Meritus Mandarin Singapore Hotel
Reviews - Meritus Mandarin Singapore Hotel
- Age Group: 41 - 50
- From: Malaysia
- Traveller type: Business Traveller
- Age Group: 51 - 60
- From: United Kingdom
- Traveller type: Mature Couple
Read 835 additional reviews of Meritus Mandarin Singapore Hotel at TripAdvisor.
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Historical Traveller Reviews of Meritus Mandarin Singapore Hotel
Poor Value for Buisness Travellersfrom Devoran
Good hotel in a superb locationfrom A TripAdvisor Member
Our first breakfast in the main restaurant was superb. If there was something not there for you then you are very hard to please. Our second breakfast was in the Chatterbox restaurant as we were checking out very early. This was fine but not as good and not as much choice as the other restaurant. We did not eat in the hotel in the evening as we thought it too expensive. On our second evening we went next door to the Takashimaya shopping complex. If you go down to the basement there is a food village. We had dinner for 2 there for £6.50 total bill (yes, £6.50). You choose your food from an array of things and find a seat. Goodness knows what we ate but it was superb and the place was packed with people. Try it!! Unlike other people we found the staff in the hotel welcoming and helpful.
I would stay there again and would recommend it to others.
Poor service with contemptfrom A TripAdvisor Member
1. arrived 7PM - Room not ready & even then could only offer us a smoking room. Solution spray the room with air freshener.
2. Booked a family room - None available !
3. Reception staff very unhelpful, uninterested, unconcerned that we were not getting what we had paid for and of which written proof was shown.
4. Beware! room in South Tower does not mean de-luxe!! Whilst some renovation has been carried out this has obviously been done to a very tight budget. Definately only 3*.
5. North Tower different standard to South Tower.
6. Best thing about the hotel was the level of service from the porters.
Everone to their own, but would I recommend this hotel. Definately not!!
Definitely not a 5-star! A 3.5 star in excellent locationfrom yrtx4e
The hotel claims the South Tower has been recently refurbished. I can't imagine what was the room like before renovation. To be fair, the deluxe room at the south tower is spacious with two good size beds, but the decorations is basic like a 3-star hotel. We asked for a quiet room, the reception staff was nice enough to give us one.
I didn't opt to pay for an extra S$100 to upgrade to a club room in the Grand Tower. For I don't have confidence of the extra money being well-spent.
The buffet breakfast comes with the room rate was just so so. The staff at the Chatterbox coffee shop needs improvement. The award winning Chicken rice was disappointing compare to the one we had 3 yrs ago.
The staff overall is not warm and welcoming.
The hotel is right in the heart of Orchard Road where all the shoppings, hustles and bustles are. Neighbor to a Japanese Dept store and huge shopping mall. The location is excellent.
5 Star hotel with a 3 Star ratingfrom BeagleNelson
Normally I would not complain, but I believe the advertising of there facilities being 5* in the South Tower is misleading and the rooms would be a 3.5* at best. I explained this to the Manager and she basically said there was nothing she could do, however after asking to speak with her Manager we received a free late check out, for which they were intially going to be charged $180 (Singapore).
We did pay an extra $30 / night for an upgrade to a room in the other tower. These rooms are lovely and look over Orchard Parade.
We too found the service to be very slow and had to go downstairs on 2 occasions to get our breakfast vouchers as they never brought them up to our room as promised. On the first occasion however when we picked them up they only gave us vouchers for 2 people instead of 3.
The location of the hotel is fantastic and for that reason I would probably stay there again. Ensure that you don't stay in the South Tower as you will be extremly dissapointed.
Disappointing!from A TripAdvisor Member
We arrived at the recommended check-in time (we checked beforehand) but were dismayed to find our room was not ready and would not be so for the next hour or so. I kindly pointed out that I had placed the reservations with the Meritus Privilege Card which entitled us to wait in a 'special members' check-in area' but this was met with puzzled looks. The receptionist finally said we were free to wait at the lounge where we could get our complimentary drinks. This we declined. We left our numbers with them to contact us the minute the room was ready, and as the waiting area comprised a measly number of seats which were all occupied, we decided to walk around Orchard Road for a bit.
