Grand President Hotel

, Bangkok, Thailand
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Grand President Hotel

, Bangkok
4 star

Rooms: 437

11 14, 16 Sukhumvit Soi 11 - Bangkok - 10110 - Thailand Hotel Website | | +662 651 1200
491 Traveller

Reviews - Grand President Hotel

8/10
Much better
Submitted by: John cox in 26/11/08
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Adventurer
I have stayed at the GP on many occasions over the past five years. I know of many other frequent visitors who also regularly stay there. The prices are good for the quality rooms provided. You can book on-line with no up-front payment And the on-line rates are the best deal you can get, all those pre-paid third party sites cannot get a cheaper deal. I once had a similar booking problem, despite a three month advance booking request, the room type was unavailable, so I was upgraded.
1/10
Don't go to the grand president
Submitted by: Roger in 31/07/06
  • Age Group: 31 - 40
  • From: Switzerland
  • Traveller type: Business Traveller
Although the rooms might be nice, I definitely don't recommend the place. The staff is unfriendly and cheats where ever they can. I booked a suite for a week end and paid in advance THB 5000 per night. When I arrived they put me in a normal room (I know it, because I was there before) without mentioning why. I complained and they told me, that all suites are fully booked so only the normal room is available. Of course, they was no refund from the hotel and on the final check out, they even put the breakfast on the bill again (which was part of the package). When I complained again, they threatened me to call the police and run through the whole trouble with interrogations and so on. Since I had a flight to catch, I did give in and paid.

Travelers, believe me, you will not be happy in this place - mind it!!!

Historical Traveller Reviews of Grand President Hotel

Great Location, Great Value, Fantastic Staff

from RDPublishing
For those who know bangkok you will know that the location of the Grand President on Soi 11 is excellent, for those who dont it is less than a 10 minute walk from the Sky train, many restaurants and bars close by, and pretty much smack bang in the middle of the tourist zone of Sukhumvit Road.

The lobby is fantastic, lifts are fast (a pet peeve of mine is slow lifts), rooms are well sized, well maintained and clean

The in room facilities are very good. TV, Clock radio, large fridge, Microwave, delph and glasses for 4 etc.
(no DVD in room but you can request one from House Keeping at no extra charge) Good in room Internet access (pretty good value too at 600b for three days unlimited use) car parking next door.

The leisure facilities are good.

Room service was fast (I mainly was looking for Ice, but ordered some food up too which was good and served quickly).

The staff were fantastic. I left my phone charger in the previous hotel, but was lent a charger from someone working in front desk who borrowed it from another member of staff for me to allow me to charge my phone until I got a replacement. House keeping staff were more then willing to clean your room when it suited you, rather than them, and all front of house staff were very courtious, efficient and very very friendly.

I would highly recommend. The only thing which I would liked to have seen was a bottle opener by the fridge (there was one wall mounted in the bathroom).

Overall very good value, great location and great staff

Loved the Grand President

from VinayAsar
My wife and I have been staying at the Grand President each time we are in Bangkok - which is about twice a year.
The hotel is well located - close to shopping, close to good restaurants and close to a Sky Train station.
We have found the rooms to be very good, clean and comfortable and are comparable to a hotel room anywhere in the world.
We have always received courteous service and have enjoyed the sumptuouscomplimentary breakfast and great room service.
Vinay Asar

Not sure if I will recommend this hotel to anyone

from AjayD
Not very good experience. Stayed for three nights. I will start with positive points.
- Location
- Good breakfast
- Half of staff we interacted with is courteous.
- Room quality is fine

Here are things, I didn't like.
- At this time of checkout, we were asked to pay 5% charge. We booked room over the phone. We were not explained this charge. When we checked in, again they didn't mention about it. Other people have also reported this issue so staff should be more cognizant about this issue. So it looks like a scam to me.

- Half of the staff, I interacted with is unfriendly and cold.

