Splendid Star Hotel

, Hanoi, Vietnam
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Splendid Star Hotel

, Hanoi

Rooms: 22

8 Tho Xuong lane - Hanoi - 844 - Vietnam Hotel Website | | (84-4) 9380893
327 Traveller

Reviews - Splendid Star Hotel

« 1 2 36 »
10/10
very like this hotel and will stay there for next time
Submitted by: Nathalie in 04/10/10
  • Age Group: 1825
  • From: China
  • Traveller type: Family Traveller
The hotel is fantastic, we had a wonderful stay there just recently.te staff were super friendly and helpful.Thuy reception was amazing! She knew my name before We checked in and looked after us really well. Room was beauty and comfortable. PC with free internet was helpful. Don't need the taxi to go to the shopping street and water puppet theatre because this hotel is nearly them (only less about 10 min to go there)
9/10
Good hotel, good value
Submitted by: Dorron in 01/10/10
  • Age Group: 2630
  • From: Israel
  • Traveller type: Young Couple
Very value for money. Very near to the Church and shopping street in old quarter (don’t need taxi to go there). Room was clean and comfortable, computer with free internet and coffee machine in the room were helpful. I really liked welcome drink they gave for me when I arrived hotel, it was sweet. No complain about this. The Hotel staff from the Manager to the employees are all so friendly and helpful.
9/10
Highly recommend
Submitted by: Veronica in 08/01/10
  • Age Group: 2630
  • From: Australia
  • Traveller type: Adventurer
A great hotel in a great location with the best price. Breakfast was good, too. I would stay here again next time and recommend this hotel to others.
9/10
Very good for you
Submitted by: Adam in 01/03/10
  • Age Group: 2630
  • From: Australia
  • Traveller type: Young & Single
Great hotel. The location of the hotel is only a short walk from main stress and is close to city center. The staff are very friendly and helpful. Room is very clean. It’s very good for you and value for money.
10/10
Very Enjoyable
Submitted by: Sylvianne Mount in 04/06/09
  • Age Group: 31 - 40
  • From: Canada
  • Traveller type: Business Traveller
I feel duty bound to tell you all what an exceptionally pleasent hotel this was. Staff were all very friendly, nice area, quiet and gentle and the rooms are done to a hugh standard. It has to be said one of the influences on my granting this hotel the full five is because I got such a great deal, however regardless of cost I give this hotel much regard and recommend it to absolutely everyone.
10/10
Look no more
Submitted by: Gregory Oztrovszki in 22/05/09
  • Age Group: 31 - 40
  • From: Australia
  • Traveller type: Budget Traveller
What a wonderful hotel. We loved staying at Splendid Star Hotel. Andy and Tom are fabulous and helped with all of our Hanoi exploring and restaurants. It's like staying at someone's beautiful home. We've told all of our friends about Jay's. We've truly found our home in Hanoi.
10/10
Nice place
Submitted by: Arai in 30/04/09
  • Age Group: 31 - 40
  • From:
  • Traveller type: Family Traveller
The hotel was very nice. Rooms are spacious and clean. Staff are friendly and helpful. No complaints really.
10/10
Best service!!!
Submitted by: Jonathan in 30/04/09
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
As a whole, we had very positive impressions of our staying at Splendid Star hotel, most of the staff were very helpful and friendly and did everything to make us feel like home. Service is decent and properties of the hotel look amazing.
10/10
The best hotel in Hanoi
Submitted by: roman in 30/04/09
  • Age Group: 26 - 30
  • From: Russia
  • Traveller type: Young Couple
The Splendid Star hotel is well located. It is quite safe to walk around the Hoan Kiem lake, which we did several times. Our room was very comfortable, with a king size bed and a small sitting area with sofa and TV. The bathroom was well appointed and the walk-in closet was large. Breakfast in the hotel is delicious with a good selection of Vietnamese and Western food choices. Overall, I enjoyed staying at the Peninsula very much, highly recommend it, and think that the location cannot be beat.
10/10
I've stayed in plenty!
Submitted by: Andrew in 30/04/09
  • Age Group: 26 - 30
  • From: Germany
  • Traveller type: Young Couple
My son and I stayed at The Splendid Star hotel, in March 2009. The accommodations were luxurious and the service superb. The breakfast buffet was the best I have ever experienced. We awoke every morning looking forward to breakfast. I didn't know there were hotels this nice in the world, and I've stayed in plenty!

