York Hotel

, Singapore, Singapore
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York Hotel

, Singapore
21 Mount Elizabeth - Singapore - 228516 - Singapore Hotel Website | 6737-0511
394 Traveller

Reviews - York Hotel

4/10
Poor service
Submitted by: Burhanudin in 16/01/07
  • Age Group: 41 - 50
  • From: Malaysia
  • Traveller type: Business Traveller
Never did stay here. Had a seminar at this hotel once. The staff doesn't seem to be helpful. Location of the hotel is out of the way unless you are wandering around near the Elizabeth Hospital. And the lifts are quite small. I wonder if this is a budget hotel. Never checked the rates anyhow.

Historical Traveller Reviews of York Hotel

We were pleased

from ASIATRAVLER
My wife and I stayed at the York for 5 nights ( 24 April-19 April 06 ). We were more than pleased with the hotel. Our travel agent in Bangkok had tried to book us into a hotel next door but after looking up the Hotel and reading the reviews we choose the York. Our room was nice and clean and the bathroom spotless. They had in-room coffee which was a big plus. The breakfast buffet was very good with a lot of different items to choose from. There was an older Chinese Bellman who was always very polite to us and gave proper directions to places we wanted to go for dinner. The maids were very fast at making up our rooms. If I could find anything to complain about it would be that the bed was old and needed to be changed for a new one. We would recomend the York without question.

Disappointing - needs udating

from HarryHarris-Johnson
The only postive about this hotel was its location to Orchard Rd - it is very close.
We upgraded to a suite, which should have been good. These rooms are out the back by the pool and at night was pretty dark. The room itself was over 2 floors so you have a kitchen and sitting area downstairs and a bedroom and bathroom upstairs. The whole room needed a lick of paint and a good airing as it smelt musky. Also the air conditioning was not working very well so there was no getting away from the heat.
We also had to queue for breakfast for 30 minutes - although it wasn't too bad.
I would stay not at this hotel again as there seemed to be much better in Singapore according to other vistors we met at the same price.

Not bad, we thought it was good..

from glenvikki
Nothing great but we were happy with our stay at this hotel and location to Orchard Rd was great. This hotel is worthy enough for your stop-over travels..

Pleasantly surprised

from A TripAdvisor Member
After having read most of the reviews on your site about this hotel I was disappointed about having to stay at the York but due to the limited time in which we had to arrange our trip we were not in a position to be 'choosey'. However I was pleasantly surprised. The York is not 5 start luxury and nor is it new but it was well appointed, clean and comfortable. It has a large foyer, dining areas, conference rooms and swimming pool. Our bathroom appeared to have been recently renovated. It afforded thick, large, white bath towels along with toilettries and a lot of hot water. The room was quiet even though we were close to a lift. The buffet breakfast catered for people from all over the world. There was a great assortment of dishes and breakfast seemed to be served for most of the morning. As reported by your other reviewers, the York is located close to the shopping centre in Orchard Road. It is also close to the MRT and food halls which are located in the shopping blocks. The taxis are very cheap in Singapore so don't be afraid to use them. The hotel, as reported by one reviewer, is located on a slight hill but don't be put off by this. The staff were friendly and we did not have one complaint about the hotel. All the other people we spoke to who were staying at the York commented on how satisfied they were with their rooms. This is a hotel for your average tourist who is paying their own way and who wants value for money without accepting a standard lower than what they already have in their own home.

Only good for short stay

from jbman
Choose this place since we wanted to be close to Orchard road for shopping on the last part of our trip. Stayed their 4 nights and were not happy at all. First they said they could not help us with a non-smoking room, but once I stated about my astma and that I could not stay in a smoking room they finally found a room.Room bathroom did not drain properly and flooded the floor when shower door was opened.Service was average, the morning breakfast was very standard,with a small selection of fruit,pre-cooked eggs,bread for toast and cereal.Every morning once we left for the day,we were hastled by taxi touts out the front of the hotel.Most of the visitors here were tourists who were just stopping off in singapore for a night or two,so it seemed the service from the hotel was geared to get you in and out as quickly as possible.Pool was nice, but a lot of strange european people just sitting on chairs around the pool watching people swim.Location is great, but would not stay here again due to bad service and poor staff attitude.

