Hilton British Colonial Nassau Hotel

, Nassau, Bahamas
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Hilton British Colonial Nassau Hotel

4 star

Rooms: 291

1 Bay Street - Nassau - Bahamas Hotel Website | | 242 322 3301
725 Traveller

Reviews - Hilton British Colonial Nassau Hotel

Absolutely the worst service ever!
Submitted by: Caroline Neale in 15/10/07
  • Age Group: 31 - 40
  • From: Cayman Islands
  • Traveller type: Business Traveller
I haven't even gotten as far as staying at the Hilton, and given the lack of service I have encountered in trying to obtain a booking for a conference over the past week I will NEVER stay there, I would rather camp out in an old shore washed boat than stay in this hotel!
1. I e-mailed the reservations manager Lashonna Dean on Monday 8 October with a reservation request and tagged the e-mail with a read response and got none.
2. On tuesday I called the reservations line provided in the conference booking form and was told that they couldn't take my reservation over that line.
3. On Wednesday I again e-mail Lashonna Dean and tagged the e-mail for a read response and got none. I subequently faxed a reservation form to the fax number provided on the form and got no response.
4. on thursday I called the reservations line again and asked for the hotel when they re-iterated that they could not take my reservation, the hotel could not get me through to reservations.
5. Today, Friday I again e-mailed Lashonna Dean and tagged the e-mail for a read response, got no response, and no 'out of office' message explaining, what a further call to the hotel revealed, that today is a public holiday in the bahamas and that reservations is closed. The hotel kept me on hold for 11 minutes and 45 seconds before cutting me off, I called back and asked to speak with someone and was on hold for 17 minutes, I then asked to speak to the manager, Sabrina Kelly and was placed on hold for a further 27 minutes 32 seconds and was told that she ws dealing with a guest with a very serious problem, but that there were no rooms available in the block booking for that conference and that someone would need to call me back.
Unfortunately, the member of staff I am making this booking for needs to stay at this hotel for the conference, otherwise I would not bother. As it is, I am going to request that the member of staff make alternate arrangements because I have absolutely no faith in the quality of her stay given the difficulty I am having in simply trying to make a reservation.
Absolutely shocking customer service.

Historical Traveller Reviews of Hilton British Colonial Nassau Hotel

Clean, calm and relaxing

from SuzyB
Our entire family just got back from a 5 night stay at the Hilton. We had such a good time. Rooms where clean, service was good and the beach was WAY better than I expected. The food at the hotel was great. We especially liked the outdoor restaurant, with service right to your chaise on the beach! This is not a resort, but a hotel! Don't expect people running around. The executive lounge on the 6th floor is awesome. If we go back to Bahamas, I will stay here. If you are looking for lineups, tons of people and "Vegas meets Disney" go to Atlantis, but if you want a relaxing good time this is the place to stay!

horrific roaches, unhappy staff

from A TripAdvisor Member
While the hotel itself has been wonderfully renovated, roaches prevailed in my room...food was HORRIBLE and the overall attitude of the staff, (especially the management) was indifferrent, bordering on rude. Nassau closes at sunset. We will not return.

A pleasant surprise...

from emotionalbutterfly
I ended up at the British Colonial Hilton after deciding to take a gamble and use hotwire.com I paid $80 per night for a standard room.
Reading the reviews helped to prepare me. I knew to expect another $100 in taxes. However, I must say that the hotel is absolutely beautiful.
The personnel were extremely polite. Once you get over how small the rooms are (that takes some getting used to...), things go a lot better.
I had to call maintenance for 3 small things (such as operating the inroom safe, fixing the shower head that I broke and fixing the remote control). Each time, they arrived within 15minutes. The hotel is located in a prime area for shopping and easy access to tours. The negative side: the mattresses were too firm for my liking. That was my only complaint that relates to the hotel itself. The country itself was interesting. Paradise Island and Nassau are better places to stay(rather than Cable Beach) if you don't plan on renting a car. The zoo is beautiful and fun. The outer islands were especially beautiful.
I definitely would go back but would probably stay on Eleuthra or one of the outher out islands. The bottom line: the hotel taxes are not exclusive to the hilton, they are everywhere. Most places, the people move at a slow pace. I felt a lot safer than I anticipated. And never, ever pay full price at the straw market.

Vacations at British Colonial

from A TripAdvisor Member
Hello Everyone...my family and I have travelled to the Bahamas for several years and have always stayed at the British Colonial. We have experienced all the management/owner changes and have always come back.
Staff has been nothing less than professional, friendly, courteous and repeatedly gone out of the way to see that we enjoyed our trip. I have seen this done to many hotel guests, not only ourselves. In addition to the above, the hotel is so conveniently located to our needs and the accomodations and what the hotel offers is extremely satisfactorily to us. Now we have not travelled to Nassau since the Hilton now owns it, however, once we get our finances together again, we will be back and WILL stay at the BC as we nicknamed it. We have to see what changes have occurred and we have been following up on the changes via the internet.. :-) I would highly advise visitors to try the BC. Thanks.

