Hanoi Elegance Hotel 2

Reviews - Hanoi Elegance Hotel 2
- Age Group: 41 - 50
- From: Canada
- Traveller type: Mature Couple
- Age Group: 41 - 50
- From: Australia
- Traveller type: Family Traveller
- Age Group: 41 - 50
- From: Australia
- Traveller type: Family Traveller
- Age Group: 31 - 40
- From: United States
- Traveller type: Business Traveller
I could not have been more wrong!
My hotel stay at the Hotel Eleance was absoultely fantastc! I travel quite a bit and I can honestly say I have rarely been treated with such professionalism nor have I experienced as much genuine care for my comfort and well-being as I have during my stay at the Hotel Elegance 2
The rooms are extremely comfortable. The breakfast (provided in the rate) extremely good.The central location (in the Old Quarter) is great. The service is attentitve. The staff extremely helpful and always willing to go out of their way to assist you in any way possible.
For instance, I am a very light sleeper and when I first arrived I was given a room on the second floor where I could hear the sound of the elevator bell chiming (no one else heard it so it must be me and my sensitive hearing). Regardless of how trivial this must have sounded to the manager, the moment I mentioned it to him he moved me to a room on a higher floor where I would not experience that particulatr noise anymore no questions asked.
I would highly recomment the Hotel Elegance 2 to anyone who is looking for a top notch hotel in Hanoi at a very reasonable rate.
I'll definitely stay with them again. I fact, I am. I travel back to Hanoi next week to catch my plane out and will spend a few more nights with them exploring the city.
- Age Group:
- From: United Kingdom
- Traveller type: Honeymooners
Hopefully a one-off, but the people above us were very noisy. The floors are wooden, and perhaps foreign customers need to be gently reminded that in Southeast Asia one generally does not wear shoes inside a house or room.
- Age Group: 31 - 40
- From: Australia
- Traveller type: Budget Traveller
Historical Traveller Reviews of Hanoi Elegance Hotel 2
Good service, Good value
from chiumtA rather nondescript facade. You will probably just walk past this hotel if you were not specifically looking out for it. But once inside, it is a very different affair all together.
First off, I prebooked a Halong Bay Tour through this hotel. No hassles at all. Tried booking same tour through Handspan, but they required advance payment, which was really a hassle, since I was asked to faxed a photocopy of my credit card. The Elegance simply prebooked the tour for me without asking for any advance payment. Everything was based on trust.
The hotel room was a clean 3* room. Actually was pretty quiet. Nice touches such as fresh fruits daily, PC with free internet access, flower in vase made a difference from other hotels (although they only remembered the fruits on the first and last days of the stay).
Breakfast was a la carte. Good and hearty.
Location - no complaints. Right smack in the old quarter, in a fairly quiet street.
The service is 5* all round, from the doorman, the waiters, the counter staff to the hotel manager. Very friendly and helpful.
In summary, a 3* hotel with a 5* service which you can hardly find elsewhere.
a home away from home
from ssqsendaiGreat value and lovely staff
from kumquat_mayHad a room with its own computer/ADSL connection which came in handy. (Think this might only be in the superior rooms.)
I hope it says something that I would happily recommend this hotel despite the fact that they made a mistake with our booking meaning that we had to spend the first night of our stay at a (not very nice) hotel round the corner.
Cozy Hotel Wonderful Stay
from G0ingnowOur initial plan was to book Hanoi Elegance 2, which is newer. As it was fully booked, we took the recommendation to book into Hanoi Elegance 1.
Despite being in the midst of the hustle & bustle of Hanoi Old Town, the hotel was cozy and comfortable. Most importantly, Hanoi Elegance 1 has great staff who are friendly and courteous.
Arrangement of excursion, airport pick-up etc were handled perfectly. We had a truely pleasant stay and would definitely recommend it.
very well managed hotel
from 1tryLoved This Place
from travlgrl-7Unfortunately I had to check out the next day because they were full, Hanoi was very busy when I was there. I spent another 2 weeks in Vietnam travelling around, and this hotel was the best value for money, clean- spotless! The room was very nice, bed huge and comfortable, double glazing and airconditioned so, the noise was minimal. If it wasn't for the staff at the Hanoi Elegance hotel, I'm sure my whole holiday would have been completely different, they really were fantastic!
Computer in every room?!
from senorlimpioA hotel to warm your heart
from NovaScottiaLoisThe hotel is great value - large and comfortable rooms, wonderful location, free in room internet (!). But is was the staff who really made the experience. It was the best experience we had in Vietnam. All the staff (from the managers to the cleaners) treated us with warmth and humour and generosity. They arranged most of our Vietnam transportation (2 train fares and an air fare) and daily transportation throughout the city. We felt very "looked after".
