The Liberty hotel is fantastic just New opening 2009 and staff are so helpful and cannot do enough for you, even when you turn up at 5am to check in! The hotel is centrally located in the Old Quarter and you can walk to many great places to eat, drink and shop. The hotel is clean and the breakfast very good. We found having the internet in our room very helpful for booking and planning the rest of our time in Vietnam. The staff there also booked some trips for us (Sapa and Halong Bay) both were fantastic and reasonably priced and I would recommend them.
All in all a great place in a great city! Loved the staff.. always pleasant and had a great sense of .
March.05.2009
Alax

Read their reviews on Tripadvisor! We're not the only ones calling them cheats and liars.

My friend and I were in Hanoi just last week. We came across Rose Hotel accidentally- we were looking for a good Halong Bay tour at a place that accepts Visa. When we met Mr. T (Thom or something we're not sure of), we had the best impression of him. He was very helpful and seemed very honest, telling us that we'd been overcharged for our Sapa trip booked with another hotel, and that we were entitled to a 4 star hotel for the price we paid. He answered every question we had about Vietnam. He also had a woman helper- very deferential- show us a hotel room of his (it was clean and had its own internet ready PC in the room- we were impressed), to persuade us to stay at his hotel upon our return from Sapa. We didn't end up doing that, which is a blessing in hindsight. PS- the hotel has no elevator and the bathroom is tiny, with no partition between the toilet and shower.

Our biggest mistake was asking him to recommend and book a hotel in Ho Chi Minh city for us. He typed away on his computer and showed us "DuNa Hotel," clearly labelled 4 star. He told us it was great and charged us US$45/night for 2 nights. However, when we got there, the hotel was clearly marked as 2 star and we were put into a tiny room on the 4th floor with a window (if u can call it that) that looks right into the hotel corridor. The service & facilities were pretty bad, but that's a separate review. The staff refused to tell us how much our room cost, but we found out before we left that it was only US$25/night when the manager tried to charge us again, somehow not knowing that we'd already paid through Rose Hotel, which they had a business partnership with. On our first night, my friend called Rose Hotel to tell Mr. T. that there's no way the room costs US$45- we wanted an upgrade. He told her that he knows nothing- he had a travel agency book us the room and will have to get in touch with them. He reassured us that we would be compensated in some way- maybe tour vouchers etc.- and that he would call us 10am the next day. Surprise, surprise, he never called. My friend tried reaching him for at least 8 times before we gave up- the first 2 times, a lady told us he was "away" and thereafter, the phone was disconnected on us each time. So don't be fooled by his boy-ish open face and helpful manner. The guy is a CON ARTIST!! Our experience with him was the so-called straw (the biggest one, in fact) that broke the camel's back and left us with a generally sour memory of Vietnam.
Also, the Halong Bay trip from Rose Hotel was nothing special- the company they booked us with also seems to be dodgy. There were 3 foreigners that I knew of that had paid much more for their "VIP" ticket. We received the *identical* treatment. They had no idea what they paid extra for.

So just beware if you're choosing to stay with Rose Hotel anyway. Make sure you know what everything costs and what you're entitled to. Check and double check. You can't trust the hotel management.

We were surprised at how nice this hotel was for the price (we paid $40/night). Super new and clean, nice amenities, and a really wonderful staff. We swarmed them each morning with questions about where to go and what to do, and they were always nice and accommodating. The breakfast that was included was wonderful, and we often skipped lunch because we were so full from the morning. They serve Pho, which is very local - but they serve this in addition to eggs, pancakes, and western type dishes if that is what you want. There was not only internet in the room, but a computer - so that made surfing and checking email really easy. The location is great in my opinion - right on Hang Manh, which is a perfect shopping street for art and trinkets. It is about a 3 minute walk to the main lake where the puppet theater is. The hotel also sent someone to get us tickets to the water puppet, which is always sold out - this was a really nice service. Hanoi is loud with all the motorbikes, but our hotel room was quiet as a mouse so we slept well.
The staff speak great English, and are really helpful with directions, restaurant suggestions, etc. We were very pleased with the service. They recommended a stellar place for pho and bun that was really nice, and our entire meal was under $8! They also made us spa appointments. I would recommend the $18 car service to and from the airport, since Hanoi can be overwhelming. We were very pleased with the service.
When we were there, there were the worst floods in 20 years - but the old quarter apparently does not get flooded where the hotel is. So I guess that is also something good to know, since apparently Hanoi floods fairly often.