Meritus Mandarin Singapore Hotel

, Singapore, Singapore
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Meritus Mandarin Singapore Hotel

333 Orchard Rd - Singapore - 238867 - Singapore Hotel Website | 6737-4411
837 Traveller

Reviews - Meritus Mandarin Singapore Hotel

6/10
Average Service
Submitted by: Burhanudin in 16/01/07
  • Age Group: 41 - 50
  • From: Malaysia
  • Traveller type: Business Traveller
At SGD270 per night (inclusive of tax), its quite pricey, even for business travellers. Nothing exceptionally great in the room anyway, and the room I was given had an old Tv with a sickening colour blend. A number of hotels I have stayed previously seems to upgrade their TV to at least a 29" flat screen. I had my booking done through a corporate travel agent with a listed room rate of SGD185. I never did get this rate. The location of the hotel, however was quite prominent. Couldn't comment on the restaurant or the bar though.
9/10
Wonderful
Submitted by: Des in 19/01/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
Superbly located right on Orchard Road the main shopping district in this amazing city. The Mandarin consists of two towers with a revolving restaurant on top of one. Excellent facilities combine with very helpful front of house staff (always welcoming) to create an excellent atmosphere. The staff in the restaurants are always pleased to be of assistance.

Highly recommended!
1 out of 1 reader found this review helpful

Historical Traveller Reviews of Meritus Mandarin Singapore Hotel

Poor Value for Buisness Travellers

from Devoran
This hotel is not 5 star and provides poor value for business travellers. Key frequently had to be re-set as it wouldn't work. Couldn't change currency as they had run out. Breakfast in business lounge so poor I went downstairs to main breakfast area which was overly busy. Massage personnel clearly had no professional training. Room very average. Shower drain was blocked. Room service slow. A lightbulb needed replacing in the room as did the iron which didn't work.

Good hotel in a superb location

from A TripAdvisor Member
We stayed 2 nights in February 2006 at this hotel. We had a Grand Tower de luxe room on the 14th floor overlooking Orchard Road. The room was excellenty appointed, clean and comfortable. I had already arranged a non - smoking room and that is what we got.

Our first breakfast in the main restaurant was superb. If there was something not there for you then you are very hard to please. Our second breakfast was in the Chatterbox restaurant as we were checking out very early. This was fine but not as good and not as much choice as the other restaurant. We did not eat in the hotel in the evening as we thought it too expensive. On our second evening we went next door to the Takashimaya shopping complex. If you go down to the basement there is a food village. We had dinner for 2 there for £6.50 total bill (yes, £6.50). You choose your food from an array of things and find a seat. Goodness knows what we ate but it was superb and the place was packed with people. Try it!! Unlike other people we found the staff in the hotel welcoming and helpful.

I would stay there again and would recommend it to others.

Poor service with contempt

from A TripAdvisor Member
Booked for 3 nights as part of Singapore Airlines Stopover Package, hoping to finish of a visit to Australia with a stop in a luxery hotel to finish our holiday of in style. How wrong I was to pick the Meritus Mandarin!!
1. arrived 7PM - Room not ready & even then could only offer us a smoking room. Solution spray the room with air freshener.
2. Booked a family room - None available !
3. Reception staff very unhelpful, uninterested, unconcerned that we were not getting what we had paid for and of which written proof was shown.
4. Beware! room in South Tower does not mean de-luxe!! Whilst some renovation has been carried out this has obviously been done to a very tight budget. Definately only 3*.
5. North Tower different standard to South Tower.
6. Best thing about the hotel was the level of service from the porters.

Everone to their own, but would I recommend this hotel. Definately not!!

Definitely not a 5-star! A 3.5 star in excellent location

from yrtx4e
We stayed there at our recent trip to the 2006 Asian Aerospace Show. Most reviews are pretty accurate. During such peak time, we have no choice but to stay in there. It's only a 3.5 star hotel.

The hotel claims the South Tower has been recently refurbished. I can't imagine what was the room like before renovation. To be fair, the deluxe room at the south tower is spacious with two good size beds, but the decorations is basic like a 3-star hotel. We asked for a quiet room, the reception staff was nice enough to give us one.

I didn't opt to pay for an extra S$100 to upgrade to a club room in the Grand Tower. For I don't have confidence of the extra money being well-spent.

The buffet breakfast comes with the room rate was just so so. The staff at the Chatterbox coffee shop needs improvement. The award winning Chicken rice was disappointing compare to the one we had 3 yrs ago.

