We thought Hanoi was just going to be a landing point in Vietnam, but we loved the hotel, great location, pool, friendly front desk staff, good restaurants. Hanoi is amazing around the lake and old markets area, very safe, excellent food, and once you get used to crossing the road - just brill

My family and I just returned from a 10 day stay at the Hilton Hanoi Opera and were extremely pleased with the facility and its eager-to-please staff. We were in Vietnam to adopt our 4 year old daughter who we had just met when we checked in at the Hilton. It could have been a stressful time but the following factors helped to make it highly enjoyable: comfortable beds and high quality linens; excellent food (room service and restaurants); clean pool with poolside dining; well-maintained exercise equipment ; friendly staff that went the extra mile over and over again; great location; resourceful concierge staff; best housekeeping staff we've experienced anywhere; and soundproof rooms. If you're looking for historic and stuffy, stay at the Metropole. If you're looking for a welcoming staff, amenities galore and an excellent value, stay at the Hilton Hanoi Opera.

We stayed three nights at this hotel and loved it. Five star but not over the top decandence - felt at home and very comfortable - luxury, boutique feel. Staff were helpful in locating lost baggage. Great position - dont forget to try the ice cream shop down the road - a deliciously sticky experience not to be missed!!! We were very disappointed not to be able to re-book this hotel when we returned from a tour - fully booked - our second choice hotel was no comparison!

Just back from a 9 day stay at the Hilton Hanoi Opera and it was a delight. My husband arrived before me and was able to upgrade his reservation to a suite on the executive floor for a reasonable fee. Smart move. We had a bedroom and living room and they were well furnished with a large desk for work, sofa, chairs, etc. There was a 50" (at least) plasma TV in the living room and another smaller TV in the bedroom. Bathroom was spacious and the amenities were all green tea based and replenished often.

The lounge served a full breakfast, afternoon tea and "happy hour" from 6:00 to 8:00 each evening with a good assortment of appetizers and wine, beer, hard liquor or soft drinks---all complimentary.

The executive floor staff was excellent and always ready to help us with directions, make dinner reservations, etc. The hotel is in an excellent location--right next to the Opera House and you can walk to shopping, restaurants, and many points of interest. There is a nice size pool and a reasonably well equipped exercise room. For us--another big convenience was having the United Airlines office right in the hotel.

Another big plus was complimentary internet via our laptops in the room--or you could use one of their computers in the lounge.

The only part I did not like was the fact that the closets were very small, which was surprising considering the size of the rooms.

I would go back tomorrow. It is a great place

I spent a long week end in Hanoi for sightseeing and eating with 3 other friends and we were reasonably satisfied with the Hilton Opera. The location is very central and convenient and glad we did not stay elsewhere. First, I wanted to book the Sofitel, but did not regret my decision as the deal with Hilton Opera is better and the standard of the two hotels is pretty much the same.

The bedroom and bathroom were decent and very clean. I'm a true fan of boutique hotels so the traditional vietnamese background/feel did not "wow" me. But I think the Hilton did a fine job by creating the contemporary atmosphere in the room with selections of contemp. furnitures, so it did not appear too dull. The bed was also comfy and the air conditioning worked alright.

The Buffet Breakfast was delicious ! Wide range of food, fruits, drinks and french pastry. We spent almost an hour slowly enjoying our meal and it filled us up til mid afternoon.

One negative point to make: we found it extremely difficult to communicate with the hotel staff. Although they all seemed very helpful and attentive but we had to repeat ourseleves everytime we would like to know or do something. May be it was just us that did not quite understand their poor english!

I would certainly recommend HIlton Opera to anybody who drops by Hanoi. Just do not expect luxury -- comfort is probably the right word!