Historical Traveller Reviews of Splendid Star Hotel

Not loing it so much

from SweetnessCopenhagen
Stayed at the Splendid Star for 3 nights in November. It was a standard hotel, but the price was too steep! 76 Euro a night for a standard/budget hotel in Vietnam is all too much. While we were here it rained all the time, which meant that the walls of your room were covered in moist/water. Also we apparently stayed at one of the crappy rooms, cause there was absolutely NO view. I.e. only 10 cm to the next building.
Management Response from HanoiTonyhao
We want to thank 'Not loving it so much' for their comments on Splendid Star Hotel. Any comments help us to improve our service in the future.
'Not loving it so much' is saying that 76 euro for a standard room for three nights is too much. We think this is a reasonable rate for our rooms. The rate includes a number of things that other hotels charge for - such as free internet and wi fi, free breakfast, DVD players in every room and free all day coffee and tea. We also think that our rooms are a good size, and we work hard to ensure that they are clean and well serviced with towels etc.
As 'not loving it so much' said, our standard rooms do not have a view. However, this is also the case with the standard rooms of other hotels, so we think this is reasonable. Rooms with a view are available, at a slightly higher rate, but generally need to be booked ahead.
The comments from 'not loving it so much' are disappointing but we think that our overall rating on this website shows that most people think that they got good value for money at Splendid Star.

Splendid Star Hotel - Brilliant Service

from willi58
19. Nice hotel in the most quiet area in Hanoi, especially close to St Joseph’s Cathedral. During the trip in Hanoi, I lived in two hotels. I found staff in Splendid Star more helpful, including those at the reception, in the restaurant and of the housekeeping. I'm impressed. I'd recommend this hotel to young couples or budget .Good for shoppers because Nightmarket and shopping centre are within walking distance. The hotels provides a user-friendly dinner and map showing locations of bars, massage shops and restaurants nearby.
Management Response from HanoiTonyhao
Thank you very much for your nice comment. We greatly appreciate to hear that you recommend Splendid Star Hotel to other travelers .
We look forward to welcome you again.

Best regards,

Tony Hao
Sales Manager

Excellent service - great location!

from russ_cal
Great location only seconds from Joesphs Church. Modern hotel with A/C in all rooms. Wifi available throughout hotel. Breakkfast was reasonable. Rooms in middle of floor can be quite small with no windows. Aim for a room at the rear of the hotel if possible. Small rooms are ok for short stays. The real highlight was the friendly staff and excellent customer service. For the price of USD$44 (via expedia) and USD$30 (direct through hotel) - you can't beat the combination of value for money, location and great service. I would definately recommend this hotel.
Management Response from HanoiTonyhao
Dear russ_cal ,

Thank you for posting you comments and recommend Splendid Star Hotel on Trip Advisor . We are very happy that you were satisfied with our service..

Hopefully we will a chance to welcome you again .

Bestr egards

Tony Hao
Sales Manager

Business Traveler

from Pantheionian
I had to travel to Hanoi for my work. I would work there together with two colleagues. One of them found Splendid Star Hotel via the internet, possibly even through TripAdvisor. Wonderful how these things work.

Email communication as to the reservation, pick up at the airport, length of stay, etcetera, was excellent. Airport pick up accurate. The driver accepted to drop another traveler, whom we met in the airplane, at her hotel (which was not Splendid Star Hotel).

I find Splendid Star Hotel very OK. The location is excellent, service is perfect, and the atmosphere is pleasant. The staff are friendly and, perhaps more importantly, rather responsive. Since I have to work here I needed a table in my room. I requested a table in the morning. The same evening a brand new desk had been installed in my room with a desktop computer, with internet access, on it.

