Indochina Hotel

, Hanoi, Vietnam
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Indochina Hotel

, Hanoi
3 star

Rooms: 30

13 Au Trieu - Hanoi - 10000 - Vietnam | +84-4-9285915
72 Traveller

Reviews - Indochina Hotel

10/10
Very comfortable hotel
Submitted by: alice in 21/07/08
  • Age Group: 26 - 30
  • From: France
  • Traveller type: Young Couple
I stayed there from may 2008, it was a nice time with many laugh. The staffs are friendly, helpful. They helped us alot for traveling arround hanoi. Hotel room is very nice , clean with private computer and internet access in the room. I would stay again for the next trip.

Historical Traveller Reviews of Indochina Hotel

Indochina is my choice

from Andreivn
If u are looking for a place to stay in Hanoi i would like to recomend Indochina hotel with following reasons:
1.The great position, close to the lake and old quater, but not busy and noisy street like other street.It's smaller street, but im sure the taxi can drop u in front of the hotel,I never have to walk with the laguage to the hotel as one tourist complained.
2.Hotel decor is warm and family. Room is clean, it's better to book the room with window.
3.Hotel staff is friendly and helpful, so dont worry if u will stay in the side without elevator, the stuff will take ur laguage upstair, and bring it down when u checkout.
4.Each room provide PC and free internet.If u dont stay in the room in middle u can also access to wifi internet.Tivi has multiple international chanels, not only Vietnamese as one tourists complain.Anyway we travel to Vn to enjoy the daily life and the beautiful places, im sure u are not interested to stay in the room and watch TV.
5.2 ways AC can keep u warm in the winter and cool in the summer.I have one friend who stayed in another hotel and they have only AC for summer and he was frozen on the bed.
With resonable price and good service Indochina hotel is a good choice for ur stay in Hanoi.

We were ripped off

from Muggles79
We asked the hotel to book us bus tickets from Hanoi to Nanning. We were told these would be USD 32 each which we thought was pricey but were told that was the price. Every time we asked for the tickets they would not give them to us, making up excuses like they needed to show the taxi driver the ticket so he would know where to take us. The taxi arrived and they still would not give us the bus tickets, instead, one of the staff jumped into the cab with us to the bus station. He then pointed at the bus and gave us the tickets and ran off. We then saw the face value of the tickets. We had been overcharged by 90%.

What a Bargain!

from TripMasterNC
I was very pleasantly surprised with my experience at the Indochina Hotel. Based on past experiences, I expected old dusty rooms with bad service for this price point. The staff was really nice and accommodating. But the best part was the room we got. It was a newer room with western style fixtures and beds. The bathroom was nice and clean. That is pretty much what I look for after a long day of walking.

I can't comment on the food because we opted to eat breakfast at the MANY local places around the hotel. Btw, the hotel is very centrally located for walking tourists like us. The only gripe I have are the little cosmetic imperfections in the hotel, like dust and cabinet doors not closing all the way (I know, I am a perfectionist). Overall, for the price we were pleasantly surprised and would stay again. Hopefully the price stays the same!

Good option (for the price) but know what your getting

from TravelSnob1
MY TRAVEL STYLE: I hate business hotels and strongly prefer resorts that resemble the Four Seasons, Aman, and Oberoi but try to find similar properties at lower cost. I seek out the “wow” experiences and I encourage you to view hotels I have stayed at and their respective reviews (by clicking on my name).

LOCATION: Excellent. 3-5 minute walk to the lake and main tourist areas. Off on a rare quiet street (quiet at least compared to the rest of the streets in the area).

BEST WAY TO GET THERE: Taxi from hotel TO airport was about US$12 and 40 minutes (don’t remember cost to the hotel FROM the airport).

TYPE OF ROOM: Deluxe. Saw a standard and it was very small in comparison and the bathroom was way too small in the standard room.