Great place!

from A TripAdvisor Member
Just came back from a great trip to Nassau! (Oct. 18-25).

Location: downtown Nassau. Eveything is close, including the Straw market, restaurants, the beach, jewerly stores, and Paradise Island (which is overrated in my opinion/ 20 minutes cab ride).

The rooms: small, but very clean, with beautiful bathrooms. No insects.
We had a corner room, which was a little bigger than a regular room.

Hotel clientele: Business people, families, couples.

The beach: small, white sand, well maintained, good service. Downside: cruise ships and boats. However, water is clear and clean.

Service: Great. Always someone to help you if you need it. No harrasment from tour companies or timeshare people.

We just had a great time there, and would recommend it to any one!

Well worth it

from A TripAdvisor Member
The suite was very nice, I got a $ 450 a nigth room for $200 plus taxes. stayed on the 6th floor and paid the $25 per night for the use or the excutive lounge (that is a must and is well worth it). they have breakfest, snacks durning the day and drinks in the evening including Beer, Wine and Mixed Drinks.

Its a very nice hotel and I would stay their again. I had a reservation at South Ocean Beach & Resort (see my review) and stayed at the Hilton insrtead.

I had no reservation at the Hilton and I think thats why I got such a good rate.

Great Place

from chad57
THe resort was beautiful. Our on private beach, with every thing close to by. I would definitely go again if having the opportunity. Have fun:)

Bad experience

from sunslave
We were first of all impressed with this hotel,it has a lovely grand foyer,nice feeling, small but clean rooms, a small but private yet clean beach, anice pool and mostly friendly staff,except for 1 thing - we paid for executive service where we were suppose to get included, breakfast and use of the executive lounge for drinks/cocktails and hors-d'oeuvre, well we were there for a 4 day weekend and there was a sign posted that the lounge would be closed Sat and Sun. and to go to front desk for breakfast voucher, well what about our cocktails and snacks? when we asked at the front desk, we asked to talk to the duty mgr who was a guy, quite nice except his boss who also got involved was a very unpleasant person and wouldn't do anything to compensate us for what we thought was an inconvience, even a voucher for a free drink or 2 would have been nice or they could have offered to send a bottle of wine to our room but oh no, Miss personality was very dissagreable and wouldn't help us at all, as a matter of fact we were so put off that it put a sour taste on our entire vaccation and tho this was our 4th trip to Nassau, it'll probably be our last due to her!

An honest review over Labor Day weekend

from A TripAdvisor Member
The first thing that I noticed about the British Colonial Hilton was the exceptional staff service. Everyone in the hotel went completely out of their way to keep their guests happy while staying at the Hilton. In fact on one evening, my girlfriend and I were craving some kind of dessert and the restaurant was more than happy to serve us despite the fact that they were on the verge of closing. Now I will say that the rooms are small, but as other people have stated, the bathrooms are very spacious and nicely done. You have to remember that this hotel is over 100 years old and that rooms were not large and spacious back then. The beach is small and you do have a view of the cruise ships coming in, yet the water seemed very clean and I never noticed any forms of oil or gasoline in the bay. The hotel is right in the middle of Nassau which has its good and bad points. The food, no matter where you go, is going to be expensive. But I do recommend going to the little deli that is just across the street from McDonalds. We found that the owners were extremely friendly and we bought a 2 sandwiches, chips and two drinks for about $12 US. Just about the same as to what you would pay for Subway. If you eat at Senor Frogs which is just next door, then you can expect to drop about $40-$50 which I found a little too pricey. The Hilton is a very beautiful hotel that has its good and bad points. I personally think that you get more bang for your buck there as opposed to staying at a place like Atlantis which is much more expensive. We had a fantastic time in the Bahamas and look forward to visiting again sometime soon!


from A TripAdvisor Member
The Hilton was a disappointment for service and ammenities. I don't quite understand why for $180.00 room the still charge you $3.50 per person for maid service everyday. In addition, the maids didn't clean any better than my 13 year old. I was just disappointed in the hotel especially after coming over from a remote island after a week.

Top Local Tips for Nassau

Dining is overrated & expensive The recommended restaurants such the fish fry and Senor Frogs are both only ok and way overpriced.

Taxi or Public Transportation? Use public transportation. The jitney bus is easy and inexpensive. The taxis are very expensive and if you'r there for a week they will break you!

Beware of the taxi's Taxi fares are clearly posted outside of hotels and the airport. What they do not tell you is that, there are extra costs for more than 2 people as well as extra costs for luggage and weight of suitcases. Rip off! Most always tell you no problem for airconditioning and when they get on the road.. suddenly.. their aircondioner isn't working. We have learned the hard way. Tip: set a price and make sure the air is working BEFORE you get into the taxi.


Other names for Hilton British Colonial Nassau Hotel

  • nassau hilton
  • hilton nassau
  • hilton hotel nassau
  • british colonial hilton nassau
  • british colonial hilton
  • Address: 1 Bay Street - Nassau - Bahamas
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