The Peninsula Bangkok Hotel

, Bangkok, Thailand
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The Peninsula Bangkok Hotel

4 star

Rooms: 370

333 Charoennakorn Road - Bangkok - 10600 - Thailand Hotel Website | | 2861 2888
1252 Traveller

Reviews - The Peninsula Bangkok Hotel

Great Hotel - Excellent Service
Submitted by: Robert in 28/06/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Young Couple
The Peninsula Hotel in Bangkok was a great adventure, and I'd like to give my 2 cents as far as a review is concerned. Some people liked it a great deal, and some had a few gripes about certain things. When we stayed there just last week, we experienced a wonderful time and excellent service.

Firstly, the flight was long: NYC to Narita and then to Bangkok. If anyone from NYC or in the surrounding area will do this trip, try to upgrade from econ to business both ways on whatever the longest leg is (i.e. NYC to NRT). Use your airmiles with the respective airline and pay the service fee ($100+). It will be worth every penny spent, and you will be a little more relaxed upon arrival. Anyone can do coach in 6 hours or less, but cover yourself for the long leg.

Upon arrival we were greeted by a Peninsula representative who attended to us while the limo drove up to our arrival area. Another tip: Book the limo with the hotel only, both ways. Don't try to skimp and try budgeting with other providers. It's ~$58 each way and you can afford it, without the extra headaches. Once we were settled in the limo, be sure to tip the representative (in USD or BHT). After all, he is doing his job by looking after you and creating the first impression of the hotel's customer service. We were offered cold bottled water as we relaxed on our way to the hotel.

Once we arrived at the hotel we were greeter by another rep., all smiles, and truly happy that we arrived in good spirits. A customary garland of flowers was given to us as a welcoming offering. I feel even if we were miserable from the flight, our rep. would have tried to convey some sense of happiness for us in taking a holiday for ourselves. We were ushered up to our Grand Deluxe room (luggage was brought up separately by a porter), and offered a larger room for a little more per night. We decided against it since the Grand Deluxe was large enough for the both of us. Since we arrived late at night, we decided on ordering room service and this was very good. Bottled water was provided for both of us, in the morning and at night (that is, if you drink a lot of water).

I've noticed that in some of the reviews some visitors who stayed at the Peninsula complained about certain package prices not corresponding to the room they were supposed to receive. We did not experience any problems relating to these issues. I feel that if you booked with the Peninsula, you should confirm your room beforehand in whatever package you paid for so there will not be any surprises. Basically it boils down to this: if you will be a guest at the Peninsula hotel, you can afford a simple long distance call beforehand to the front desk to confirm your reservation package. The staff is well versed in English and multiple languages, so there should be no issues upon arrival.

Their restaurants are top shelf. Jesters as the contemporary Pac-Rim cuisine restaurant with a very uptempo atmosphere with the main dining room overlooking the Chao Praya River (this is great for cocktails at night). After dinner cocktails can also be found at the Bar with a nice lounging atmosphere. There is a piano player who is quite funny and can sing very well. Thiptara is excellent Thai cuisine at its best and located in an outdoor environment next to the pool area. The River Café & Terrace is excellent for breakfast/lunch/dinner buffets or a la carte. In the breakfast buffet, there are sumptuous offerings of exotic fruit and juices, cold cuts, smoked salmon, breads, musli, Chinese dim sum, Japanese noodles, and Thai breakfast. I've read reviews which said that there is not enough fruit, or selection for breakfast, etc. Quite the opposite: There are too many good selections for everyone to enjoy whether it would be western or asian style. In all seriousness, how much food can one person eat or want to eat? In addition, there are two outdoor enormous grills manned by two people each who will custom grill you anything from eggs (any type) to fried rice. These grills are also used for lunch and dinner where you choose fresh seafood and meats which they will grill for you and bring to your table personally. If you choose the buffets try, when possible, to sit on the Terrace overlooking the river. Because the Peninsula is situated on the opposite side of the river, you are given an extraordinary river view of hotels and buildings lining the river directly in front of you. The only downside to the buffet at the RT&C (which is a very good compliment) is that as a guest you become spoiled on the excellent food, and you forget that the rest of Bangkok is waiting for you to try her cuisine at every corner.

