Moevenpick Hotel

, Hanoi, Vietnam
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Moevenpick Hotel

, Hanoi
83a Ly Thuong Kiet - Hanoi - Vietnam Hotel Website | 4-822-2800
205 Traveller

Reviews - Moevenpick Hotel

Historical Traveller Reviews of Moevenpick Hotel

ABSOLUTELY PERFECT

from karen_brad
This place is like a dream! From the moment you walk in the staff cannot do enough for you - they look after your every need whilst never being obtrusive. The hotel itself is magical, the rooms fantastic - immaculately clean, new, good size, nice beds. I cannot say enough good things about this hotel. It was FANTASTIC!!!!
Management Response from KnuthKiefer
It is obviously a pleasure reading such a uncompromisingly positive review of our hotel. Our entire team is very proud to receive feedback such as yours and we are glad that you have enjoyed every part of your stay with us. We hope we will have an opportunity to welcome you back again soon. If I can be of any assistance to you at any time, please feel free to contact me directly

Knuth Kiefer
General Manager

Great improvement

from CamEvans
I had stayed here before being upgraded and taken over by Movenpick. What a fantastic improvement!
Rooms are very stylish and comfortable.
Some of the best room service food I've had anywhere.
All other food etc was great as well.
Superb service.
Look forward to next visit.
Management Response from KnuthKiefer
It was a pleasure reading your positive remarks on the improvements made at our hotel after the renovation and re-branding. While we are constantly looking to further improve, your comments are a great encouragement to the entire team here and we appreciate that you have taken time to share your opinion and observations.
We hope to welcome you back again to the hotel in the near future.

Best regards,

Knuth Kiefer
General Manager

What a beautiful place!

from manuhk
I stayed in the Moevenpick Hanoi during a business trip in March and loved every minute of my short stay there.
The rooms are beautiful down to the lovely little details - including the most comfortable beds.
Check in was warm and welcoming, so was the check out.
Breakfast was very good and plentiful.
All in all I truly enjoyed my very short stay there.
Management Response from KnuthKiefer
Thanks a lot for taking the time to share your feedback on our hotel and your stay in March. It is always nice to hear that guests notice the little details in the hotel (especially if it was only a very short stay, like in your case) as I believe this is essential to make a real difference in the guest experience.
We hope to have the opportunity to welcome you back again in the not too distant future.

Best regards,

Knuth Kiefer
General Manager

Lovely - Meet My Expectation in Every Way

from GreatGTraveller
The hotel is a small-medium size boutique hotel, located about 10 minutes walk from Ho Kiem Lake. They just reopened late last year, so everything is brand new and flawless. We got a very good weekend package, booked directly from the hotel website with breakfast inclusive. The room is interestingly decorated with nice wall pictures and other decorations (look for the bird cage), and with a 42 inch LCD TV, rainshower bathroom and comfy bed, you couldn't ask for more. We travelled in June and the weather was terribly hot, so we were always looking forward to come back to the hotel and our heavenly room!

There are a number of eatery places around the hotel and you could basically walk to Old Quarter, which is about 10-15 minutes away. Alternatively, taxis and cyclos are easily available.

Would certainly recommend this hotel to anyone! You won't regret it.
Management Response from KnuthKiefer
I highly appreciate that you have taken the time to write a review about your recent experience at our hotel. Thank you very much indeed for the positive comments on our property. We are very pleased that the hotel and its services met your expectations. It is nice to hear that the details and special touches in our interior design were noticed.

We hope we will have an opportunity to welcome you back again in the near future and I am certainly available for any assistance I can extend at any time.

Thanks again and best regards,

Knuth Kiefer
General Manager

Perfect

from santacruzParis
My wife and I went for honeymoon on april, we are 30's year old.
This hotel is perfect location, quite, very nice and beautiful.
This is a very great place to stay to line down and enjoy all the facilities.

