Melia Hanoi Hotel

, Hanoi, Vietnam
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Melia Hanoi Hotel

44B Ly Thuong Kiet St - Hanoi - Vietnam Hotel Website | | (84-4) 3934 3343
320 Traveller

Reviews - Melia Hanoi Hotel

Historical Traveller Reviews of Melia Hanoi Hotel

Great - once they managed to confirm my reservation

from PeterCG
It took me several tries to get my reservation confirmed - they claimed to have replied to my initial e-mail but they didn't. Then they ignored my first fax. Finally after I rang again and gave them a well-deserved ear-bashing, they gave me a different fax number, to which they replied promptly. I had originally tried to make my booking via their website, but when I got to the page on which I had to enter my credit-card number, I noticed that, rather worryingly, it was not a secure webpage (https).

However, once I arrived, my perceptions changed: I found the hotel to be smart, modern, efficient (other than the reservations department) and in a great location. I stayed on the executive floors, where the free internet access and the early evening drinks and snacks were worth paying extra for. I tried one of the restaurants and found the prices rather high and the food nothing special - however, there are plenty of places to eat out within a short walking distance.

Unpleasant smell!!

from Burbs
Unfortunately at the Melia the swimming pool area (which is very small, including the pool and yes the 'hot' tub wasn't working) is on the 3rd floor and below it is a very ghastly smelling market (where we were shocked to see a lot of dog meat, although we understand local customs, but difficult for those who think dogs are a mans best friend!!) It is impossible to sit around the pool after a swim because of the smell coming up from the market. (the weather was impossibly humid admitadly) Yes, drinks were hugely expensive and the service from the waitress in the foyer bar extremely 'off hand'. Breakfast was cold but the big win was the fast business lunch in the restaurant on the first floor. Well worth it. Forget the tapas though in the Latin Bar, 3rd floor. Standard rooms were 3 star but we also had 2 nights in a suite which was much much better.

Central Hotel

from mittywalter
Great hotel to stay while in Hanoi, very central. Rooms were clean and well serviced. The pool area is small but nice but when I was there the outdoor whirllpool was out of action. Make sure to bring googles if you are swimming the pool as the chlorine level are quite high (l learned the hard way). The breakfast choice is huge, with eggs cooked to order buffet style. Didnt eat any other meals in the hotel as the local cuisine is fantastic. But if you do want to eat Hotel food the Sofitel Hotel Spice Garden restaurant is an absolute must.

Great location

from ABaisley
The Melia isnt especially charming or beutiful but its good value and well located to walk into town and if you are high up enough you are away from the hustle and bustle of Hanoi. The rooms were spacious, clean and well presented. The breakfast is adequate and the pool a little disapointing. The best thing about this place is the service. Nothing seemed too much trouble.

Melia - Nice Hotel. Excellent Location. Found drinks and food expensive.

from A TripAdvisor Member
Stayed three nights in the Melia. The inside of the hotel is far better looking than the modern styled outside.

Our room was spotless and was very quiet.

We did find that the food and drink was expensive however. We travelled extensively throughout Vietnam during our trip and in good hotels. This was definately the most expensive for drinks and food.
Vietnam is very cheap by western standards and this was expensive by western standards!! Two drinks and one burger & fries in the reception bar was nearly 40 USD.

If you want an excellent western meal go to Al Fresco's at the south east corner of Hoan Kiem lake diagonally opposite the massive neon Carlsberg sign. Five minute walk from the Melia. Steaks, ribs, mexican, italian, pizza etc. Very cheap, good quality, extremely friendly and they have a dark beer kind of like Guinness!

Which brings me to my last point about the Melia. Vietnamese people are probably the friendliest people I have come across on my travels. This however does not include some of the staff in the Melia.

Waiting 20 minutes for a drink in an empty bar or the same in at the (very nice looking) patisserie counter is simply not good enough. When the waitresses did eventually appear in the bar (we'd still be waiting at the patisserie despite trying twice!) the level of service was not what you'd expect from a luxury hotel. This happened more than once.

The rest of the staff were very good.

Overall - Memory of the place let down by some of the staff and the cost of drinks and food. Excellent location however and the noise of the city can't be heard inside.

Would probably try somewhere else if we went back.

