Shangri la Singapore Hotel

, Singapore, Singapore
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Shangri la Singapore Hotel

5 star

Rooms: 750

22 Orange Grove Road - Singapore - 258350 - Singapore | 6737 3644
1039 Traveller

Reviews - Shangri la Singapore Hotel

Historical Traveller Reviews of Shangri la Singapore Hotel

Valley Wing a must

from Guruswife
We stayed 2 nights in a Valley Wing room as a stopover on the way home from Europe. The room (including the TV in the bathroom) was perfect. We arrived at 8.30am and taken by limo to the lobby, check in was in our room and we were welcomed with Orchids, and hot tea.

As the Wing has free flow champagne and canapes from 11am this certainly made it even more worthwhile. We went for high tea with frinds who live in Sing and all 7 of us went back to the Lobby. Champagne flowed into all glasses no questions asked.

We ate our eveing meal in the new buffet style Line restaurant and other than some obnoxious children playing in the chocolat efountain the meal was excellent value for money.

Day 2 breakfast was excellent..we spent shopping but returned for complimentary sandwiches and snacks in the lobby (and of course a champagne!)

We ate in Blu for our evening meal and it was excellent but the food that was supposed to be hot could have been a little warmer.

My only disappointment was leaving! I'm sure we drank our room rate in Moet and loook forward to staying again ASAP

Simply Luxurious

from skyrider007
I've decided to stay at the Shangri-la Singapore due to all the good ratings on this website. And I'm glad I made the right choice! Shangri-la Singapore is an old hotel with charms. I booked for their standard room, Deluxe Tower Wing. Check-in process was professional and efficient. The room is quite adequate in terms of decoration and amenities. It's got ALL that you need but the design lacks cosiness and warmth (that's what I felt). The bahtroom is huge, it has separate shower which is really good. The reason I rated this hotel a four star is becuase the time it takes for Room Service to deliver a bucket of ice cubes is over 20 minutes! And it didn't happen only once, I ordered twice and both took over 20 minutes to deliver! The location is not actually a walking-distance to Orchard Road but the hotel provides free shuttle bus to malls on Orchard Road every hour. Too bad the service runs only till 8pm. In conclusion, I love this hotel. Even though there are newer and more modern hotels like The Fullerton and Ritz Carlton or Conrad, the Shangri-la Singapore lives up to my expectations. I will surely return to the Shangri-la again on my next trip to Singapore.

Fabulous hotel

from gillp299
The Shangri-La is a fabulous hotel. We stayed for 3 nights over Easter as a stop over on the way to Bali.

Upon arrival, we were offered an upgrade (from a standard tower wing room) to the garden wing for £60 (approx) which included breakfast and late check out. Considering breakfast actually cost £16 per person, I saved money.

The garden wing is beautiful, complete with waterfalls, ponds and exotic plants. The room was very spacious, even with an extra bed for a child. Some rooms look out onto the pool/garden area and others onto the main road/hotel entrance, although they are the same price. The bathroom was lovely, with seperate walk-in shower.

There is a choice of restaurants, we tried the Cheng Palace, which was nice, it cost around £65 for two for a set meal. Lots of other guests recommended The Line for dinner, which is a new pool side restaurant.

The bar on the 24th floor offers great views of the city with floor to ceiling windows- a Singapore Sling cost around £7.50 and a glass of bear- 1/2 pint £5.50 (same as other bars throughout the hotel).

The pool area is beautiful, complete with children's section and a hot tub. The drinks service is very good, with free iced water provided, along with cold cloths and fresh fruit. Reflexology is also available beside the pool.

The location of the hotel is just off Orchard Road, it is too far too walk, but taxis' are available and there is a free shuttle bus. There is also a free shuttle bus to the Shangri-La property on Sentosa Island (I have posted a review of this hotel).

Breakfast: Garden wing guests dine at The Line, it is the best breakfast we have ever had at a hotel. It includes everything from steak, chops and kebabs to made to order ommelettes and pancakes. The surroundings are fantastic, very modern, with the kitchens behind a glass wall.

Smokers: Smoking is allowed in part of the lobby area and the bar on the 24th floor.

