Hilton British Colonial Nassau Hotel, Nassau, Bahamas

Explore Nassau

 

Popular Travel Destinations

Recently Reviewed Hotels Around Nassau

Hilton British Colonial Nassau Hotel, Nassau

Traveller Reviews

Rating

1.0/10
Hilton British Colonial Nassau More Photos

Official Contact Details - Hilton British Colonial Nassau Hotel

  • Address: 1 Bay Street - Nassau - Bahamas
  • Phone: 242 322 3301
  • Email:
  • URL: http://www.hilton.com/
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 291
Hotel Photos See Hotel on Map Amenities

"I haven't even gotten as far as staying at the Hilton, and given the lack of service I have..."

See All Reviews

Check Current Prices & Availability

dd/mm/yyyy dd/mm/yyyy
Check Availability
Please turn off your browser's pop-up blockers to see all offers

Reviews - Hilton British Colonial Nassau Hotel

1 review (Showing 1 - 1)
Review this Hotel

Rating:

1/10
Absolutely the worst service ever!
Submitted by: Caroline Neale in 10/15/07
  • Age Group: 31 - 40
  • From: Cayman Islands
  • Traveller type: Business Traveller
I haven't even gotten as far as staying at the Hilton, and given the lack of service I have encountered in trying to obtain a booking for a conference over the past week I will NEVER stay there, I would rather camp out in an old shore washed boat than stay in this hotel! 1. I e-mailed the reservations manager Lashonna Dean on Monday 8 October with a reservation request and tagged the e-mail with a read response and got none. 2. On tuesday I called the reservations line provided in the conference booking form and was told that they couldn't take my reservation over that line. 3. On Wednesday I again e-mail Lashonna Dean and tagged the e-mail for a read response and got none. I subequently faxed a reservation form to the fax number provided on the form and got no response. 4. on thursday I called the reservations line again and asked for the hotel when they re-iterated that they could not take my reservation, the hotel could not get me through to reservations. 5. Today, Friday I again e-mailed Lashonna Dean and tagged the e-mail for a read response, got no response, and no 'out of office' message explaining, what a further call to the hotel revealed, that today is a public holiday in the bahamas and that reservations is closed. The hotel kept me on hold for 11 minutes and 45 seconds before cutting me off, I called back and asked to speak with someone and was on hold for 17 minutes, I then asked to speak to the manager, Sabrina Kelly and was placed on hold for a further 27 minutes 32 seconds and was told that she ws dealing with a guest with a very serious problem, but that there were no rooms available in the block booking for that conference and that someone would need to call me back. Unfortunately, the member of staff I am making this booking for needs to stay at this hotel for the conference, otherwise I would not bother. As it is, I am going to request that the member of staff make alternate arrangements because I have absolutely no faith in the quality of her stay given the difficulty I am having in simply trying to make a reservation. Absolutely shocking customer service.
 
Was this review helpful? Yes - No
Check Rates and Availability for the Hilton British Colonial Nassau
Hotel Photos See Hotel on Map

Want to see more hotels? View all hotels in Nassau

(hotels)loading

Thank you for your review of the Hilton British Colonial Nassau Hotel

We will review your submission shortly. If it meets our review guidelines, we will publish it to the site.

Booking inquiries or messages meant for the staff of this property will NOT be forwarded through this form.

When we approve the review, we will send you an email.

Please note that we will publish only your firstname and no other personally identifiable information (including your family name or email address).

Review & Rate the Hilton British Colonial Nassau Hotel

Have you stayed at this accommodation? Share your experience by reviewing this property's rooms, location, amenities, and services.

Booking inquiries or messages meant for the staff of this property will NOT be forwarded through this form.

Fields with an * are required. Errors will be indicated in red

already a member ? (Won't be published)
Forgot password ?
(ex: Great Service & Staff!)
(As a reminder, you can review the price, location, rooms, restaurants, bars, staff, services)

Too many UPPERCASE letters

TravelLibrary does not publish reviews that are written with too many capital letters. Please use the button below to convert it to Title Case or edit your review yourself.

Photos

Do you have any photos your fellow travellers might be interested in ?

[x] Click on any uploaded picture to remove it.

NOTE: If you represent the management of this property and would like to respond to a review, please use the management response form.


Close

Forgot Password

Enter your username and we will email you your password.

(hotels)loading