- I requested wake up call at 4.45am. Someone knocked once at door at 5.00am and ran away. By that time we were already awake.

- We were fed up witht taxi drivers outside. So we requsted bellboy to arrange taxi a night before. But they didn't call taxi. So at the time of checkout, we requested again for taxi. He totally ignored it. Finally I had to arrange taxi by myself and got ripped, as expected.

- Taxi mafia outside hotel. I understand hotel doesn't have much control what happens on street but they can definitely control what happens on property. While walking to cafe for breakfast, a taxi driver approached us and offered to take us to floating market. We said, we will let you know. When we were having breakfast, he started peeking inside cafe and waving at us. He was on hotel driveway. I am sure hotel staff can do something about this.
Management Response from MNABKK
With regard to AjayD's comments,I wish to respond as follows;
1. Charge of 5% on credit card: This is no scam and we do charge a 5% surcharge for certain promotional rates. I apologize if AjayD was not informed of this on check-in as our staff are trained to do.
2. Wake call: We have no record of unanswered wake calls in September but I wish to offer my apologies for the inconvenience caused. I regret we are unable to prove who knocked on the door at 5:00 a.m. A possibility is Mr. Dutt heard the Bell Boy delivering newspaper on the floor.
3. Taxi's outside the hotel: This is a challenge at many hotels worldwide. Bangkok in particular has a large oversupply of relatively cheap taxi's vying for limited custom.Our Security staff do their best to control them,often confronting the taxi drivers and complaining to the Police on many occasions.We will continue to do our best to solve this problem.

In ending,I request AjayD to contact me at apaya@grandpresident.com should he wish to give us a second chance and visit Grand President again. I will personally ensure he has a better experience.

Great hotel..

from almope
I had at fantastic stay at Grand President for 11 days.
The hotel is very good, my room was large and perfect, the restaurant Cafe 11 exellent and all of the staff at the hotel are very serviceminded and i felt like home at Grand Gresident.
I would like to thank the staff for good service during my stay.
I look forward to come back to Bangkok next year and to stay at Grand President again.
Allan Møller Pedersen
Palermovej 11, 3., th.
2300 Copenhagen S
Denmark
pedersen.am@gmail.com

Exelant

from orage
After booking a 2-week stay I noticed some not so flattering reviews.
Consulting with the manager he assured me any problems were taken care of.

Upon arriving I was graciously greeted and in fact given an upgraded suite. The suite was large and clean with many amenities

All of the staff were helpful, kind and very gracious with friendly smiles

I would definitely stay here again and recommend it to my friends

Thank-You,

Norm Rousseve

Nice Place, Good Location, Great Staff

from TravelingBoomer
I stayed here with my girlfriend in Jan. 2007. We go a room that was one upgrade up from the least and it was really nice.

Separate bedroom, little kitchen (nice) and pretty large overall.

I forget the exact price but it was good, around 75 USD.

The staff was very nice. Every request I had was done with a smile.

I better say that I stayed in the tower across the courtyard from the lobby, not the one across the street.

Very good overall, recommended.
Management Response from MNABKK
Due to some negative comments on Grand President's service on Trip Advisor during the first quarter of 2007,I wish to add an update on what we have done to improve our product and services:

Mold, mildew problems: All rooms and air-conditioners have been chemically treated.
Three floors of Tower 3 which were also affected are undergoing a full refurbishment which will be completed by 31st July 2007.

Fitness Centre and Tower 2 swimming pool fully refurbished in March 2007.
A bank branch including a currency exchange and ATM was opened in Tower 2 on 15th June 2007.

Refurbishment of Tower 3 Lobby will start end June and will be completed end July 2007.

