Historical Traveller Reviews of Grand Hyatt Taipei Hotel
A real 5 Star hotel. This is a top quality hotel with an abundance of professionally attentive staff who display great customer service. The rooms are clean, spacious and with quality layout. The hotel has all of the usual facilities of pool, restaurants and don't miss the night club.
A refuge for business travellers and a hotel that conveys luxury, ambience and a warm spirit.
I visit the Taipei every 5 months and this is hotel is consistently exceptionally good.
Located next to the World's tallest building and within 5 minutes walk of large shopping Departments and the Sun Yat Memorial Park, where the changing of the Gurad is worth seeing. Close to the Tunghwa night market.
Bus service runs to/from the airport and is so easy to use.Great idea that Taxis use a separate hotel entrance.
Small point, but the beds have recently been changed and are rather hard, but you can ask for a soft mattress.
This is not a cheap hotel, but the cost is well worth paying. If you are a tourist wanting a cheap hotel with minimal ambience, then try elsewhere.
Not the normal Grand Hyatt standard and not impressed at all
I stayed here two nights with my husband for a short weekend break.
The hotel was far away from metro and major tourist attractions. It was only close to the taipei 101.
The room was very dated. The bathroom was also very dated. Didn't like it at all.
The lobby was huge but not impressive.
Service was just ok as the staff was not keen to help and without simile.
Will stay elsewhere if visit Taipei again.
Nice hotel, but haunted
We planned to stay here for 5 nights, but left after 3. Turns out this hotel is known to be haunted by all the local Taipei residents. It's built on a former wartime execution ground and cemetary. I was skeptical, not being the type to believe in this stuff, but now I'm convinced and have moved to a different hotel. My wife also experienced strange happenings in the room. When I checked out in a rush, the staff seemed to have a knowing look on their faces and said "no problem" despite it being 4 hours after checkout time. The Grand Hyatt Taipei is a fine hotel without a doubt, but if you're sensitive to the paranormal you may want to stay elsewhere.
Not very impressive
I don't rate this hotel at all. When I got in the room, it looks a bit old and manky. The wall was dark green with not enough lighting. The bathroom was very standard (you should check out Shangri La!). All sockets were put in one corner so my ironing board, phone charge, lapstop charger had to go in one place.. they should spread it out like in Shangri La. The pillow stank of stale sweat. Even tho the pillow got changed, the bed was uncomfortable. The whole 3 night stay was not enjoying. As for the layout... the luggage goes to front door - but you need to walk to the otherside to get a taxi? I was gobsmacked when they couldn't get the taxi to go to front door
Great for business travellers
The Grand Hyatt chain in Asia is usually a great bet for a place to stay as they tend to have great locations, large impressive looking properties with a “wow factor” reception area and good sized rooms that are well equipped for the business traveler especially. The Grand Hyatt Taipei is further proof of this.
It is brilliantly located right next to the impressive Taipei 101 building and mall. Taipei 101 currently being the tallest building in the world. The hotel looks like a Grand Hyatt and I guess they must have a kind of “master plan” design that gets tweaked for each new location. When you walk into the reception area it looks stunning, all marble and open space as it stretches up to the 5th floor. The reception is friendly and efficient. When you check in they try and sell you an upgrade to the 22nd and above floors which are the “executive floors” that give you free internet access, use of the lounge with free breakfast and evening food and drinks. It can be worth it if you are likely to use all 3 of these.
One tip either way is to ask for a high floor and ask for a view over the front of the hotel as some of the rooms on the lower floor have views of a wall. The view across the front of the hotel means you have a great view across to the hills and the magnificent Taipei 101 building which looks even better at night.
The rooms and bathrooms are a good size, and the bed is very comfortable (with great pillows!). One thing I like a lot is the air conditioning is so quiet you almost have to double check to make sure it is on as you hear nothing. This for me is a big plus as you will need it.
The safe is huge and you can easily pop laptops and the like in easily and the desk is a good size and there is lots of storage space both in the cupboards and on shelves that the TV stands on. They really have got a great offer for the business traveler.
The shopping is brilliant as you have all the top end shops in Taipei 101, with some good restaurants as well as other department stores like “New York New York”. It is also in very easy walking distance of the Sun Yat Memorial Hall and the Tunghwa Night Market. It takes about an hour to get to the hotel in good traffic from the international airport.
You can see a video of the room I stayed in (2237) by clicking on this link:
Agreed with others, however its not easy to get to from the subway, a pretty long walk to the nearest subway station.
Pricey, But Nice
Nice, hotel in a good location (next to Taipei 101 - the tallest building in the world). The hotel was so close and our room had a view of Tpe 101, but we had to get so close to the window and look all the way up to even see it! The room is clean, but small. We have stayed at much better places on this trip (Kuala Lumpur and Kota Kinabalu, Malaysia), but have not paid as much as we did here! Next time, I'll probably look at someplace else, with this hotel as a safe alternative.
