Historical Traveller Reviews of CoCo Reef Stonington Beach Hotel
from A TripAdvisor Member
Just got back from Coco on June 16. This property is beautiful, however there are some issues that should be addressed. The beds are not acceptable, the king beds are 2 twin beds taped together. The pillows are lumpy and old, and the linens are low grade. Coco Reefs is not a resort, it is a small hotel. Keeping this in mind, the staff is not very helpful, as they are still training. We really didn't get the personal service we hoped for, especially being first time visitors to Bermuda. Housekeeping doesn't have it together yet. Check in was 2 hours late, and once we got in we were missing almost every amenity possible. I had to ask at least 6 people and they were able to get things to us the next day. Our bathroom was large, but had stains on the tiles, tub and toilet. There is no entertainment at the bar, a small selection of drinks, no late night snacks served and no drink service on the beach. They also do not have twice daily housekeeping anymore or did they greet us with champagne or any type of drink.
Positives for Coco Reefs: Beautiful beachfront views, quiet and peaceful nights listening to tree frogs. The water is great for swimming. Food was good, although limited menu selections and not much atmosphere aside from the view. Room size was nice, furniture was new and wicker, and there is a small fridge (not a stocked minibar!) and a safe.
I think that this hotel will improve with time, I know it had a hard hit from the hurricane last year, and they are doing a good job with the lobby and the rooms are freshly painted. If the staff increases and is better trained, and if the beds are actually king beds and have newer pillows, then this would be the perfect "hotel" to stay at. We have never been there before, so we can't compare it to previous years, but I think we would stay somewhere else (like a resort) if we return to Bermuda. It depends what you are looking for in your vacation, this hotel doesn't have great personalized service or comfortable beds.
Disappointed in our stay aat this hotel
from A TripAdvisor Member
We checked into this hotel on June 5th for eight nights. We were expecting a top class hotel for the prices that are charged, and based on experience at other similarly priced hotels. We were very disappointed in the amenities of the hotel, and the professionalism of the staff. The rooms were something you might expect at a budget priced motel. The setting is beutiful, but the room had no pictures on the walls, a cheap mini-refrigerator on a stand, and a cheap TV next to it. The remodeled front office, bar, and restaurant are tremendously cold in decor, and have a terrible tobagan look to it, compared with what the current brochure shows. They did have bad hurricane last Fall, but this does not excuse the numerous things wrong with this hotel. We would definitely not return to this place, and that seemed to be the feeling of others we talked to. To top it all of, there were four breakins to rooms on one night when people were sleeping in them, with fairly good sums of money taken. Not at all what I had anticipated for this vacation.
t write this stuff
from A TripAdvisor Member
Well, we checked in on 6/1 and at the front desk we were told there weren't any safes in the room. Upon entering and unpacking low and behold is a working safe! After looking out onto the balcony at a beautiful beach I was struck by a large amount of duct tape underneath the king bed. Looking into this I discovered that we had 2 twin beds duct taped together! Within a few moments we opened the mini-bar to discover it was empty and remained that way during our vacation. Well, we went for a walk on the beautiful beach and then sat on chairs at Coco Reef only to discover that there is no beach service and when we get our towels, a hotel worker said, we should keep them for a few days! Next we turned on the TV and it had cable in the building but not connected to the rooms! Two days later the cable guy showed up and after 45 minutes we had cable but the picture tube was failing. Then my husband took a trip to the bar to get Pina Colada's and were told they couldn't make them because the blender hadn't arrived yet! Next we were out to dinner at the Pickled Onion and they provided us with the Hotels number so we could inquire about meeting up with our fellow vacationers. Once answered we were put on hold for 5 minutes, I then called back asked for the bar and supposedly 'spoke' to our fellow traveler. The staff and customers were curious to what my conversation was, so I repeated that our friend must be under the weather all he did was grunt 'yeah' to my inquiries. When we got back to the hotel we were informed that he never received the call and the phone never rang at the bar! We still do not know of whom we spoke. Well the list can go on and on so I'm signing off here. We hope this beautiful hotel will get it's act together soon!