Worst Hotel Experience

from A TripAdvisor Member
The service I received at the York was the worst I have ever encountered. Front desk were very unhelpful and ill informed. They seemed agitated at my simple requests such as buying a stamp or using their foreign exchange service. The shower we had in our room only had scorching hot water or freezing cold water and when I approached front desk about it they ignored my complaint. I promptly checked out and will never return. If you would like to unwind and relax, the York is not the place to go.

We like it......

from thedairy
Our last stay at the York was February 2006, this being our 4th stay there in 2 years. Our very 1st stay was great with no problems. In June/July 2005 we returned for a 2 week stay and we did encounter a few problems but approached the management to discuss these as we were there for 14 nights. It took some thrasing but eventually the problems were acknowledged. On our return visit in November 2005 we were upgraded to a suite and had a great stay the same in February 2006.
We have always been treated with the greatest of respect but then that is how we treat them too.

Some parts of the hotel have been partly refurbished and the rest needs doing. The rooms are very comfortable and mostly well appointed. There are no ironing facilities in the room but following an easy call to house keeping one will be delivered to your room within a few minutes. The same for any extra toiletries etc.,

The pool is small but adequate, it doesnt appear to be used a great deal.

The resatuarant has a good buffet breakfast menu and the service is good during the day, however, the evening alacarte menu could do with some revising and the restaurant could do with a facelift to make it cosier for an evening meal. BUT the standard of most meals is good.

It is very close to all amenities and there is an abundance of eateries around the city.

Majority of the staff try very hard to please and are most helpful and are certainly very polite.

Considering the prices charged, overall good stay. Compare it to some british hotels!!

Nice but not perfect

from JetsettingOzpatriot
My wife and I stayed at the York for 8 days in April and paid for an upgrade to a Junior Suite.

Unfortunately it was not what one would expect from Singapore as the room was somewhat tardy and in need of refurbishment.

On booking through the Internet we were promised a fruit platter on arrival and three items per day laundry/dry cleaning. Our fruit platter consisted of 2 bananas and 2 apples and was delivered on the third day of our stay and only after I complained about not receiving it. Am still waiting for a response from the hotel regarding the laundry/dry cleaning as they completely ignored my complaint.

I would not stay at the York again.

Good hotel with good location

from biscotti
Good hotel with good location and the rates is not too pricy compares with other hotel in the area. Very close to Orchard Rd and major shopping malls. Abundant selection of fine food restaurants and fast-food outlets are nearby the hotel. Hotel rooms were clean and well-maintained. However, we noted that the hotel is not wheel-chair accessible. No ramp, so it's quite difficult if you have a wheel-chair, carry heavy luggagges or baby stroller. Breakfast meals were fine and acceptable.

Good location

from A TripAdvisor Member
Although a good location in relation to shopping etc this hotel is in need of refurbishment and is very 'tired' looking. The room was not what we expected and you could hear the noise from the adjoining room constantly. The breakfasts each morning were average. We did enjoy our stay however as it was so close to all facilities.

Top Local Tips for Singapore

Underground Metro Don't be shy about using it. It's clean... It's efficient and not crowded. It was easy to navigate And remember, most everything is in English and computerized. Don't chew gum... your fined... don't trash... your fined

cheap if a groupf of four or more get taxis

High Tea at the Raffles Definitely go!!!!!!!! It was well worth it. We skipped lunch so by the time we got there at 3:30pm we were ready to eat! You should book the Tiffin Room - this is the best one.

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Other names for York Hotel

  • york hotel singapore
  • Address: 21 Mount Elizabeth - Singapore - 228516 - Singapore
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"Poor service" - Burhanudin

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