There are of course small inconveniences. And the first review is right about some problems with the evacuation of water. These are small things, however, and can be solved easily. I travel almost continuously and practically every hotel I stay, even the more luxurious ones, have problems with the evacuation of water (I never understood this, but OK).

And we have to be clear about one thing. The price here is 36 $ per day (and we even get a discount because we stay more than a week or so). I think what you get in Splendid Star Hotel is splendid, for that money.

So, recommended!
Management Response from HanoiTonyhao
Thank you very much for staying with us and we are glad that you enjoyed our facilities and got pleasure from professional service of our staffs.

Thank you for your comment about problems with the evacuation of water. We have already fixed it. Your comment helps us to improve our new hotel and serivce.

Thank you for your time in Splendid Star Hotel.

Best regards ,

Tony Hao
Sales Manager

great staff

from few3
We just return from Splendid on 21 Oct 2008. Hotel room is new, neat and clean though slightly small.

Basically the staff were informative and helpful. They gave good advice on where to have good and cheap Vietnamese food.

They even help us catch cabs to places we want to go. And they are about 13 of us.

We did enjoy our stay with Splendid. Hope that you will too.
Management Response from HanoiTonyhao
We are really impressed with this wonderful feedback and the detailed information about Splendid Star Hotel. Thank you very much for staying with us and we are glad that you enjoyed your time in Splendid Star.

We hope to welcome you in the near future.

Best regards ,

Tony Hao
Sales Manager

Brilliant Accommodation

from Mosi_009
Thanks Rose and staff,

Wife and I were exhausted and had just had an argument with a taxi driver. So was glad to get warmly treated and relaxed within minutes of being at the Hotel. We stayed for one night before going to Halong Bay. But we made sure we went back and stayed another night on the way back as you just can't get more friendly staff. The second night they put us on the top floor and had a balcony where from there you can see the church and its square.
Brilliant location, right price and the most helpful staff. I would stay again if I return to Hanoi.
Management Response from HanoiTonyhao
Thank you very much for your wonderful comments about Splendid Star Hotel. We greatly appreciate to hear that you will stay with us again. Also, we are so sorry for hearing that you were with the taxi driver. To avoid, we alerted the scam from the airport and arrange taxi to pick up from the airport. Please contact us before you arrive .

Once again thank you very much for choosing Splendid Star Hotel for your time in Hanoi.

Best regards ,

Tony Hao
Sales Assistant

A great copy

from aseantravellers
Using the reviews on Tripadvisor, we expected a lot. But it rather turned out different. We started our first night in an other hotel, because our flightinformation would have been incorrect. We found this weird, as we mailed the flightnumber. The hotel we stayed the first night, looked like how Splendid Star is now: well built, but no maintenance. The hotel was filthy and the room wasn't clean. But this wasn't the Splendid Star, but a good friend.

So after the first night we checked in in our new room in Splendid Star. Altough the room was new, it already suffered from water in the walls. Decay already started. The airconwater plunges directly in the bathroom, so when you take a douche, you end up standing in the water from the aircon. Furthermore the water isn't correctly carried off. Standing on a wooden floor, the gutters lay vertical on the hole of the waste. So the water runs to the closet instead and we ended up standing in our own water while using the closet. Which was a triumph for my girlfriend, doing over 1.80 meter: she didn't manage to get herself on the closet properly, because the wall is too close.

The generosity we liked the first hours, faded quickly when the staff found out we would like to be on our own. We almost found ourselves crude, because we didn't want to talk to the staff. Their attitude was to speak and behave in a way we didn't expect from a hotel. Touching us saying 'friend' isn't what we expect from a hotel-owner. Their presence in the morning almost became annoying, specially because orders for breakfast suffered under their ideas of service. Asking for a black coffee ended several times in white coffee or tea.

