Hanoi RiverSide Hotel

, Hanoi, Vietnam
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Hanoi RiverSide Hotel

2 star

Rooms: 36

15B Hang Can Street, Hoan Kiem District Hanoi Old Quarter - Hanoi - 00844 - Vietnam | 0084.4 9232941
31 Traveller

Reviews - Hanoi RiverSide Hotel

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Three Names - and Bad Under Any of Them
Submitted by: Jay in 12/09/07
  • Age Group: 51 - 60
  • From:
  • Traveller type: Mature Couple
This hotel CURRENTLY USES three names.

Ha Noi Riverside, New Stars and Ha Noi Lotus - the last one is actually on the hotel building, the others just to mislead people.

If you are not interested in buying their over-priced tours, they are not interested in you. They lie and mislead people both on hotel reservation web sites and in advertising.

Don't waste your time - there are many better places within walking distance.

Just dont!
Submitted by: Kristina in 21/04/07
  • Age Group: 60 +
  • From: Vietnam
  • Traveller type: Family Traveller
Be very careful! Who ever thought this was a good and cheap hotel has been ripped off. Me and my mother went here for a relaxing stay. Everyone was really nice and helpful in the beginning and we booked trips through their travel agency. It was not until later we understood that they charged us more than the dubbel price on everything we booked. They relocated us and refused taking our phonecalls. Be careful with this hotel! Vietnam is such a wonderful place that people and hotels like this is just not worth the effort.
The Best Place to stay in Hanoi
Submitted by: Koch Evelyn in 04/02/07
  • Age Group: 26 - 30
  • From: Germany
  • Traveller type: Honeymooners
Although in Hanoi there is a huge choice of places to stay and they all seem very similar, the Riverside was by far the best place to stay and the best place I stayed in the whole of Vietnam.

The rooms were immaculate and great value for money. The staff could not have been more helpful - Mr. Ben (the manager) was so accomodating for us and our friends who were not even staying there!

The location is perfect, so there really is nothing wrong with the place! They will even pick you up from the airport if you send them an email to ask.

I have recommeded the hotel to loads of people on my travels and would definitely recommed it to anyone reading this :)
Beware of this hotel - stay well away!!
Submitted by: Bee in 07/01/07
  • Age Group: 31 - 40
  • From: Malaysia
  • Traveller type: Family Traveller
Beware of this hotel. The staff (especially the hotel manager who goes by the name of Kien/Hieu) are running some sort of scam. When you check in, they will ask for your travel plans; how many days in Hanoi, what day trip you have booked etc. If you have not booked any trips, they do a hard sell for day and overnight trips (e.g to Halong Bay, Sapa, etc). Initially we thought they were being real helpful, but after shopping around other travel shops, found that they were grossly inflating the price of trips. We then booked with another travel agent for an overnight trip. When the hotel found out we were not taking up any trips with them, they informed us that they did not have room for us. During check out they then tried to charge us for things which were offered as complimentary when we booked the rooms (example trying to slap the USD 10 airport pick up fee). This hotel apparently has been re-named Hanoi Lotus Hotel, so take extra care when booking.
Hotel is okay, staff are terrible.
Submitted by: Silke in 02/01/07
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young & Single
We are travelling on a 3 week tight schedule with treks and day trips so really needed to book our accomodation in advance. Hanoi Riverside came with several recommendations and we therefore paid a little more than usual for this 2* hotel. It is really the staff that have made our stay at Hanoi Riverside such a disaster. We have since met another two Australian couples who have had the same sort of experiences from Hanoi Riverside, one paid even more than we did through their travel agency and on arrival was told that the hotel was fully booked.

It does not have most of the services or amenities that it advertises. No hot water, no 24 hour reception, no bar, no guest kitchen, no internet in the rooms, tv's that dont work and of the 5 nights we have stayed there we were only given breakfast on one of the mornings - although bed and breakfast IS paid for.

The hotel is on Hang Can street in the Old Quarter.

