Cool Hotel Hanoi

, Hanoi, Vietnam
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Cool Hotel Hanoi

3 star

Rooms: 31

16 Bui Thi Xuan - Hanoi - Vietnam | 84 - 4.3278 6688
12 Traveller

Reviews - Cool Hotel Hanoi

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Choosng travel company try to join bigger and more reliable travel agent, compare a few before deciding, the price could vary quite a bit, try not to book with your hotel before comparing to others - Very dishonest My wife and I wanted to take a trip to Vietnam and found the website amongst the many on the internet. The site looked reasonable so we went ahead and booked our tour for 5 days in Vietnam which covered Hanoi, Hallong Bay and Sappa Valley. While booking the tour I had several calls with the owner of the company (Mr. Tony Ha). He assured me that the tour was an individual tour (not a bus tour) and also the food would be at least $6 usd / person / meal (this buys a lot in Vietnam). So we went ahead and booked the 5 day tour only to get dissapointed at every turn. When we arrived in Hanoi we were greeted by a tour guide. He didn't speak very much just took us to a Pho restaurant where he bought us each a 2 dollar noodle set and we had to pay for our own drinks which costed $2 each. Shortly after we arrived in our Hotel and left to ourselves. This hotel was in a very dirty part of old quarter and more a youth hostel than a 3 star hotel. Day 2 we met our tour guide. At first we thought the tour guide would be our personal guide for the day, instead it was a bus tour around hanoi city. The guide spoke little to no english and literally just dropped the passengers off at the sites picking them up 2 hrs later. Lunch was a was probably $1.00 / person and we had to ofcourse pay for our own drinks ($2 / drink)... We were seeing a pattern in this... basically VietnamTripAdvisor takes us to restaurants with a set menu which costs them nothing and the restaurants make the money by the drinks. The cost of this day tour if we had to do it ourselves in taxi would be no more than $5 / person. Day 3 and 4 were spent in Sappa valley where we basically had all our meals in the same hotel that we were staying. It was the same set menu for all meals and again drinks from our own pocket (we stuck with water). Nights 3 & 4 were spent overnight in a train. Sharing a room between 4 random people.. I looked up the prices on this train and it costs $35/person. Again we felt ripped off... When signing up for the tour we were told that the trains were the expensive parts... Our last day in Vietnam was completely wasted as well. We met the same tour guide that picked us up the first day. He took us on a 3 hour drive to Halong bay. Again no history no background or conversation in the car. We arrived in Halong and took a boat tour around the islands for an hour while our tour guide took a nap in the captains cabin. The islands were a sight but not worth driving 3 hours for. Lunch was terrible as usual. In our opinion this day didn't need to happen at all. It would have been much better if we went on a real fishing boat and ate at one of the fishing villages in Halong Bay. Of-course this would have been more expensive for the tour company (they wouldn't make such big profit). Vietnam is a great place to travel... but our impression is that the tour companies there are very very dishonest... or at least our experience with VietnamTripAdvisor & Mr. Tony Ha was very poor. Our tour cost around 380/person (no plane tickets) but if we were to book everything ourselves even with a very generous margin the cost would be around $200 / person. So the tour companies pocket a big profit for putting up a website and making a few calls. The local tour guides often get a measly $10 / day hence their service and lack of enthusiasm is evident. If we were to do it again. We would try to find a local tour guide (who actually does the tours) and book the hotels ourselves online. We would have had a lot more fun plus saved a lot of money.


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  • Address: 16 Bui Thi Xuan - Hanoi - Vietnam
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