Furama Resort Da Nang Hotel
Reviews - Furama Resort Da Nang Hotel
Read 305 additional reviews of Furama Resort Da Nang Hotel at TripAdvisor.
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Historical Traveller Reviews of Furama Resort Da Nang Hotel
s true... nice hotel, but worse service in Asiafrom gatorgirl123
When we checked in my husband said, "You are totally wrong, this place is amazing!". Which was true of our first impression. The facialitiies are great. Great pool, beach with no shells, tennis courts, etc. The longer we stayed (5 nights) the more our rating of the hotel went down. The service was the worst we experianced in Asia. For example, if you are suppose to be a 5+ star beach hotel, then it is important to have pool service. Something small, but if you wanted a drink during the day it was like asking a huge favor to have someone come by to get a drink. (then it took 20 mins to bring it over). Yes, you could get up and walk over the bar and place your order, but the purpose of being on vacation is to relax and enjoy and not jump up every five mins. With a group of 6 this was something we found very annonying and not what we expected for a 5 star hotel.
My suggestion would be to try another hotel in the area. This one will not be on our list to go back to.
On a positive note, the prices of drinks were reasonable ($2 for a soda, $4 for a beer) no matter if you were at the restaurant or from the mini-bar :)
Furama Resotfrom DonFu
Fabulous location, great rooms, poor servicefrom UKHoT_Traveller
Service and food in the restaurants is woeful. Other reviews talk about choice from the buffet but the quality is poor for a hotel of this standard and price.
Reception, restaurant and bar staff can be surly (perhaps it's a cultural misunderstanding but I have lived in Asia for 3 years and it didn't come across elsewhere) and frustratingly obvious and pedantic about small things - the customer is usually wrong appears to be the mantra.
Perhaps the conspicuous abscence of any senior managers suggests that this is a resort hotel with a purpose of extracting as much cash from the consumer rather than generating a real sense of being a 'guest'
nevertheless we would go back although the newly openend Nam Hoi will be a big pull and much needed competition. the food thing is easily overcome - jump in a cab (US $9) / hotel shuttle to Hoi An and enjoy fabulous Vietnam food at a fraction of the hotel cost.
Lots of water activites. The only downfall is not enough resturants and shops in the close vacinty.
PS. The people in vietnam are adorable and honest.
John and Marie Sturk
Plush resort on China beachfrom forego
Spacious resortfrom dublintraveller100
Beautiful grounds... OK room.from Spivman
The hotel was fully staffed at what must be the low-point of their low-season. The staff was helpful, but we ended up arguing with them over the total amount we owed: we booked via a promotion on their online site which they didn't want to honour. Highly recommend getting them to put into writing when you check in exactly what you will be paying.
The rooms are nice.. the bathrooms are quite gorgeous and modern. The beds could be softer though, and the appointments could be a little more modern -- furniture and art is a bid tired.
Good free shuttle into Hoi An... to do it again, I might stay closer to Hoi An, or make sure we're there during better weather. Great pools!
Seven Page Bill - Says It all really...from Pincut
To illustrate - we had booked a pickup at Danang airport on arrival (don't bother by the way; it's a 5 minute ride; there are hundreds of taxis waiting at the airport; and the metered fare is less than 10% of what the hotel charges). At check in, when I pointed out that it hadn't shown up at the airport, the response was 'well you didn't book one!' So I showed the confirmation email, to which the response was 'well you didn't give us a flight number! How are we supposed to know when to come to the airport?!' So I highlighted the flight arrival info, including flight number, in the confirmation email. To which the response was 'well it isn't in our system! It was never confirmed to you!' So I highlighted the 'Thank you for booking your airport transfer with the Furama Resort. This is your confirmation....' in the confirmation email.
I don't really appreciate having to argue with people about stuff like this. I'd have much rather heard 'I'm sorry, our mistake' and we could all have moved on.
Also similarly to other reviewers, we found a real 'nickel and dime' approach which kind of spoiled things a bit. On practically every amenity in the rooms was a sign which read 'this belongs to the hotel - if you want one, ask reception' - I'm not just taking about bathrobes, but ice buckets, stationery, everything. All that was missing was the 'if you break it, you pay for it' sign.
The setting is nice - good beach, but with an alarming amount of used condoms and wrappers on either side of the beach, apart from the main drag directly in front of the hotel.
In 5 days, we had an internet bill of $60 - from maybe around 5 visits periodically to check emails - which on a nightly room rate of $475 was a bit of a cheek, I thought.
Sure, they have a business to run, but like plenty of other places, this felt more like an expensive transaction where you pay cash for the right to sleep somewhere for a while - and then more cash for every other element of your transaction - rather than a pleasant experience, where you happily pay to be looked after and enjoy yourself on your trip.
A really beautiful resortfrom Carman_2006
Posh but clinical?from noodlegirl
But back to Furama ... gorgeous grounds, but I think there's a huge gap in its impressive physique and service/culinary offerings. The staff was cordial, but not warm and at times we felt as if we were in a posh but sterile clinic or something.
Top Local Tips for Da Nang
bEACH Visit HUE, Hoi An, My Son. There is nothing in Da Nang except Cham Museum.
expensive eating out
Phang Nha caves If you are traveling in the Hue area we would recommend a day outing to see the Phang Nha caves, about 2 hours from central Hue. I would suggest hiring a car and driver to the boat departure place for transport by small boat up river to the caves and into the caves by same boat to see all the beautiful stalactites and stalagmites. Fantastic. i was the only "visible" foreigner to the caves and was greeted with big smiles and hand waves.
Other names for Furama Resort Da Nang Hotel
- furama resort da nang
- furama hotel danang
- furama hotel da nang
- Address: 68 Ho Xuan Huong St - Da Nang - Vietnam
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