The Peninsula hotel is located on the opposite side of the river from the city center and to some people this might be an issue. We actually found it strategically placed, which separates it from every other hotel. You will not have any issues traveling across to the other side for shopping. 3 ferry boats are offered complimentary: one to the BTS Skytrain and the Oriental Hotel, one to both the Shangri-La and the Peninsula Pier (and OP Plaza), and one to the River View Terrace Shops. The area surrounding the Peninsula is not the best of the best, but then again neither are the surroundings for the Shangri-La and Oriental Hotel. Either way, you can and should venture outside on the Peninsula side and roam for a little bit. When you are in the city center and if you need to take a taxi, and if the driver doesn't know where the Peninsula is (they all know where it is located though), just ask for the Shangri-La or Oriental. It's an easy ferry ride back. If you are out and about in the local night markets and you must take a taxi, you can do one of two things: walk a little bit away from the market (it won't kill you) and hire a taxi, or hire one which is waiting there at the night market. You will be charged for the convenience though, so be prepared to pay 100 or 150 BHT up front.

The Grand Deluxe room is very nice and the bathroom is elegant. There is a center command control on either bedside controlling the lights, temperature, and curtains. Beautiful marble floors in the bathroom. Two sinks on opposite sides, a bathtub with TV and the shower and toilet are separated with frosted glass doors. In the desk area you will find an Ethernet cable to connect to the (complimentary) internet. You will have to pay to use the business center if you did not bring your laptop. There is a built in fax to receive messages if need be. Multiple port sockets for chargers. There is fresh fruit in the bowl on the center coffee table in front of the couch. Check the website for the dimensions of your room; they will be set up differently. There are nice shops located in the hotel – a small taste of what's to experience in the city as for shopping. The pool is incredible with three separate but connected areas to swim. There are cabanas with fans and the attendants will be more than happy to fix you up a drink, ice cream, or serve a tidy meal poolside. There is a complimentary golf pass to the major club in Bangkok, if you enjoy this sport. The gym facilities are adequate with treadmills, freeweights, sauna, and hot tub. The hotel is upgrading the Spa which currently is the one weakness of the Peninsula, and I imagine the gym will be part of the renovation. The new Spa will be finished by December 2006. The hotel also offers guided tours (which are trusted) for sight seeing and Thai cooking classes. There are many things which the hotel offers, and you will be busy if you want to be.

We were also married there – the hotel provides a wedding package for those interested in a traditional Thai wedding ceremony. They can cater from 2 people (just us) to 450+ guests. The wedding planner was professional, courteous and took care of us from the beginning to the end of our vacation. To represent our families, he rounded up the hotel staff and everyone participated. It was held at the outdoor restaurant, Thiptara, and there was a procession with musicians in traditional Thai clothing. We were both dressed in the traditional garments for the wedding as well. Hair, makeup, accessories, manicure/pedicure, and photographer were included in the package. It was a lot of fun, because everyone enjoyed the celebration. Afterwards, we were treated to a dinner at Jester's with champagne and a mini wedding cake.

All in all, our stay at the Peninsula was extraordinary. Not because we were married there (we were married in the middle of our holiday), but because from beginning to end we were cared for and looked after with the best of intentions. Everyone from the chambermaid to the waitstaff to the concierge were incredibly helpful and courteous. Coming from New York and understanding what ‘service' means in a service industry, we had no problem adding an extra service tip to the bills or tipping graciously. This was an enriching holiday/honeymoon/vacation and we will return to the Peninsula again. Thailand is the land of a 1,000 smiles, and every single one of them are at the Peninsula Hotel.
Cool elegance
Submitted by: Peter Brennan in 13/04/05
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
This is an excellent hotel which offers luxurious tranquil surroundings in the middle of the hurly burly of the city of Bangkok. All rooms provide stunning views of the Chao Praya river and are furnished to a very high standard. Bathrooms are particularly well equipped with the sort of extras one has come to expect for this price bracket - tv in the bath, music streaming facility etc. Each floor offers its own 'butler' on hand 24hrs to service guests requests. The usual welcoming trimmings are healthy, beautifully presented and swiftly cleared away by inconspicuous staff. For the business traveller each room provides great working facilities and ease of connection to the wider world through the internet connections, fax and phone facilities. Bars and restaurants are plentifully spread throughout the hotel all offering high quality modern cuisine with swift and discrete service. Our stay was topped by the surprise presentation of an indulgent chocolate cake on our anniversary whilst sitting by the cool and elegant lap pool. A haven of peace and calm amidst the crazy pace of the wonderful BKK. Highly recommended.

