Centara Villas Samui Hotel

, Koh Samui, Thailand
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Centara Villas Samui Hotel

, Koh Samui
111 Moo 2, Maret, Natien Beach - Koh Samui - 84310 - Thailand Hotel Website | | +66(0) 7742 4020
392 Traveller

Reviews - Centara Villas Samui Hotel

2/10
Disappointed!
Submitted by: Danny in 10/09/08
  • Age Group: 26 - 30
  • From: Taiwan
  • Traveller type: Honeymooners
From the photos and reviews we had read online, we were very excited to book our wedding party at this hotel. We felt so mislead that I am taking time to post a review so no one else deals with what we had to.
I will break it into smaller sections here:
Staff:
Most of the staff we encountered, especially in the lobby and on the beach were unfriendly and rude. Christophe (the Food and Beverage Manager) and his restaurant staff were good though.) As were the poor bell boys having to carry everyone's bags up all those stairs.

Beach:
The beach was disgusting. The sand was very rough and there was only a small area of it. The ocean infront of the hotel smells very bad because of the stagnant water in the lagoon. Hardly any guests even ventured into the water because of this. It is very murky as well. If one wades out past the sharp coral and muck, there is decent snorkeling though.

Rooms:
Not worth the price they are charging. My father's air conditioner was leaking very badly. He reported it to staff. They sent maintenance to fix it. All the maintenance worker did was put a towel on the floor. (Really!) Two hours later, the towel is soaked and the next day they called again because no one returned to fix it. Again, they sent maintenance, this time, he put a dry towel down and opened the air conditioner. This just caused it to leak more. That night, they couldn't sleep because of the dripping. Finally, we had to get Christophe, the food and beverage manager to help us resolve the problem. My parents were switched into a room with two single beds and charged the same price. No apologies. Nothing. They had to spend their last four nights in different beds!

Restaurant:
None of us really thought the food was very good. Not nearly as good as the restaurants located down the street from the hotel. The worst part is the restaurant charges way too much money for the dishes. They are really taking advantage of the fact that guests are so far from other places to eat.

Tour Packages:
Too expensive. Go somewhere else to get one.

Location:
Very quiet which was nice but if you wanted to go into town, it is 20 - 25 minutes away. The shuttle bus was impossible for us to get on. It was always booked up. Plus, the shuttle was very infrequent. I am amazed that it wouldn't leave every hour. Taxis from the hotel are about $600 baht. (This is three times what they should be.)

Wedding Ceremony:
They did a nice job setting everything up but the minister they hired to do the ceremony was very rude, very abrasive, unfriendly and would not stop talking the whole time I was trying to watch my bride walk down the aisle. He was shockingly bad.

I will never stay at a Central Hotel again. Nor will the 17 guests that stayed with us there.

Historical Traveller Reviews of Centara Villas Samui Hotel

Not good location, terrible service

from Tokyojaz
AVOID AT ANY COST! As soon as we arrived there was no hot water because the water heater was broken. I called reception 3 times and waited 2 hours, and they even responded rude to me. Also gave us the wrong ferry schedule and had to book an expensive fair to get back to the airport. Terrible experience.