They really do change the carpet every day in the lifts- different days of the week!

Overall, this is a fantastic place to stay, the garden wing is highly recommended. We will definately return.

The High life

from viking
The Shangri-la in Singapore, is possible one of the top hotels in South Asia we were told. We thought it must be as what a dream in comparason to some hotel in Europe, particularly London. The service is increadable, polite but unobtrusive and very helpful. Rooms were first class with all facilities including tea making, fridge etc. We chose one towards the top of the block with great views. Ambience and facilities excllent with a pool second to none. Breakfast by the pool, there are buffets and there are buffets, but this one ranged from tradional European / American then Chines, Malayan, French rolls and cheeses. How would you like your eggs sir, fried, scambled and with what filling, or poached, boiled etc. etc. A terrific hotel where the lift carpets are changed every day with name of the day embroidered, ie; Monday, Tuesday etc.

Well located for shopping in Orchard Road where there are shops galore, stores with food halls that charge £2 for a freshly cooked lunch.

Genarally a fabulous hotel in a great city. Always take a taxi as they are very cheap and because of the strict laws, very safe. Lots to do. Would we go back? in a flash yes. but for longer than the three days on our way home from Oz. Not the cheapest hotel in the world but not expensive if you barter them down by joining the Shangri-la club and tell them that you are on corporte business. Worth every $

felt at home

from koala
We have stayed here in February for 2 nights, Valley Wing Suite. We made our reservations on the shangri-la website and it was confirmed, we had a bookingsnumber, but at arrival at the airport there was not the limousine tranfer as agreed. A man who was waiting for an other guest to arrive called the hotel and asked them what was wrong with our reservation. It never came trough to the hotel. Why not ? I don't know. but lucky for us they still had availability. limotransfer was arranged in a few minutes by very helpful staff at the airport. At arrival at the hotel a very warm welcome by the receptionstaff. Got a nice orchid-flower and at arrival in our suite there was hot tea. there was butler-service to help you unpack your luggage. After a few minutes in our suite a butler showed up with a very nice bottle of red wine.
Suite was a one bedroomsuite, one living room and a very nice bathroom. Even in the bathroom there was a television! Also a large plasma tv in the living room as well as a nice tv in the bedroom. Very clean rooms.
In the champagneba complimentary drinks, coffee, tea, champagne and cocktails from 11am to 11 pm. Very good hot canapé's from 5-7 pm and high tea in the afternoon with the most delicious chocolates, scones, sandwiches etc.
We had planned a diner at the Blu-restaurant but unfortunately the restaurant was closed on sunday's.
Some renovations were going on but never disturbing.
They built a new restaurant. From what we have seen from it it was very promissing.
Only little thing that was disturbing that you have to share the swimmingpool with guest from tower and gardenwing. In total over a 700 rooms so you can understand that it was always busy at the poolside area.
And we noticed that some guests their 'sunbeds' were reserved by poolstaff. I think they gave big tips. Some people's sunbeds were occupied for hours and the guests only showed up for half an hour. And we found that for the privacy of the Valley Wing guests there should be a private pool. Especcialy because there are some celebrities, royals etc at this wing.
Very nice spa-treatment, although not cheap. had an scrub, massage, bath, facial, pedicure for around USD 290,00.
But the best massage ever by Michelle.
Breakfast a la carte and buffet complimentary. Very good. Very nice Eggs Benedict!
We will certainly recommend this hotel and will be back when we are in Singapore !

Nice, but not perfect

from PickyCat
I spent 3 nights here in early December 2004.
I stayed in a standard room in the tower wing. The room is a bit smaller, compared to the other 5-start hotels. The room itself is ok. The bathroom is a bit old, but still ok. My major problem was with the noise at night - there is a door connecting the adjacent room (terrible design), such that I could hear my neighbor talking or watching TV. The view from the room is great, overlooking the forest in front of the hotel. I had no problem using broad band connection in the room, as opposed to what was mentioned in the previous review. The nice full-breakfast was included in my corporate-price room charge. I have to say the corporate price is very cheap, with the breakfast included. I had breakfast in the Shang Palace and Rose Veranda. I would recommend the latter, as it's much more charming. I had dinner buffet at basement of Garden wing, as it was recommended by a local, but I was disappointed. I expected
better and fresher seafood. The garden is pretty impressive, as mentioned by the previous reviews.
In spite of its proximity to Scott Road, it's still a little far away for walking (I never tried). Calling a taxi may be a better option, as it's pretty convenient to call a taxi here.
In conclusion, things are nice, but make sure that your room doesn't have a door leading to the adjacent room. If your room does, pray for that your neightbor follows your schedule.