The staff overall is not warm and welcoming.

The hotel is right in the heart of Orchard Road where all the shoppings, hustles and bustles are. Neighbor to a Japanese Dept store and huge shopping mall. The location is excellent.

5 Star hotel with a 3 Star rating

from BeagleNelson
For a 5 star hotel I was very dissapointed. On arrival we were greeted by unfriendly reception staff and no porter to assist with our luggage, but this was only the beginning. We had a deluxe room in the South Tower which upon exiting the lift into the hallway knew immediately that the rooms would not be very nice. The room was very outdated and it smelt like smoke. It had a very small 2 seater velvety couch that had threads pulled in it. As I was coming to grips with the room I phoned the reception to enquire when the rollaway bed for our son would arrive, only to be told that I had to pay for the rollaway bed. I explained that I had paid for this bed as part of our holiday package and they insisted that I go downstairs to show them where I had this in writing. Suffice to say I not only went down to show them that I had paid for the extra bed, but I also requested to speak with the Duty Manager.

Normally I would not complain, but I believe the advertising of there facilities being 5* in the South Tower is misleading and the rooms would be a 3.5* at best. I explained this to the Manager and she basically said there was nothing she could do, however after asking to speak with her Manager we received a free late check out, for which they were intially going to be charged $180 (Singapore).

We did pay an extra $30 / night for an upgrade to a room in the other tower. These rooms are lovely and look over Orchard Parade.

We too found the service to be very slow and had to go downstairs on 2 occasions to get our breakfast vouchers as they never brought them up to our room as promised. On the first occasion however when we picked them up they only gave us vouchers for 2 people instead of 3.

The location of the hotel is fantastic and for that reason I would probably stay there again. Ensure that you don't stay in the South Tower as you will be extremly dissapointed.

Disappointing!

from A TripAdvisor Member
We stayed at Meritus Mandarin for a night, but I highly doubt I'd stay there again.
We arrived at the recommended check-in time (we checked beforehand) but were dismayed to find our room was not ready and would not be so for the next hour or so. I kindly pointed out that I had placed the reservations with the Meritus Privilege Card which entitled us to wait in a 'special members' check-in area' but this was met with puzzled looks. The receptionist finally said we were free to wait at the lounge where we could get our complimentary drinks. This we declined. We left our numbers with them to contact us the minute the room was ready, and as the waiting area comprised a measly number of seats which were all occupied, we decided to walk around Orchard Road for a bit.
After two hours and no word from them, I was getting a little testy and decided to call them up. Imagine my surprise when my call was met with a bored-sounding receptionist who informed me my room was ready. Inwardly I wondered if they'd ever call as promised if I hadn't made the call.
We got our room cards and made our way to the room. I noticed threadbare carpets which had definitely seen better days. Our room had a poor view (building tops, alleys) but at that point we were so tired from waiting that we couldn't have cared less.
Later that evening, I called room service and requested another blanket, pillow and towel. I waited well over an hour and when I had all but forgotten about it, it arrived sans pillow.
We left early the next morning right after a very over-priced breakfast. Although we expected a long wait to check-out, it was surprisingly (?) fast.
For a hotel in such a choice location, it did not live up to its name in terms of price, service and amenities. When I choose to take a trip away from home, I expect to stay in a place (especially so when highly-priced) well-furnished and in better condition than my own abode. Otherwise, I'd much rather stay at home.

Horrible hotel!

from A TripAdvisor Member
Arrived in hotel at 9, I have to wait for the room cleaning for 2 hrs. Unpleasant receptionist. The room was horrible, stinky from the smokers, dusty, and the decorations were very outdated. After waiting for awhile they gave us the room facing the rooftop of other building on 17th floor.

Just resting for 10 minutes, the room service lady knocking the door and keep insisting to enter the room to check the bar. Im very upset and leave me no choice to give these tips to you who are intrique with the discounts and location. I'd rather choosing other hotels that cheaper and better service experience.

