Swissotel the Stamford Hotel

, Singapore, Singapore
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Swissotel the Stamford Hotel

, Singapore
4 star

Rooms: 1261

2 Stamford Road - Singapore - 178882 - Singapore | 6338 8585
1302 Traveller

Reviews - Swissotel the Stamford Hotel

10/10
Luxury at affordable prices
Submitted by: William Rookes in 12/05/05
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Business Traveller
I travel a considerable amount to many countries and this hotel without doubt is one, if not,the best. Nothing is too much trouble for the staff who are all friendly and couteous. They all go the extra mile to make your stay memorable and highly enjoyable. Well done.

Historical Traveller Reviews of Swissotel the Stamford Hotel

Excellent value for your money

from kentan8
I have to disagree with many reviewers here about the Swissotel. Initially, I was put into this hotel with no choice since all other hotels were fully booked for the end of June. I was concerned due to many negative reviews from this site. To be honest, my 5-night stay at the Swisshotel turned out to be much better than expected. The room was very spacious and clean, staff was efficient and courteous, location excellent (can't ask for better), and the view was magnificent.

As a matter of fact, I stayed at the Sheraton Towers after but still find the Swissotel to be better with bigger rooms, better staff and much better location. The only complain I have for the Swissotel is their charge for the use of workout facilities. Overall, I find the hotel well-run, clean and efficient, and will definitely be my choice of hotel when I visit Singapore again.

Hope it gets better!

from vine
I just asked for a quote for two rooms all inclusive and was given SGD270/room per night. SO I confirmed and gave my credit card and confirmation including taxes & service. However receiving notice back it was actaully $314/room/night that was charged as they applied tax over and above even though there quote was supposed to include it - hope it gets better once we are there!!!!

t fault this hotel

from A TripAdvisor Member
I arrived at the hotel early evening with my 13 year old daughter as a break from a long trip from the UK to Australia. Checking in was a breeze with helpful staff and porterage.

We arrived in our room and thought it to be quite luxurious and we were on a lower floor in a standard room, but i could not fault the room in any way, 2 queen size beds, lots of space, a clean and tidy bathroom and more than adequate for our needs.

The beauty of this hotel is the MRT system is adjacent to the hotel and can be accessed without having to go outside, if it is hot or raining. Also the shopping and food courts below the hotel are fantastic and made things so much easier when travelling with a child.

Breakfast was wonderful, the staff very courteous and polite and the selection to me was quite sufficient for our needs.

I found that airline staff stayed in this hotel which to me gives the feeling that if airline crew prefer this hotel it must be a good one.

The view from our room was not what i would call brilliant but who stays in a motel for the view, i stayed here for the convenience of the location.

I am heading back in June 2006 with friends and have already advised them that this is where we are staying. Great service .

Good location, but a bit disappointing

from unclejames
A good location - just next to City Hall MRT station, and two minutes from Raffles and the Long Bar.

Service was okay, though the concierge was quite surly. The room was okay, and nice to have a balcony, though the internet connection didn't work the first night, and needed replugging the second night (in a different room - I went somewhere else for a few days). Tip: take your laptop out onto the balcony, and you might find a free wireless access point - I did.

The Asia Bar next door (part of the hotel) is fiendishly expensive - though Raffles is more expensive still.

Not a bad location - but not great either.

ok good location but

from A TripAdvisor Member
Well I stayed here with my family in Apirl of this year took ages trawling the web to find a good hotel thought that I had BUT on checking in after a long flight from England had to queue for what seemed like hours only to be given a very mediocre room in a dingy part of the hotel looking out at a brick wall. I complained bitterly and explained that this just wouldn;t do. THe girl that originally gave us the room was very surly indeed and I think we probably got off on the wrong foot hence the poor rooms. However after complaining we were give 2 adjoining rooms on the 57th floor which had fantastic views huge room and more than adequate for our needs. The breadfast was very boring and not what you would expect for a 5 star hotel or thats what it likes to think it is. If you don;t mind sharing your holiday with Jet lagged Airline crew then this is the place for you. THe only positive thing I could say is the location is fabulous right on top of a fantastic shopping mall and direct access to the MRT this is wonderful. I probably would stay here again if only for location not for anything else. I would also insist on a room above the 57th floor as anything less is very poor and in need of refurbishment. Hope its useful.

Going downhill

from mad4travel
I stayed here in Jan 2002 and again in Oct 2004. I would consider the hotel to have gone downhill in that time.
In October we checked in around 9pm, check in took ages, it did not appear that they had our booking for 2 rooms so were searching around for the second room. The staff were not very friendly. I went to my room and found it had not been cleaned so had to sit there for another half an hour while they found me another.

The fixtures and fittings are now looking dated.

The restaurants for breakfast were horribly busy and we had to wait 20 mins to be seated for a distinctly average breakfast.

For a 4/5 star hotel it could do much better

Average

from JessicaBN
I have stayed in this hotel twice now, it is OK, the spa and gym are very good if you like that sort of thing. It is just a big busy business hotel, if you are looking for something intimate forget this hotel.

There are some rooms with a very nice view of the Theatre and harbour, but the rooms on the other side are very disappointing. The rooms are quite comfortable but need re-vamping desperately, they were desinged by some one who is an 80's throwback. On both occaisions the tap in the bathroom has been dripping, which was rather irritating.

Room Service is OK quality, nothing special.

