Hanoi Elegance Hotel 1

, Hanoi, Vietnam
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Hanoi Elegance Hotel 1

2 star

Rooms: 40

85 Ma May Street - Hanoi - 10000 - Vietnam Hotel Website | | 8449263451
720 Traveller

Reviews - Hanoi Elegance Hotel 1

Great welcome and attention to detail
Submitted by: Dublin in 19/08/08
  • Age Group: 31 - 40
  • From: Iceland
  • Traveller type: Family Traveller
We had four memorable days in the Hanoi Elegance 2, from the moment of our arrival the staff were welcoming and facilitated any request made with great entusiasm. We had a staggered stay of 2 nights and then 1 night in Ha Long Bay returning for 2 further nights. The staff organised the trip to Ha Long looked after our luggage while away. One of our party had left an expensive ring in his room which was promptly returned safely when we returned from our stay in Ha Long, much to his relief. I can't recommend this hotel highly enough. Brilliant!!

Dublin Ireland July 2008
An Oasis of Calm, Comfort & Friendliness
Submitted by: jerry richard tysoe in 08/01/08
  • Age Group: 41 - 50
  • From: Canada
  • Traveller type: Family Traveller
The Hanoi Elegance Hotel #2 is a real gem in the city's Old Quarter. We stayed just one night after our earlier hotel had proven sub-standard, and the experience at HEH2 was so nice that we quickly made plans to return there after treks to Halong and Sapa. Anyway, here's why we are so positive on this hotel:

1. Kind, friendly, helpful staff. These were the most warm & genuine people we met during our entire 10-day trip thru Vietnam. And I'm not talking about just one person - the staff were all so nice. And attentive. (More below).

2. Very nice rooms. The rooms are modern and well appointed. Dark wood, beige walls. Every room has a computer with free internet access. Note: the bathroom was good but not great - so don't expect 5 stars.

3. Quiet. It really was an oasis of calm at night.

4. Breakfast. Perhaps we have lower expectations because we're comfortable doing the backpacker / guest house thing, but we loved the breakfast (included in the room rate) - you get a wide range of food and beverage choices, and a large fruit plate "dessert".

5. Personal attention. We bumped into one employee on the street, and even though she wasn't working (or in uniform), she said hello. Checking out after our first stay, several staff wished us wonderful trips to Halong and Sapa... because they were all attentive to such details. And when we returned from Sapa, arriving back into Hanoi at 5am after a night-time train journey, they welcomed us early in the morning, gave us a complementary breakfast, and apologized profusely about the fact that we wouldn't be able to check in to our room until 9am (something we thought was wonderful b/c the regular check-in time is hours later).

Note: HEH2 is not a budget hotel. We paid $40 the first night, which were told was an especially low price because of a last-minute cancellation, and we paid $50 for the second night. Both were for their 'Deluxe" rooms. The nearby Hanoi Elegance Hotel #1 has lower rates. To us it did not look quite as nice as HEH2; however other travelers told us that it was also clean, quiet and friendly.
I recommend this hotel
Submitted by: Wendy Guscotts in 03/11/07
  • Age Group: 31 - 40
  • From: New Zealand
  • Traveller type: Adventurer
I would definately stay at Elegance again. The rooms are modern and clean with a spacious bathroom. The rooms are a bit small but definately managable. The hotel is about a 5 minute walk from the Old Quarter (if you don't get lost!) but taxis are cheap so this isn't a big set-back. The hotel staff are very friendly and the breakfast is very good with a selection of fruit, yoghurt, omlettes, croissants, toast, fruit, traditional Vietnamese food, and pastries. One thing to note, if you are using the hotel's airport transfer do not pay the driver directly because you will be charged at the hotel when you check out.

