The Westin Resort Hotel

, Palm Beach, Aruba
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The Westin Resort Hotel

, Palm Beach
J E Irausquin Blvd 77 - Palm Beach - Aruba 586-4466
1189 Traveller

Reviews - The Westin Resort Hotel

Historical Traveller Reviews of The Westin Resort Hotel

Great Stay!

from dog_earer
We stayed at the Westin about a month ago for 7 nights and 8 days. We had stayed at this resort last year when it was a Wyndham and, based on some of the reviews after it transitioned to a Westin, we were a bit skeptical to stay at the hotel again. Nevertheless, we stayed at the Westin and I must say, we did not regret our decision.
First and foremost, the staff was amazing-- most of the front desk and grounds staff were the same as last year. They accomodated each of our requests-- we were given an even numbered room as we requested (the even numbered rooms face the pool/ocean, as opposed to the odd numbered rooms, which face the new Riu construction), and the following night we were even upgraded to an ocean view suite once my boyfriend told the staff he was planning on proposing! (He did propose and I said yes. :) ) The manager, Rob Thomas, even sent us a bottle of champagne, strawberries and chocolate to wish us well!
As for the rooms-- the two we stayed in were completely renovated-- new Westin beds (THE BEST!!!), new rugs, new furniture, new TV. I noticed they were still renovating other floors and that they were adding finishing touches to the rooms on our floor (new lamps, new chairs) but this didn't bother us one bit. In fact, the staff was incredibly apologetic about the new items being in the hallway-- I heard "Sorry for the mess" (and it wasn't a mess, just lamps or chairs lined up) each time I left my room.
The grounds seemed the same to us as the year before--same birds, same pool, same sitting area. The hot tubs were being renovated but it wasn't noisy enough to distract from our relaxation.
A point that should be clarified: the Westin charges $30/day to reserve a hut a day in advance. If you get up in the morning and wait on line, you are able to get any hut that hasn't been reserved (and there were hardly any huts reserved when we were there.) I would suggest a hut on the left side (huts 1-7?), as it was less windy down there. The huts on the front row in the middle tended to be quite windy and the huts on the other end seemed noiser due to the Riu construction. The towel hut lady was incredibly nice-- she even automatically reserved the hut we liked so much (3, I think) the last few days because the hotel was relatively quiet!! What a nice surprise-- to come downstairs a little later one morning and see my name up on the board for hut 3!!
Are the Westin grounds as beautiful as the Radisson or the Hyatt? No. The Westin grounds are really pretty but far more basic-- less landscaping, less grounds to meander, etc...Still, the rooms are newly renovated at the Westin (with the fabulous beds), the hotel itself is quite nice, and the beach at the Westin is just as beautiful as the beach at the other resorts, just a bit smaller. Considering the price difference between the Westin and the Hyatt, I would not hesitate to book the Westin again for our next trip to Aruba.
Our only complaint throughout our entire stay had nothing to do with the Westin-- the water was strangely chilly. The towel hut girl said many people were commenting on the chilly water and that she had noticed new weather patterns on the island over the last few years (different windy seasons, cooler water temperatures) but again that had nothing to do with the Westin.
IMHO, the Westin is the best value on Palm Beach. Enjoy!

Westin Aruba is worst in Aruba!!!