Love this resort

from Danny115
Would totally recommend this resort. Just back yesterday and love this place. As said earlier it is on the quieter side of the island which is an advantage as the towns are quite tacky and rowdy. A very peaceful and delightful sanctuary. Staff are lovely and good service. Villas are very good and would recommend paying a little extra to have a sea view one. Breakfast is included and was very good quality, it was a mainly European but there were some Asian dishes such as congee , noodles and rice. The walks up the stair ways to the villas from the beach and pools were a bit of an uphill trek but what other exercise do you have on a holiday, not a problem really. If you do decide to go into town in the evenings I would recommend booking the hotel bus the day before as it does get very busy. As mentioned on the other reviews if you turn right out of the hotel and walk for about 5-10mins you will come to a restaurant on the right called ‘Barracuda’ which serves lovely Thai food and is very cheap, run by a nice family. Would recommend doing the Thai boxing one evening in Lamai or Chewang, starts at 9-9.30pm and lasts 3 hours. Ring side seats cost around £15.00 (you can get cheaper seats further away from the ring) and there is a bar and they serve drinks at your seat, fab night out. Did the half day island tour from the hotel for £13.00 which was quite good, they take you to an elephant show which I did not enjoy as they showed you elephants doing unnatural tricks which I thought was a bit cruel. But apart from that a good way to see the island, you leave the hotel at 8.30am and you get back for 2pm. Happy hour at the beachfront bar starts at 5.30pm till 7pm and you get two cocktails for one, good way to see the sunset. There are quite a few taxes and surcharges added to your bills, they add a 10% service charge on all bills and also put a tip section in too. Do not feel obliged to give a tip as I asked the bar manager and he advised me that the staff do get the 10% service charge. All in all a fab resort!!!!

Danny, Surrey UK

A beautiful, peaceful place

from WelshCardiff
Having read all the reviews before I went to the Central Samui Village I was expecting a good standard, quiet resort which sting guests on food and drink and with a poor beach. In fact what my husband and I discovered was a lovely hotel with an equally lovely beach and not expensive at all.

Whether or not sand has been desposited on the beach since some of the earlier reviews I cannot say, but do not write this hotel off by comments about the beach. The sand was fine and the water clear . In fact it had a natural quality that we loved. At low tide a lagoon formed and guests are able to wade through the water to reach rocks around 50 metres off shore. We have been to many of the best beach locations around the world and this beach did not disappoint. There were also plenty of quiet beach activities such as Boule, darts, table tennis to keep everyone entertained.

The food/drink is not expensive although the price is much higher than you pay in local resturants but in view of the location of the bar and resturant which overlooks the beach, the prices were not bad at all. If you are looking for cheap drinks just buy off the ladies at the stall (with cool box) at the end of the beach - 50p for a Sprite. There is also happy hour at the bar from 5.30pm- 7pm (buy one get one free) with a local band to entertain you before dinner as you sup your drinks.

I would recommend going to one of the two local resturants situated a short walk away during the evening- both are good but the service and food at the nearest resturant (opposite the open bar and pool table) was fantastic and the husband and wife team churned out the best Thai food I have have ever tasted.

The villas are lovely and are all detached with individual steps and walkways to each one. The resort is set on a fairly steep slop down to the sea so the whole resort consists of steps to go everywhere. Finding your way around at night could be difficult as each walkway looked the same and the directions not always helpful but great for those who enjoy orienteering. I would recommend an upgrade to a Superior villa as they are better situated and offer more space for only a few more Pounds a night. The bathroom is designed to offer a bit of 'open to the elements' feel and could not be cooled by the air conditioning and baked during the day - which some could view as negative but it did not trouble us at all.

I really must mention the swimming pools which are the most impressive aspect of the resort. There are 3 in all each one at a higher level than the other, joined by waterfalls. Unlike most resorts, there was no fight for a sunbed and the upper pool areas were hardly used at all. I was able to have a pool to myself on some days. We particularly approved of the sun bed policy which discouraged reserving sun beds with towels etc with the threat that staff would remove personnel belongings if sunbeds were not used for a lengthy period of time.

We loved this resort so much that we didn't bother using the free bus to Lamai or Chaweng. There simply wasn't any point as everything we needed was around the resort and having driven through both places from the airport, it was a relief to avoid the chaos and traffic of the main tourist resorts. I would however recommend taking a Kayaking trip around the Marine Park situated 40km from Samui.

A great resort which gives a far better experience than you would ever expect from a 3 1/2 * star hotel. In fact ignore the star rating, it equalled many 5* resorts I have visited.

A hidden gem

from pjay72
I think you either love or hate this place we LOVED IT! Set on the quiet side of the island, the hotel has stunning grounds with fantastic private beach, beautiful pools, rooms are traditional style villas that have recently been updated and housekeeping is to a very high standard. Food and service at the hotel are also excellent.

