Splendid Star Hotel

, Hanoi, Vietnam
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Splendid Star Hotel

, Hanoi

Rooms: 22

8 Tho Xuong lane - Hanoi - 844 - Vietnam Hotel Website | | (84-4) 9380893
327 Traveller

Reviews - Splendid Star Hotel

« 1 2 3 46 »
10/10
5 star rating!
Submitted by: tamura in 21/04/09
  • Age Group: 26 - 30
  • From: Japan
  • Traveller type: Young & Single
I gave this place 5/5 based on value for money. Stayed here for 2 nights in late March. I booked the room through this website. The staff were friendly and efficient and spoke surprisingly very good English. Room was grand with comfortable bed, large new bathroom, and spotlessly clean. Breakfast was delicious. Overall a terrific little hotel and I loved my stay here.
10/10
Service is excellent
Submitted by: simonka in 15/04/09
  • Age Group: 18 - 25
  • From: Slovenia
  • Traveller type: Adventurer
We traveled in a group, and one of our rooms was upgraded to a suite, which was pretty spectacular. The regular room is fine in itself. Well decorated, with good amenities. Service is excellent. Most of the staff are always smile with the hospitality institute, and they were eager to provide service. Very helpful and a refreshing lack of attitude. The hotel located in the city center, convenient to the market and the restaurant street.
10/10
let time go there
Submitted by: claire in 26/03/09
  • Age Group: 31 - 40
  • From: Israel
  • Traveller type: Adventurer
We found Splendid Star hotel on this website - and I think it more than met our expectations. The location is great - its on a quiet street so there is no sound, the staff were really helpful and nice. We needed some help with our bus bookings ( we had done it directly) and they sorted it all out, if you're looking for a place to stay that's not like a traditional hotel - a corridor of rooms one floor over the other - this is the place to stretch.....and let time go here.
10/10
Thank you Splendid Star
Submitted by: laura in 02/04/09
  • Age Group: 26 - 30
  • From: Australia
  • Traveller type: Young Couple
This is a great hotel. Most importantly the rooms were very clean and the bathroom looked brand new. The staff are all friendly and very helpful. The hotel is in the best position for buying clothing. The hotel is fantastic value for money with good room size. They have the usual free shampoo and soap, tooth bushes and combs. There is a convenience stall right next to the hotel. They give you free soft drinks and water daily. Breakfast was OK. Free internet using with LAN cable and WiFi everywhere inside. I will be back without a doubt. Thank you Splendid Star .
10/10
strongly recommend
Submitted by: hohaus in 26/03/09
  • Age Group: 31 - 40
  • From: Germany
  • Traveller type: Adventurer
I stayed at the Splendid Star Hotel for 3 days in March with my girlfriend and it was an amazing experience. The place is very relaxing with the great buffet for breakfast. The rooms are very comfortable, clean and well maintained. Staff are all very friendly and helpful, and also helped us arrange trip to Halong. It's nice trip. I strongly recommend a stay at this place.
10/10
Excellent stay!! Highly recommend
Submitted by: maki in 26/03/09
  • Age Group: 26 - 30
  • From:
  • Traveller type: Young Couple
My partner & I recently had the pleasure of staying in Splendid Star for 2 nights and 3 days. This is the most beautiful place I've ever visited although I'm still working on traveling. We were so impressed so the way they welcome us, room is very clean and quite, the staff were helpful with full travel information, you must see this place at least once in your life. I would recommend my friends!
10/10
Great experience!
Submitted by: Lim Joo Shin in 25/03/09
  • Age Group: 26 - 30
  • From: Malaysia
  • Traveller type: Young Couple
Great hotel experience and customer service. On our first day, we came a little earlier but they let us check-in earlier at no extra charge. On our third day, we returned to our room to leave our things and went out to eat. Going in and out of the hotel, you will be greeted by happy faces that can brighten your day.
10/10
Very nice hotel
Submitted by: Enrique in 26/03/09
  • Age Group: 26 - 30
  • From: Spain
  • Traveller type: Young Couple
I have stayed at the Splendid Star hotel before and this is the second time. I love these hotels. They have character and are peaceful in central Hanoi. Staff are friendly. the place is very clean, free internet, little verandas outside. I would definitely stay here again. The booking system is relaxed and reliable. Looking forward to my next visit.
1/10
Excelent service!
Submitted by: Teresa in 06/03/09
  • Age Group: 31 - 40
  • From: Spain
  • Traveller type: Family Traveller
Stayed Splendid Star Hotel for a few nights and was very happy indeed. The hotel is a little way from the main action (but only a ten minute walk) and is very peaceful. The rooms were large and clean. The hotel staff were very helpful. The English owner was keen to offer useful suggestions on where to go out and was very welcoming. Thoroughly enjoyed it and would recommend to all.
10/10
Friendly staff and great location!
Submitted by: Lim Joo Shin in 06/03/09
  • Age Group: 26 - 30
  • From: Malaysia
  • Traveller type: Young Couple
I stayed at the Splendid Star in Feb for the 3 nights. The hotel is impeccably clean, the facilities are great and breakfast is lovely. But the thing that really tops everything off for the Splendid Star is the atmosphere and the friendly and helpful staff. Nothing is too much trouble and there is always someone on hand to help you out. David Hao the owner have helped me out on numerous occasions to arrange various aspects of my time in Hanoi.I am planning another trip to Hanoi soon, and I will be booking in to the Splendid Star again!