Historical Traveller Reviews of The Peninsula Bangkok Hotel


from hellsbells
Stayed here for one night on return trip via B'kok and never left the hotel!
Superb! Check-in, room, view, food, everything. Stayed at the Sukothai on our way out but really this hotel was the best!
We had a balcony room and I would recommend spending the extra for this. You get a real feel of the river life.
The bathroom was spotless, bright, tv, big shower and good sized bath. Nice amenities. Comfy bed, luxurious linen, everything's thought of.
The pool is a feature but not if you want to swim long lengths. I don't, so I enjoyed it's ambience. You are alongside the river. Take a nap under a luxurious shelter or watch the river life. (It was cold - my partner refused to get in. Personally it was a relief after so many bath temp pools on our hols)Good pool service.
If you are new to bangkok and do want to leave the hotel there's regular hotel boats crossing the river.
Convenient to royal Palace etc..
I loved it.

Bangkok Paradise!

from gona40
My husband and I recently stayed at the Peninsula for 3 days. Our entire stay was seamless from our airport pick up to our stay at the hotel. The room was enormous with fabulous views of the river. We received a complimentary room upgrade to a suite. The suite was enormous, tasteful and comfortable. The breakfast was a feast of Wetern and Eastern delights! We did not think it was a hassle at all to be on the other side of the river--the boat was extremey convenient and we had an awesome view! The service was flawless! The concierge service was great and helped us to arrange some sightseeing. This was our first trip to Bangkok and we would definitely stay at the Peninsula when we return!


from myatroopa
We chose to splurge for our last night in Thailand! We had stayed across the river at the Shangri-la when we first arrived. The Peninsula was lovely in every way. The room was beautiful and overlooked the river. We also happened to be there on the occassion of the lighting of thier Christmas tree. The former PM of Thailand was on hand for this catered affair. Also a childrens chorus. I highly recommend the Peninsula.

s the soul?

from A TripAdvisor Member
We just got back from three nights. The room was great and very high-tech and everything about the service was right. However, there's not a great feeling of warmth here, especially compared to the rest of the land of smiles. Probably a great choice for a business trip (although the location can be a little inconvenient), but certainly not the best hotel in the world (Four Seasons Istanbul still has my vote)

Beautiful Hotel

from snowyshome
We stayed for 2 nights at the Peninsula Bangkok as part of our honeymoon in the Far East. It is certainly the best hotel we have ever stayed in. The rooms were beautifully furnished, spacious and with everything controlled from one panel by the side of the bed including curtains, tv and stereo. There was a sunken TV in the marble bathroom wall and no less than 3 phones in the extremely stylish and spacious bathroom. The best touch was a little cubby hole - you put your shoes in, pressed the button and someone came to take them out through the other side of the corridor and then returned them, fully cleaned! We also went for a look at the Mandarin Oriental - not a patch on The Peninsula which is much more classy. Food excellent and reasonably priced. Stunning interiors, helpful staff - you couldn't fault it.

Very good but not the best!

from astro50
I totally agree with the previous review, the Peninsula is a great hotel but to say it's the best in the world, there's a distance. Maybe the best value for money!
The hotel is really very nice, rooms are excellent, with wonderful views, bathrooms lovely and huge and buffet breakfast is great. I found everything about the hotel excellent except for the service. That's the reason I don't rate it higher. Front desk staff and concierge had very bad service. We were almost 2 hours waiting for our room to be ready, sitting at the lobby. No one came to tell us when it was ready , I had to go there a couple of times. The concierge was rude and less than helpful providing us information . The only staff I found provided good service and were attentive were the boys from the shuttles and the staff at the pool bar.
My package came with a welcome gift I had to ask for, it had been forgotten. Checking out was made slowly and without a smile ( in the land of smiles).This isn't a 5* star service, no way! I pay much attention to service and the Peninsula has really bad service, despite being a very nice hotel. They should send their staff to learn at the Ritz in Paris or maybe at the Oriental, on the other side of the river.

