JW Marriott Hotel Bangkok

, Bangkok, Thailand
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JW Marriott Hotel Bangkok

4 Sukhumvit Road, Soi 2 - Bangkok - 10110 - Thailand Hotel Website | 2-656-7700
367 Traveller

Reviews - JW Marriott Hotel Bangkok

Historical Traveller Reviews of JW Marriott Hotel Bangkok

Great Facilities

from paulihos
I thought that the hotel not only echoed the service culture that is prevalent in Thailand, but it surpassed that level. On first entry at the hotel you are greeted by at least 4 people. Not overpowering, but a friendly hello or 'Sawadee'. After staying at various Leading Hotels ranging from the Palms in the Turks and Caicos, to the Michelangelo in New York, the external structure and design of the actual hotel building leaves a lot to be desired, but that is a cancer of Bangkok. Internally, the lobby was as would be expected in a hotel of this stature - grand, and immaculate.

Our service was second to none, with requests ranging from extra bath towels to travel adapters promptly catered, and also late check out and use of the hotels spa facilities before a late flight, the hotel exceeded our expectations.

Responding to a comment from a previous poster, we ate at the New York Steakhouse and the service and standard of food was exemplary. If every restaurant worldwide could combine the two aspects, then the world would be a better place! Although the prices were quite high (the cost of the meal was actually more than the price we were paying for our room!), it was worth every baht!

The only thing that was quite annoying, was the fact that after our meal on the first night, we wanted to wind down with a drink in the lobby bar. We got there at around 12:15am ony to be told that alcoholic drinks were not served after 12. We found this a bit baffling as as far as I am aware, hotels worldwide usually serve until the last man standing unless in an Islamic country?

This didn't put a dampner on the stay however, and I would gladly recommend this hotel to anyone staying in Bangkok.

Great location, reasonably priced

from DeeElle
We stayed at the JW for 4 nights end March and it was great value for money. We purchased the room via Priceline and received excellent service and a reasonable room for the price. The room was fairly basic with a large king size bed which was extremely luxurious and comfortable, and a marble bathroom. The room is probably due for a refurb. in the not so distant future; however it was still in reasonable condition. The hotel itself is very nice - good pool and excellent gym. We didnt take up the breakfast offer as we found it easy enough to find places to eat. The hotel is located on Sukhumvit close to many restaurants and nightlife.
The staff were excellent - they paid a great deal of attention to our 3+ yr old daughter which she loved; even teaching her some Thai. We used the hotel babysitting service one night so we could go out for a special dinner. This was one of the rare occasions we felt comfortable leaving our daughter. The babysitter rang us at the restaurant to let us know everything was fine; she thought we might wish to say goodnight to Miss 3. The staff remembered our names after the first day; even recalling that my husband and I had different surnames! We felt very comfortable here and next time we will go for an upgraded room.

A relaxing bubble in the metropolis

from cHIRON
I would like to echo the positive reviews of this hotel. We stayed twice in April and on both occassions it was a faultless experience from arrival to departure and we used a full range of facilities (pool, business center, room service etc). This was the best of the 5* hotels we stayed in across Thailand on this visit and probably the best of 30+ Marriots we have stayed in over the last three years. A relaxing convenient bubble in the metropolis. Recommended.

Simply Superb

from JoanneRobinson
Although I was only there for a three day break, I just simply had to write my comments on how good our stay was at the JW Mariott in Bangkok..

The management there have to be praised for how excellent the service and hospitality was (including everyone - not just the greeters!!) As a Brit living in Thailand, I know just how good the Thai service and hospitality can be. This is the best I have experienced since being here.

The food was outstanding. We went to a wedding on one of the evenings and we can truly say it is the best food we have ever experienced for mass catering. We had other meals in the main restaurant which were again very good.

The breakfast buffet was exceptional and very reasonably priced. My 8 year old daughter very cheekily filled in the comment card complaining that there was a lack of hot chocolate at breakfast... the next day she was greeted with a silver tea pot hand delivered to the table filled with her favourite drink!!!!

The decor in the hotel is luxurious and rooms cannot be faulted - the walk-in showers are great. The only issue we had is the location of the hotel. It is a little bit out of the way of the main attractions but there are many cheap taxi's just outside and there is of course the Sky Train.

I stopped in the Shangri-La at the same time last year - which is poor in comparison with this fantastic hotel. STAY HERE!!!!

t rank higher on the hotel list

from sandyhandz
Stayed here on two different occasions during our visit to Thailand. Both rooms were very similar in design, with nice big marble tiled bathrooms. Just what I would expect from a 5* hotel.

On our second visit here, the hotel staff greeted us like old friends and immediately welcomed us back. We didn't even recognize the people who greeted us so warmly, we were surprised they remembered us.

Location was great. Only about a 5 minute walk to the Ploenchit BTS station.

The little bakery to the hotel discounts items after around 5ish. And they're open until 11pm. To get to it, you either have to go thru the dining area in the hotel (kinda weird) or you can go outside and around to enter thru the outside door. But bakery items were delicious!

We got our room thru Priceline, which didn't include their breakfast buffet. Buffet was $20/pp and had a decent selection. We expected to get the typical "priceline" room, but no complaint about the rooms we got. Had hair dryer, safe and optional internet service.

Would definitely stay here again and would definitely recommend it to others.

Great Hotel but there are still some bad rooms

from ekw
I agree with most of the other good comments. Just be aware of one thing. The rooms at the end of the corridor are opposite to the service station which has a swinging door. You get a "clunk/bunk" sound in the guest room every time a staff member goes in or out. I complained and they got me a new room without fuss.