Historical Traveller Reviews of Splendid Star Hotel

Not loing it so much

from SweetnessCopenhagen
Stayed at the Splendid Star for 3 nights in November. It was a standard hotel, but the price was too steep! 76 Euro a night for a standard/budget hotel in Vietnam is all too much. While we were here it rained all the time, which meant that the walls of your room were covered in moist/water. Also we apparently stayed at one of the crappy rooms, cause there was absolutely NO view. I.e. only 10 cm to the next building.
Management Response from HanoiTonyhao
We want to thank 'Not loving it so much' for their comments on Splendid Star Hotel. Any comments help us to improve our service in the future.
'Not loving it so much' is saying that 76 euro for a standard room for three nights is too much. We think this is a reasonable rate for our rooms. The rate includes a number of things that other hotels charge for - such as free internet and wi fi, free breakfast, DVD players in every room and free all day coffee and tea. We also think that our rooms are a good size, and we work hard to ensure that they are clean and well serviced with towels etc.
As 'not loving it so much' said, our standard rooms do not have a view. However, this is also the case with the standard rooms of other hotels, so we think this is reasonable. Rooms with a view are available, at a slightly higher rate, but generally need to be booked ahead.
The comments from 'not loving it so much' are disappointing but we think that our overall rating on this website shows that most people think that they got good value for money at Splendid Star.

Splendid Star Hotel - Brilliant Service

from willi58
19. Nice hotel in the most quiet area in Hanoi, especially close to St Joseph’s Cathedral. During the trip in Hanoi, I lived in two hotels. I found staff in Splendid Star more helpful, including those at the reception, in the restaurant and of the housekeeping. I'm impressed. I'd recommend this hotel to young couples or budget .Good for shoppers because Nightmarket and shopping centre are within walking distance. The hotels provides a user-friendly dinner and map showing locations of bars, massage shops and restaurants nearby.
Management Response from HanoiTonyhao
Thank you very much for your nice comment. We greatly appreciate to hear that you recommend Splendid Star Hotel to other travelers .
We look forward to welcome you again.

Best regards,

Tony Hao
Sales Manager

Excellent service - great location!

from russ_cal
Great location only seconds from Joesphs Church. Modern hotel with A/C in all rooms. Wifi available throughout hotel. Breakkfast was reasonable. Rooms in middle of floor can be quite small with no windows. Aim for a room at the rear of the hotel if possible. Small rooms are ok for short stays. The real highlight was the friendly staff and excellent customer service. For the price of USD$44 (via expedia) and USD$30 (direct through hotel) - you can't beat the combination of value for money, location and great service. I would definately recommend this hotel.
Management Response from HanoiTonyhao
Dear russ_cal ,

Thank you for posting you comments and recommend Splendid Star Hotel on Trip Advisor . We are very happy that you were satisfied with our service..

Hopefully we will a chance to welcome you again .