By the end of 2007,we are planning to the following:
-All Royal and Grand Suites will have 32" LCD TV’s.
-Resident’s Lounge at level 8, Tower 2.
-Refurbishment of Tower 1 pool and gardens.

nice and convenient to shops and transports

from arm035
the room service is excellent, we stayed in the royal suite, luckily expedia had their special on in december 2006, with AUD$150 off the price! the hotel even gave us DVD machine so we can check all the DVD quality we bought from the market. we choose the building 1 as recommended by other reviews on this site
good bed and clean room, good price

Lousy Hotel

from ccsee
I booked the hotel via internet after checking out their website which looked great. When I checked in, I was told that I had to pay in cash in order to avoid the 5% surcharage payment by credit card. This condition was not made known to me when I booked the hotel so I felt somewhere cheated!

The Tower III that I was staying in was old compared to the reception tower and smelt bad. The room is small (expected) but it reeks of urine smell when I first stepped in although the smell went off after turning on the aircon.

I booked very early (at least more than 1 month prior to departure) and I had requested for a King size bed and it was also acknowledged at booking. However, we were given a queen size bed instead.

The shower was also very patience testing....low water pressure, water trickled and it was a challenging time trying to adjust the tap to the right position in order to get the right water temperature. One degree off, you get cold showers.
Management Response from MNABKK
I regret 'ccsee' found Grand President's Tower 3 to be of such poor quality and I wish to offer him/her an upgrade to a larger room Tower 1 should he/she choose to give us a chance to provide a much better level of service.

The reason for the 'urine' smell was an infestation of 'book lice' owing to some dampness in the corridor and ten rooms.
It took us a few weeks to rectify as our Pest Control contractor had never seen this pest and had to first identify the pest and then find a solution to eradicating it.We have completed this since.The 'nook lice' are harmless.I regret the poor impression it gave to 'ccsee'.
The three remaining floors and Lobby of Tower 3 will be renovated by the end of July 2007.

Thai lies, then get ripped off

from jim.seath
Searched and found this place, seemed great, swimming pool, gym, great things were expected.

We booked a suite.

Landed after 14 hours.

The hotel kindly arranged taxi driver to bring us to the hotel from the airport, must admit that i thought the cost of this seemed a lot to get us to the hotel for £20 /1700baht but i knew since i was last there a new airport had been built, so thought it must be that.
When we turned up and i asked the taxi driver if it was 1700baht he and the bell boys nearly passed out. I gave him 1000 and he walked away skipping.

Got to the desk and we were then taken to the room, which wasn't actually in the main block, infact it was on the other side of the street. Not the clean, modern building but a damp, stinky, dirty hoval. The room had stains all over the bed, headboard, the wallpaper was ripped, fag burns everywhere and above all not a suite. We went straight back to the desk and waited while he tried to find another room, indeed he did, however it was in the same block, but i went and had a look anyway, yet again, an utter pit.

We went back now 2 hours had passed after landing in Bangkok and we still had no room. We said we were leaving, then as if by magic we had a room/suite suddenly, the one catch was it was £2 each more a night, we thought that was fine even though a bit cheeky.

That was that, however we couldn't be arsed going back on our return from Phi Phi so we canceled and stayed at the Oriental, much better.

Anyway 1 month later we get the credit card bill through, the [--] had charged us twice more each than they were supposed to.

Avoid this place, even to save yourself 4 hours pissing about.
Management Response from MNABKK
I sincerely regret "jim.seath" had a poor experience when he stayed at Grand President in December 2006.I was unsuccessful finding records of stay of Mr.Seath.
I am surprised he found the room in the condition reported; 'stains all over the bed,headboard,the wallpaper was ripped,fag burns....' .I will sincerely appreciate being informed the room number to conduct an internal investigation.We get a large volume of business through the internet and cannot offer rooms in this condition if we want to stay in business.

We have made some changes since "jim.seath" stayed in December:
1.We are now offering a better class of rooms on the internet.
2.Since 1st Feb.we have appointed a new Limousine and Tours company.