Best Hotel in Hanoi
Submitted by: Zimelechwandgerald in 30/10/07
  • Age Group: 41 - 50
  • From: New Zealand
  • Traveller type: Family Traveller
My husband and I stayed at the Hanoi Elegance for about 10 days whilst based in Hanoi. We made 2 side trips to Halong Bay and Sapa and the bulk of our luggage was stored at the hotel for us which was much appreciated. We were very impressed by the great rooms which were comfortable and clean - and brilliantly cool in the heat !! The staff were unfailingly friendly and went out of their way to help and advise. Because we were such oldies they even called us `Mummy and Daddy"!
Aside from the mattresses, which were very firm, we absolutely loved our stay and are intending to return next year to further explore this lovely country. We will definitely stay at the Elegance again and are recommending it to anyone who is considering going to Hanoi. In fairness to the hotel, every other hotel we stayed in during our 3 weeks in Vietnam also had very firm mattresses.
Thanks to all the friendly staff and we look forward to seeing you next year.
Stephanie and Lewis (Buddha) Vague, New Zealand
Excellent Hotel and staff!
Submitted by: LimWoei in 15/10/07
  • Age Group: 31 - 40
  • From: Canada
  • Traveller type: Family Traveller
My husband and I stayed at this hotel in June this year. As I always do, I reviewed hotels on TripAdvisor in order to decide where to stay. All reviews for Hanoi Elegance 2 were positive and I am writing to add to that. This hotel provides exceptional service. I think its listed as a 2 or 3 star hotel but know that as a patron here, you are treated to 5 star service from their staff. Prior to travelling to Vietnam I needed visas for there and for Cambodia. I was going to do the Cambodian e-visa online but couldn't scan photo image. When we found ourselves in Beijing running out of time before leaving for Vietnam and still no visa, I thought we could either go to Vietnamese embassy in Beijing or ask hotel Hanoi for advice, I took a chance and emailed the hotel manager Mr Van Dam. He could not have been more helpful or attentive or reassuring. He said they would gladly arrange for the visas in timely fashion--we're talking about a week's time--and for a very reasonable fee. We gladly paid the fee and able to print out the visas to present at Hanoi airport. We had absolutely no problem. Once at hotel, the staff were extremely courteous, patient and ready to cater to our every request. Our friends had highly recommended we do ginger junk cruise on Halong bay and when I mentioned to Mr Van Dam prior to our arrival there if he could advise me on particular tour agency, he told me he could also arrange that--and the price was way better than any other website for these cruises. When we needed American dollars, they gladly provided the exchange for nominal fee but given how difficult it is to find American dollars in Asia, we were thrilled they could help us. Since my husband and I were travelling for 3 months and had lots of bags with us, the hotel held our bags for us while we went on cruise and upon our return, had our bags and room waiting for us. The breakfast is small and nothing to rave about; you're better off doing breakfast across the street at tamarind cafe which had fantastic meals. The hotel recommended Little Hanoi for great inexpensive and authentic meals and they were so right. By far, it was the most authentic tasty meals on our trip. The lake and its charming little cafes were nearby as were other tourist sites.
The hotel rooms were pretty spacious, your basic toiletries were provided although I didn't use them. While AC took a while to cool down the room, it made the room much more comfortable and a great escape from the searing heat outside. The 2nd hotel room they put us in had balcony facing the bustling noisy street. I thought noise would be issue at night but although its heavily congested street, at night time, the noise isn't as bad and we were able to sleep well thru the night. I highly recommend this hotel to anyone staying in Hanoi.
Wee bit pushy
Submitted by: Lisa Archer in 09/05/07
  • Age Group: 18 - 25
  • From: France
  • Traveller type: Young & Single
Nice the place. A wee bit pushy on taking their tours, but this seems to be par for the course in this part of the city. Breakfast is baguette and coffee. Could be better.
Rude staff, and don't trust them!
Submitted by: Alisa Manda in 07/03/07
  • Age Group: 26 - 30
  • From: Chile
  • Traveller type: Young Couple
We stayed there for 2nights. Room is too expensive, and they overcharged me for the Halong Bay Trip.

Historical Traveller Reviews of Hanoi Elegance Hotel 1

Very disappointed

from ParisPiccolo
After 3 weeks travelling through gorgeous Vietnam, we were looking forward to some down time in Hanoi. We booked four nights at the Hanoi Elegance 2 on the strength of the reviews on this website - and man, were we disappointed!

