Anantara Resort & Spa Hotel

, Hua Hin, Thailand
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Anantara Resort & Spa Hotel

, Hua Hin
43/1 Phetkasem Beach Rd - Hua Hin - 77110 - Thailand Hotel Website | 32-520250
360 Traveller

Reviews - Anantara Resort & Spa Hotel

Historical Traveller Reviews of Anantara Resort & Spa Hotel

Idylic

from vaundale
We arrived just before new year with our two children aged 5 and 2. As soon as you arrive you can see how wonderful the hotel is going to be. At check in we received cold towels and a refreshing drink. We had booked a lagoon room, but we where lucky and was upgraded to a suite, it was lovely. The rooms are all absolutely lovely, the attention to detail was great. Everynight our bed was turned down with a flower on the pillow and the bath was half filled with floating petals a really lovel touch. We ate breakfast in the hotel everyday, it was lovely, yes a little expensive, but it is worth it.

The only downfall was there are not enough sun beds around the pool, if you dont get here early, you will have to wait til afternoon to get a bed.

The spa was wonderful, again expensive, but I think you get what you pay for. The atmosphere is definitely worth it.

If you just want a massage, just walk 250m once outside the hotel towards the beach and it is 250bt, but if you want the whole spa treatment then stay at the hotel.

We had a fantastic time the staff couldnt have been friendlier or more helpful.

Would love to go back.

Very nice hotel - if your expectations are right

from A TripAdvisor Member
Very nice hotel with a magnificient/unique garden with nice pool. Nice break-fast, very friendly and helpful staff. Do enjoy a dinner at the romantic seaside restaurant when you are in need of a western meal.

The spa is (ridicously) overpriced, but just next to the hotel at the beach front (25 meters towards the city at the beachfront) is a nice small massage parlour (open air) with reasonable prices and good service.

Be aware that the Anantara home page "oversells" the hotel; this is a four star - not five star -experience, and make sure you get a deal on e.g the net reflecting this - the official Anantara homepage internet rates are too high. I reserved through an internet trvel agency and got very good value for money.

If you get annoyed by e.g a missing hand towel (which we experienced) or similar, go for something else (like something more "perfect" but probably also with much less atmosphere than Anantara). If you enjoy a magnificient garden, friendly staff, nice facilities etc, the Anantara is clearly recommendable.

With the right expectations and the right internet-based prices, Anantara is a good deal and offers an unique atmosphere.

Excellent Hotel

from Two7Right
Stayed at the Anantara in Hua Hin on the Gulf of Thailand 17 to 31 October 2005.

The food was first rate in the resturants (I tried 3 out of the 4), also in the poolside and beach front bars. Well cooked, good range and plenty of it.

My room was well maintained with a good daily maid service and an attention to detail not found in other 4 star+ hotels I have stayed in.

The pool areas (there are 2) and gardens very well looked after and the main pool itself free form large and spotless although the water was very cold especially after rain. There is also an ab fab spa.

Staff in every department were attentive and helpful although service was sometimes a little slow.

Whilst the hotel is classed as 4 star there were elements of it that in my opinion could give it another half.

I would certainly stay there again.

Fellow traveller.

Mixed Experence

from deank
Please read to the Bottom

I was so looking forward to staying at this hotel, i went with people who had been before three years ago and the brochures looked really nice. We arrived at this hotel and sure enough it lived upto my dreams. You check in to the hotel, they bring you cold towels and a really nice welcome drink, check you into the hotel and then take you to your room. We had reserved a Lagoon room for our stay and that was very nice, clean and cosy for the stay.

Being here for twelve nights we settled in and i wanted to go to the lagoon pool, which is for the lagoon room guests, all nice and we had drinks and lunch by the pool. My holiday was really off to a great start.

It was only with the fact that two of our party had been before that we knew the standards had slightly gone a drift. At the lagoon pool bar every body was using the pool, as the main pool was full, you had to fight for sun beds in the morning, you had to make sure you were out to ensure that you had your place in the sun. Some days we got cold towels as we sat and had a beer in the bar, somedays we did not. The people who i travelled with made reference to the fact they used to come round with fresh fruit mid afternoon for your enjoyment, this time they did not.

