Hanoi Phoenix Hotel
- Age Group: 41 - 50
- From: Australia
- Traveller type: Mature Couple
Read 161 additional reviews of Hanoi Phoenix Hotel at TripAdvisor.
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Historical Traveller Reviews of Hanoi Phoenix Hotel
Highly recommendedfrom SueB78
The rooms are clean, the free breakfast is great and the staff were fantastic.
The manager, Kelvin was very friendly and efficient and couldn't do more to help us during our stay.
We booked tours to Sapa and Halong Bay through them which proved to be very well organised and good value for money.
Welcome to Hanoi Phoenixfrom garetharnold
great tripsfrom Bartrotterdam
I can recommend this hotel to everyone!
very helpfulfrom tmckellar
This hotel will have a name change by now, but the address is still the same at 43 Bat Su St.
Thank U Ms Thin for all your help and friendship, and thanks to your helpful staff.
Staff with bad attitudefrom btuserid
part of the familyfrom mons20
Ocean Stars: Another Titanicfrom distuzled
After returning to the hotel from a sidetrip to central Vietnam, we were informed that in spite of the group reservation, the assitant manager had decided to split us between the Ocean Stars and another hotel several blocks away owned by the same person. They explained that they had several individuals who, although they did not have reservations, decided to stay on after a one-night stay at the hotel. Even after arguing that our reservation had been made months in advance, and that we wanted to stay together as a group, the assistant manager insisted that that was the only way he would accommodate us. After several hours of contacting the tour organizer and coordinating between them and the hotel manager, our original reservation was honored.
We walked the 5 flights of stairs to our room (the hotel has no lifts for any of its 6 floors), only to enter our room and discover a staff member sleeping in one of our beds. He had shoved a wire coat hanger into the electrical control key holder so that the fan would work while he slept. After waking, he attempted to merely straighten the sheet and bedspread instead of replacing the linens he slept on. We had to insist that another staff member retrieve clean linens so that our bed could be made. The following morning, two members of our group discovered that they were the main course for a bedbug feast while they slept. When the staff was informed, they claimed that our friends were merely victims of dietary allergies, and insisted that their hotel was clean.
On the positive side, they did provide free internet access and low fee currency exchange on-site.
t trust themfrom Hanoi_Traveler
I ended up at Ocean Stars because I stayed at another hotel. At first they put me in a windowless room that was cheaper, eventually I moved to a room with with a window, which was much more nicer and only $15.
The staff here are friendly, there is internet, they will pick you up for the "real price", working AC and breakfast is good. The rooms are also in pretty good condition, so Ocean Stars is pretty good value for money.
But if you stay here, please be a little careful. Some other people staying at hotel used other tours groups because they were cheaper (for the exact same tour), and then were not allowed to store their luggage in the hotel.
When I checked out, the manager for the hotel wrote down that my room price was $180 more than the actual price! He switched some of the numbers, and when I caught it he claimed it was a mistake. I don't believe that this could possibly be a mistake and don't ever want to deal with them again -- I think they cannot be trusted.
In conclusion, a no frills, clean, decent place, but if you stay here please be on careful.
The poorly ventilated and musty-smelling room on the 1st floor they gave us was so small - the bed was just 18cm (0.5 ft) from the wall! No space for even a chair.. The airconditioning didn't work well and the wall fan was too noisy to have it turned on. The window opens out to the air well inside the hotel. The tap hose was faulty - water leaked all night. Some of the floor tiles were broken. The bed was uncomfortable as we could feel the metal coils in the spring mattress. Worse were the mosquitoes!
The other couple had a room on the 2nd floor, facing the front street which was noisy.. The poor folks complained of a poor night rest.
- We liked the friendly staff (English OK)
- Free internet access on their 5 PCs
- Tour desk in the lobby
- There's tables and chairs for breakfast
Note: Some TripAdvisors members had earlier given this guesthouse good to excellent reviews. Perhaps we're just unfortunate to get a "disused" room (this will explain the poor maintenance of the airconditioning, broken tiles, musty smell, dust on the doors and windows..). Ask for a better room!
Great staff and very cleanfrom calie
Top Local Tips for Hanoi
Memorial House Memorial House's a lovely, cute, Chinese style house. Quite worth of visiting.
Vietnamese Food. Look for Cha Cha La Vuong, cook your own meal at your table. Fresh vegetables and add your your own chilli sauce. Delicious.
Mafia taxi Lots of mafia taxis in Hanoi. Get Vietnamese Dong before you arrive and search the price of a taxi ride to your hotel to avoid getting ripped off.
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