The Reef Resort Hotel, Grand Cayman
Reviews - The Reef Resort Hotel
Read 599 additional reviews of The Reef Resort Hotel at TripAdvisor.
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Historical Traveller Reviews of The Reef Resort Hotel
ll Be Back!from A TripAdvisor Member
The Reef is a good choice for families, there are wading pools for the little guys, a pool with a volleyball net, hot tub, and another swim pool, all grouped just in front of the resort. There is also a kidney shaped pool and another hot tub at the end of the condo building. We planned on preparing most of our meals, do yourself a favor and hit Foster's Supermarket by the airport upon arrival. There are 2 grills available, grab a beer and burn your own steak. We dined at Castro's the first night, spendy but good food, service was great. Portofino's has excellent food and service.
We rented from Economy Car Rental, no problems with the vehicle and good service. The first 2 days were exceptionally windy, made for tough snorkeling, so we hit Cemetary Reef on 7 Mile Beach, were it was beautiful and the water quite calm. The 7 Mile Beach area reminded us of the Strip in Las Vegas, packed with people and bustling. Rum Point is a good choice for little people also, they enjoyed the shallow water. We chartered a sailboat (Red Baron Charters) to Stingray City for a half day, and it was the highlight of our trip. We received one note on our door inviting us to speak with someone about atimeshare, but that was it. No hassles or sales pitch.
Overall, The Reef is a good choice for those looking to relax and do some day trips around the island. Good bang for the buck in comparison to 7 Mile Beach area Condos. We'll go back.
Worth the Tripfrom metwrt
Front Desk, Concierge, Dive Shop, Bar/Restaurant--all were uniformly friendly. Our only problem was with the Dine Around package that had been marketed to us by the Reef before we arrived. Apart from the hotel restaurant, 2 of the 3 other participating restaurants did not understand how the package worked, and we ended up being overcharged in those cases for our meals. At one, Portofino, we were hassled by the waiter who told us that he didn't like the Dine Around. At Kaibo they refused to include the gratuity in the Dine Around (even though it was supposed to be). Rum Point had it exactly right, and their food was excellent! The wind? Yeah, OK, but anybody who uses the web should have known this when they did their research about that end of the island.
While we were disappointed that the Stingray City cruise was cancelled (3 times), we simply got in the car and went to West Bay one day and to Rum Point another; no wind and nice snorkeling. The only real negative for the Reef itself was that the water mysteriously shut off twice during our stay, both times in the morning when folks are showering, and stayed off for over an hour. The seond time was when we were getting ready to check out and go to the airport and needed to shower and wash the breakfast dishes; unnerving! Otherwise, we give the Reef high marks.
Great 2-Bdrm condos...be willing to drive around island..from margaritaville07
t be returning herefrom A TripAdvisor Member
Opportinuties for improvement - We spent 90 minutes each day driving to Seven Mile Beach as in two days we had exhausted all options in and around the Reef. Next time, we will stay either on Seven Mile beach or Turtle Nest Inn.
We were not informed of this upfront, but maid service is only twice a week (the only daily service is that they exchange towels and take trash out of one of the two trash cans). This led to much confusion initially. They also do not clean dishes when they clean the room.
The receptionist who checked us in and who was on duty most of the stay was incredibly rude. She spoke down to us in a condescending tone and made several references to the fact that we were 'just kids' (we are in our late twenties). We arrived at 11:30pm and she trapped us for 15 minutes with a story of how her ex-boyfriend had tried to commit suicide a few years ago by jumping from a balcony and she found it amusing. One word.. HALP!
She also made us switch rooms FOUR times as she kept booking us to rooms where another guest was to move in shortly thereafter. She never apologized for this but instead had the gall to make snide remarks each time we passed by like 'oh no - it's them again'. We tried to avoid her as much as possible but it wasn't the easiest thing when we had to meet with her each time she changed our room. I can't remember her name but she is about 5ft 2", 160lbs, a local Caymanite with light complexion, freckles, light eyes and glasses - avoid her if you can!
A side note on Andy's rent-a-car - it was much more expensive than originally advertised and we received a car with a passenger seat belt which wouldn't close.
The Reef Resort is Just OKfrom A TripAdvisor Member
It's too far to drive to the other side all the time, so why not have something to do at your resort. You can only lay in the sun for so long. I hope that the Reef will continue to upgrade itself and make it more user friendly to be there.