quality service makes the difference

from A TripAdvisor Member
In January 2005, I had two short stays in this place that I would describe as "close to heaven on earth". Both stays were in the Tower wing on the club floors, giving you not only an excellent view (the view on the 24th breakfast floor is superb) but also spacious quality rooms and great support from the club floor team. The Shangri-La delivers great opprtunities for relaxation while located close to busy Orchard Road. Once you have staid here, you will -as a business traveller- not loose time anymore while planning your next visit to Singapore; you'll just book the Shangri-La again, and again and again. The only comment I would have -recognising that some might have a different opinion on this- is that the Club lounge is fully non-smoking; there is plenty of room to organise a corner for people who enjoy smoking. And for the late evening hours don't forget : go to the Blue bar again and again and again.

Service with a trademark Singaporean smile

from Yellabrick
Abslutely fantastic! We visited the hotel a couple of days pre Christmas 2004, and had a fantastic experience, we couldn't have asked for more. The service was exceptional - I felt like a princess from the moment the taxi pulled up at the doors. The staff really do give the most exceptional level of service, far beyond the call of duty, and you really get the feeling that they can't do enough to help you.

The hotel itself, although undergoing a small amount of renovation while we were visiting (which did not effect us in the slightest), was beautiful. The huge marble pillars set off the grand entrance lobby to a tee, the pool and tropical gardens provided more stunning sights.

The room, again, was lovely, stylish, tastefully decorated and maintained to a very high standard. Attention had truly been given to the very last detail, from the electric curtains that you could control from the comfort of your bed, to the mosaic tiled floor in the bathroom.
The only negative thing I can say about the whole experience is the glass brick wall which surrounds the bathroom. While there is no doubt that it gives the room a certain je ne sais quoi, if you rise with jet lag at 3am, and decide to take a bath, you'd better hope your partner is a heavy sleeper, or the light shining through the wall is likely to wake them.

The only meal we ate in the hotel was breakfast, but again, the quality of this was extremely high, with a wide selection available, that I'm confident would cater for the vast majority of nationalities. he bar on the top floor of the tower rooms is well worth a visit, if not for the cocktails on offer, then to take in the views, and marvel at the decor.

I'd hurt my back prior to starting our trip, and arrived in Singapore in a lot of pain. Needless to say, the massage solved the problem and cured me for the rest of my holiday. Admittedly, for the first day after having it I wondered if I had made a mistake, but just 24 hours (and a 7 hour flight) later, I felt so much better I wondered how I ever could have doubted it!

The Shangri-la Singapore is a hotel of exceptional quality, and if given the choice I would opt to stay there every time.

Really quite bad

from A TripAdvisor Member
My wife and I stayed at a suite in the Garden Wing from the 26th December to the 2nd of January. We paid an ungodly amount given the timing. I visit Singapore 6 to 8 times a year and have stayed at several other hotels here (primarily the Hyatt and the Ritz Carlton). This is the first time I stayed at this hotel; the primary reason is that we decided to come to Singapore at the last minute and wanted a suite, and the Hyatt and Ritz were full. But we were very much looking forward to it as one of our friends in Singapore recommended the hotel highly.

The summary is that the hotel is terrible. My wife and I will never stay at a Shangri-La again. A sampling of the issues:

The Room: The shower stall was musty and smelly. The wood on the various room doors was chipping; and the knobs appeared not to have been polished for at least a decade. Something as basic as morning newspaper delivery was omitted every morning until begged for.