It has a very nice bar at the top of the building with great views of Singapore, where it seems most of the flight crew in Singapore drink.

I will be staying there again, as it is used by my company but not by choice. It is a reasonable price for OK quality.

Great location, nice room in a BIG hotel!

from Nonprofit_traveller
This is a big and busy hotel, so if you are looking for warm and personal service it's not for you. However, the rooms are very spacious and in good order, and the view of Singapore was terrific. I could see Raffles and the Singapore Cricket Club from my room. I stayed on the executive level - 58th floor, and had access to their lounge -- free breakfast and evening drinks and snacks. If you can get a good rate, this service is definitely worth it. Breakfast was quite good, staff pleasant, though busy.

The bathrooms might be less than adequate for two people (only one sink), but they are very clean and nicely done and the shower was good. The only real criticism I have is that the bed was a little too hard for my taste. If you like plush pillow-top mattresses, look elsewhere.

I found the desk staff very pleasant, but there are often long lines at reception and crowds at the concierge desk. Many airline personnel stay here, but they have their own check-in desk. I ate in their top floor restaurant one night -- very good meal, super service, fabulous view. The presence of the shopping mall next door was quite handy -- the crepe cafe in the food court is especially good. I recommend the grocery store on the lower level for good prices on Singapore gifts to take home.

Thoroughly enjoyed it

from daisycutter
We stayed 3 nights in early March 2005. Our room on the 57th floor was extremely comfortable with great views over Singapore Harbour and Boat Quay area. We found all staff from reception, room cleaning, breakfast and the Kopi Tiam restaurant to be warm, friendly and very helpful. Our only complaint would be that staff in the New Asia bar were quite cold and impersonal.

The hotel is excellently located with the City Hall MRT station being directly below and we used this great system to get around Singapore. Would have no hesitation based on our experience to stay here again.

AVERAGE - WHEN IT SHOULD HAVE BEEN GOOD

from sean088
An average end to a fantastic trip. My wife and I decided to have a pleasant splurge after a very busy 2004.

So we stayed for a couple of nights in the Shangrila and Four Seasons in Bangkok and a few of nights at the Sofitel in Hua Hin and then at the Anantara at Hua Hin. Accomodation was full hence the moves. On the way back to Oz we decided to have a couple of nights and stay at the Swissotel, of which we had read good things.

The closest thing I could describe the experience to is what is called a "no service" hotel in Japan. The difference is that the service is friendly in Japan.

We had:
* surly check-in, where the room that had been confirmed was not available, ie we had booked and had confirmation of a double room. We were "upgraded" to a twin. The check-in person stated that it was on the executive club level. But we could not use the executive club. That is, not an upgrade at all, just the wrong room. She also said that the room had two queen sized beds. We thought this would be OK; except the rooms had two single&1/2 size beds. The check-in person then quoted us the wrong rates, twice - we ended up fishing the booking confirmation out of our luggage in the end. The person next to us checking in was having a heated arguement about his booking. Instead of taking the person to the side or to an office the check-in people continued to argue with that person. In the end we decided to keep the room; we were tired and hungry and wanted to get dinner so that we could go to bed.
* the lobby looked like a rugby tour had hit, there were bags and people and stuff all over the place, no sense of calm or order or control. As you proceeded to the check-in the were ropes as if you were queuing to get an airline ticket. Surely some more staff would be the answer to this problem not a queuing system.
* once we got our key no one directed us to where the rooms were, and we asked another member of staff that person did not know as they only worked at the lobby area.
* our room was average - true - a great view., but that is about it. One of the 1&1/2 beds had been turned down and the pillows positioned in the middle. We actually first thought that someone must have been using the room. But then realised that someone probably had moved and that the hotel had not returned the room to its normal state.
* the next night someone came in to turn the room down; they had screwed up the bed covers and stuffed them between the bed and the walls. I have pictures of this.
* there were tiles missing in thebathroom between the light bulkhead and the tiled walls. I have pictures of this too.
* the cistern of the toilet leaked when the toilet was flushed
* the airconditioning went off during the night; my wife and I both woke up in a pool of sweat.
* the room was at 57 floors high. Quiet you would think. No! This is at exactly the same level as the AC unit for the other part of the Raffles city plaza. This is my guess why there was probably a migration to another room by the previous occupant before we had been "upgraded". My further guess is that this is kept for other "upgrades"
* there was a connecting door to the next room, for families and the like. At 1.00pm for some reason somebody tried to open the door not once but a number of times. One cannot blame the hotel for this one but it contributed to our sense of unease.
* the breakfast was average. On the second morning we did not even bother but decided to buy it the airport.
* the only smile or the like that we got over the whole of our stay was at the end from the doorman as he wished us farewell. Sums up the stay I suppose.

Top Local Tips for Singapore

Singapore sling in raffles hotel Try one of the famous cocktails and sample some monkey nuts then throw the shells on the floor (wierd but true). Rather expensive but nice for a treat..

Changi Airport The best in the world, relaxing, efficient and friendly, no hassles

Best food at best prices If you would like to eat the best food singapore has to offer at the most affordable prices, i would highly recommend Maggies on Beach road down the road from Raffles hotel.

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Other names for Swissotel the Stamford Hotel

  • swissotel the stamford singapore
  • swissotel the stamford hotel singapore
  • swissotel stamford singapore
  • swissotel stamford
  • swissotel singapore
  • Address: 2 Stamford Road - Singapore - 178882 - Singapore
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