Restaurant is amazing.
Service is a bit less than you expect in a 5 stars hotel.
Management Response from KnuthKiefer
Thank you very much for your kind words and the positive feedback on our property.

I noticed that you were not entirely satisfied with the service you received and while this is of course regrettable, I appreciate you bringing it to our attention in order to further improve on this.

Thanks you for taking the time to share your experience in our hotel.

Knuth Kiefer
General Manager

“An island in the Hanoi chaos”.

from Arrigo
Excellent hotel in down town Hanoi (Hoan Kiem District), modern, classic, stylish, elegant and warm. The attention from all the staff, starts at the front door.
Details is the right word for this hotel: the flowers beauty and the perfume when you get in, the attention on the front desk, the restaurant table ware, the room cleaning people…..
“An island in the Hanoi chaos”.
The room, with a fruit basket as a welcome gift, when we arrived, is well design, modern, clean and very comfortable. The bathroom perfect, the right size, the shower superb, a water fall from the top, and the cleaning lady washed it everyday we shower.
Breakfast is very good, a nice combination of east and west. Excellent pastries, juices, fruits, omelets and waffles and an exceptional noodles soup and fried rice.
Hanoi is very dusty and what we noticed on the hotel is that the management keeps it outside.
Another pro of this hotel is that it is on a walking distance from Hoan Kien Lake and the Old Quarter. Enjoy it.
Management Response from KnuthKiefer
It was a pleasure reading your positive review and we are pleased that you enjoyed your stay with us.
It is always rewarding to see that out attention to details is recognized and it gives us the confirmation that this is appreciated by our customers.
We hope you will have an opportunity to stay with us again in the near future and we look forward to welcoming you again.

On behalf of the entire team here at Moevenpick Hotel Hanoi,- thank you very much!

Knuth Kiefer
General Manager

A home away from home - excellent personal service

from sbtbb
I stayed there for 7 nights on my recent business trip to HN in Feb 09. The staff were very friendly & professional. In the restaurant they even remembered my preference for breakfast. At the end of my stay I felt as if I had known everyone, from the GM to the doormen. The room & lobby decor is aesthetically pleasing, when I was there the lobby area was being filmed for some style/fashion magazine. Cool! It would be better if they have a swimming pool, but then one can't have everything...

The room is newly renovated, stylish & very clean. The captain Mr Kiefer is certainly running a tight ship. I hope the hotel will stay this way. Great value for money. Highly recommended. I've stayed at many hotels in both HN & HCM city, and this one is certainly my favourite.
Management Response from KnuthKiefer
Thank you very much for your kind review of our hotel. It is a pleasure reading positive feedback like this and it gives us the confirmation that our efforts are bearing fruits. I hope that “running a tight ship” is a positive remark and is not an indication of a harsh management style :-)
I very much appreciate you taking the time to write about us and we hope to see you back in the hotel again soon.

Best regards,

Knuth Kiefer
General Manager

Fantastic Hotel with great Service

from eurotraveler1221
Stayed there end of February and was amazed, not only by the great rooms and overall quality of the hotel but even more by the very attentive service I experienced. This hotel was not known prior to becoming a movenpick Hotel but after the change of management,- what a bast improvement. I was staying there on a previous trip a couple of years back and while the physical changes are already impressive, the management has put lots of efforts in enhancing services as well. ... Great value and certainly my favorite hotel in Hanoi now, well done!
Management Response from KnuthKiefer
THank you very much indeed for your positive words about the new Moevenpick Hotel Hanoi .
I am happy to hear that you enjoyed your stay and I am grateful for your comments regarding our team's efforts in regards to providing superior services. While we are constantly in the process of trying to do better,- your comments are a great source of encouragment for the entire team and I will certainly share those with them.
We are looking forward to welcome you back in the near future.