Please read Raving Fans
from A TripAdvisor Member
OK. Where do I begin. Got to hotel early (10 am) and checkin time was 3 pm. We were promised an early checkin and asked for it. No. Checked in at 3 pm and found hair in our bed. Not just one but many hairs on the sheets and dead bugs in the tub. Of course, wifey did not like that. OK...they forgot to change the bed sheets. Gross! Customer always right? No..they said that sheets were changed but hair somehow got in after the change. Thats weird. Anyway, our checkin was delayed. Hotel just opened after being somewhat destroyed by last year hurricain. Talked to several employees. Most have left because they all found new jobs and did not want to return. That is too bad because people return to see familiar friendly faces. Unfortunately, the returning customers wont see any. So, most people are new and are on the far left of the learing curve. The front desk Day people are just learning. When asked about events on the island..ie buses, tours, etc..it seems like they did not know much and were very confused. Too bad because where else can the customer get this info..OK....then wanted to buy a bus pass from the front desk. They told us no..cant do..because the safe was not open..Told us to pay for the bus with a token because it was cheap anyway and then buy bus pass downtown. Cost $5..Anyway, they should have thrown this fee in since they could not open the safe. Also, should have bought us at least one drink for the inconvenience of checking in...wasted whole day.
Also, our friends cable tv didnt work for the whole vacation. No excuse for that...the front desk was informed of this problem on day one. Oh yeah..no night life. There is a bar in the front lobby but there is absolutely no entertainment..No band..not even a radio playing..so have to go outside of hotel for any entrertainment. Beach is pretty much washed away. so if you want to go into water have to walk to elbow beach. not very far. beach in front of hotel is scant and very rocky..too dangerous for me. However, notwithstanding the lack of management, the hotel is very pretty, the room was otherwise great, and the view of the ocean was tremendous.
overall, this hotel could be tremendous. The managment ( especially the front desk), should learn about customer satisfaction. I recommend the owner and his customer buy the book Raving fans. They could greatly benefit from it. By the way, if you ever visit bermuda I recommend having some rum swizzler drinks at the swizzler and stopping by Henry the 8th if you like to party late. Bermuda is beautiful.
The New Stonington Is Worth a Try!
Stonington Beach has been bought by Mr. Jeffries who owns a property in Trinadad/Tobego. It has been renamed Coco Reef Stonington and has been under going renovation since the hurricaine in the fall. We had a reservation for May 6, 2004 for 10 women to celebrate a 50th birthday. We understood the hotel was scheduled to reopen May 1, 2004 and were promised they would hold to our reservation. We were told 3 weeks prior to the trip they were not going to make their opening date. They offered us rooms at a very reduced rate. There was no functioning dining room or lobby area. The hotel was very much under construction with cement mixers, tile being laid, painting, granite counter tops being placed, the pool being filled and cleaned. Each day of our stay we saw progression towards a finished hotel. I can't say enough about the management and hotel staff. They were conscientious, friendly and eager to please. The hotel is going to be lovely once completed. A beautiful new lobby, a dining room overlooking the ocean and several buildings housing all the rooms. The beach was damaged by the hurricaine but is still wonderful. The rooms are simple with nice bathrooms. They are a good size. The sliding doors and screens are old and a little difficult to maneuver but the gorgous view makes up for the inconvenience. The rooms are freshly painted and very clean. We could not have had a better time and all of us are looking forward to going back and seeing the completion.
Beautiful Beach at Stonington
My family and I stayed at Stonington in July of 2003 (2nd trip to Bermuda) with the best part being right on Elbow beach. It is truly beautiful. The breakfast buffet was great, but dinner is very expensive (where isn't it on this island?) Everyone was friendy except one woman at the front desk. She acted as if she was being put out half the time.
Tours were fun and kept our 9 year old interested. Twice daily maid service is a plus. Whenever we needed anything, someone was there very quickly. Ask for a room away from the ice machines; even though they are on timers, the machines are very loud. Pool is small but adequate - you can meet and talk to other guests. Visting the city of Hamilton was a good time with lots of places to shop and eat...just make sure you do it all before 5:00pm when most of the shops seem to close. All in all we had a great time and would return to the Stonington.
from A TripAdvisor Member
Went there twice with my parents this year.....Great hotel...Best hotel on the island. Very helpful staff and great food. Mr. Robinson, times many, Perry, Sinclair, etc.... very very good staff...STEFAN! how could I write this and not include my favorite cook? STEFAN, "Move your @$$!", To the greatest chef on the island!I would recommend this to anyone.
