Peninsula Excelsior Hotel, Singapore
Reviews - Peninsula Excelsior Hotel
- Age Group: 3140
- From: Malaysia
- Traveller type: Young Couple
- Age Group: 26 - 30
- From: Australia
- Traveller type: Business Traveller
Read 846 additional reviews of Peninsula Excelsior Hotel at TripAdvisor.
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Historical Traveller Reviews of Peninsula Excelsior Hotel
Great location. Hits and missesfrom Tom501
Adequate, and nothing morefrom keithreddy
Holes in carpet, bedlinen, and dust in great piles under the bed show the lack of regard to quality.
The bathroom was particularly poor.
In the lift it had an advert about the recent refurbishment program, but at a guess it must have been there for thirty years.
There are so many great hotels in Singapore - why did I chose this one. Answer - I thought the Peninsular sounded like a top hotel I had seen in Hong Kong. Beware, this is not anything like it.
Return visitfrom taeswen
We were concerned but certainly adequatefrom BMC
Breakfast was adequate, they had hot dishes, danish pastry, fruits and cold cereal. Their location is central to everything. MRT is just a few minutes walk away. We found a free wireless connection at the MacDonalds just around the corner from the hotel. I would rate it about 3 star by Canadian standards. All in all it was a good place to stay.mainly because it is so central. There is a train connection to the airport from town (MRT) which would work great & quicker (maybe cheaper)if you didn’t have prearranged transportation. Everyone speaks English so it is easy to communicate.
worn but an excellent locationfrom UKAussie-Abroad
The hotel itself leaves a little to be desired but is OK. It is tired and worn, looking like it was built in the 1960s and hasn't been updated since. If you get an upgrade room on a corner, you'll have a lovely time looking out at the gorgeous views. If you get a pokey little room, you might be disappointed. I've stayed in both the Peninsula and Excelsior -- two adjoining hotels with a common reception, pools, etc -- and the former is probably newer and better. The pools are lovely. The gym looks fine, though I haven't used it. The reception supervisors are competent and eager to please/help, though some of their staff could do with training in helpfulness and friendliness (some can be a bit abrupt, verging on officious). The porters are generally very helpful, and will give you plenty of advice on how to get around by public transport and where to get good deals shopping.
With respect to the rooms themselves, I've had several good and one quite bad experience at this hotel. The bad: I couldn't shower because the water from the taps was rusty/filthy, and although I asked for it to be repaired it was still the same when I returned in the afternoon. Singapore is hot and humid, and one definitely wants to be able to shower frequently! Eventually, after making a big fuss on my first & second days, I was moved to another room and that was fine.
My experience has been that the hotel is clean but worn. The carpets and linen are tired, and the skirting boards scuffed, etc. I've found the housekeeping staff are generally unhelpful, and calling housekeeping to tell them you need another towel or the linen is stained won't usually get you much but frustration. However, if you complain to one of the reception supervisors, things will be fixed promptly. My advice would be to appear at the reception desk and ask to speak to a supervisor, and you’ll probably be treated like royalty. Phoning from your room doesn’t seem to elicit such good service. Still, in maybe 10-15 stays I've probably only needed to do this twice, and this is on par with other hotels around the world I’ve stayed in on business.
I’d probably classify this as a “tourist” hotel, rather than a “business” hotel. There is a business centre, but it’s expensive to use. There are much cheaper facilities nearby in internet cafes and Funan IT mall next door. Many of the guests seem to be on stopovers, and staff have told me that they don’t have that many business guests who return time and time again. There’s a disco (never been inside but have been told it’s fine, and I’ve never been bothered by noise from it) and places to eat, and the food has been very good on the odd occasion I have eaten in the hotel. There are some excellent restaurants in the mall connected to the hotel.
Check-in/check-out at peak times can take ten minutes or more as there are often queues. I find this annoyingly slow. During the day and in the late evening it's usually nice and quick.
My summary: if you're after luxury, avoid the Pen-Excelsior, and for value-for-money you might choose someone else unless you're getting a good rate such as that offered by the Singapore Airlines stopover package. But, if you want a relatively inexpensive, conveniently located, clean and adequate hotel, Pen-Excelsior is fine. I’ve tried various other Singapore hotels, some of which are newer and less shabby, but the service issues seem to be fairly standard across the board. As the Pen-Excelsior’s location is so good, you can get good deals on its price, and its problems are minor, I've kept going back on my regular business trips to Singapore.
It was greatfrom mickrick7
There was hardly an occasion when we were not confused by the entrance lobbies. We always semmed to head for the wrong entrance and then had trouble finding the correct one. The location of the hotel is excellent - close to the big shopping centres and the MRT and bus services.
Overall, we thought this hotel is excellent value and in the top echelons of 3 star hotels. We have stayed in 4 & 5 star hotels in Singapore previously which were a bit remote from the centre of things but we are more than happy to switch to this hotel in future.
Enjoyed our stay, fantastic location, great breakfastfrom taylorSanFrancisco
gratefully the experience was a short one, lasting one night
where shall I start !
Firstly and most importantly, the sheets were not clean, they were stains,including on the pillow case.
Secondly there was significant dust throughout the surfaces of this room.
Thirdly the bathroom was in a poor condition and too me this is one of the essentials, the surfaces just did not look clean.
The carpets were stained, the curtains were aged, all surfaces appear aged.
Beware this hotel most certainly is on the decline and definately is no three *** hotel
Not Recommendedfrom A TripAdvisor Member
Great Hotel - value for moneyfrom Manchanda
The staff is curteous and prompt.
Some of the rooms definitly have a great view (peninsula tower). I was lucky to get one. It overlooked the Raffels City center on one side and the River and the ocean beyond on the other. I was on level 15 the upper levels must be having a still better view.
The most confusing part are their two lobbies and the numbering they have for the floors which is different for the two towers.
Breakfast was decent.
City Hall MRT is just a couple of minutes walk so is Boat Quay and all the eateries on the river side.
Top Local Tips for Singapore
Tourist Pass Pick up a tourist pass to let you ride on the subway continously. You pay a $10 deposit for the card which is refundable when you are finished.
Santosa Isalnd Santosa is a nice place ti visit.
Night time tour Beware of some of the Nighttime Tours that include dinner. Ours went to Hooters! It wasn't the Singapore experience we were after and some people in our group were very offended by the choice. Be sure to ask were the dinner will be.
Other names for Peninsula Excelsior Hotel
- singapore peninsula
- peninsula singapore
- peninsula hotel singapore
- peninsula excelsior singapore
- peninsula excelsior hotel singapore
- peninsula excelsior hotel
- peninsula excelsior
- Address: 3-5 Coleman St - Singapore - 179 805 - Singapore
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