The lagoon bar is not cheap, when you can buy a Singa Beer in resort for 30 bht and get charged 95 bht plus service at the pool you expect a little bit of service. Sadly it was hit and miss as to if you had this.

The lagoon bar is headed up by a young gentleman called Tooney, who at the face off things is a very charming and polite man. Sadly this is nothing further from the truth, he will work you out and see how much money you are going to spend and that will set your level of service for the rest of your stay. We spent well each and every day so i suppose we were ok, had a laugh and a joke with us. All three of us were getting a little concerned with the standards that were going on, use of mobile phones whilst on shift, speaking for tens of minutes, no towels, no fruit, no sun beds, no real attention to detail. We went to see the hotel manager, he by chance was a english man, and he listened to our moans and groans and we left settled. until the next day and the same old thing again, so we left it another day and the same old thing again.

Other things, which people might think are silly, we did not have a face cloth in our room for three days, some days we got a paper - some days not, some days we had our room turned down - some days not, some days we got bottles of water - some days not, somedays room service arrived within minutes - somedays you might as well of given up.

One day we went to the rain forest and we ordered room service breakfast, it arrived and we place on our bed. The people in the next room got theres laid out, and it was stone cold and horrible.

On a postive note, both times we ate our evening meal at the hotel it was out of this world, and the Itailain is a must for any visitor, the food was stunning and service was how i imanged it should be accross the resort. Breakfast was another nice meal always hot and cooked fresh. The only bad thing here was the way they ask you to sign your bill before you have even sat down and the restaurant manager, he always looked after the German guest and never and i mean never came to our table, even when we got up to get our own coffee.

We spoke to the English Manager, Mike?, who listened and took on board all our comments and concerns and acted upon them. He was a lovely man and i suppose if it was not for his caring and very customer fosuced ways we could of ended up having a miserable stay.

He spoke to Tooney about our comments without naming us, but you dont have to be clever to work out who passed comment. And i think the final stage was when we went to say good bye to people at the pool and he blanked us and muttered good bye from the seat where he was reading his newspaper.

In closing a lovely, lovely hotel with some many good features going for it, however let down by little things. Shall i go back there, not there but others in the group as the product is really nice but it just needs to be the same standard as it was.

Mike, many thanks for helping and good luck.

disapointing return

from sdney2001
having visited this wonderful hotel 3 years ago we returned expecting exactly the same perfect holiday that we had then the staff have become quite complacent the small touches like cold towels at the pool no longer existed unless we asked for them and the exclusive pool for lagoon rooms was always full of people from other parts of the hotel the main reason for our holiday was for rest and relaxation the pool staff from last time did nothing to make me feel special as they did before apart from nuni who was so sweet and had a smile for us all day this hotel is too good to let it be spoilt by staff with attitude even the room attendants did not have the consistency that we experienced on our previous visit however i would like to say sangcham and sombat w in reception bhin bhoo on breakfast service along with bob did make us welcome with their lovely thai smiles and cared for us also micheal smith the manager who listened to our problems and dealt with them instantly and showed great concern we appreciate his time spent with us anantara is tucked away 3 hours from bangkok but is worth paying the extra to fly the 45 minutes with s g a airways an experience in itself

Fantastic!