Bestr egards

Tony Hao
Sales Manager

Business Traveler

from Pantheionian
I had to travel to Hanoi for my work. I would work there together with two colleagues. One of them found Splendid Star Hotel via the internet, possibly even through TripAdvisor. Wonderful how these things work.

Email communication as to the reservation, pick up at the airport, length of stay, etcetera, was excellent. Airport pick up accurate. The driver accepted to drop another traveler, whom we met in the airplane, at her hotel (which was not Splendid Star Hotel).

I find Splendid Star Hotel very OK. The location is excellent, service is perfect, and the atmosphere is pleasant. The staff are friendly and, perhaps more importantly, rather responsive. Since I have to work here I needed a table in my room. I requested a table in the morning. The same evening a brand new desk had been installed in my room with a desktop computer, with internet access, on it.

There are of course small inconveniences. And the first review is right about some problems with the evacuation of water. These are small things, however, and can be solved easily. I travel almost continuously and practically every hotel I stay, even the more luxurious ones, have problems with the evacuation of water (I never understood this, but OK).

And we have to be clear about one thing. The price here is 36 $ per day (and we even get a discount because we stay more than a week or so). I think what you get in Splendid Star Hotel is splendid, for that money.

So, recommended!
Management Response from HanoiTonyhao
Thank you very much for staying with us and we are glad that you enjoyed our facilities and got pleasure from professional service of our staffs.

Thank you for your comment about problems with the evacuation of water. We have already fixed it. Your comment helps us to improve our new hotel and serivce.

Thank you for your time in Splendid Star Hotel.

Best regards ,

Tony Hao
Sales Manager

great staff

from few3
We just return from Splendid on 21 Oct 2008. Hotel room is new, neat and clean though slightly small.

Basically the staff were informative and helpful. They gave good advice on where to have good and cheap Vietnamese food.

They even help us catch cabs to places we want to go. And they are about 13 of us.

We did enjoy our stay with Splendid. Hope that you will too.
Management Response from HanoiTonyhao
We are really impressed with this wonderful feedback and the detailed information about Splendid Star Hotel. Thank you very much for staying with us and we are glad that you enjoyed your time in Splendid Star.

We hope to welcome you in the near future.

Best regards ,

Tony Hao
Sales Manager

Brilliant Accommodation

from Mosi_009
Thanks Rose and staff,

Wife and I were exhausted and had just had an argument with a taxi driver. So was glad to get warmly treated and relaxed within minutes of being at the Hotel. We stayed for one night before going to Halong Bay. But we made sure we went back and stayed another night on the way back as you just can't get more friendly staff. The second night they put us on the top floor and had a balcony where from there you can see the church and its square.
Brilliant location, right price and the most helpful staff. I would stay again if I return to Hanoi.
Management Response from HanoiTonyhao
Thank you very much for your wonderful comments about Splendid Star Hotel. We greatly appreciate to hear that you will stay with us again. Also, we are so sorry for hearing that you were with the taxi driver. To avoid, we alerted the scam from the airport and arrange taxi to pick up from the airport. Please contact us before you arrive .

Once again thank you very much for choosing Splendid Star Hotel for your time in Hanoi.

Best regards ,

Tony Hao
Sales Assistant

A great copy

from aseantravellers
Using the reviews on Tripadvisor, we expected a lot. But it rather turned out different. We started our first night in an other hotel, because our flightinformation would have been incorrect. We found this weird, as we mailed the flightnumber. The hotel we stayed the first night, looked like how Splendid Star is now: well built, but no maintenance. The hotel was filthy and the room wasn't clean. But this wasn't the Splendid Star, but a good friend.

So after the first night we checked in in our new room in Splendid Star. Altough the room was new, it already suffered from water in the walls. Decay already started. The airconwater plunges directly in the bathroom, so when you take a douche, you end up standing in the water from the aircon. Furthermore the water isn't correctly carried off. Standing on a wooden floor, the gutters lay vertical on the hole of the waste. So the water runs to the closet instead and we ended up standing in our own water while using the closet. Which was a triumph for my girlfriend, doing over 1.80 meter: she didn't manage to get herself on the closet properly, because the wall is too close.