After two hours and no word from them, I was getting a little testy and decided to call them up. Imagine my surprise when my call was met with a bored-sounding receptionist who informed me my room was ready. Inwardly I wondered if they'd ever call as promised if I hadn't made the call.
We got our room cards and made our way to the room. I noticed threadbare carpets which had definitely seen better days. Our room had a poor view (building tops, alleys) but at that point we were so tired from waiting that we couldn't have cared less.
Later that evening, I called room service and requested another blanket, pillow and towel. I waited well over an hour and when I had all but forgotten about it, it arrived sans pillow.
We left early the next morning right after a very over-priced breakfast. Although we expected a long wait to check-out, it was surprisingly (?) fast.
For a hotel in such a choice location, it did not live up to its name in terms of price, service and amenities. When I choose to take a trip away from home, I expect to stay in a place (especially so when highly-priced) well-furnished and in better condition than my own abode. Otherwise, I'd much rather stay at home.
Horrible hotel!from A TripAdvisor Member
Just resting for 10 minutes, the room service lady knocking the door and keep insisting to enter the room to check the bar. Im very upset and leave me no choice to give these tips to you who are intrique with the discounts and location. I'd rather choosing other hotels that cheaper and better service experience.
Cheeky Chatterbox Chicken Ricefrom TheTravellingGourmet
Good stop over basefrom gillyblue25
After a 17 hour flight from the UK, arriving slightly bewildered with jet lag in the rush hour on a Wednesday morning, entering our room at the hotel was a welcomed relief! The hotel was very clean and tidy, but agreeing with alot of other reviews, bland. I was expecting a very grand 5 star luxury, and admittedly I was slightly dissapointed, especially when as part of our package, we could have stayed at Raffles for an extra £20 each per night - wish we did now!
We took a room only option, but ate in the hotel on a few occaisions. We had our last meal in Singapore in the revolving restaurant at the top of south tower. This was a great way to end our trip as we were serenaded with a live band at our table, our food was cooked at our table and the dusk to night time view of down town Singapore was fantastic! Took some great shots!
The roof top pool area was a great place to soak up the rays in between the rain showers, with a very handy restaurant and bar!
The only down side I found was its location, we initally booked to stay in the Marina Oriental, but 2 weeks before departure we were advised that there was some rennovations being undertook there so we had been booked into this hotel. As soon as you walk out of your hotel, you are hit with a very humid heat as everything inside is airconditioned and the hustle and bustle was too much! You are swept along with the crowds of shoppers etc! If you require something that isn't as busy, stay somewhere else!
I enjoyed my stay at the Meritus Mandarin, but I would stay somewhere else on the island next time I visit just to experience something else.
Top Local Tips for Singapore
Food Halls The food halls in the shopping malls near the hotel are amazing value. You can stuff yourself with anything Asian for $S5.
Newton Circus Food Centre Give this a try! It is where all the locals go. It is basically an outdoor area with lots of picnic type tables and chairs surrounded by many food/drink stalls cooking authentic asian food for bargain prices. The atmosphere is great and it is the perfect place to go to "people watch"! Be prepared to be "encouraged" by the stallholders to eat their food, though, this is against the rules. It won't be the best meal you have in Singapore but really worth doing. All the stalls are hygiene checked and have to display a certificate showing how well they rank cleanliness wise.
Travelling in Singapore If you want to get around Singapore, other than just the shops on Orchard Road, use the MTA. It's cheap, clean and efficient. We used it extensively the first time we visited Singapore back in 1999 with no problems whatsoever.
Other names for Meritus Mandarin Singapore Hotel
- singapore mandarin
- meritus mandarin singapore
- meritus mandarin hotel
- mandarin singapore
- Address: 333 Orchard Rd - Singapore - 238867 - Singapore
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