Novotel Clarke Quay Hotel

, Singapore, Singapore
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Novotel Clarke Quay Hotel

, Singapore
4 star

Rooms: 408

177 River Valley Rd - Singapore - 179031 - Singapore Hotel Website | 6338-3333
1470 Traveller

Reviews - Novotel Clarke Quay Hotel

Historical Traveller Reviews of Novotel Clarke Quay Hotel

Loved the Hotel Loved the location

from kangasa
My husband and I along with another couple have just returned for a great holiday in Singapore. We stayed at Novotel Clarke Quay. We found that this hotel was an extremely good choice.
It had pleasant atmosphere, our room was very clean and had a huge kingsize bed and a great view over the river. It was with in walking distance of most places one would want to visit in Singapore. It also had a supermarket in the basement which we found great for just popping into for snack food, drinks etc. The swimming pool area was a great place to crash at the end of a heavy day of sight seeing, it was well maintained and they supplied large fluffy towels for our use each day. Anything we requested was supplied by the staff. I requested in advance for a non smoking floor and adjoining rooms which we got. Probably the only small thing was that the mini bar fridge (which we emptied and stocked with our own drinks) did not seem to get cold enough, but we just rang for a bucket of ice each day and this was promptly delivered to the room. Would definitley use this hotel again when going to Singapore.

Used to be great but...

from MarieK2.
We have stayed at this hotel too many times to mention when it was the New Otani - and always loved it. However, once it was taken over by the Novotel, the rates skyrocketed and the standards went down. Really a shame.

Great location - good hotel

from lostalot
My wife and I have just spent 8 days at this hotel during a prolonged revisit to Singapore and have to admit that we were delighted with nearly all aspects of these premises.

The greatest advantage of the Novotel was its location - it is adjacent to all the Clarke Quay amenities (THE place for nightlife along the Singapore River), minutes walk from the local MRT station and also convenient to Orchard Road shopping (approx 15 minutes walk away).

The hotel sits atop a local mall, has an excellent swimming pool and is run by friendly and helpful dining room and porter staff who are only too willing to assist with any enquiry or difficulty you have. The reception staff are slightly stand-offish but again respond admirably should you have any dealings.

Try to book a superior or executive room if the budget allows - better room facilities and fantastic city views from the higher floors (well worth the extra especially at night). The walk-in shower was a great experience (especially after a long day trekking around humid Singapore).

Breakfast in the large airy dining room is slightly expensive (better to eat out for a cheaper experience) but there is plenty of choice. There is a chef available at all times to make freshly cooked "anything" that you might fancy.

There are two well-appointed restaurants in the hotel (cannot say if they were okay as we did not try them) and a bar area.

I had only one problem with the hotel - they tried to bill me for the breakfasts taken by my wife and myself although the price of these was included in the room rate. Although this was rectified immediately with no fuss, worth keeping and eye on your bill.

Overall, this hotel was just what we were looking for as a base to experience what must be one of the best cities I have visited - do yourself a favour and give both a try!

Okay hotel and location

from MelissaR
We stayed two nights prior to embarking on a cruise. It was very difficult to get accommodation (due to IMF conference) so we ended up paying through the nose for an average hotel room - $450 per night (gulp). We got "upgraded" but really, the room was just your average hotel room. We had specified king size bed which we initially said okay to forgoing in exchange for the upgrade to "Executive" and twin beds. We didn't realise this meant a normal room with two singles. No view to speak of. This was our anniversary, so that wasn't really a good thing! However given the air-con wasn't great we probably needed the space to breathe! Average to niceish amenities, if not somewhat sterile. We managed to talk the management into giving us free breakfast one morning given our dissatisfaction with the accommodation situation. Breakfast wasn't bad, with a reasonable selection and nice amenities. Great location near the canal area and restaurants etc. Also handily located next door to McDonalds for the other breakfast morning. pool was average, but wouldn't recommend planning on spending a lot of time there is not really very attractive. Would go there again, if cheaper price next time!