There are a couple of restaurants just outside the hotel which are both great and a new little bar called CocoBola which is run by a lovely women called Dow, it stays open till you drop off your bar stool and they have a great pool table. We took the free coach into Chewang (25mins) and Lami (10 mins) a few nights preferred Lami as Chewang is over commercialised but if McDonalds and Scruffy Murphys is your bag you will love it!

Couple of other pointers, buy water and beers off the ladies at end of the beach, they also do a great massage. Have lunch at Leam Set Inn just down the beach the setting is stunning. Get your laundry done at CocoBola

If you are looking for wild nights out this is not the place for you, but if you want to relax in a beautiful setting this is the place for you.

Lovely hotel, but too far from main resorts

from beck26
Hotel is is lovely, with excellent and friendly staff. Food is also good.

It is situated on a hillside, with individual villas accessed by lots of steps to and from reception or down to the beach / restaurant and bar. Definitely not for those with walking problems.

The hotel is miles away from the main / busy resort of Chaweng, and is approximately 30 minutes on the shuttle bus.
You need to book the bus in advance as places are limited and its books up very quickly and a taxi will be fairly expensive if you have to book one every night.

This is a couples resort for people who just want total relaxation and to get away from it all. The private beach is small and there is very little to do there. Not recommended for young singles (which is what we were), we would have been better suited in the sister hotel - Central Chaweng Beach resort.

Loved it!

from jeebs
I was a little fearful as my experience at another Central hotel was not the best (one of the worst in fact).

My fears were quickly laid to rest from the moment I was greeted at the lobby. We were treated to fresh coconut juice and wet cold towels. There were minor communication issues with staff along the way of our stay but their friendliness and helpfulness outweighed any of these problems.

There was a waiting period of about 2 hours for our rooms to be prepared because we had booked 4 rooms. Staff insisted that it would be most convenient for us to have villas close to each other. As a result, they upgraded our rooms.

The villas are scattered along a hillside, so be prepared for some hiking. The view from our deck was magnificent.
The rooms itself were neat and tidy. The only maintenance issue was that the phone was not functioning for about a day as a result of the thunderstorm the night before.

The buffet breakfast wasn't the best but it was good enough. Regular servicing of the restaurant during the daytime isnt so efficient though. It took about 20minutes for my pesto bread to arrive.

The pools at the top are cleaner than the main one and also a lot less busy.

The free shuttle to Lamai and Chaweng can save you 300baht-600baht per trip. It's well worth booking it in advance.
There is also scooter/motorbike hire available. I don't recommend it unless you are confident in riding in reckless traffic.

When you stay at Central Samui village, you are entitled to use the facilities (free towel and pool usage) of Central resort in Chaweng.

Overall, I had an enjoyable experience. I would do it all over again.

Central Samui Village truly is paradise.

Beautiful village, bad beach

from Lillaludd
We got a bargain deal on the price beacause of the season, and for the the price we paid we got a great stay.
The villas are scattered over a hill, so you need to be fit to stay at this resort. Several pool areas and you can borrow canoes etc for free. The beach was a disappointment, you couldn´t use it at all, muddy and with rocks every where! The hotel offers a shuttlebus service to it´s other hotel at chaweng but the bus gets full early and then you have to stay at the hotel or pay a taxi.
The restaurant was nice and very romantic by the ocean.
There is a butterfly farm across the street from the hotel so there´s butterflies all over the resort.
Maybe the beach is better at other seasons, but I doubt it. So if you get a bargain price go there for the luxury and standard of the villas as a romantic get away.