BED/SHEETS/PILLOW: On the hard side like nearly all beds in Vietnam. Sheets were better than average linens but nothing special. Pillow was too thick.

LIGHTING: Excellent lighting in bathroom and bathroom.

BATHROOM/SHOWER: Terrible. We were told the hotel was brand new but definitely not the case. Maybe it wasn’t dirty, but it looked that way. Shower was in the bathtub. Grout was clean and chrome fixtures had a bit too much rust. It just didn’t fit in with the rest of the room which was pleasant. I hate shower curtains but at least this one doesn’t touch you while showering.

TOILETRIES: Cheap! Bring your own.

CLEANLINESS: Room and entire hotel (minus perhaps at least the look of the bathroom) was spotless.

A/C: Quickly got our room cool. Windows to our room could be opened for fresh air.

STYLE OF ROOM: Nice. There are 2 wings to the hotel. We were in the older wing and the rooms looked brand new. They were more asian style than the other wind that was more modern. Normally I prefer modern, but I was impartial to one over the other. There were not enough electricity outlets for the provided computer, monitor, TV, refrigerator. You must choose what you want on. Very nice original art is in the rooms. No do not disturb sign was a definite minus.

CLOSET SPACE: Too small for even one person to unpack all items.

QUIET: Very quiet for this area of Hanoi but the sound of traffic could still be heard.

FOOD: Included breakfast ended at 9AM, too early for me.

TV/INTERNET: TV is on the small side not a flat screen, though. Several English movie channels were available at no cost. Computer is provided in the room with free internet access (our wired internet wasn’t working even after several requests to fix it). The wireless internet worked well with our own computers and was of average to good speed. 2 computers in the lobby as well available at no cost.

SERVICE: Staff here is inexperienced but some of the nicest, friendliest staff I have come across.

COMMON AREA: Not much common area except for the check in area which is really much of a place to hang out.

ROOM & CITY TIPS: The modern wing bathrooms were the same and the rooms in both wings seemed to be equally new. Only difference is the style of the rooms mentioned above. Worth upgrading to a deluxe room to avoid the tiny bathroom in the standard room. We were told we had the suite, but it was small compared to most suite standards, didn’t have a couch or a separate area in the room. I would call it a normal room. They say the hotel is very new, and all the staff are new. Maybe it’s new ownership and a good remodel but the hotel is definitely, in no way possible, new. I walked by many hotels in my 4 days in Hanoi and this was definitely one of the nicer ones among a lot of unpleasant ones. Higher floors should be more quiet. The modern wing has an elevator so if you are against walking up stairs (they will carry your bags up) then choose a lower floor or the wing with the elevator. We liked that our suite had two beds in the room so we could take the blanket off one and place it under us when using the bed to make it softer. I stayed at the Paradise hotel as well and preferred the rooms a bit more and the bathrooms way more, but the location wasn’t as good (see my review). I would recommend this hotel and at $35 for a standard room and $50 for a suite, it’s a great place (minus the bathroom) and a great value.

Not so charming

from smartnik
I know that you cannot expect much for that kind of price but the enormity of choice of similar accommodations in Hanoi, I would not recommend choosing the Indochina hotel for the following reasons.

First, the location is not that good. It is indeed close to the lake but it is located on a pedestrian street which is not normally accessible to cars. On arrival, my taxi driver stopped at the beginning of the street and I had to carry my luggage to the hotel.

Second, it is a tall building that has no lift. I am healthy and fit but it was not so easy to walk five flights of stairs to my room every time I came to the hotel.

Third, the room did not match the pictures at all. A nice decoration was obviously attempted but not quite succeeded. As another reviewer put it, there was a lot of improvised design and on-the-spot fixings. The bathroom was extremely small, the room was damp. The walls were so thin that I could hear all city noises, despite being on the top floor (and believe me, Hanoi does wake up early!)

Four, I just could not bring myself to eating their breakfast so unappertising the food was (the cheapest varieties of cheese and sausages, acidic fruit juice).