A bit disappointed with Novotel

from A TripAdvisor Member
We spent 5 nights at Novotel Clark, Singapore, and I while the hotel has an excellent location and is impeccably clean, I was a bit disappointed by its atmosphere.
Staff was polite, helpful and efficient, but most lacked friendliness.
Excellent location: Metro station is about 5-10 minutes walking distance, Orchard Road (many fine shopping malls) and Chinatown (for a more ‘Asian’ touch) are about 15-20 minutes walking distance if one doesn’t want to use Metro or taxi.
Also, the hotel is located right next to modern, upscale nightlife area (rather pricy restaurants, most with seafood, and some American/Irish bars) situated alongside river. So, if you want to go out, it’s easy and safe and you don’t need a taxi. And in the evening (actually, all day), you can hop into a little bumboat and take a trip along the river and see many of Singapore’s sights.
The first 3-4 floors contain shops, such as a supermarket and a large electronics store. Also, there is a 24 hours mini-market and a Macdonald’s for those who want to save money off the hotel-minibar.
Hotel itself has good security (you need keycard to access floors where hotel rooms are. We had a superior room, so it was a bit larger than normal (bed king-size). Rooms very clean, sheets and towels exchanged daily (besides usual toiletry articles you also get daily small sachet with detergent, quite practical actually!). Bathroom contained both shower and bathtub.
We were on 5th or 6th floor, only got glimpse of river, so view not spectacular. Bad point: While room had small balcony, you could not open balcony door even one centimeter. We were told it’s for security reasons, but it somehow makes you feel claustrophobic and really imprisoned. Whatever happened to enjoying a quiet evening on your balcony with a drink from the minibar? Sitting in the room just doesn’t cut it.
Room atmosphere is very impersonal, it seems that Novotel Clark is pretty much the same as any Novotel all over the world. No personal touch, nothing to make you feel somehow nice. Only nice thing: bedside is equipped with lights-control that enable you to dim lights separately, quite practical.
Breakfast is plentiful, variety medium. The later you arrive, the less you find, since staff does not renew what runs out. For example, we arrived always 1 hour before end of breakfast time, and the cheese platter had only stupid pre-sliced toast-cheese left (while crumbs of camembert etc. indicated the variety had been larger before).
Sitting outside for breakfast is not recommended, since you first get a bit deafened by air-condition noise (it seems the central A/C is located somewhere close by), and second are totally neglected by waiters who do not consider it necessary to ever step outside and clean the table or bring you coffee or tea, or see if there is salt/pepper on table, except if you get up, go inside, ask for it.
The pool appears to exist mostly because it had to exist for a hotel of this class. We didn’t swim even once, even if it was hot and humid. You’d think that a swimming pool in an Asian country could have some touch of exotic flair, besides some sickly looking palm trees.
By the way, when you arrive, staff at entrance is very polite, helping you get out of car, carry suitcases etc. The day you leave, they ignore you and don’t even open doors. Quite disappointing to be shown so openly that once you’ve stopped paying, you’re not interesting.
So, the hotel is excellent for a few days, if one only cares about location and cleanliness. If one wants to experience that something special, then the hotel is not recommendable.
Would we stay there again? I don’t know. I’d probably first check to find out if we couldn’t find some other hotel at more or less same star and price range with good location that also offered a ‘warmer’ atmosphere. If we couldn’t find that, then yes, the Novotel is relatively good value for money.

Great location, thank goodness for the pool!

from SarahRC
This was our first stop on a two mornth holiday on the way to Europe. We needed to break up the journey from Australia and as we had not been to Singapore before, decided this could be an interesting stop.
We were extrmely happy with our time there, putting the pool to good use as it was extrmely humid. The room we had was a great size, amazingviews, the bed however was pretty hard, good for some.
The location is fantastic, we would walk downstairs to all the great restaurants and get amongst the buzz. The MRT station is also very close therefore very easy to access Orchard Rd and the airport.
We were surprised that on receipt of our bill we were charged for the cleaning of the room each day that we were there, this was not something we had experienced before so worth asking about.