But how did we compare this hotel in Hanoi? After we spend three days in Halong Bay, we returned to Hanoi and headed for Elegance 4. There we stayed he first night in a comparable prized room. Service was excellent and the room was state-of-the-art. Sitting on our bed, we realized Splendid Star is a great copy of Elegance 4, but it has a lot to learn.
Management Response from TonyHao
We want to thank you for your comments on your stay at Splendid Star Hotel. Any comments help us in making our service better. We have immediately attended to the problems you referenced of the shower and the closet (toilet). As for the service you received, we try to make all of our guests feel welcome. Our way of doing this is being friendly, and helpful in any way our guests require. As for comparing your stay at Splendid Star to your stay at Hanoi Elegance Hotel 4, tripadvisor.com lists the average price at $65, while our average is $36. We know that Hanoi Elegance Hotel 4 is a wonderful hotel, and we are honored to be compared to them while offering similar service, at half the price.

Just the right place ....

from JoDijk
Thank you for enquiring on how our holiday had gone. May I take this opportunity to say that the accommodation was immaculate, spotlessly clean, every need was account for, including those nick knacks that may have been forgotten when packing to go on holiday, such as a tooth brush, cotton buds etc

Rose and Tony commended for both their attentiveness and friendliness, we felt welcome and relaxed

The food selection was good and very enjoyable. Activities were covered in great detail, if you wish to go walking, sight seeing, and there was plenty of literature of the surrounding areas within the rooms.

The location was perfect.

Tips for other travellers, book early. Any one looking to get away from the hustle and bustle, this is the place for you, total relaxation, but still within easy reach of the local restaurants, pubs, and surrounding areas, if you wish to venture out.
Management Response from HanoiTonyhao
We are really surprised with your wonderful feedback about Splendid Star Hotel, thank you for posting you comments on Trip Advisor and hopefully we will a chance to welcome you again .

Best regards ,

Tony Hao
Sales Manager

Great service

from prismatic
It was my first trip alone, i bought a return ticket to hanoi, booked one night's accomodation at splendid star, and i was ready for an adventure. I arrived late at the hotel (around 7pm, dark already), but they helped me to arrange everything - my trip to ha long bay, trekking and homestay in Sapa (which was amazing), to squeeze into my tight schedule of 5 days. And they gave me rooms to shower/rest in, in between my bus/train/plane rides.

2 thumbs up, no complaints at all

t go wrong with this hotel

from Jimmye51
I was lucky enough to stay in a wonderfully clean and quiet room at Splendid Star for a week. The staff there are wonderful and go out of their way to help you - when leaving I had a night bus to catch and they let me shower and rest up before leaving, even though I'd already checked out. Thanks for a great stay!
Management Response from HanoiTonyhao
We are so glad that you enjoyed your stay at Splendid Star Hotel and thank you for posting your comments on Trip Advisor.
Thank you again for choosing Splendid Star and we hope to welcome you soon.

Best regards ,

Tony Hao
Sales Manager
Management Response from HanoiTonyhao
We are so glad that you enjoyed your stay at Splendid Star and thank you for posting your comments on Trip Advisor.
Thank you again for choosing Splendid Star and we hope to welcome you soon.


Best regards ,

Tony Hao
Sales Manager

Top Local Tips for Hanoi

Great sevice in small hotel ! Staff are very nice and friendly. Breakfast is on the loby so you can see some of Hanoi views, they served Pho ( Vietnamese soup - delicious), also fresh eggs made to order. I would recommend this hotel to anyone. Great value for money. Room size was excellent and location was great. Hotel staff were very helpful and courteous.I would most definately return to the hotel on my next visit to Hanoi and would recommend same to family and friends. Thanks Splendid Star Hotel al ot !

Ecxellent The staff are also capable of speaking good English so it's a big, big help. The owner, Mr. Hiep, who trained in France for the hotel business, is always willing to help.

good trip by xiclo or bicyclle . Pleasant hotel , great city tour in Hanoi will come back..for sure "

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