Problems from the get-go, with the staff unable to find our booking (which we made directly with the hotel manager via email). Luckily we had printed proof , however the room wasn't ready and we were asked to come back in 3 hours. With three suitcases to lug around, we weren't going far!

The one positive part of our experience was that the staff allowed us to rest in a standard room until our deluxe room was ready. I will say that if you plan to book a standard room here, expect it to be shoebox-sized...

The staff then forgot us, and after several reminder phone calls we finally we moved to our room - which was anything but 'deluxe'. The balcony was great, but that was the only positive. The bathroom was so small and dingy you had to turn sideways to walk between the sink and the bath, the towels were smelly, stained and one even had a cigarette burn. The shower rail fell on me when I attempted to open the curtain, and the shower head faces sideways instead of long ways in the bath, so water pours onto the floor. Can't believe the place is only a year old.

In the room itself, the floor was dirty and left your feet covered in dust and grit, the 'in room PC' couldn't connect to the net and I have never in my life slept on a harder, noisier bed. The mattress was on some sort of chip-board base, which creaked and groaned with the smallest movements. The curtains are so thin you may as well sleep with them open.

On booking we were promised a few little extras which were all utter rubbish, such as 'welcome drinks' (the free plastic bottles of water provided in the bathroom), 'fresh flowers' (a single wilting rose in a plastic vase) and a 'fruit basket' (a small side plate with a banana, two rambutan and some grapes).

Even the service was poor. After waking us up at 10pm to 'confirm' a wake up call for the next day, they then forgot the call in the morning (making us late for a tour). Also the phone in our room wouldn't call reception, so my husband had to go up and down 5 flights of stairs to speak to anyone.

For $50 USD a night, this was terrible. We checked out after one awful night and moved to the Sofitel Metropole - the bext move of our holiday! I understand the Elegance 2 isn't a 5 star hotel, but I was at least expecting somewhere neat, clean and friendly - and this wasn't it.
Management Response from Hanoielegancehotel
We understood that this couple tenants preferred to stay in a 5 star hotel where the facilities are of high-end standard.

Being in this business with a strong & long term commitment, we feel hurt receiving this review. Though, never want to be in a defending position to argue with a traveler, we would like to drop a few words, in case some other readers might want to hear the story from both sides:

Our hotel check in time is at 1pm and the guests arrived at 10am. For their convenience, we let them take a rest in one spare room until the booking room was available by noon.

At 1pm when some deluxe rooms were available, the guests were shown 3 rooms (which had different bathroom sizes). And they did choose to stay in the mentioned room.

For the sayings that ‘the towels were smelly, stained and one even had a cigarette burn’ or ‘the floor was dirty and left your feet covered in dust and grit’, it surprised us as first time to hear that. Besides, the room floors are polished hardwood. So we leave you have your own judgement.

The room curtain was 2 layer type (the white sheer and the dark maroon color cloth). As that was the guests’ room, they can adjust the curtain on the way they liked. We have no comment.

Apart from ‘a few little extras’, the tenants forgot to mention about a bottle of wine, another dish of fruits (incl. grapes, bananas, mango, rambutans) and a bunch of beautiful flowers. Were they ‘utter rubbish’? We leave that for your comment.

The wake up call order at 8am made by our staff was recorded in our logbook as well as in the telephone printout and this was a fact, no one can deny. The tenants had breakfasts in the morning at our hotel, the tour guide and the driver from Indochine Travel came to our hotel at 10am. So what was our fault?

The hotel is equipped with a passenger lift. And it was up to the tenants to use the stairs or the lift. We have no comment.

The tenants made 4 night booking but they checked out suddenly without prior notice. We did not ask for any compensation or charges from the tenants. Were we wrong when allowing tenants to leave the hotel without charge? Please comment.

You may further check up with other reviewers of our hotel for a better judgement.

We remain available for further clarification.

Sincerest yours,

s old quarter

from bernard57
I had a great stay at this hotel. The staff, the rooms, the personal attention and intimacy of the Elegance made this my favorite hotel of my recent trip to South East Asia.