Road to Hana Tour

from cpettes
Eight of us traveled in a van on the road to Hana and beyond. Our tour guide and driver, Walter, really made the journey. He was born in Hawaii and had extensive knowledge of Hawaiin history, folk lore, flora & fauna, politics and customs. Walter made sure we saw all the road to Hana had to offer. We went beyond Hana and completely circled the crater. We ended up at a winery (I can't remember the name) for some tasting. This was the last stop on our journey. The sights were breathtaking. This was the higlight of our stay in Maui. We saw so much that day and learned so much from Walter.

Great for BIz Floors

from gwengineer
This is the old Otami Hotel which has had a minimal facelift. The location is great; breakfast is abundant but the secret lies in the top 3 floors. For little more, you can stay on the Biz Floors and enjoy being taken care of by Simon and his staff in the Biz Lounge. A few steps out the front door are the many restaurants and attractions of Clarkes Quay. No taxi needed. Novotel is a $4.50 (Sing) taxi to Orchard Road. The new Metro station is not open as of yet. Staff is eager to please.
One caveat....ask about the bed in your room before accepting it. They are gradually replacing beds in the top floors and we got one of the old ones. A bedboard was the only fix and they had no other kings available. My back still hurts!!

Presentable with large rooms good location

from A TripAdvisor Member
We paid $180 Singapore dollars per night for a very large room with a king sized bed which included two showers. This was good for accommodating two adults and an eight year old.

The room was showing some signs of age but was clean and of an acceptable appearance.

We had a nice view over the river and shops and eating places are close at hand. It was a good location.

Breakfast was a bit pricey but very good. Starbucks and Mcdonlds and other alternatives are close by for those on a budget.

All in all it was good value.

Clarke Quay Fab location

from A TripAdvisor Member
We stayed at a couple of hotels when we stayed in SIngapore... the Novotel in Clarke Quay and the Royal Plaza on Scotts road . Both had their Plus's ie close to the MRT stations so you could go anywhere but I prefered The Novotel it was cheaper, better value for money because of the views and closer to more happening stuff so I would recommend this and I would go back. I am a no frills kinda gal and we didn't take breakfast, lunch or dinner there (we didn't want or need too ) whilst Royal plaza had the mini bar included but I don't rate it unless you want to be right in the heart of the shops

Why I liked the Novotel ... the pool was big and not busy, you can get a River Taxi to see the Merlion outside your door (or a Rickshaw tour) and there are hundreds of restaurants and bars to choose from... close to attractions like China Town, Little india Harbour Front (for Sentosa) Also it is a road away from the Ministry of sound (although you would never have know as you can't hear the noise from the hotel)

The restaurants in Clarke Quay are quite pricey for Singapore but boat quay ( a 10 min walk ) is cheaper... or if you are a little more daring near the Fullerton there is a huge Hawker store area where they close off part of the road and you can get some truely amazing and cheap food.

Orchard Road is only a few stops on the MRT away for the shopping!!!

just so you know the mercedes taxis are double the price of the normal taxis
normal Taxi from the Airport to the Novotel is about $15 singapore Dollars in NWHs (and I don't know what I was more interested in the Novelty of the TV(watching the news) in the Seats or arriving in SIngapore!!!!!!!

Hope it helps

Top Local Tips for Singapore

Tourist bus tours There is an excellent bus tour operator to visit the city with various stops at attractions where you can get off and catch a later bus (they give you a schedule); it's inexpensive around 12 US. While waiting for the bus near the hotel, it became obvious that the next bus was a late but a tourist info booth operator told me not to worry it would be here any moments. A taxi stopped and told me that the bus was out of service for the next two hours and would give us a tour for the same price !!! I refused and sure enough, about 5 mins later here was the bus. So this was a taxi scam.Also on arrival at SIN airport, you have no choice but to take a limousine at 35 SGD while the return trip on a meter taxi was 12.80 SGD; the only way out would be to try and catch a meter taxi at departure level.

Can't really beat this for the money This hotel has the perfect location on Clarke's Quay and the facilities reflect the rate - good.

Drinks at Raffles Make sure you visit Raffles Hotel. But save some time for late evening drink when the hustle of the crowds subsides.

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Other names for Novotel Clarke Quay Hotel

  • singapore novotel
  • novotel singapore
  • novotel clarke quay singapore
  • novotel clarke quay
  • Address: 177 River Valley Rd - Singapore - 179031 - Singapore
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