Great hotel, but not the best in the world

from A TripAdvisor Member
We have lived overseas for several years and traveled quite a lot. Our expectations for our five night anniversary stay were quite high based on ratings for the Peninsula. First the good - we were upgraded to a suite because our reserved non smoking room was not available. It was just fabulous! Gorgeous view from 4 floor-to-ceiling windows on the 22nd floor overlooking the river and city. Electronics were fun - best were the curtain and lighting controls. Hotel staff was everywhere but seemed overworked/tired and never addressed us by name during five days in the hotel except at checkin. We especially enjoyed the regular afternoon and evening music in the lobby and had Afternoon Tea 3 or 4 times - very relaxing and the ambience was most enjoyable.
Negatives - Very little "non revenue producing" seating space anywhere in the hotel lobby or outside. No cosy spaces to sit and relax - pretty much every public seat is in a restaurant. We felt that the pool, while nice, was nothing special, especially with the noise of generators right over the wall. While the tea and the breakfast were fine, the menu items in the lobby restaurant were not very good. We had green curry, sandwiches, and the spicy beef salad, all of which were disappointing. The service in the beauty salon was good but it was not at all "posh" and there is not a spa at all - only a fitness center with a couple of treatment rooms. My massage was nice but didn't compare in atmosphere to, for instance, the Kahala in Honolulu. In fact, the Ritz Carlton in Bahrain, which we visit monthly, is a much better hotel. We definitely enjoyed the stay and loved Bangkok but best in the world?? - no way.

Excellent!! Worth every penny

from Mel_in_Cali
There are already so many great reviews- here's my two cents. Make sure you stay here! Don't be fooled by the "lower" rates you see on other hotel websites- they are probably for rooms without a good view of the river or in a crummy older wing. All of the rooms in this place have great views and are new. If you spring for a balcony room its fun to sit outside and watch the boats go by.
Get a plan that includes breakfast, becuase its really good and otherwise you will have to walk a few minutes to find something to eat.
Also, don't worry about being across the river in Thonburi. They have a shuttle boat that runs back and forth all day to the other side of the river. We did not need a single taxi the whole time, the hotel location is great for the skytrain and river express boats. The shuttle boat drivers will ask you where you are going and then tell you exactly how to get there.
Of course the staff is wonderful and can help you with anything you need.


from london_traveller_007
It's rare that a hotel gets it completely right - it's not so much to do with how luxurious the surroundings are etc etc - it's whether the hotel manages to make you feel really welcomed and a "privileged" guest (corny!) - whether you're in the restaurant, by the pool, in the lobby - if the staff manage to make you feel comfortable - you've found a great hotel...and this is one of them!

Bedroom, bathroom - very confortable and luxurious - absolutely no complaints. Lobby perhaps a bit cramped - but "warmer" than Oriental. Lovely very charming male receptionist (on check in), perhaps female receptionist on check out a bit snooty. Nice pool - a bit on the narrow side but v attentive poolside staff. Excellent Chinese food - one of the best dim sums I've had - v light and not in the least greasy. Good dinner buffet (although I think the Oriental has the edge there - grilled lobster and Aussie ribeye but Pen is cheaper) - having said that it's only a boat across the river - so make sure you do eat at the Oriental

All in all, great hotel, definitely will go back....and it's nice to be away from the "sukhamvity" area!

A world class hotel

from English_INTP
Having read the reviews, I was expecting a great hotel and we were not disappointed. Fantastic rooms, bathrooms on a biblical scale, tremendous views from every room, a hushed calm atmosphere and a terrace to die for.

Hotel ferries will take you to the skytrain terminal, across the river or to the long-tail boat of your choice.

Bangkok is not an expensive town, so although the Peninsula is expensive by the standards of the area, on a world scale its a notable bargain.

Worth going to Bangkok for alone.

Top Local Tips for Bangkok

BTS Skytrain Use the Skytrain for most of your trips. If the location you intend to go to is not located close to the train, take the train to the closest location and then get a metered taxi. Most rides cost about $3.

Sky Train & Subway Both the Sky Train and Subway are safe , clean and affordable. Buy day or multi day passes if you plan to use them a lot. The system staff do speak enough English to do this. Avoid the "Tuk-Tuks" as the drivers are relentless in their desire to bring you to shops where they will get a commission. Maybe worth trying once but only for a very short distance. The river transportation system boats stop at various locations and are convenient if a day pass is purchased. Water taxis, the long narrow wooden boats, are fun.

Election Time Not that I am a big drinker but it is important to know that during election time, there is no public service of alcohol allowed. The only was to enjoy a glass of wine is in one's room. During my stay, it was election time during 2 weekends.


Other names for The Peninsula Bangkok Hotel

  • peninsula hotel bangkok
  • peninsula bangkok
  • bangkok peninsula
  • Address: 333 Charoennakorn Road - Bangkok - 10600 - Thailand
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