from A TripAdvisor Member
I had some doubts about this hotel after reading some bad reviews on Trip Advisor but i fail to see how anyone could not love this hotel. The minute you step in the door you realise what a special place this is with its vast lush gardens and beautiful traditional Thai buildings. It is extremely clean and well kept and the attention to detail is amazing. The staff are so friendly and welcoming. As we were on honeymoon we were greeted with flowers and friut on arrival and given a voucher for a candle lit dinner for 2 with wine at the fantastic Baan Italia restaurant on site, one of the best meals I have ever eaten.
The pool at Loy Nam is great for couples or families and provides some welcomed shade in the afternoon when it gets too hot. Happy hour runs at the swim- to bar from 4pm to 5pm and is a great way to meet other guests. We spent most of our days at this pool and loved it. It is very popular with the guests and can be difficult to get a sun lounger if you don't get there early though. If you want something more relaxing there is the pool overlooking the lagoon by the spa where there is constant sunshine and always available sun loungers. The setting is spectacular and it is very relaxing. If you like the beach, the anantara has a beach area and you can access the main beach. It has a lovely breeze and is comfortable to sit at when it is very hot. I managed to swim in the sea once but there are jellyfish at this time of year so it is best to stick to the pool.
The food is really good and the breakfast is a great spread. There are special offers most nights in one of the restaurants and this varies throughout the week. It is more expensive than in town but the setting and service are much better than in town and if you just want a relaxing night it is lovely to have dinner followed by a walk through the gardens and a drink at the beachside bar.
The spa treatments are very relaxing- we had a mud bath which was fun and I had a lovely aromatics facial. It is quite pricey but worth it.
Overall we had a fantastic time and would highly recommend the anantara. The staff are so friendly and the attention to detail is superb. For a special occasion it is an ideal choice. The only downside was having to leave to come home!

Worst hotel experience......No way

from A TripAdvisor Member
We stayed at the resort during the same wedding as previously commented upon although our experience was completely the opposite. We were also disturbed by the noise and received prompt attention from the staff, whom we saw make extensive efforts to rectify the problem. Additionally the hotel had a Manager on duty all night who responded to our complaints. It was a shame that the wedding guests were so unruly and abusive to the poor staff, and would not act reasonably. In the morning the Manager came to see us to apologise and really helped to make the stay great, I guess it just depends how you interact with people and the response you get. We spoke to several other guests who all had the same experience.

Overall we had a great stay in a very nice hotel. The service is great and the gardens beautiful. beach a bit below average though

incredible

from A TripAdvisor Member
We've just come back from 12 nights here and it is amazing. The staff are fantastic so friendly, Sombat at the reception is a character and always has a huge smile. One thing that did impress us was how the staff praised the management and the owners for the way they treated them, something that you feel is somewhat lacking in other countries. The girls in the lobby restaurant are extremely attentive and enjoy looking after you, always with a smile. In the Italian restaurant the service is equally impressive.

We had a lagoon room, we've stayed in some amazing rooms at places such as the Moon Palace in Mexico, the Annabelle in Cyprus, a suite at the Malmaison in Glasgow, a suite at the Swissotel in Amsterdam and nothing compares to the lagoon room at the Anantara. Beds are turned down and presented with Orchids each night, the bath is filled for you and flower petals are laid in the water. The view from the rooms is like looking out on your own jungle paradise, water lillies abound in the lagoon which is fed by bamboo fountains hanging from the trees.

Walking round the gardens is a delight, the little touches like the flowers placed on the the statues just adds to the feeling the everything is important to the staff. Staying in the lagoon room allows the use of a private pool area, once again beautifully decorated with palms and flowers. The pool extends out into another lagoon which gives the feeling of swimming in the whole lagoon.

There are a number of restaurants, we ate at three. The lobby restaurant is good with a reasonable choice, a similar choice is offered at the restaurant at the beach. The Italian restaurant is something else, you have to try the fillet of beef with Italian cheese and pumpkin. I can say that it is the best thing I've ever eaten in a restaurant anywhere. Prices in the hotel are Uk prices, as is the beer.

My wife had a spa treatment and recomends it, she came out very relaxed, about £70 for an hour and a half.

If you want a relaxing holiday being pampered in idyllic surroundings then this is the place for you. I've been pondering over where to spend my 40th birthday, I now know where I'll be.