The generosity we liked the first hours, faded quickly when the staff found out we would like to be on our own. We almost found ourselves crude, because we didn't want to talk to the staff. Their attitude was to speak and behave in a way we didn't expect from a hotel. Touching us saying 'friend' isn't what we expect from a hotel-owner. Their presence in the morning almost became annoying, specially because orders for breakfast suffered under their ideas of service. Asking for a black coffee ended several times in white coffee or tea.

But how did we compare this hotel in Hanoi? After we spend three days in Halong Bay, we returned to Hanoi and headed for Elegance 4. There we stayed he first night in a comparable prized room. Service was excellent and the room was state-of-the-art. Sitting on our bed, we realized Splendid Star is a great copy of Elegance 4, but it has a lot to learn.
Management Response from TonyHao
We want to thank you for your comments on your stay at Splendid Star Hotel. Any comments help us in making our service better. We have immediately attended to the problems you referenced of the shower and the closet (toilet). As for the service you received, we try to make all of our guests feel welcome. Our way of doing this is being friendly, and helpful in any way our guests require. As for comparing your stay at Splendid Star to your stay at Hanoi Elegance Hotel 4, tripadvisor.com lists the average price at $65, while our average is $36. We know that Hanoi Elegance Hotel 4 is a wonderful hotel, and we are honored to be compared to them while offering similar service, at half the price.

Just the right place ....

from JoDijk
Thank you for enquiring on how our holiday had gone. May I take this opportunity to say that the accommodation was immaculate, spotlessly clean, every need was account for, including those nick knacks that may have been forgotten when packing to go on holiday, such as a tooth brush, cotton buds etc

Rose and Tony commended for both their attentiveness and friendliness, we felt welcome and relaxed

The food selection was good and very enjoyable. Activities were covered in great detail, if you wish to go walking, sight seeing, and there was plenty of literature of the surrounding areas within the rooms.

The location was perfect.

Tips for other travellers, book early. Any one looking to get away from the hustle and bustle, this is the place for you, total relaxation, but still within easy reach of the local restaurants, pubs, and surrounding areas, if you wish to venture out.
Management Response from HanoiTonyhao
We are really surprised with your wonderful feedback about Splendid Star Hotel, thank you for posting you comments on Trip Advisor and hopefully we will a chance to welcome you again .

Best regards ,

Tony Hao
Sales Manager

Great service

from prismatic
It was my first trip alone, i bought a return ticket to hanoi, booked one night's accomodation at splendid star, and i was ready for an adventure. I arrived late at the hotel (around 7pm, dark already), but they helped me to arrange everything - my trip to ha long bay, trekking and homestay in Sapa (which was amazing), to squeeze into my tight schedule of 5 days. And they gave me rooms to shower/rest in, in between my bus/train/plane rides.

2 thumbs up, no complaints at all

t go wrong with this hotel

from Jimmye51
I was lucky enough to stay in a wonderfully clean and quiet room at Splendid Star for a week. The staff there are wonderful and go out of their way to help you - when leaving I had a night bus to catch and they let me shower and rest up before leaving, even though I'd already checked out. Thanks for a great stay!
Management Response from HanoiTonyhao
We are so glad that you enjoyed your stay at Splendid Star Hotel and thank you for posting your comments on Trip Advisor.
Thank you again for choosing Splendid Star and we hope to welcome you soon.

Best regards ,

Tony Hao
Sales Manager
Management Response from HanoiTonyhao
We are so glad that you enjoyed your stay at Splendid Star and thank you for posting your comments on Trip Advisor.
Thank you again for choosing Splendid Star and we hope to welcome you soon.


Best regards ,

Tony Hao
Sales Manager

Top Local Tips for Hanoi

Great sevice in small hotel ! Staff are very nice and friendly. Breakfast is on the loby so you can see some of Hanoi views, they served Pho ( Vietnamese soup - delicious), also fresh eggs made to order. I would recommend this hotel to anyone. Great value for money. Room size was excellent and location was great. Hotel staff were very helpful and courteous.I would most definately return to the hotel on my next visit to Hanoi and would recommend same to family and friends. Thanks Splendid Star Hotel al ot !

Ecxellent The staff are also capable of speaking good English so it's a big, big help. The owner, Mr. Hiep, who trained in France for the hotel business, is always willing to help.

good trip by xiclo or bicyclle . Pleasant hotel , great city tour in Hanoi will come back..for sure "

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