from Steve08221965
No bellman present to take luggage from taxi - had to unload ourselves.
30 minute wait to check-in at Starwood Platinum/Gold registration area.
No bellman to take luggage to room.
Missing items in room. This included desk chair and desk lamp, alarm clock, robe. We did receive alarm clock on day 2.
Remote control never worked properly. Was supposed to be replaced or fixed - called 4 times to no avail.
Safe never worked properly. Called several times - inoperable our entire stay.
Hot water knob in shower broken. Fixed later on day 2.
Had to wait 20 minutes for towels at pool hut on day 2 and day 3.
No bottled water in the room. Sink water was about 80 degrees.
No turn-down service 3 days in a row!!! Room was vacated by 6:30 pm every evening with sign left on door for maid to make up room. Front desk manager actually delivered us clean towels at 11:00pm one evening.
No service at pool. Only asked by a waitress one time in seven days if we wanted a drink. Service absolutely non-existent..
Overflowing toilets for seven straight days at pool bathrooms (men's and ladies).
Horrendous service at breakfast buffet. This included numerous waits of 20 minutes-plus to be seated. (A hotel guest actually assumed the role of maitre d' one day and seated guests as the staff seemed clueless) In addition, the buffet was never stocked with enough food for the number of people attempting to eat. In addition, wait staff actually questioned my 5 year old daughter's age several days as they wanted to charge her as a child (6-12 years old)...told them we'd get her passport.)
Concierge never left messages (as promised!) on dinner confirmation. This situation occurred twice.
"Service Express" went unanswered numerous times. Any answered calls had to be transferred to another number as "service express" could not take handle the simplest of requests.
Room service on 12/28 brought sour milk.
Upon review of my bill, noticed I was charged approximately $85.00 every day for under the line item of "room chrg SPG awards" plus taxes . When I inquired as to this charge, front desk said it was a system error and took the charges off the bill. What if I did not inquire????
No doorman available to load bags into taxi - had to load ourselves.

In addition to these specific complaints, we found the staff to be very unfriendly and unhelpful and completely counter to my Westin experiences. We did however, find a few employees that either helped us with one of our many issues or offered well-above average service. These people included: Franz Sydow, Chida (front desk manager), Jo Jo (pool bar), Jesus (pool area) and Jean (pool area).

This was the worst Starwood property I have ever stayed at and an embarrassment to the Westin brand.

Worst service for this price EVER

from jjchester23
I am a very frequent traveler, and a very frequent Westin guest. While the rooms were definitely nice (Westin bed), decent bathroom, the service was the worst I've ever experienced at a hotel of this cost (or even half of the cost).

The problem is two-fold: (1) inept service, (2) horrible attitude. I'll spare you the detail of all the stuff that went wrong and the absolute black hole that is the staff, but suffice it to say that the only way to enjoy my trip was to ensure that I spoke to no one on the staff (my wife took over) and requested nothing.

In terms of it being a Westin, it's a Westin in name only. Sure, they have all HEavenly Bed, but the staff is exactly the same staff when it was a Wyndham. As one of the staff pointed out, the only difference is who signs their paycheck.

If you want to go to Aruba (great weather, nice beach, awesome food), stay in the Hyatt if you want to stay in one of the high-rise hotels.



from arcangelo
Before arriving for our vacation from February 17th to 24th I read all the reviews from tripadvisor. I have to say that I am glad I did not listen to all the negative ones because this hotel is awesome. Here are some of highlights that was not mentioned by others:

1) All newly remodeled rooms with "heavenly beds and flat screen tvs"

2) Very friendly greeting from the bell man to the front desk. Everyone was very friendly in the service staff.

3) Delicious food in every restaurant. ( I highly recommend you pay for the ALL INCLUSIVE upgrade for $130 pp per day, because it saves you on the 15% fee they charge you for every item you buy at the bar or restaurants.

4) All brand new wooden chairs with coushins around the pool area making it very elegant.

5) If you have children its a perfect set up because everything surrounds the pool and you can watch your children which having to worry about them.

6) Convenient bar and restaurant right by the pool along with HUTS to help with shading.

7) Mid afternoon they walk around the pool offering FREE frozen fruit on a stick which is very refreshing and a nice added touch.

8) Many huts on the beach, if you want to reserve a spot is free, all you have to do is wait in a short line in the morning when the booth opens. Or if you prefer not to wait you can pay ahead of time $30 a day to reserve one.

9) Casino on the lobby floor is very easy to get around and lots of fun!

10) Many restaurants and variety to choose from including chinese, japanese, italian, and steak and seafood along with OUTDOOR BBQ pit for snacks.

We travel to many high end resorts around the world, and we would go back to this one in a minute. I have attached photos of the view from the room we stayed in which was room 1201. This was on the side of the building that had the constrcution of the new hotel next door which was not loud or bothersome at all.

If you have any other questions you can email me directly at or you can call me at 716-553-4275. I wish I was able to talk to someone before I traveled there this is why I am giving my number.