We stayed three nights, and made use of the numerous services offered by the knowledgeable hotel staff, including a wonderful overnight trip to Halong bay. They also arranged a fantastic private tour of Hanoi with an English speaking guide and driver, and flawless airport transfers.

Many boutique hotels offer flashy rooms but spotty customer service. The Elegance stands far above the crowd, providing a genuinely warm and friendly introduction to Hanoi and its environs. Highly recommended!

Did not meet my expectation...

from chad2001
We stayed here for 2 nights, before and after our Ha Long Bay in early April 2007.
Airport transfers: $20 US each way for a roomy A/C 16-passenger van. Both times, the drivers showed up on time and got us to our destination safely.
Location: located on a very busy and very narrow street of Pho Ma May of the old quarter. I personally did not like this location. I would prefer the wider and quieter streets of Pho Hang Trong (“Drum” Street) or Pho Nha Tho (“Church” Street).
Laundry service: We got laundry done at the hotel for $1 per kilo - a good deal!
Rooms: very small but adequate for short term stay. Both the deluxe and superior rooms we had were very small. Unless we were given the worst rooms in each category, or the pictures on their website are deceiving.
Cleanliness: for a property only a couple of years old, I had expected a little more. The bathrooms and towels look a bit old.
Staff: very polite, helpful and many speak good English.
Overbooking issues: We booked directly with the hotel via email and got several confirmation emails from the manger Mr Do Van Dan. When we checked in, his staff politely informed us that they didn’t have all three rooms I had booked and asked if we would take two rooms instead. I said no and told them they let me down because I had emailed / called several times to confirm to avoid this kind of issues. Luckily, it didn't take long before they offered me the third room which was upgraded to Deluxe...We were glad this first day worked out...Before we left for Ha Long Bay I wanted to confirm that they will have 3 rooms for us when we return. Again, because of the overbooking issues, they asked if we could help them out by going somewhere else. At first I thought it would be easy to find 3 rooms for 1 night at hotels on my back-up list but that was not the case. They helped me make a few phone calls but none of the hotels I had in mind were available. So I once again almost had to beg them to accomodate us, and once again they agreed to accommodate us when we return from HL Bay. The overbooking issues turned out to be a non-issue for us (which I was glad) but it did cause us some headache, making our stay there a less pleasant one.

World Class Service

from skonkle
As Director Product Development for a U.S. consumer products company I have traveled throughout Asia and stayed at some truly fine hotels. The service we received from the Hanoi Elegance 2 was really remarkable. When we arrived at the hotel we found that while the rooms were clean and efficient they were just a little too small for our needs. The management of the hotel quickly and easily cancelled our reservation and would would not accept payment for the night despite our offer to pay. In addition to their extreme courtesy the hotel management made us a reservation at another hotel and arranged transportation to that hotel for us! The hotel management went way above and beyond what I expected by serving us cold drinks while we waited for the car they had arranged for us. I would highly recomend this hotel for their service. Do not expect huge rooms or opulent facilities that's not what this hotel is about. It's small, clean and sufficient and offers excellent service.

Unforgettable quality

from Eskidager
Date: April 23, 2007
Reviewer: A TripAdvisor Member, Reykjavik, Iceland

We have just returned from a magnificent week at Hanoi Elegance 2, Ma May Street 85 in the heart of the old quarters of Hanoi. The hotel is small but a horn of plenty. The service, accuracy, courtesy and friendliness of the staff was incredible. We stayed on the eigth floor in a spacious triple room with an unforgettable wideangle view over the capital and the old quarters of Hanoi. At breakfast one could have either a rich variation of freshly made continental dishes or the delicious traditional Pho from the genuine Pho kitchen across the narrow street. All dishes came with fresh fruit, fresh fruit juice and youghurt which could win all youghurt competions. Every day one had fresh fruit served at the room. The room had PC and free internet access which was great. We paid $60 per night for the room which was far more than excellent value. There was one king-sized deluxe bed and one deluxe single bed with fresh linen. Considering the many qualities of this hotel its location, the superb rooms, the excellent and friendly staff and the unbeleivable offered service this is the best hotel you can choose for your visit in Hanoi. We will never regret our choice and we will certainly stay at this hotel again.