So if you are given a room at the end, either they are full, or they think you are a softy.

Visitor Beware

from A TripAdvisor Member
We recently stayed at the JW Marriott Bangkok. We made the crtitical mistake of ordering food at the hotels "famous" NEW YORK STeakhouse. The hotel claims this is a world class steak house with the highest quality ingrediants. I cannot express enough the utter dissappointment. Until our dreadful experience I was a frequent guest at the Marriott hotel chain. I am now considering to change where I spend my companies travel budget.

We made the reservation at this restaurant 3 weeks in advance to celebrate a special event. Upon arriving to the hotel we were notified by the restaurant manager that they cannot accomodate us on the pre-reserved date as they are full and asked us to delay our dinner to another night. GREAT SERVICE!!

The food was extremely bad. The Escargot were like rubber with no taste. The soup was bad and the Mahi Mahi was dry and tastless. The dessert was called chocolate dream but you could not taste any chocolate.


The prices are high as is usually the case in quality restaurants. A meal (for two)costs over 200$ not including the drinks.

And now to the more serious stuff: When I complained to the Director of food and beverage of the hotel, Mr. Stephan Gruber, he all but laughed in my face. He demonstrated that he was not interested to hear me out. He promised to investigate my complaint but NEVER called me back (and I am a Marriott VIP staying in a suite). I called him a couple of days later and all he had to say that he checked my complaint and he found out that everything was perfect with our meal and that he saw no reason to accept my complaint. Unfortunately, he is the top manager of the F&B at this hotel. He treated us with utter disrespect.

The following night my wife actually had toxic food poisoning from the hotel food and could not eat for a few days. Do you think Mr. Gruber even contacted us to see whether she needs assistance? Although we were staying at the hotel for 2 weeks he never bothered to call although he was told of this serious incident.

It is a shame that such a person is managing such an important part of any hotel and he is definitely ruining the JW Marriott image. As a result, and although I stay almost 200 nights a year in hotels, I will consider moving to another hotel chain due to the bad experience with Mr. Gruber.

I am planning to contact the General Manager of this property to complain about our horrific experience.

Gracious, charming staff

from Kyoto
First and foremost, I would like to mention the unfailing courtesy, pleasantness and discretion of the staff, particularly those who serve drinks in the spacious lobby area. If you want an example of truly excellent customer service then start here, order yourself an early evening martini and observe how well you are treated.

Location: Very handy for the Skytrain - Ploenchit station is only a 5 minute walk away. That's probably the most important thing. True, the entrance to the hotel is off the main road to one side and there is no 'grand entrance' but, hey!, it's a crowded city not a beach resort.

Rooms: clean, spaceous, comfortable, quiet and safe.

Breakfast: Plenty of coffee shops just outside and cafes nearby.

Restaurants: Sorry didn't try these.

Security: As a Brit I'm a bit puzzled by some comments about supposedly sham security measures whereby the undersides (and trunk)of all cars are examined with mirrors yet individuals are not searched. Get real, people. Life is risky and the inspections reduce the odds of a successful car bomb. This is Thailand not Israel or Syria.

I would recommend this hotel to any one who wants a very comfortable and relaxing stay in a location that is convenient for most things.

MerryMerriott

from A TripAdvisor Member
As a local business man, I have experienced in pretty much every five star hotel in Bangkok. JW Marriott is one of the hotels at the top of my favorite list.
What I like the most is food served at this hotel. I'd say they have the best steakhouse in Bangkok called New York restaurant, and the best Japanese restaurant called Tsunami. Man Ho which is the chinese restaurant and Thai restaurant, White Elephant are fabulous,too.
On the negative side, the accessibility of the hotel by car is not very convenient but it doesn't get significantly better at other top rated hotels. If you have to come off expressway at South Ploenchit exit during rush hour, it could be a nightmare.

Excellent location and amenities

from ahs4y
My wife and I, with our 8-month old travelled stayed here in Nov 2004. The quality of this hotel was amazing. The amenities, the bathroom, the view, the attention to detail, the buffet breakfast, the service, the hospitality, were all 5-star. Walking distance to the SkyTrain, though since cabs are cheap and we had a stroller to lug, we took taxis. Walking to the malls is also an option if you don't have kids with you. Highly recommended.

Top Local Tips for Bangkok

Get your visa Stateside if you're planning on staying awhile Suvarnabhumi is a huge (walking) airport so it'll save time if you have a Visa already processed if you're going to stay over 30 days.Take the cabs to BKK at the queues on the lower level. Don't get hustled by the Limo guys you first meet once you arrive.

Cabbages and Condoms Don't be put off by the name - it is a truly wonderful dining experience. Walking distance from the Marriott and some of the proceeds even go to a good cause (sexual health). It is a huge restaurant mostly outdoors under a sea of fairylights but with some airconditioned dining if you want it. The food is stunning.

Be wary of well-dressed men that approach you While visiting the Jim Thomson House, Grand Palace and the Reclining Buddha well-dressed men approached me and my friends and told us that either the place we were going was closed, we weren't dressed properly, or we we're going the wrong way. We knew in advance about this, so we just ignored them. They do this on purpose to stear you towards a jewelry store, or another establishment so they can make a commission. Just be weary, and know that when someone approaches you, be careful what they ask you for.

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Other names for JW Marriott Hotel Bangkok

  • marriott hotel bangkok
  • marriott bangkok
  • bangkok marriott
  • Address: 4 Sukhumvit Road, Soi 2 - Bangkok - 10110 - Thailand
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