Hope you enjoy!

fabulous time at the Westin Aruba Resort

from paisley4334
Just back from the Westin Aruba and feel this hotel exceeded my expectations. I travel frequently for work and consider myself a hotel snob. The past reviews on this site had me reconsidering my vacation plans, however since I am a loyal Starwood Preferred Guest, knew that Westin would not let me down. This is my 3rd trip to Aruba having stayed at the Hyatt and Paradise Beach Villas in the past.

Room: Based on tips from this board, I upgraded to an ocean view room .We stayed in room # 1416 with a view of the pool and ocean. My husband and I sat out on our balcony every day and watched the sunset. Heavenly bed, flat screen tv, granite counter top in bathroom, all were what we expect from Westin.

Beach: The best beach on the strip! It was well maintained and the water was as clear as could be. We rented a palapa for the week for $30 per day, that included cold water and fruit. This beat getting up early each day to stand on line, and our chairs were all set up for us the way we like. We never went into the pool since the ocean was so wonderful. The wind keeps you from getting too hot, but ordering lunch on the beach is better in theory unless you like your food nice and sandy. never a problem getting clean beach towels like at some other resorts

Restaurants: We loved Pago Pago for dinner. They serve steak and seafood and the service is excellent.

The Terrace serves sandwiches and salads and was also very good. There is an ice cream parlor in the hotel and the free coffee in the lower lobby is very good. tip- the bottled water in the gift shop is less expensive then the outside bar and the mini bar.

Food in the Caribbean is never cheap, but there are some restaurants off property that are good and provide value. But there is something to be said for convenience. Salt and Pepper down the road is a nice find and they serve a lovely breakfast.

Gym: Reebock fitness center at the Westin is excellent. new machines, lots of windows, staff, etc.(Hope they will consider adding Yoga in the future.) They offer pool aerobics daily.

Spa: lovely spa with plenty of services to chose from.

Golf: Tierra Del Sol is just 10 minutes drive and is a great course. Stay and have lunch here since it is a nice setting and the food is very good.

Casino: nicer than your typical carribean casino and the dealers were quite personable. met interesting people of all ages at the black jack table.

Staff: I am shocked at the past reviews of the staff since I found everyone from the front desk, to the beach staff warm and welcoming and extremely helpful. The GM Rob Smith could not be nicer. The hotel is going through a transition from Wyndham to Westin, however they have done an outstanding job. I can not wait to go back!

Not quite yet a Westin

from babybabyNewYork
We enjoyed our stay at the Westin but were not blown away by the hotel. Based on comments on this site, I had called ahead of time and ensured a room on the opposite side of the construction - so the room overall was nice, especially the heavenly bed. However, little things were still not "Westin-esque". The hot/cold water knobs in the shower were backwards, the balcony door wouldn't lock, it was a crap shoot daily to see what housekeeping would leave fresh, and the pool and outdoor bar were somewhat lackluster.

However, the ocean is AMAZING. My advice would be to sit by the pool all day where there is shade if needed (instead of paying for beach huts) and then just walk over to the beach when in need of a dip. Best ocean water I've ever been in.

Food on the property was fine but nothing special considering the price. Better restaurants are within walking distance down the strip of high rise hotels or a fairly cheap cab ride ($10-13). Drinks were also small and expensive on property served by less than cheerful bartenders. The casino was Caribbean quality and the dealers lacked personality. In fact, the only service people that we met who were actually nice were the concierge folks and porters.

A nice vacation overall because Aruba is gorgeous, but I wouldn't necessarily do Westin again without a deal.

Pretty awesome!

from Me007
We stayed at the Westin in St John which was pretty nice so we thought Aruba Westin would be just as good. We were right! THe hotel staff was very helpful, from helping us with resturant reservations to directions to various attractions. The grounds are well kept and there is lots of security at night (Remember the American girl who vanished?). The resturants in the hotel are all nice but Blossoms, a Japanese rest., is amazing. Best sushi I've had in awhile! The pool is not deeper than 4 feet but still nice. Lizards everywhere! They have parrots all over the grounds. The prices of certain items in the gift shop was a little much ($7 for peanuts?) but no big deal. You have to pay to get onlne which can be expensive too so don't type for long! 2 things: the roads are poorly labeled so expect to get lost (Its ok, the island is 6 miles wide; how far can you go?) and check out Texas de Brazil, a Brazilian resturant down the street that has the best service I've ever had at any resturant in my entire life (and the food is great too!).

