WARNING – Do not book this hotel if you’re expecting five star service!! Unless you pay the extra for butler service this Sandals resort just doesn’t care about its guests. We booked for 6 nights for our honeymoon and were disappointed on a daily basis. They offer a daily resort guide advising where you can eat and drink but throughout the day will change their minds – leaving you wondering why you bothered picking up the guide. We ordered breakfast in our room on 3 consecutive days before it actually turned up and when it did turn up it was wrong. We found ourselves with a romantic breakfast eating cereal out of a glass. When you complain the concierge staff are pleasant but don’t offer any solutions – they apologise for the mistakes and problems but never rectify them. During a torrential storm it took them 2 hours to find an umbrella for us (everyone else already had them!) our whole evening was ruined, as we were too late for our dinner reservation. The private offshore island wasn’t available for half of the time we were there – although there was no advance warning. A photoshoot closed it on a special day for us (my birthday) but even on the actual day when we phoned for times of the boat across to the island no one informed us it was closed – even the resort guide said it was open. After standing and waiting for the boat for more than half an hour someone came over and told us the island was closed all day. We later found out from some other guests that it opened in the afternoon – the communication between staff and guests was atrocious!! We spent half of the first day without towels for the pool or beach. We were told there was a problem with the laundry machine but no one offered a solution for us – we couldn’t go swimming for quite a few hours on our very first day and were told to simply wait until the machine was working again. I’ve highlighted just a few of the daily problems we faced and would definitely have booked somewhere else if I’d known Sandals shows so little regards for its guests and their reputation. I did send the manager a complaint letter once I’d returned from my disappointing honeymoon and was offered 3 nights free accommodation. This is useless to anyone based as far away as the UK as flights would cost a fortune so you would have to increase you stay to at least 6 nights to make it worth while -thus spending a lot more money to experience the service we should have received in the first place. The Manager didn’t care and simply stated he felt this was a fair offer.

I thought Royal Bahamian Sandals was excellent for the Room, comfort, room service, food at Goombay restaurant, and Gordons. I also enjoyed the SPA , and the beach on the Private Island, would definitely go back soon.

The staff were great, the food was great. The accomomdation in the manor block was very dated and in need of many repairs. It was clean, but falling apart. The water stank at times and also didn't work at times. The sockets were loose and felt very unsafe. There were also holes in the walls and wet carpets in our room, we expected more for what it cost us.

The hotel and it's facilities are absolutely outstanding. The staff were spot on , excellent service without being pompous. It is essential to book the restaurants well in advance. The piano bar is a great place for a stylish sing-song.The private island is also divine. The only negatives are that the beach is narrow and the resort does not offer currency exchange... their rational being that you don't need money at Sandals. Nassus itself offers great duty free shopping and is a 20 minute bus ride away. Really though there is no need to leave the resort if all you are looking for is relaxation in a perfect setting.