Sheraton Saigon Hotel & Towers, Ho Chi Minh
Reviews - Sheraton Saigon Hotel & Towers
Read 464 additional reviews of Sheraton Saigon Hotel & Towers at TripAdvisor.
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Historical Traveller Reviews of Sheraton Saigon Hotel & Towers
Excellent Hotelfrom A TripAdvisor Member
If you have planned to stay at the Sheraton on your trip to Saigon, look forward to it because you have chosen a great hotel!
Fabulous Pool!from Burbs
Breakthrough Servicefrom Hamilton6
The real show stopper, however, was the breakthrough service we received. Here’s an example:
We have a particular interest in local, handmade musical instruments. We were frustrated at being unable to locate sources in Ho Chi Minh City. We mentioned it to the guys in the Executive Lounge. They made some calls, located a high-quality maker, called him to be sure he was open, and obtained prices. They wrote down all the information, and off I went in a taxi to his shop. I purchased two beautiful instruments. When I returned and showed them what I=d gotten, they noticed that I had not received the picks and accessories that usually accompany them. Within 30 minutes, they somehow retrieved them from the shop and gave them to me. Amazing. The problem then became shipping the instruments home. It was a Sunday and we were leaving at 5 am on Monday. One of the lobby bell staff arranged (with no small effort) for a Sunday pick-up by DHL and he (and later one of the managers) stayed with me during the entire painful process of arranging and paying for the shipping.
Sorry to go on about this, and sorry for the delay in the posting (we just joined TA). Hopefully this extraordinary level of service still pertains.
We recommend this property highly and without condition.
Spotty Servicefrom N0nnapn
However, I was unhappy with the concierge and the bellboys who were outside the hotel. Part of the orientation given us by our Vietnamese hosts was that the best taxi to get would be the Vina Taxi -- and never ride the Saigon Tourist taxis waiting in the hotel driveway. And yes, the bellboys and even the concierge always tried to get us to ride the Saigon Tourist taxi -- we did, once and the driver never used his meter and charged us 30,000 for what was normally a 12,000 taxi ride.
I think that since hotel guests are already paying Sheraton Saigon top dollar (USD165 per night) for accommodations, we are entitled to be protected from these types of tricksters. After all, they are parked right there, on the hotel driveway and to get a different taxicab, you have to walk out into the street as invariably, the Sheraton bellboys will flag down this rogue taxicab for you.
Perhaps Sheraton should pay its staff better so they don't have to rely on commissions from Saigon Tourist taxis.
Not welcomed...from dan_pablo
Sheraton Security made it clear that I was not to wander away from the restaurant area. Of course this should offer some ease of mind to Sheraton guests that the hotel is closely watched. I read in the local paper that HCM now has a shortage of 5 star rooms due to huge demand from business and govt travellers. Maybe Sheraton feels no need to welcome people since they have more business than they can handle?
One of the best in Ho Chi Minhfrom HKbuddy
Good, but not great....from beechmi
The hotel is in a safe area close to the river and has several nice restaurants within walking distance. It has a beautiful lobby area and a very friendly staff.
My room was on a club floor and it was large with a small bathroom. Club rooms are on the top floors and allowed access to the club lounge for 'happy hour', breakfast, and free wireless (internet access in your room is an additional charge). The A/C worked great and the room was clean and well maintained.
The hotel has a great fitness center (weights, machines, treadmills, etc.), a lap pool, and a beautiful day spa.
Overall I found this to be a nice hotel, just not as impressive as other 5 star properties I have seen in Vietnam.
Hotel - Loved Itfrom KLBWashingtonDC
Impressive service.. I like Sheraton Saigonfrom A TripAdvisor Member
A Great Hotelfrom A TripAdvisor Member
Top Local Tips for Ho Chi Minh
Cyclo drivers Definitely ake a cycle driver for a neighborhood tour such as Chinatown - not for real transportation. The sidewalks are very crowded and the streets are a zoo. The cyclo ride is nice and slow, you can look at things at the same pace as walking without all the hassle of getting bumped and worrying about traffic.
Sheraton Limousine service When you book a hotel room at the Sheraton, book their Mercedes to pick you up as well, if you want a quick check in. I was told that they usually prepare everything in advance if you book this service.
Spa Try the spa at the Sheraton - it's very inexpensive compared to other hotel in Asia - great way to help recover from jetlag or a long day sightseeing.
Other names for Sheraton Saigon Hotel & Towers
- sheraton saigon hotel
- sheraton saigon
- sheraton ho chi minh city
- ho chi minh city sheraton
- Address: 88 Dong Khoi St, District 1 - Ho Chi Minh - Vietnam
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