The Spa: The spa has attendants who appear to be generally clueless as to what a “spa” ambience is like. On a related note: the spa doesn’t give bathrobes for guests to wear while they’re in the spa?!

The Ambience: It’s the week between Christmas and New Years. Peak season. Very few rooms to be found anywhere. For that *one* week, they couldn’t stop construction work? Ok, so perhaps they couldn’t. But perhaps the massive daily hammering of nails *right* outside the suites could be stopped?

The Technology: In most hotels in the world, broadband access is now simply a matter of plugging a wire in. Not in this hotel. *Every* day of our stay, we had the same issue. Every day, my wife or I called the front desk with the *same* issue; every day, the person didn't have a clue even though I presume hundreds of guests have the same problem; every day it took brain surgery to get connected.

This is just a sampling; the hotel in general is very run down. Now there is absolutely a price at which some of this becomes acceptable; I do not expect to be in the lap of luxury when I check into an airport hilton. But at this price, for this room, this was just appalling. Never again.

FYI, I complained while i was there, and pretty much nothing was done to respond in any useful fashion. i was offered a room in the other wing, but upon deciding to take it, it turned out it wasn't available. For the kind of blistering view i had, i would have assumed the general manager would have shown up; i guess this is beneath his attention. i think the management of this hotel and this company needs to get remedial customer service training.

A wonderful treat

from Doctor_X
Had a wonderful stay here in mid-January - we were only booked for 2 nights but I was tempted to change our flights and stay longer! Excellent service, lovely surroundings, and the cityscape view from the Horizon Club room was fantastic. We were upgraded to a premier room and it was enormous. Nice little touches - like the wicker basket containing hot jasmine tea awaiting us after checking in. The staff were extremely helpful; my partner suffered food poisoning almost immediately upon arrival, and was well taken care of by the in-house doctor and the desk staff who checked us in for our flights over the phone and ensured we were seated near a washroom on the plane.

Although busy, the pool is nice and big and there is a separate children's area which makes it easier for adults to swim without bumping into little ones. Breakfasts were good; the free canapes from 5-7 weren't anything to write home about, but it's just as well to save your appetite for all the wonderful food available in the city. This hotel is superbly located for shopping along Orchard Road. I would definitely stay here again and recommend it to others.

Top Local Tips for Singapore

Night Safari at the Zoo Well worth doing, never come across another zoo doing this before. Brilliant way to experience a zoo at night, as they targetted animals that are genuinely more active at night, including the bats!

Go any where you like.....Taxis are excellent The driver of the car which picked us up from the airport gave us lots of good advice about places to go and things to see but one thing he was very keen to stress was that you can walk anywhere you like in Singapore and you will be safe. We visited many areas of the city and never once felt threatened, despite keen salesmen at the doorways of Camera and Tailoring shops! We used Taxis a lot to get us from A to B. They are all metered, clean and tidy and are all very cheap by UK standards. We travelled all over central SIngapore and never paid more than £2 for any journey, apart from the first night when we got the taxi from the hotel to Orchard Road because it was raining. The doorman arranged the taxi but got a Limousine type rather than the standard taxi and the cost almost doubled.

Get around easy! Cabs in Singapore are hugely cheap and accessible almost everywhere, so take them without worries - except when you get them CALLED from a hotel. They have a $4.00 surcharge on top of your fare if the hotel calls one for you. I'm not sure, but that surcharge may also be in effect even if you take it from the queue at the hotel. It's better to flag one off the street or at a shopping mall. Long queue? Play it smart and keep the cabbie #'s on your cell or in your wallet - if it starts raining EVERYone gets in line and you can wait over 30 min for a cab on a busy night. Also, get yourself an EZCard/pass from the MRT (subway) - the city is hugely accessible and everything's in English, so if you like walking and don't want to dare the bus, use this (which also works on buses!). If your brave, dare the bus, which is very advanced but also generally super crowded. Also, the system's got so many buses it's daunting to make sense of the whole thing, but it's not impossible.


Other names for Shangri la Singapore Hotel

  • shangri la singapore
  • shangri la hotel singapore
  • shangri la hotel
  • Address: 22 Orange Grove Road - Singapore - 258350 - Singapore
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