Doubtful Returnfrom A TripAdvisor Member
Good resortfrom almondtan
Just returned 2/20/2004from jyro29
Margherita was very helpful in setting up our Stingray City Trip, even obtaining a second boat charter since the first one was filled. Thanks Margherita, for what was probably the highlight of our trip. Elaine was super and Clive an Castro made the kids feel special. The food at the resaurant and at Castro's hideaway was good, not great. The Mahi-Mahi was excellent. Of course this is the Caymans, don't get sticker shock from the prices and don't forget that most everything is in Cayman dollars (CI). And 25 cents for every cayman dollar and you now have the US price.All in all we were very pleasantly surprised and would definately stay at the Reef on our next trip the Grand Cayman.About the Island:Turtle farm-a must see especially if you're bringing the kids- About an hours drive from the Reef. There are two sides to the farm. On the west side you can actually pick up the green sea turtles. What a treat, the east side is basically just holding tanks for the farming part.Atlantis Submarine- Wow! 100 feet below the surface on an actual sub. Not cheap, but well worth it. Word of caution, kids under 3 feet are not allowed on the subButterfly Farm-Real nice way see especially on an overcast day. Not too expensive and great for the kids. Took some really nice photos.Stingray City/Sandbar-A MUST. You cannot leave Grand Cayman without going on this adventure. The Reef provides an excellent trip. Two snorkel stops at the "AQAURIUM and the reef and of course the Stingray Sandbar-waist deep water with Rays swinning all around, brushing up to you like cats looking to be pet. You can hold' em , feed 'em and photograph them, Awesome.Food-Lil Hurleys Market is about a 10-15 minute drive from the Reef. They had everything we neede for us and the kids. You're better off making breakfast and lunch on your own as much as possible, and spend your money, and you will spend it, on dinner. We ate at the Reef's restaurant and thought it was good. We also ate at the Lighthouse and encountered our first case of sticker shock. $200 US for Grouper, Flounder and three bowls of Pasta, soft drinks and ice cream for dessert. Food is good, location is real nice, service was good, prices were not. Kind of ruined what was a good meal.Portofino Shipwreck-we'll pass on this place on our next visit.Rum Point Restaurant-We're sorry we didn't try this place sooner. We loved it. Food excellent-Sea Bass, and Shrimp and fettucine. The service was the best we encountered. There was so much on the menu that looked great, we could have eaten there every night. Definately a must.Car Rental-We rented from Andy's. Margherita booked it for us and we got a 10% discount. Thanks again. It was very easy. They were very thorough going over the car for any dents and scratches, as was I. $400 US for 5 days for a Grand VItara 7 seater. Not too bad for Cayman.You also need to opbtain a visitors driving permit for $7.50. Make sure you drive on the left. It a little confusing at first but you'll get it quick enough. As if you have a choice. Also keep an eye out for the roundabout. There are plenty in the Georgetown district. The signs are well marked though.Things to bring-Sunscreen's a must. The winds on the East end keep you cool, but the sun roast you. You don't even realize it. Aloe after sun is also a great idea. Also bring you're own snorkel equipment. The stuff they rent you stinks. An underwater camera is also a must if you plan on snorkellingI know this was a long review, but I tried to give as much info as possible. You can email me with any specifics questions
Reef Resort -Best Kept Secretfrom A TripAdvisor Member
Island 5 star, resort not.from A TripAdvisor Member
We were not impressed by him at all. I do not mean to sound so negative, but I too appreciate honest feedback. We would definately go back to Cayman, this is a beautiful island, but would not return to the Reef. We'd consider Turtles Nest Inn. If anyone has any q's email me!
Top Local Tips for Grand Cayman
Island Dining It's expensive to eat and drink on Grand Cayman. We recommend purchasing your alcohol through duty free at the airport prior to arrival and shop at the grocery store across from The Reef to cut down on costs. Basic lunch for four (four burgers and four drinks) runs approximately $100 American/$85 CI. You'll also find that most restaurants/bars automatically charge 15%-18% gratuity on the bill.
H & S Very good excellent safety
Dine At The Portofino on the East Side We had Christmas dinner there which was outstanding.
Other names for The Reef Resort Hotel
- reef resort grand cayman
- reef resort
- reef hotel grand cayman
- Address: 1 Queens Hwy Colliers - Grand Cayman - Cayman Islands
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