Hanoi Elegance Comes Though

from Spider40
The Hanoi Elegance 2 was a great find. The staff were all really sweet and helpful. When I mentioned someone smoking in the room next to ours, they were right on it. The room was spotless and had a great
view overlooking the street (rm 605). It had thick enough doors to keep out the street noise at night too. The location couldn't have been more convenient as we'd booked a trip with Handspan to Halong Bay and their office is right accross the street. I highly recommend this place.

what a gem

from battling
what a little gem this place is.
the staff are super friendly , more than glad to help you with anything , always asking if there is anything you need , very comforting after coming in off the streets of hanoi away from the snearing snickling peole there.
the rooms ( we had 2 ) where very nice , the first one we had at the back of the hotel was very quiet , clean , a bit old in the bathroom , but still well presented .
the 2nd was at the front of the hotel , it had wooden shutters over the glass french doors that led out to the balcony. these shutters were amazing , they kept out 99 % of the noise and 100% of the light , we slept in one day till 9.30 because the room was so dark we though it was still night...lol very stylish decor and a well presented bathroom with spabath ...great after a long day walking !
its location is right in the heart of the old quarter , very close to everything.
the in room internet was also a blessing , as you couls sit in comfort and write to folks back home
all in all a great place to stay , a breath of fresh air to be greated with open arms into a stylish hotel after a hard day in the city indeed !
i would rate this hotel 100% it doesnt look much from the outside , but inside is just fantastic.
breakfast was not a buffet , but still plentifull .

Nice room, pleasant people, good breakfast, great value

from RossE
Spent 3 nights at the Elegance2 at the end of March. Arrived on an early flight; a car arranged by the hotel was waiting, the room was available for early check in, and in the deluxe room was a fruit plate that was refreshed each day. The room was light and pleasantly furnished, the bed was comfortable, the airconditoning effective. There is a computer in the room, but also wifi if you have your own. The breakfast was good, served by friendly staff. This is a small hotel with very pleasant staff and a family run feel. The location is very convenient.

its all true

from robprior
We stayed at the elegance2 for 2 days in April 07, choosing it because of the tripadvisor reviews. We were not disappointed in the Hotel, nor in Hanoi, nor in Vietnam. All were superb. They picked us from the airport, which is worth doing for the aggro it saves. It was great having a computer in the room and they could not have been more helpful. It is a great place to gather your wits before and after facing the hanoi traffic - and for that, my advice is to forget your western ways and walk slowly across the road ignoring everything. Enjoy

Very elegant

from OzzieMelbourne
We stayed at the Hanoi Elegance 2 late Feb 2007. The staff were fantastic and eager to make our stay as comfortable as possible. The rooms were clean and inviting.
The hotel is well located, only a short 5 minute stroll from the Hoen Kiem Lake. Having the internet in your room was also very convenient. The Breakfast is the only disappointing thing about the hotel. We had breakfast at the cafe across the street.
We enjoyed our stay very much.

Top Local Tips for Hanoi

Taking a taxi Make sure that the driver puts the meter on. He will most probably try to give you a fixed price but insist that he puts the meter on otherwise you will end up paying more than double.

Try The Local Restaurants! After having some less than great local eating experiences in Asia, we gave the Hanoi scene a try. We were well rewarded with quality and value.

Rooms If available, try to ask for an upper-level room - the 8th floor has windows on 3 sides and the 6th and 7th floors have balconies. The hotel pickup and drop-off at the airport is also a great convenience and saves the hassle and worry over the unreliable Hanoi taxis. Staff is very honest and helpful.


Other names for Hanoi Elegance Hotel 1

  • hanoi elegance 2 hotel
  • elegance 2 hotel hanoi
  • Address: 85 Ma May Street - Hanoi - 10000 - Vietnam
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