Room for Improvement

from A TripAdvisor Member
After a 3 hour road trip from Bangkok we checked into the Anatara. Within a minute of arriving in our room the phone rang, asking us to return to receiption. When we did we were sold a package for meal deals for 10000 bahts. I spent the rest of our stay regreting buying this deal, at the time we were tired and just wanted to flop down by the pool. It has to be said the food in all the resturants was very good, but not worth the cost. Eating in Hue Hin was much better food and value. The rooms, grounds and pool was wonderful. The poolside beds with towels were plentiful and comfortable with complimentry fruit and ice cold water. My wife was using the hair dryer one evening when it caught fire and burnt her wrist. When i phoned reception they promist us a replacement dryer, they were not interested in her burnt hand. Stay away from the meal deals and this hotel has a lots going for it, the staff are lovelyalways smiling. P S watch the hair dryers!

Nice hotel with average service

from MadamMuck
We've just returned from a 7 night stay at the Anantara and I have to say the hotel grounds are stunning. The beach isn't good but we were told if you want a good beach you have to go to one of the islands. The only problem we had was with the service. Examples......

We booked a trip to the floating market through reception (which meant getting up at 6am!!) and when we arrived in reception for the trip and no-one came to pick us up, the receptionists on duty in the morning told us that the trip hadn't been booked for us. They did apologise but at the same time they were laughing among themselves about it which didn't go down too well as you can imagine! To be fair, they did get us on the trip for another day (meaning another 6am start!!) but we got the impression they weren't all that bothered.

The other problem we experienced was that we ordered room service one evening and were told it would be 20 mins. 35 mins later, we called down to find out where it was and were told after she had taken our order she had forgotten what our room number was so she was waiting for us to call her back. They sent the food up straight away but it was cold because it had been sitting there for 15 mins.

And last but definately by no means least (to us this was the biggest error by the hotel) on arrival at the hotel, whilst checking in, we were taken to one side by a man who tried to sell us a "meal plan" This involved us paying some ridiculous figure up front and entitled us to three 3-course lunches and three 3-course evening meals at the hotel. When I explained we wouldn't eat 3-courses at lunchtime he continued to tell us it would still be a good deal. I then explained that we would probably be eating in town mostly he tried to scare us by telling us 20 people recently had come down with food poisoning from eating in town and it cost them 2000 bahts to get better in hospital! I don't appreciate or expect this kind of pressurised selling at this standard of hotel (or any hotel for that matter!) With everyone we got chatting to around the pool or on the bus, this subject came up and nobody was happy about it at all. One couple we met said they received a call as soon as they got to their room after checking in and he wanted to go to there room to chat but wouldn't say what it was about. They didn't feel comfortable with this so they said they would meet him at reception. Needless to say, they didn't do the meal plan and were definately not pleased about the way it was done.

So, in summary, I would say from our experience its a nice hotel with lovely grounds but they have a lot to learn about service. I wouldn't be put off from staying there again (the problems with room service and the tour may be one-offs!) but I would probably look for somewhere else first.

Top Local Tips for Hua Hin

Dining at the Nght Market You should try seafood and local food in this night market

A warning about wine!!! If you are a wine drinker, wine is incredibly expensive in Thailand due to the huge amounts of tax added on by the government. In Hua Hin there are supermarkets selling bottles of wine, but this still is not cheap. I would recommend buying wine duty free and bringing it with you rather than purchasing it in Hua Hin. If you wish to drink in restaurants, opt for beer or cocktails as these are much cheaper!

Nick - Tailor in Hua HIn We tried and failed to get recommendations for a Hua Hin tailor before we went so we took pot luck. After a quick look round some of the bigger stores, we settled on Nick (two branches - one close to night market). My boyfriend had two suits made over the course of a week with three fittings. He normally buys his suits from Aquascutum so was very picky about cut and fit. Anyway, he seems pleased with them and the staff at Nick were great. The cost was about £340 for two suits (each with spare pair of trousers). Would recommened.

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Other names for Anantara Resort & Spa Hotel

  • anantara resort hua hin
  • anantara hua hin
  • anantara hotel hua hin
  • Address: 43/1 Phetkasem Beach Rd - Hua Hin - 77110 - Thailand
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