Snorkelling disappointment

from TerryStewart
Booked with hotel because Virgin had stressed snorkelling opportunity. In fact water cloudy inside reef, no fish.
This is a hotel either for young families or for couples who want a quiet holiday - it is not for those who want nightlife. Very good value for money, Virgin charged £20 B & B. Half Board £15 = good 4 course dinner. Food overall very good with rock lobster and 8" long prawns. It is in an isolated position on S.E. of island. There is a free bus 4 times a day to the more luxurious Central Hotel on Chaweng beach where all the shops & life are.
The hotel has a good private beach with nice restaurant overlooking, marvellous tropical vegetation everywhere. Rooms rather basic, especially bathroom. But a large number of steps from restaurant to reception, so not for disabled or elderly. Staff very friendly and helpful, especially the female ones, males need training to look for guests' needs.
Good 20 minute boat trip to Coral islands for good snorkelling.
Trip to Koh Tao by speedboat 1 1/2 hours - very rough, not for queasy tummies. Poorish snorkelling. Koh Nang attractive 3 islands linked by sandbars - poor snorkelling.
Koh Samui overall not attractive : development building site with 1 million tourists a year.

3 plus steps to heaven

from Tony/Dawn
After arriving at the beautiful airport at Koh Samui, we had a few reservations when we saw how over commercialised Chaweng and Lamai where, great if your in your twentys and want plenty of bars and discos to go to each night , but we wanted to see the real samui.
On arriving at the Central samui village which is a way off the beaten track, we where pleasantly surprised by the quaint huts set amongst cocunut and bannana trees but oh those steps each day to the pool and beach, they certainly keep you fit.
As previous right ups the resturants are expensive when you add on all the taxes, but still cheap compared to UK prices.
If your looking for a really good resturant, turn right out of the hotel and walk down the hill and on the right hand side your see the Barracuda resturant, this is run by a small family, but the wife whos the cook can make anything you want taste out of this world and its also very cheap, i seriously dont know how they made a profit, you can also hire a jeep here for the day and save 600baht from the hertz price outside the hotel.
Overall a very nice resort , quiet but very rest full

generally good but can get as good and cheaper services nearby

from nemmison
there are a lot of mixed reviews about this hotel and quite rightly so. if you want busy nights then it is no good for you as the other reviews mention. if you want to relax it is fantastic. the spa is overpriced but massages on the beach are about a quarter of the price. the hotel food is lovely, but pricey, see earlier review about going 200yds down the road where you can get good cheap food and good service, if you can be bothered. the travel adviser in the hotel is hit and miss, they are just there to sell as many little tours as possible so really think about what you want to do with a supposedly organised trip. the rooms, ahh, the rooms, not a problems with them whatsoever, clean, good air-con and very nice, would recommend seaview villas though. the hotel has internet, but dont bother with it, it is cheaper elewhere, and finally...if you go, use the beautiful pools and the free shuttle buses as often as you can!!

Top Local Tips for Koh Samui

Out and about if you hire a car and you like shopping go to the north of the island to Nathon. Prices there are cheaper than Lamai and Chaweng. Also Bo Phut is a pretty fishing village and worth a visit. If you want a fun night out go to Big John's, the food is good although a little more expensive than in the towns and the ladyboy show is so bad its good!!! Worth a laugh!!!

Rent a car and drop it off at the airport - no extra charge We decided to see the island one day as a break from being on the beach. There is a Hertz agency right across from the Centara Villas lobby. The car rental was 1400 baht all inclusive for a 4 door air conditioned Toyota automatic. Drove the entire island and stopped where and when we wanted, which is way more flexible than a packaged tour. The island can be seen adequately in a day, even taking obscure side roads. The next day (our departure date) we were able to drop the car off at the Hertz depot at the airport, thus saving the 600-800 baht airport transfer fee. It works out to be a great deal if you can coordinate your car rental with your departure date.

Brazilian Restaurant The shuttle bus of our hotel brings you to their sister hotels, which has a great Brazilian restaurant (forgot the name though)

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Other names for Centara Villas Samui Hotel

  • central samui village
  • centara hotel samui
  • centara hotel koh samui
  • Address: 111 Moo 2, Maret, Natien Beach - Koh Samui - 84310 - Thailand
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