A better home away from home
This hotel was spectacular! I was told it was the third or fourth nicest in Taipei, which is hard for me to imagine. The staff are the friendliest and most helpful I have ever seen. No worries about only speaking English here. All of the staff are fluent in English, Chinese, and I don't know what other languages. The rooms were spacious, comfortable, quiet, clean. It made for a great retreat after a day of touring the city in the heat of summer. The pool looked nice (but I didn't go in). The fitness center was impressive for a hotel. The hotel restaurants had excellent food (albeit pricier than if you were to dine outside the hotel). The breakfast buffet at Cafe (priced at 715 NT, around $22 USD) had an excellent selection of fresh fruit, pastries, waffles, pancakes, fresh squeezed juices, and a variety of other western and chinese offerings. The buffet dinner at Cafe (I paid around $45 USD) was also very good, but leaned more to the Chinese style of cooking. Although I had a wonderful salad, desert, and other western foods. The hotel staff was overly helpful when giving out maps, recommending restaurants, etc... Taxis are very cheap and the MRT (subway system) is within walking distance of the hotel and very tourist friendly. You can buy a 1 day pass for 200 NT (and get a 50 NT refund if you return your pass at the end of the day).
Best pool ever.
We selected this hotel based on reviews and location to the Taipei 101 building and had the hotel arrange an airport pickup for us. When we moved our flight up a couple of hours, our hosts called the hotel to make the change and also insisted they meet us as we came out of customs instead of us calling the hotel from the airport to say we had landed. When we walked out of customs there was a sign with our name and a hotel representative who helped us with our luggage. He called the car down and we were off within five minutes. Upon arrival at the hotel, we were greeted by name by a hotel representative who said she would take us to our room and check us in there. No waiting in line at the front desk. She gave the bellman our room number and he disappeared with our luggage only to arrive in the room moments after we did. She asked us which newspaper we would like delivered each morning, went over the room charges, and showed us the views from our rooms. We called the Hyatt main reservation number when making the initial reservation to explain we were traveling with an adult child and were inquiring if they had any suites instead of two separate rooms. The reservation agent told us which rooms would accomodate a roll away bed. This was the smartest thing we did. The suite not only had the roll away already set up, it was a very comfortable bed and not a child's cot. The living room area had plenty of space to accommodate this, but also because of the room's location had windows on three sides of the suite. We had a great view of 101, the park across the street and the whole downtown. Fabulous views everywhere. The first morning we walked to the Dr. Sun Yet-sen Memorial Hall and watched Tai Che. Later went back to see the changing of the guard. It's only a block away. While the June weather was hot and humid, the pool temperature was perfect. This is the only pool we've ever been in with the right temperature. The chaises had four inch thick padding covered with a very thick towel. Each chair had a another thick and absorbent towel to dry off with. We we're enjoying it so much we ordered dinner, American style, to eat under the pergola there. We had breakfast both mornings at the hotel that was fabulous. Best breakfast in a hotel, ever. The price is high, though, so bring your appettite. They have numerous stations for every traveler from around the globe. You can try any dish you'd like, or stick with your own comfort food. Our bed was comfortable, enough drawer space, bath had tub and shower with good water temperature and pressure. We had an evening flight out and upon check in, the hotel representative said we could keep the room until 4 pm and they would hold our luggage until the limo took us back to the airport at 6. However, since there wasn't any seating available in the lobby and we chose not to wait it out at the pool, we asked if a limo would be available to take us immediately. They were happy to help out. English was never a problem. We asked where we could find an unusual camera battery and they located a shop for that. Gave us a card to give to the taxi driver with that address and the hotel's for return trip. While we did have to open doors and push elevator buttons ourselves, unlike some other reviewers had mentioned, the big picture is we now have a newer standard for our hotel visits. When we would get off the elevators, if you didn't head directly to your destination, a representative was always waiting asking if they could help with anything. We would highly recommend this hotel. And finally, our daughter turned 25 during our stay and the hotel sent up an entire cake, gratis. We felt they really cared about us enjoying our visit. And we did, mostly because of this hotel.
A mixed experience
The service on the club level floor is very good, and the rooms are nice, well equipped and renovated; we highly recommend checking in directly on the club level floor. On a non-club level floor, the service is very poor and aggravating. At check in, the receptionists' priority is to get you to upgrade your room for a large fee. Language barrier is also a significant problem which is quite surprising for this type of a hotel. The staff at large has little concept of customer service. We will definitely not stay at this hotel again.
Top Local Tips for Taipei
Bring an Umbrella
Always bring an umbrella when visiting during winter... its raining 95% of the time. I do not exaggerate!Weather is cool and plesant averaging 16- 18 degrees on the average.
National Palace Museum
While the National Palace Museum contains some outstanding exhibits, clearly the rest of Taiwan thinks so too as the museum was almost unbearably crowded on a Saturday afternoon. Try and go during the week to appreciate the collection.
Many people do not speak English, carry a card from the hotel and ask them to write your destination so you can show it to a cab driver.