Loved the Stonington
from A TripAdvisor Member
My husband and I stayed at the Stonington Beach Hotel from June 30 - July 5th of this year. It was absolutely wonderful. The beach is just beautiful. The hotel is very nice. I thought we got a great deal for what we got. We opted to just have breakfast included and the breakfast buffet was amazing. We never had dinner at the restaurant mostly because we were in town around dinner time. We did have dinner one night on the beach at the Reefs, it was wonderful. I will definitely stay at the Stonington when I return to Bermuda.
best hotel on island
I have returned to Stonington for the 5th and 6th times this year. yes.
twice in one year. I find the place to have the most exquisite view on the island. The staff led by Mr. Robinson, could not have been more friendly and the food was great. Stefan "move your @$$"- you are ok.
Stefan is the chef. The front desk clerk(miss Souza) could not be more friendly. The only negative was being told where to sit on the beach.That was quickly resolved. I would highly recommend it.
5 star location, 2-3 star staff
We arrived at Stonington Beach Hotel on Aug 17th to begin our honeymoon and were "greeted" at the front desk by a woman with a pit bull's attitude. Since the room wasn't ready and we were right off the plane, we ventured over to the hotel's restaurant, the Norwood Room, for a buffet lunch. The food was good, but not worth $85.00. Welcome to Bermuda !! We found, during our stay, that the service was mediocre, and the staff overall at Stonington was indifferent at best. In contrast, we stopped at the Fairmount Southampton a few times for drinks and a dinner, and the service was impeccable. We were treated like royalty at the Southampton. Mr. Jefferis might consider renovating some of the staff along with the property. The location of Stonington Beach Hotel, sharing Elbow Beach with the hotel by the same name, is the best in Bermuda. We visited many of the resorts and smaller hotels in Bermuda and we were pleased with our choice. Our room was clean, well equipped, a good size and had a great view of the ocean. We were a steep staircase away from one of the best beaches we've ever been on.
We rented a scooter for the week ($180) and would recommend that over standing around waiting for the overloaded buses. We had a blast on the scooter ! The views and overlooks were great. At the Stonington Beach hotel, breakfast was included, but since I opted against the MAP dinner plan, we tried restaurants for dinner around the island with little regret. We would recommend: Paw Paws ($$) in Paget, the Rib Room (top notch place)($$$) at the Southampton Princess, the Frog and Onion ($$) at the Royal Naval Dockyard. At Mickeys Bistro ($$) at the Elbow Beach Hotel, you have dinner right on Elbow Beach. An awesome setting for dinner at Mickey's. Bistro J's ($$) in Hamilton is also recommended, but stay away from The Porch in Hamilton (they should re-name it Stouffer's). Get lunch at the carryout Hickory Stick Deli ($) in Hamilton, then bring it to the city park across the street. The best part of this was getting out of the hotel and sampling the island and it's food at our own pace on the scooter. Among activities, we would recommend the "Bottom Peeper" glass bottom boat at the Hamilton city dock for snorkeling. The guys on board did a great job. Climb the 185 stairs to the top of the Gibbs Hill lighthouse, the oldest cast iron lighthouse in the world. A view i'll never forget. The lighthouse desperately needs paint, though. My wife did the "dolphin dip" (30 mins $130) at DolphinQuest in the Royal Naval dockyard and loved every minute. There are many coves and public beaches along South Road- Jobson's Cove was awesome, Horseshoe Bay is popular and crowded but beautiful. Astwood Cove was great, as was Church Bay. And again, we loved touring every part of the island on the scooter. We went end to end and most places in between. We really enjoyed our honeymoon in Bermuda. Just remember to bring your wallet, and to water the money tree well when you get back home. The Stonington Beach hotel, while it's lobby decor is stuck in a time warp from the 1960's, was a decent place to stay. It is on THE prime beach property in Bermuda. It will become a great destination once John Jefferis addresses the staff, and sinks his $10 million+ into renovations over the 2003 winter.
Top Local Tips for Paget
Whilst in Bermuda: travel, food
Taxi service is typically easy yet most expensive. They are hard to come by if going out for dinner and/or out on the town. If scooters and public transport aren't up your alley, your best bet is to befriend a cab driver, get their business card, and call them each time you need to go somewhere. Busses and ferries are very inexpensive and efficient, less so on Sundays. The routes are very simple and serve as a great way to see the island, by land or water, as well! We went to a restaurant which ranked up there with the beaches and the wreck dives - BLU restaurant, located at he Belmont golf course is wonderful. If you can make it there, don't bother with reservations inside - do yourself a favor and eat out on the deck and watch the sunset. It was really superb.
Don't go in spring
It's too cold: similar to NYC in the spring
How to get around
There are no rental cars in Bermuda. If you dont want to venture onto a scooter (roads are very narrow), the bus and ferry sytem works very well.