Ramada D'MA Bangkok Hotel
Reviews - Ramada D'MA Bangkok Hotel
- Age Group: 26 - 30
- From: Malaysia
- Traveller type: Young & Single
- Age Group: 26 - 30
- From: United Kingdom
- Traveller type: Young Couple
Read 323 additional reviews of Ramada D'MA Bangkok Hotel at TripAdvisor.
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Historical Traveller Reviews of Ramada D'MA Bangkok Hotel
d be back to bangkok in a heartbeat, just not to dmafrom A TripAdvisor Member
Land of Smiles??from A TripAdvisor Member
Great Weekend Getawayfrom A TripAdvisor Member
Good pool and saunafrom A TripAdvisor Member
Room was clean and layout was neat. The nice thing is that we were given an extra bed. Other than the check-in hassle, there isn't much to complain. Breakfast was good and food was sufficient even when we went in after 9am. For the price we paid for the room, it is pretty decent. Cab is plentiful and going around Thailand is convenient. 7-eleven store is opposite the hotel. I would not mind to go back and stay in this hotel again if they give loyalty rewards to repeat customer.
My stay was unsatisfactory!from A TripAdvisor Member
However the attitudes that I faced during that 15 minute confusion was very bad and their impatient faces and voices, showed much disdain for me.
2) When I got to my room, it smelled musty and the bed cover was damp. I called the front desk to inform them and housekeeping was sent up; when he arrived, he apparently couldn't "smell nor feel the dampness" and said it was just the cool mist of the air-conditioning that we were feeling! Nevertheless, we asked him to change our bedding and left for dinner.
When we got back to the room about 2 hours later, the room seemed wetter than before and it wasn't just the bed but the cushioned chairs were damp as well. We had placed our brand new magazine on the dresser before we went out and now it was all shrivelled and curled (correct me if I'm wrong but scientifically, that's how paper materials react to high levels of moisture in the air). We called front desk again to complain and asked for a change of rooms, as we couldn't possibly sleep in a room that smelled like an old musty attic. They promptly informed us that there were no rooms available - there was no "hang on Miss, let me ckeck for you", we just got a very abrupt "no more rooms".
We pursued the matter and finally after our 4th call placed to them, they agreed to change our room. I wonder how suddenly an extra room had materialized, when 3 minutes ago, there was apparently not a single room available.
3) Our new room was fine but it had 2 single beds instead of the the king sized bed in the previous musty room. We felt this was a down-grade and asked if the hotel was going to compensate in any way. The lady at the front desk angrily said that the new room was an up-grade and that there would be no compensation. We're not upset about the lack of compensation but we are upset at the way she spoke to us and she was the rude-est person I encountered in my entire Bangkok trip. Had it not been for my tired husband, I would have immediately kicked up a fuss and demanded to see the manager. I am a paying customer and regardless of language barriers, I was not about to let some front desk assistant speak to me like I was an idiot.
4) Over the next few days, with exception to 2 men from concierge, I received very cold and hostile treatment from the front desk staff (both day and night shift).... I really wonder whatever happened to the notion of "service with a smile"?
5) I also got the feeling that the staff in the hotel are not very honest. For example, everytime I approached front desk or concierge to enquire about how to use the sky train or direct a taxi to a certain place, they would refer me to the 'limousine service" that charges exorbitant prices. On my 1st night there, I did use the hotel's limousine service to a restaurant and the trip there cost 300 bht but when I took a taxi back to the hotel, it only cost me 70 bht.
I understand that there is a need to make money but I feel that the hotel's priority is to ensure the welfare of the guests and that includes making sure they do not get ripped off!
By the way, the car wasn't even a limousine. I think it was just a Toyota Corolla or something like that.
6) On my 4th night in Bangkok, I got lost and stopped into the Sheraton Orchid to ask for directions and the people at the front desk were all so polite and obliging to help me, even though they knew I was not a guest at their hotel. They even helped me make phone calls to the restaurant I was going to, to let them know I was going to be late for my reservation. This type of friendly and hospitable service is sorely lacking at the D'Ma Pavilion.
7) This is not about the service but rather about the showers in the rooms. The shower-head is attached and fixed to the wall, making it difficult to have a proper shower. The power of the jet was weak and at times, it felt like trickles of water.
Finally, I must say that I did not enjoy my stay at the D'Ma at all and I will not recommend any of my friends or relatives to go there either. It was most unsatifactory and I regret not spending more money on a better hotel.
Not very presentfrom A TripAdvisor Member
Once plus point is that the breakfast is better than expected, not fantastic but reasonably good.
MA Pavillionfrom A TripAdvisor Member
The next round if I were to go to Bangkok, I don't mind staying with D'MA again and hopefully I will get a good rate as the last round with 1 nite free for 3 nites stay which I booked through the internet.
D'MA Pavillion see you soon!
Happy user :)
Good Pricefrom A TripAdvisor Member
The staff seemed to have trouble understanding some of my requests, and my room service orders were not confirmed, and therefor inaccurate.
On the first night of my second stay at this hotel, the adjoining room's phone kept ringing. I had to make several requests to correct the situation or to arrange to move my room. They temporarily fixed it and then I had to call again later several times after it had woken me up.
They did NOT overcharge for phone usage all the rates, local and international seemed reasonable.
The Laundry service was accurate and reasonable, although they did not replenish the order forms when returning laundered clothes. I had to hand write instructions on not paper for future requests.
The rooms were clean and everything was operational except for the problems with the TV reception as noted above. The staff did not go too far out of their way to ensure a pleasant stay, although they were always very curtious.
Above Average for the pricefrom tjones990
The location of the hotel is in walking distance to some really good shopping centers. Also, there are plenty of taxi and tuk-tuks. However, make sure you get taxi cards from the hotel. Alot of the taxi drivers haven't heard of D'MA.
The buffet breakfast is really good. Nice selection to choose from.
The hotel staff was very knowledgeable. Everyone in the hotel spoke really good English.
Overall, the hotel was really nice.
I would definately stay there again.
Average hotelfrom A TripAdvisor Member
On the hindside, there wasn't any coffee/tea making facilities that was mentioned in the D'MA website, and request for hot water via room service is eccentric, with wait from 15mins to more than 1 hour.
TV channels are limited and receptive not very clear though watchable.
Location is slightly way out of the central and you need to take a taxi to go out. Taxis are easy to get from the hotel but difficult to get back. Despite being armed with a taxi card (written in both Thai and English, with map), quite a number of taxis either cannot read the taxi card (maybe words too small) or do not know where the hotel is located. For those taxi who know the hotel, some are not willing to travel by the meter (esp at night), preferring to quote a fixed charge (at least double of the price by meter). If you have arranged transport, than this hotel will be good to stay in. For myself, I probably would not consider staying at this hotel again as the hassle of finding a taxi back really put me off and would rather pay slightly more to get a hotel near to BTS or MRT station.
Top Local Tips for Bangkok
Money When you exchange your money at the airport, or wherever, be sure to ask for small bills (less than 1000 baht). Like anywhere else, you want money for tipping, but also everything is so cheap at the markets and it's hard to get change. The hotel front desk would only change one 1000 baht note when we needed to change three.
Taxis Use green and yellow cabs which are driven by owners. Insist on them using the metre - much cheaper than a flat rate.
Tong Search for Tong, she is a fantastic tour guide and if she can't help one of her able tour guides will assist.
Other names for Ramada D'MA Bangkok Hotel
- ramada d ma bangkok
- bangkok ramada
- Address: 1091 Nakorn Luang Plaza - Bangkok - 10400 - Thailand
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