Did I stay at the same hotel as everyone here? Maybe it's because I'd just come from Chiang Mai, Thailand and the happening beautiful design hotel D2 that this Hilton seemed like such a dud. I had stayed here before two years ago when the rate was like $68 including breakfast now it was $150 without breakfast. Which for Hanoi to pay $150 without breakfast - is criminal. It's my own fault for booking it. But I wanted something familiar...which was a mistake so I checked out. The outside of the hotel is great, and the location is very central and very posh (for Hanoi) but once you step inside it quickly goes down hill. The rooms have to be the ugliest I've ever stayed in. With absurd fake green and red furniture and these faux lacquer gold spec light fixtures, it’s like the room was designed by a provincial Chinese Mobster. The bathroom is a nice size with a separate shower, too bad about the cheap tile and the cheap "free" water that is distilled and has an after taste of dirt. I guess that's what bothered me most about this place - it pretends to be a 5 star property but everything about it says 3 star. The aesthetic goes from gaudy (the lobby) to institutional (the gym). My first experience of the staff was at the front desk checking in, after handing over my passport the keen young staff member looked up at me and said "Ok so your room rate is $135 plus plus not include breakfast, you want breakfast? It's $13.50 USD extra or why don't you upgrade to executive floor for only $35 USD plus plus more". I would have appreciated maybe a welcome to the Hilton Opera Mr. Owen or maybe "How was your flight?" Of course I was more than aware of what kind of room I had booked, after all it was me who booked the room. If only I had the presence of mind to earnestly look at this young man and ask him: "would you pay $13.50 for breakfast?"

As I had arrived late once I got settled I was hungry and went down stairs and asked another young man at the front desk if there was anywhere I could eat, it was 11 o’clock on a national holiday: "No" was his response. Not even thinking that maybe he should recommend room service. I went out and walked around the block and found a lovely bar that had a full menu still available.

The towels in the gym smell like they are washed in paint remover. The customer care and web site for Hilton and Hilton Honors is another catastrophe that I needn't go into. I felt like everything about the place was cheap and that I was being ripped off, that as much as they’d like you to believe it’s all about quality it’s actually about getting away with giving you as little as they can while charging as much as they can get away with. And from reading the reviews here it seems like they have succeeded marvelously. How else did Paris and Nikki get to be worth $150 million each? I've learned my lesson and promise to never stay at another Hilton ever again.

We spent 3 nights at the Hilton Opera. The rooms were very nice, great pool, nice gym, excellent breakfast buffet. The staff were extremely kind and helpful. I was overwhelmed by how attentive and thoughtful they were. We stayed with our 4 children and it was a perfect spot for us. The hotel is in close proximity to great shopping and fantastic restaurants. We did take one tour through the Exotissimo tour desk in the lobby and we weren't 100% satisfied--so wouldn't necessarily recommmend that though!

I accompanied my husband on a business trip to Hanoi from 3-6 June 2006. We selected the Hilton because of the loyalty scheme and booked an Executive Floor room. Check-in was done efficiently at the designated Executive check-in floor and on entering the room (always an anticipatory moment) we were delighted with what we found. Beautiful, opulent furnishings, spacious, elegant bathroom and a stunning view looking right at the Opera House! The hotel itself has been designed and painted to exactly match the architecture of the Opera House and it is a work of art! The Executive Lounge was beautifully furnished with very comfortable chairs and lots of local art work on the walls. The curtains were made from local silk. The lounge staff were extremely pleasant and attentive and kept our plates and wine glasses well filled! Only one fault - the gym was very good but had no blinds/window shades and became a little too warm to endure an hour's workout. The door staff were very good at hailing a taxi and explaining where we needed to go. Loved Hanoi Hilton Opera and hope to re-visit later this year.

The Hilton Hanoi Opera feels like a business hotel - it is functional and practical and does not have the old world charm of the Sofitel Metropole across the road. It is however brought to life by the warmth of the hotel staff. The door men, the front desk staff and the hotel staff were always friendly, pleasant and helpful. Returning to the hotel, the door men will unfailingly rush to help us with our shopping bags and usher us back into the lobby.

The hotel is conveniently located near the shopping area of Hang Gai, which was where we spent most of our 5 days in Hanoi. We had expected to do a fair amount of walking tours around the city but were dismayed when we arrived to discover that crossing the roads was a rather life endangering experience. Fortunately, we stumbled upon Hang Gai where the many silk shops kept us fully occupied. In particular, we loved the shop at 78 Hang Gai - the proprietress is an excellent tailor who produced 3 jackets, 2 blouses and 2 skirts in 30 hours, all of them beautifully finished. Hadong Silk at 102 Hang Gai was our other favourite for the modern designs and beautiful colours.

Well run hotel. Excellent service and a superb restaurant. After a long journey from the United States it was the perfect hotel to begin a vacation.