Cheeky Chatterbox Chicken Rice

from TheTravellingGourmet
MAKING time for a nice meal, recently I visited the Chatterbox restaurant in the Meritus Mandarin Singapore that has just reopened after a big makeover. The decor is in shocking red and chic black...but what about the signature Chicken Rice, a Singapore icon since 1971?? Well, the chicken from two farms in Malaysia is still meaty, moist and delicious but there have been minor changes to the dish. The rice used has been changed to a more tender variety with smaller grains plus the previously 100% ginger sauce has now been mixed with spring onion to give it a less pungent flavour as well a green instead of yellow colour. The secret recipe chilli sauce now has chilli padi (fiery little chillis) added ground up chilli seeds are now for added spiciness. Gone too are the distinctive brown boat shaped dishes to hold the chicken meat. Instead are white porcelain dishes shaped like the Mandarin hat logo of the hotel. The dish comes garnished with two cherry tomatoes and two cucumber spears in Zen style. Try too, the Colonial Lamb Stew in Hainanese style which is gigantic and the puff pastry on top is so light , flaky and delicious I loved it. It appears with a huge lamb bone sticking out of the middle like the Egyptian Obelisk in the Place de la Concorde in Paris. The Meritus Mandarin is Singapore is a great place to stay because it is not only luxuriously comfortable, but the location right in the heart of Singapore's Bond Street that is Orchard Road is hard to beat. Just in the next block is the mega department store Takashimaya where you can get almost everything your heart desires. The rooms on the club floor have really invigorating Hans Grohe showers with multiple jets that can massage you all over as you shower. Merry Christmas and Enjoy! {:-) By Dr. Michael Lim The Travelling Gourmet who is a renowned Travel, Food & Wine Writer.

Good stop over base

from gillyblue25
We stayed in the Meritus Mandarin in December 2004 and found the hotel a wlecome base for our extended stop over en route to Australia.

After a 17 hour flight from the UK, arriving slightly bewildered with jet lag in the rush hour on a Wednesday morning, entering our room at the hotel was a welcomed relief! The hotel was very clean and tidy, but agreeing with alot of other reviews, bland. I was expecting a very grand 5 star luxury, and admittedly I was slightly dissapointed, especially when as part of our package, we could have stayed at Raffles for an extra £20 each per night - wish we did now!

We took a room only option, but ate in the hotel on a few occaisions. We had our last meal in Singapore in the revolving restaurant at the top of south tower. This was a great way to end our trip as we were serenaded with a live band at our table, our food was cooked at our table and the dusk to night time view of down town Singapore was fantastic! Took some great shots!

The roof top pool area was a great place to soak up the rays in between the rain showers, with a very handy restaurant and bar!

The only down side I found was its location, we initally booked to stay in the Marina Oriental, but 2 weeks before departure we were advised that there was some rennovations being undertook there so we had been booked into this hotel. As soon as you walk out of your hotel, you are hit with a very humid heat as everything inside is airconditioned and the hustle and bustle was too much! You are swept along with the crowds of shoppers etc! If you require something that isn't as busy, stay somewhere else!

I enjoyed my stay at the Meritus Mandarin, but I would stay somewhere else on the island next time I visit just to experience something else.

Sub-par

from BigglesworthNewYork
Location of the Mandarin was good, right in the middle of Orchard Road next to shopping and restaurants. But the condition of the hotel left something to be desired. The deluxe room I was in in the south tower had large stains on the carpet, could have been cleaned better, and to top it off, the alarm clock was broken and I almost missed my international flight. The person who booked the room for me claimed it was a five-star hotel, but it was by no means anywhere near that. I would look elsewhere next time.

Top Local Tips for Singapore

Food Halls The food halls in the shopping malls near the hotel are amazing value. You can stuff yourself with anything Asian for $S5.

Newton Circus Food Centre Give this a try! It is where all the locals go. It is basically an outdoor area with lots of picnic type tables and chairs surrounded by many food/drink stalls cooking authentic asian food for bargain prices. The atmosphere is great and it is the perfect place to go to "people watch"! Be prepared to be "encouraged" by the stallholders to eat their food, though, this is against the rules. It won't be the best meal you have in Singapore but really worth doing. All the stalls are hygiene checked and have to display a certificate showing how well they rank cleanliness wise.

Travelling in Singapore If you want to get around Singapore, other than just the shops on Orchard Road, use the MTA. It's cheap, clean and efficient. We used it extensively the first time we visited Singapore back in 1999 with no problems whatsoever.

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Other names for Meritus Mandarin Singapore Hotel

  • singapore mandarin
  • meritus mandarin singapore
  • meritus mandarin hotel
  • mandarin singapore
  • Address: 333 Orchard Rd - Singapore - 238867 - Singapore
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"Average Service" - Burhanudin

"Wonderful" - Des

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