I'm pleased to offer the Guest a two night stay complimentary on hearing from him.

t Stay Here

from artsygirl83
I honestly don't know where to start. This hotel's service was HORIBLE! It looks like a great hotel on the inside and out, but don't let that deceive you.
My cousin and I had been in Thailand one week and had stayed other places in Bangkok before we stayed here. So for the money we paid we expected better service that we received. It started as soon as we arrived. They made us pay in cash because they wouldn't accept our credit card because they thought it was a debit card. The rooms didn't have alarm clocks, which worried us because we had to catch a flight that required us to wake up at 4am the next morning. What topped it all off for us was the amount they wanted to charge us to get a taxi to the airport. Basically they give you two options. Use the hotel's shuttle service for an obscene amount of $1000THB or get a taxi off the street. So we sided to get a taxi off the street. The hotel staff then proceeded to tell us that the cabs outside charge $500THB. The cab itself said it was metered so we said we wanted a metered cab. What I think was going on, was that the hotel staff made money off telling the cab drivers we wanted a flat rate. We went into the cab and told him to turn the meter on and he said he wouldn't because the hotel staff told him we agreed to pay $500THB. This was outrageous and we told him to turn the meter on or we would get out. We had used cabs before and from that location we knew it would cost us $300THB with the highway tolls included. So beware of flat rates! Tell the taxi driver to turn the meter on. They will always turn them on if you're persistent enough.
So go to another hotel where the staff doesn’t try to rip you off. The Holiday Inn Silom was great... try there! And stay close to the skytrain, that’s the best way to travel through the city.
Management Response from MNABKK
My sincere apologies to 'artsygirl83' for the poor experiences she had with trying to use her credit card and problems arranging a taxi to the airport.

We have had a few problems with our staff wrongly charging debit cards assuming they were credit cards and this probably led to the confusion with our new staff who asked for payment in cash.

In response to the rates charged for a taxi to the airport,we charge B.900 plus service charge through the hotel Limousine Counter and there are taxi drivers parked outside the property who charge a flat rate of B.500 while a taxi using the meter will cost approximately B.300.
I am certain our staff are not in collusion with the taxis parked outside the hotel as we have internal procedures monitored by our Security Guards who will report and suspicious activity involving staff.
Nonetheless I will brief our staff to inform Guests of the possible variations in the rates and ask the guards to be more vigilant.

I appreciate the feedback from 'artsygirl83' .

Top Local Tips for Bangkok

skip the tuk tuks Tuk Tuks are purely for the tourists, they are expensive, smelly and no faster than taxis. If you are getting around BKK as a group, take a taxi (on the meter) every time for more space, comfort and air con. If you are getting around on your own and you have the courage, take a motorcycle taxi. You get around 4 or 5 times faster than any other form of transport although you take your life in your hand every time!

Skytrain and Taxis Use the skytrain. The best way to get around Bangkok. It costs $10-40THB depending how far you go on it. The river taxi is another neat way to travel, if you want to see wat pho, wat arun, or the grand palace. The prices are comparable to the skytrain. Tourists can get a day pass for $100THB, but I'd say pass on that one. You probably won't use the taxi's enough to make it a deal. The location we used to get on it was at one of the skytrain stops, so it's really easy to find. BEWARE of taxi's and flat rates. Make sure they put the meter on. If you don't know already, there are highway tolls that you'll have to pay if you're getting picked up at the airport. It's $25-65THB depending how far you have to go. Also, the airport will charge you a $50THB fee for using the taxi's there. I don't think there is a way around that. One thing I picked up was to get the address of where I was going translated into Thai for the taxi drivers. FYI, lots of hotels are called Grand something

BTS system in bangkok if anyone would like to go to the emeral Bhudda, catch the BTS right to the end of Tark-sin station, the pay 18baht for the boat, english speaking conductor is in service. it is the quickiest way to get around bangkok.

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Other names for Grand President Hotel

  • grand president hotel bangkok
  • bangkok grand president hotel
  • Address: 11 14, 16 Sukhumvit Soi 11 - Bangkok - 10110 - Thailand
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