Finally, the service was friendly but inefficient. They do speak some English but when I asked for an extra glass, I had to spell the word and even that did not help because I got a cup. I had to go down and show them what a glass is.

Again, given that the abundance of hotels in the area, I would not recommend staying here.

Avoid!

from inkacola
After spending a week at different hotels in the Hang Be street area, we decided to give this new hotel a try for our last night in Hanoi since it was in a different area (behind the Cathedral). What a mistake! Although they're trying to be modern, and even give you a computer with free internet in the room, they REALLY need to work on the bathrooms. The plumbing was shocking, and the sewer smell coming from the pipes was unbearable... we had to cover the floor drain with the garbage can, keep the bathroom door tightly shut, etc. Every time we flushed the toilet, water leaked from the tank, flooding the floor. The hotel reeks of smoke and the quiiet rooms are windowless, except for some frosted glass panes at the top which give off to the hallway, where the light shines brightly all night (unless you get up and turn it off as I had to do several times). The staff seem very young and not prepared to handle technical issues. We spoke to other Asian guests at the hotel who were also unhappy about the rooms. Finally, the hotel reception booked a taxi to the airport for us saying it was their company, and charged us $12 -- -the driver was so tired that my husband had to prod him awake twice so he wouldn't crash, and then he tried to get us to pay for the tolls, arguing that he got paid a pittance for the ride by the hotel. For US$35, you can find much better places to stay in Hanoi.

Big Fiasco !!

from Willy2007
Big fiasco at the Indochina Hotel in Hanoi !!

We landed late at night in Hanoi following a flight from Japan, and after a 45 minutes ride from the Airport we finally reached the Indochina Hotel at around 1 am . As we entered to the lobby, we found it full of motorcycles ( around 9 motorcycles ) , having hardly an space to walk in. In the restaurant next to the lobby, were guests have breakfast in the morning, we could see that there were 3 matresses on the floor ( 2 of them pink with Hello Kitty design ) and around 4 or 5 guys in the lobby ( one with no shirt , all with no shoes ) .

This was quite a shocking experience , as this is not expected in a hotel no where !!

As the hotel has no elevator, we had to walk to the 4th floor. Big room with 2 beds, but a terrible bathroom, which leaked all around, old looking and improvised design. Old towels, and not very clean. Very humid room, with small windows.

The internet from the hotel did not work. The TV had several local channels and a few international ones.

Breakfast was poor and tasteless : Few selection and amount , lack of hygiene. Really bad . Nothing really attractive or tasty for breakfast.

Location of the hotel is good, and staff is very friendly, but this is not enough, as there are dozens of other options around.

I would never return to this hotel and do not recommend it.

Great location, but...

from Sam057
You can’t fault the location of the Indochina. It’s so close to the lake, and in a cute area, less frenetic than the Old Quarter. The hotel is new, and has some major hiccups to address. We were given rooms on a floor that had just had the corridor painted. We asked to move because of the smell, but there were no other rooms available. The bathrooms were terrible – they leaked, the drain was raised, the towels were old and the roof of the shower hadn’t been finished. The rooms were fairly comfortable, but small. Not having a window didn’t help. Breakfast was an interesting affair – not enough seats for guests, served fairly late (7:30) and the food was not replenished often enough. The staff should do a crash course in customer service. They are pleasant, but they didn’t seem to have much idea of how to run a hotel. Despite this, you don’t end up spending much time in your hotel while in Hanoi, so it doesn’t really matter!

Very friendly staff but not entirely honest

from TravellingForFood
I stayed at Indochina Hotel in December. I initially booked a deluxe room for USD50. When I arrived I was given a room on the 5th floor and the floor was dusty. Seemed like a room that they haven't used for a while. And from what I understand high floors are usually cheaper so it doesn't feel like a deluxe room to me. I felt a lack of honesty then. Checked out after 2 days to make my way to Halong Bay. One thing that really stood out was how friendly the staff there were.

