We are still glad we chose this side of the island. Best restaurants: Rum Point, Portofino, Wharf, Crows Nest, Tree house. We were disappointed with the Lighthouse, as were others we met. We have traveled to many islands in the carribean, pacific, and polynesia, so we were prepared for the high food and liquor prices. This being a time share property, we were expecting a pitch, but not 3 notes on our door and 2 room messeges. We finally told Michael (membership services) that we had no interest in spending 15 minutes with him and to please leave us alone.
We were not impressed by him at all. I do not mean to sound so negative, but I too appreciate honest feedback. We would definately go back to Cayman, this is a beautiful island, but would not return to the Reef. We'd consider Turtles Nest Inn. If anyone has any q's email me!

Top Local Tips for Grand Cayman

Island Dining It's expensive to eat and drink on Grand Cayman. We recommend purchasing your alcohol through duty free at the airport prior to arrival and shop at the grocery store across from The Reef to cut down on costs. Basic lunch for four (four burgers and four drinks) runs approximately $100 American/$85 CI. You'll also find that most restaurants/bars automatically charge 15%-18% gratuity on the bill.

H & S Very good excellent safety

Dine At The Portofino on the East Side We had Christmas dinner there which was outstanding.

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Other names for The Reef Resort Hotel

  • reef resort grand cayman
  • reef resort
  • reef hotel grand cayman
  • Address: 1 Queens Hwy Colliers - Grand Cayman - Cayman Islands
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