Luxury boutique hotel not far from Hoan Kiem Lake

from KeKouKeLe
The Hotel seems to have changed hands a couple of times recently. What was previously the Guoman Hotel, then the M Hotel, is now part of the Movenpick chain. The hotel is being completely refurbished, however unfortunately it is still being worked on (no mention of the hotel's state was made on its website at all, although the attractive US$140++ promotional launch rate should raised my suspicions).

The standard room I stayed in was luxurious, albeit a bit small. When ready, the hotel which is located approx. 5 mins by taxi from Hoan Kiem lake and central Hanoi, should be a great place to stay for discerning travellers. Right now however entire floors are not ready, and neither is the gym nor the restaurant. There is also constant drilling and construction noise throughout the day (the rooms don't appear to be soundproofed, as early morning Hanoi traffic and incessant honking woke me up each day). The staff were pleasant though and tried really hard to make up for the hotel's current shortcomings, although I ended up checking out after 2 nights and moving to the year-old InterContinental Westlake.

If you do stay at the Movenpick, be sure to check our the Quan An Ngon restauarant about a block from the hotel. It is a well-known Vietnamese restaurant, nicely packaged and offers all kinds of regional Vietnamese food in a great outdoors setting.
Management Response from KnuthKiefer
"Thank you very much for your constructive review of our new hotel here in Hanoi. While it is of course unfortunate that some of our facilities were not ready during your stay, I appreciate your positive comments on our property. The hotel will be completely ready by February 1st and I hope we will have an opportunity to welcome you back at this stage and encourage another review upon completion of all facilities. Please feel free to contact me at any time directly for any future assistance required.

Sincerely,

Knuth Kiefer / General Manager
Knuth.Kiefer@Moevenpick.com"

Pleasant staff, nice rooms, but very noisy!

from bradleyart
First the good... The Movenpick is a very nice hotel. I stayed in a Premium room, and it was spacious, modern, and well equipped with a marble top bathroom, huge walk in shower with overhead rain faucet, large LCD television, new king bed and fluffy down pillows. Each day, the staff bring a few pieces of fresh fruit and bottled water to your room. The staff is also very kind and attentive.

Now the bad... The hotel is being upgraded to a 5 star hotel, and so there is constant drilling and hammering underway all day long. If you are out doing business or shopping, perhaps this won't be such an issue. But be warned, there is also some major construction underway behind the hotel (think jackhammers, crane, and lots of men yelling). Unfortunately, they seem to only work at night. So just about the time the hotel construction stops, the street construction starts up! Last night I had ear plugs in, and a pillow over my head, and it was still painfully annoying. A credit to the staff however, when I complained about the noise, they kindly moved me to the other end of the hotel which is a bit further from the outside construction site. Still not quiet, but better.

This hotel is a gem in the making... not quite there yet. There are not many people staying here, which makes it easy to get a room. Like I said, you won't be disappointed with the room cleanliness or quality or the friendly staff. I stayed at both this hotel and the Sofitel Metropole, and certainly the Metropole is a nicer experience (at a higher price). But don't take that the wrong way... in a couple months when construction is finished, this place will really be a great hotel.
Management Response from KnuthKiefer
Thank you very much for your review of our brand new property. Indeed I understand your disappointment with the noise levels in the hotel at times as the renovation has not yet been entirely completed and I would like to apologize sincerely for the inconvenience caused. I do appreciate however your positive remarks about our property in General and hope to welcome you again to the hotel once the hotel will be entirely completed by end of January.

Knuth Kiefer
General Manager

Top Local Tips for Hanoi

Taxis in Hanoi Stick with Ma Linh Taxis or Hanoi taxis, who are less likely to literally take you for a ride. Even then, state that you want them to go "by Metre" when you board, as some of the drivers will still try to negotiate a flat US$ rate that of course would be higher than wha the metered fare would be.

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Other names for Moevenpick Hotel

  • hanoi moevenpick hotel
  • Address: 83a Ly Thuong Kiet - Hanoi - Vietnam
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