Not bad all things considered

from MsDoc
We stayed at the Melia Hanoi for 5 days while on holiday in Hanoi. I agree with previous reviewers that the hotel was nice but the surrounding area left alot to be desired. We stayed in a Royal Service Room (Executive Floor room)and we would definitely recommend that other travellers do the same. For an extra fee (small) you get to have your breakfast there. You also get complimentary afternoon tea (nice scones) and evening snacks with drinks, which come in handy after a long day of sight seeing. Although it is branded as 5 star, we found it more to be like a 4 star hotel. The service on the Executive Floor was good, but it was pretty average and even bad sometimes elsewhere in the hotel. We tried the breakfast in the main dining room on the first day and was served by a waitress who sulked and ignored our request for coffee. The buffet was also cold. We ate only in the Executive Lounge after that. The food in the hotel was ok in general.
The Melia however appears to have their own taxis that they recommend guests. This is a great service as taxis in Hanoi are known to rip off tourists and are definitely one of the dangers that you should watch out for. We found the hotel taxis to be clean and the drivers honest (no funny meters that jump every second).
In general, we found the hotel and rooms to be acceptable. The service on the Executive Floor was good but definitely not as good as the Sheraton in HCMC.

Outside bad inside very very good!

from lellybellybean
We stayed in the Melia on the last two nights of two weeks in Vietnam - we had stayed at four 3 to 5 star hotels from Saigon to Hanoi and although this was very modern - we loved it and it was a nice change after the old colonial style we'd had before. We were lucky enough to get upgraded with Trailfinders to a suite and it was fantasic - biggest bathroom/bath ever and the quality of the bedroom /furnture was top - we liked it so much we decided on the last night to stay in the room and get room service - which was beautifully presented in a heated trolley and very starched napkins/nice glasses etc - the suite had fresh roses in each room (incl the two bathrooms..) and when we got our laundry (very quick and to good standard) there was a rose on the moses basket it came in! Shirts etc were hung up for us when we returned..the food in room service was delicious (wine - as in all of vietnam cost more than the food..)

We arrived before 7 in the morning and although the hotel was fully booked so they couldnt let us in early we were offered roms to shower etc and they did get us into the room early (about 11) for no extra cost. Breakfast lovely - gorgeous reception and dining areas - great Latin bar with music upstairs and all in all a real treat

I have noticed that the really bad reviews of great hotels on trip advisor are always from the US/Canada!! Strange - while we were at the Melia the red carpet was out and top security in place as the King if Cambodia was there - so I reckon it cant be that bad!!

Nice hotel!

from panasia
We spent five nights last january on the 20th executive floor. We enjoyed very much our stay at the hotel: the room was nice with good views of the city, with firm mattress and quiet HVAC, the breakfast buffet was good. The band playing everynite at the bar was fantastic!One negative remark: the floor was a little bit sticky (due to humidity?). By the way, the location was very central, near the oldtown and the lake.

Great hotel, great service

from haftar
I stayed at this world class hotel for five nights. It definitely pays to purchase the Express Floor rooms. The rooms are large and well decorated; the complimentary morning breakfast buffet and the afternoon tea are extraordinary, and the fitness center is first rate. The concierges on the Express Floor were lovely, helpful, and knew me by name on the second morning. I would highly recommend this hotel, especially for business travel. It is a $2 - $ 4 US dollar cab ride from most tourist sites.

Superb hotel in a great location

from Nige and Jane
We spent 3 nights at the Melia, in a suite which was excellent value. Rooms were large, well equipped and comfortable, and the staff in the hotel were genuinely very attentive and helpful. Food is good quality and reasonably priced for this vintage of hotel.

It is only a short walk to Hoan Kiem lake, which early morning ( 7-7.30 ) has a whole range of interesting people watching opportunities against a backdrop of the serene presence of the lake. It is in fact close to most of the attractions of this fascinating city. The opportunist cyclo hawks at the front of the hotel are a minor irritant and taxis are generally a better option and very cheap indeed.

We strongly recommend the Melia.

Top Local Tips for Hanoi

Book tours with a company when you arrive in Vietnam and save a lot of money. Book your room to this place on the web then book all of your tours and airport transportation when you get there. It is easy. We spent way too much through a travel agency and were shocked when we saw the prices when we got there.

stay longer than you were planning too Hanoi is the best part of vietnam

getting around Taxia are easily accessible and inexpensive


Other names for Melia Hanoi Hotel

  • sol melia hanoi
  • hanoi sol melia
  • Address: 44B Ly Thuong Kiet St - Hanoi - Vietnam
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