I seriously would not recommend it, there are many other similar hotels in the area with staff that are helpful and would welcome your business.

Hope that helps.
*** Do NOT stay at Hanoi Riverside ***
Submitted by: Antonia in 30/12/06
  • Age Group: 31 - 40
  • From: Australia
  • Traveller type: Adventurer
As a courtesy to other travellers I thought it wise to inform you of the service we have received from Hanoi Riverside.

Our experience:
We have 3 seperate bookings for 5 nights in total. The first time we checked in the receptionist demanded to see our travel program, which we showed her. Once she had seen that all our tours were pre booked and paid for she allocated us to what we can only imagine is the worst room in the hotel. No windows and damp. We immediately asked for a reallocation of room and were moved to the vacant room next door which had huge windows overlooking the street.

The second time we checked in she didnt remember us so when she asked for our travel program we said that we intended to book tours whilst we were here. She was happy with this response and allocated us to the correct room. Over the two day stay breakfast was not provided although it had already been paid for.

Today is now the third time we are checking in and today the receptionist has told us that the hotel is fully booked. No more rooms. We have already paid and booked for this hotel.

She has showed absolutely no integrity and has been rude in all her dealings with us.

We would NOT recommend this hotel to any other travellers. In addition we have asked our respective tours guides (locals) about this particular hotel and it has a reputation for doing over its customers time and time again.
Good people working here, the best
Submitted by: Magdalena Guerrero in 23/10/06
  • Age Group: 41 - 50
  • From: Chile
  • Traveller type: Adventurer
All is good, the room, the workers, is clean and have the best location in Hanoi
Really good place!
Submitted by: M A Qureshi in 23/09/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Business Traveller
This was a great place to stay. The staff were wonderful - honest and helpful. Mr BEN, the hotel manager, was very helpful in offering suggestions about what to see in Vietnam, and in helping us book tours. He and his staff went out of their way to help us cancel a tour (with some money back) and make new plans when a bout of bronchitis forced us to change our itinerary. The hotel was clean and comfortable. We would highly recommend it.
We were so happy to be in this place
Submitted by: Sabine in 18/09/06
  • Age Group: 26 - 30
  • From: Germany
  • Traveller type: Backpacker
We were really so happy to be in this place. Arriving on our bicycles and receiving such a hearty welcome! The hotel is perfectly situated in the Old City, a short walking distance to the lake and not noisy at all. The rooms are spacious, very clean and bright and the staff is always ready to help us with any kind of information. They have lots of room for luggage storage which was important for us because of our push-bikes. The room price also include breakfast and free internet. And you can book trips to Halong Bay and Sapa, too - very practical! All in all we highly recommend this place.
An absolutely great place, the staff is friendly and helpful
Submitted by: A Travel Library User in 18/09/06
  • Age Group: 26 - 30
  • From: British Indian Ocean Territory
  • Traveller type: Budget Traveller
Helpful and lovely staff booked trips to Halong Bay (inc. Cat Ba), Sapa and Perfume Pagoda through reception. Just finishing Halong Bay. All good so far.

Top Local Tips for Hanoi

choosing a hotel Be very carefull when choosing a hotel theres some really good ones and also alot of bad ones with only a dollar or to in price differance

Cigarettes, DVDs and diamonds The street vendors sold cigatettes at half the duty free shops prices, DVDs were $1 each, black market copies with quality ranging from camcorder in the front row to master disk copies depending on the newness of the film, diamonds were 2/3s the cost of Bangkok prices, be careful of the added setting cost, make sure you buy as a package from the start, bargain, bargain, bargain, they will deal, and do the regular must call the owner first, even when they are the owner. Bargaining goes for most everything. Name brand and duty free items were the same price as in every other Southeast Asian country, in otherwords no values here, just a smaller selection. Food in Hanoi airport was terrible and expensive. Food in Hanoi was excellent and inexpensive.

Wandering Have a good wander around the Old quarter for great local food and soome fun bars!! just be careful when crossing the bigger roads!

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