On our last day we arrived at the hotel from a tour and had very little time to get organized for the train. They called the tour operator to check on our progress and organized our luggage so we could make an efficicient departure. When we arrived a the train station, the manager was behind us on a motorbike! He gave us a Vietnamese sandwhich (knowing we would have no time to eat), water and fruit and helped us get settled on the train. We were overwhelmed with their kindness.
i would definitely stay there again.
Elegant Experience in Hanoi
from JLH06Having been fore-warned of shoddy hotels & shady tour operators by many of the postings on the TripAdvisor website, I was a little wary of what we might find. Instead, we were pleasantly surprised that most of what we experienced at the hotel. This, together with the warm welcome the staff gave us, more than made up for a couple of minor slipups that we encountered.
I was impressed when the hotel even called me 2 days before we arrive, to confirm our flight number as I had requested earlier by email, for airport pickup.
We were a fairly large group which included 3 children and two grandparents and had requested for 2 superior rooms and a 3 bedded family room.
In our first stay of 3 nights, we were given 1 middle room on the 1st floor and 2 rooms on the 2nd floor (with traditional Vietnamese carved beds & furniture). Each floor has only 3 rooms.
The wardrobe reminded me of the Wardrobe in the movie "The Chronicles of Narnia"! Having fresh fruit & flowers in our room daily was a thoughtful touch, and the breakfast choice each morning of either Vietnamese beef pho (noodle soup) or Western breakfast was more than sufficient.
The kids were delighted that there was a PC with free internet access provided in every room!
The location of the hotel was very convenient, about 5-10min walk to Hoan Kiem Lake. The hotel purchased seats for us at the Water Puppet Theatre for no extra charge.
We also went on a 3 day 2night Halong Bay junk cruise pre-booked via email with the hotel. Upon arrival at the hotel, they recommended that we change to a different tour company & junk (Imperial Junk with Vietnam Open Tours) from what we had originally booked. They said they had received more favourable feedback regarding this cruise, and it was at the same price that we had booked at USD80 per person. Initially, I was a little wary, but after experiencing this tour, I have no complaints regarding this changeover and found it to be of good value.
Upon our return from Halong Bay, we were given 1 superior room on the 1st floor for the grandparents, and a superior room & a large deluxe room with 3 single beds with modern furnishing on the 4th floor. Despite the hike up the stairs, the 2 rooms on the top floor were ideal, as they were the only 2 rooms on this level with more privacy.
Perhaps the only minor slipups we encountered were:
- Laundry that we sent for washing, came back still rather damp. This was probably because the weather was drizzling most of the time, and they did not use clothes dryers for drying.
- Upon checkout, the hotel added 10% to our bill for govt tax, which was not mentioned earlier during our reservation emails or on their website. At first I didn't notice this, and paid it, but on the way to the airport (via their arranged transport) I saw it on our bill and called back to check with the hotel. At first they said it was clearly stated on their website that room rates were subject to govt tax. But when I clarified that it was not mentioned in our reservation emails nor had I noticed it on their website (I found out after we got home, it was only mentioned on the website for their Hanoi Elegance 2 hotel), they agreed to refund the amount through the van driver which they did.
I think this demonstrated the sincerity & integrity this hotel & their staff have towards their guests and their willingness to accomodate or rectify any situations that arose. We would not hesitate to recommend a stay for anyone at Hanoi Elegance 1.
A five star experience at budget prices
from Jess500We initially stayed for one night at the Old Street Hotel, but one night was more than enough. So, we found this hotel and for only a few dollars more we have a much nicer room and super friendly and helpful staff.
We would highly recommend this hotel, clean, new rooms, decent linens and a computer in the room. The room has hardwood floors, good lighting, comfortable duvet and nice furnishings. The only complaint would be the hard bed.
The staff has been especially great, they are super friendly and willing to help in whatever way they can.
A great experience in a very loud and chaotic city.
Top Local Tips for Hanoi
Water Puppets Unless you're struggling for something to do with your time, give the puppets a miss, it's rather average.
Getting around Hanoi When crossing a road in Hanoi, pick your time (usually best to wait until there are no cars, only mopeds) then cross slowly but purposefully. If you wait for a space, you'll be there all day. The mopeds will steer around you, but look at them when you cross to make sure they see you. If you hesitate or step back, you might confuse the driver who's already planned how to get round you. They are more likely to hit each other than hit you, when trying to avoid you. When getting a taxi, get a small bubble like taxi or a Hanoi state taxi as there are some companies who will charge you almost double, even when on the meter.
Cultural Hanoi Things to do around Hanoi brochure.
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Other names for Hanoi Elegance Hotel 2
- hanoi elegance hotel
- Address: 8 Hang Bac Str., - Hanoi - 10000 - Vietnam
"Remarkably serene hotel" - kennethjore
"Fantastic hotel" - MuskietYvonne
"Absolutely Elegant In Every Way" - Bariatrix
- (hotels)

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