After Halong Bay we had a nightmare with the hotel that we came back to so I went back to Indochina Hotel as the staff there were really friendly and we really needed a place where there were lots of smiles. Indochina has got lots of that.

This time we booked into suite that should cost USD68. They gave it to us for USD50. The suite was huge with 2 king sized beds, clean and comfy. That kind of made up for the first 2 nights when we were placed in an over priced room.

However, the suite wasn't available for the full duration of our stay as there was a booking for it for our final night there. Therefore, we were moved to another room for our final nights stay. The room was still nicely decorated but there was a stink that was prevalent in the room. I think it came from the sliding window at the back that was not air tight. The room has its own water feature right outside the sliding window. I guess the water in it hasn't been changed for a while so the smell came in through the sliding windows.

Overall, the rooms were a hit and miss. So if you do book into this hotel you have to get very precise written confirmation on what sort of room you are having. For example, which floor and which wing (they have 2 wings - one with elevator and one without elevator), the bed configuration, any bad smell coming from the outside, etc.

I can't fault the service as all the staff were really friendly and helpful but the rooms you get is like a round of russian roulette.

Nice property, inexperienced staff

from squishyray
The Indochina Hotel has only been open a few months. It is centrally located in a great tourist area a block behind the Catholic Church in the Hoan Kiem district. Due to its location it will always be a popular tourist hotel.

The hotel itself is only a few months old but is beginning to show problems due to poor construction and maintenance. The laminated wood floor was not installed properly and is beginning to pop up and buckle. Also, unlike older buildings in Hanoi this modern building is air tight. In the warm, damp climate of Vietnam the buildings either need to be open to air or closed and air conditioned. The Indochina has chosen to only run the air conditioning when guests are in their room, which makes sense from an energy saving perspective, but the result is the rooms become dank and moldy smelling.

We found the breakfast to be substandard compared to other similarly priced hotels in Hanoi. The breakfast is served in the lobby and was very sparse. Rather then buying cheap, fresh, tasty local bread they served "western" manufactured white bread that was old and stale. They also didn't even provide a toaster. The tea was made in a large pitcher with bags that stayed in the container and new hot water was poured over the old bags when the tea began to run out. The result was a bitter brew of undrinkable tea.

On the positive side the staff was exceedingly friendly and eager to help. They are trying to run a western hotel and charge relatively steep prices but just don't know how to run the hotel. I certainly hope they learn quickly before the facility is run down and they spoil their reputation.

Top Local Tips for Hanoi

good hotel I stayed at this hotel for 4 nights in mid June. I had a nice room with a comfortable queen size bed not on the street. Room was quiet. Breakfast was tasty as was the room service I had one evening. Staff was very friendly and helpful. Location of the hotel is perfect with shopping and restaurants nearby. Computer with internet in the room was a very nice plus. I highly recommend this place for travelers who don't want to spend hundreds but who want comfort and elegance. Definitely worth the price

good hotel I stayed at this hotel for 4 nights in mid June. I had a nice room with a comfortable queen size bed not on the street. Room was quiet. Breakfast was tasty as was the room service I had one evening. Staff was very friendly and helpful. Location of the hotel is perfect with shopping and restaurants nearby. Computer with internet in the room was a very nice plus. I highly recommend this place for travelers who don't want to spend hundreds but who want comfort and elegance. Definitely worth the price.

Amazing service, very nice hotel I stayed at this hotel for 4 nights in mid June. I had a nice room with a comfortable queen size bed not on the street. Room was quiet. Breakfast was tasty as was the room service I had one evening. Staff was very friendly and helpful. Location of the hotel is perfect with shopping and restaurants nearby. Computer with internet in the room was a very nice plus. I highly recommend this place for travelers who don't want to spend hundreds but who want comfort and elegance. Definitely worth the price.

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