Submission date: 2007-10-02 - Date of Stay: July 2002
Submitted by: Luke & Darren - From: United Kingdom
Type of Traveller: Young Couple - Age Group: 26 - 30
Fanatstic views, clean & friendly
Our holiday was fanatstic. The hotel itself seemed quite quiet, all the staff were friendly, room was clean, everything worked, air conditioning was good, pool was clean and a stones throw from beach ! Our phone bill was exspensive but did not research connection fees to England (own fault).
We had no problems with this hotel at all.
Submission date: 2006-11-27 - Date of Stay: September 2006
Submitted by: Julian - From: United States
Type of Traveller: Business Traveller - Age Group: 26 - 30
Poor Customer Service!
The Nassau Beach Hotel front desk staff has poor customer service. Because of our company's convention, I had to interact with the front desk on a regular basis during my stay. I was highly disappointed how impolite, inefficient and unprofessional they were. Not to compound the fact that the facilities were nasty and unkept. Oh by the way, this is all the good stuff. When I made calls to the front desk for additional towels and request for maid service, I was told that the maid staff will get to it as soon as possible. A day had passed, so I followed up again--it was three days later that we were able to receive service.
Apparently, a meeting group of 55 people with sleeping rooms is not a big deal for this Hotel.
Submission date: 2006-07-26 - Date of Stay: May 2006
Submitted by: Bill - From: United States
Type of Traveller: Adventurer - Age Group: 51 - 60
A horrible dump!
I stayed at the Nassau Beach Hotel for one night in May 2006. The place is a horrible run-down dump. Almost everything was broken: windows, balcony door, tv remote, etc. and if it wasn’t broken, it was dirty. There were live wires protruding from the bathroom wall over the sink where a hair dryer used to be! My fishing buddy and I decided to lug all our gear up the stairs rather than to endure the stench of the elevator. And here’s the fascinating part: two months after our stay, I see a $1 charge on my credit card ???? (I paid using cash and they were NEVER authorized to use my credit card.) The hotel refuses to communicate with me about it because they apparently blocked my e-mail after my first inquiry. What really amazes me is how easily my credit card company was willing to roll over and play dead and issue me an instant credit. So, if this is a scam by the hotel, they get their $1 whether you complain or not! (Now multiply this $1 by 100,000 attempts per year.) Did you ever noti...Read more
Submission date: 2005-08-24 - Date of Stay: August 2005
Submitted by: Aline - From: United States
Type of Traveller: Family Traveller - Age Group: 31 - 40
Disappointed from new york
I stayed at nassau beach hotel on 8/16-8/20/05 and was not happy with services.Our room smelled like wood smoke, lack of running cold water in sink and shower, very poor patio view with missing light fixture and furniture. Unfriendly and inattantive staffs. Will not return to this hotel, thank God for the Wyndam next door.