Wonderful at the Westin

from K.Main
We stayed at the Westin for seven days with an all inclusive package and oceanview.The room was newly furnished and on the even side of the hotel 17th floor with a pool & oceanview excellent!!! The trick is to email them before hand and request the even side to avoid looking at the construction on the odd side of the hoel next door.The food was excellent at all the restaurants and my wife and i enjoyed our 10th anniversary while we were there and the front desk sent a bottle of champagne to our room free of charge on our anniversary....nice touch!We ordered room service breakfast pretty much daily and enjoyed the breakfast (which always showed up on time) on our balcony looking out at the ocean.All in all an excellent time and excellent service.I would stay at the Westin again in a minute and realy can not beleive all the negative reviews i have read.Hint....they are starting lobby rennovations after school vacation so there will be some construction comming soon.

Not to Westin Standards

from Boston37
The Westin Aruba does not live up to its name as a Westin. We booked the hotel through the Westin Hotel Website, as we had never been to Aruba before. We assumed the hotel would fit the bill of other Westin hotels we have stayed in, but this was not the case. The lobby sets you right off, as its decor is less than desirable. The room was okay, but the pool area was nothing to be desired. The beach was nice, except you had to be there by 8AM to get a hut that they charged you $30 per day. Luckily, we did stay on the non-construction side of the hotel, so we didn't have the problem that some others did.
We ate mostly off the property. The Japanese place was okay in the hotel.

Overall, I would not come back to the Westin, but would stay at the Hyatt a few doors down. The Hyatt displays what the Westin should be like.

We did get one free night, as we did tell the manager that it didn't compare to other Westins. His response was that "they met the minimum requirements of a Westin."

Room With A View

from TriathleteToronto
I just got back from my stay at the Westin Aruba, leaving on February 10th. I rely heavily upon the TripAdvisor reviews, and felt that I had to contribute. We had a very nice time, and enjoyed the expansive pool area and service. The Westin furnishings, bedding and linens are excellent. The issue that I want to address is the type of room.

The room "Oceanview with balcony" is not as nice as the "Oceanview" which confuses many. The hotel is slighlty tilted on the beach, affording one side with a full oceanview. These rooms all have balconies, and are called "oceanview". The other side has a partial view of the ocean, and have balconies, and are called "oceanview with balcony". The problem is that these rooms now look upon a construction site of an adjacent hotel. So the view of the ocean is really "partial" and there is an added noise factor. The noise was not very intrusive, however, as they are working on the finishing touches to the hotel. There were many unhappy travellers at the reception desk upon check in.

As a result of reading reviews on this site, I upgraded to an oceanview room before I left, but the room was not available upon arrival, and it was not clear when one would become available. I was able to upgrade to a junior suite with both balconies and both views, and it was worth the added cost of $100 per day.

Here is my suggestion for the Westin. Change the name of the oceanview with balcony to "Partial oceanview". Charge significantly less for this room. Those people who do not spend much time in their rooms would welcome this option. It is called price discrimmination.

Once again, I enjoyed my trip very much, and the weather was great. The Westin has a nice spot, and as they have just taken over this hotel, no doubt there will be improvements in the future.

Top Local Tips for Palm Beach

Shopping in Downtown... Jewelry Go to gold Palace ask for KP ... Ask him about his 75 books of very hapy customers over the last 20 years.. You won't be disapointed

A couple of great eating options that are wallet friendly Casa Tua has great thin crust pizza for $11-15 each two to three will feed a family of four. Linda's Pancakes has the best pancake I every had. Try their apple bacon. WOW. And Tulip in the low rise area has a really nice burger for under $9.

Oranjestad It was fun to go into Oranjestad and walk around. The city isn't clean or particuarly great but you have the high end shop- Louis Vuitton, Gucci and you have all the touristy silly things as well.


Other names for The Westin Resort Hotel

  • wyndham aruba
  • westin palm/eagle beach
  • westin palm eagle beach
  • westin hotel aruba
  • westin aruba resort
  • westin aruba
  • palm/eagle beach westin
  • Address: J E Irausquin Blvd 77 - Palm Beach - Aruba
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